Mercator

Mercator Ardene 3 in one bathroom heater might look good and heat well, but the fan is not strong enough to extract the steam fast enough and it condenses in the unit and then drops water back over live light globes. I do not recommend this unit.

9 fans brand new, replaced 4 within 3 months. Now all 9 are not working. Terrible product, useless customer service. They are an absolute fraud. They are aware their product is faulty although keep selling. Next stop ACCC. Show details

Buy another reputable brand with after sales service- RUBBISH – Absolutely useless customer service. tried to get replacement covers for light which we have more than a dozen and the response was sorry they are not available. Thinking we might replace the lot of the lights with more Mercator lights i asked if there was a replacement light to fit the same area on rendered brick as not to upset the render and… Read more

the answer was a generic "sorry not available" Wont be replacing them with Mercator lights now that is for certain!

Great customer service – I have a Mercator Samos ceiling fan, my new puppy chewed the remote. I emailed them about a replacement remote, they directed me where to get it from and upon request provided me with details on how to pair the new remote. They were quick to respond and provides the info I needed. Thanks. PS. The fan itself operates great, looks good, and is nice a quiet.

Great bathroom heater – Looks and works great! I read some bad reviews but i can't seem to fault the product. Thinking about buying another one for the second bathroom as well. thank you

The fan you buy when you've tried the rest – Bought the Mercator Glendale fan just recently. It is the quietest fan I've ever installed, and one of the easiest. Last fan was an Aldi fan, I really hesitated but thought their stuff is usually good but a dud controller after about 6 hours use in 3 years. I thought it serves me right, next fan will be a Mercator.

Poor quality, useless warranty – Poor quality products, and useless warranty procedures. Bought 4 quite expensive LED light fittings. 3 of them failed within the 2-year warranty period. Tried to claim, but they make it almost impossible. You need to write out a war & peace level form, including getting your electrician to sign it and provide non-existent details, to make a… Read more

claim. Cost more to get him back than the lights are worth, and there's no way he has details from a little job 18 months ago.

multiple faults – Samos with light. Looks great. Operated really well. However, initial fan install had to be replaced as fan didn't work then after 2 years just after warranty expired the fan broke, replacing the remote did not work and then they sent me a fan without a light to replace it. To be fair they did honour the warranty. After going through that nightmare it is now working well for the last few years. Maybe I just had bad luck with what is a great fan.

Remotes do not pair! Mercator won’t honour warrantee! – Ikuu,…. Minota,… Upon installation the electrician told me to contact Mercator to let them know the remotes are not pairing properly! Turn the fan up in one room and another one goes up as well,… turn light on in one room & the other one goes off! Very frustrating! I have (filled out their form) a couple of times, and also phoned to see why no one… Read more

has been yet to rectify this problem? They say they have not received anything from me!? They look nice, work ok. Not as quiet as I was told. And when the power goes out, they do not come back on which is very annoying as the power goes out here all the time! So Mercator warranty is not worth anything!? They do not respond!? They won’t replace the remotes!? I am Not impressed at all ,…. & Regretting my purchase!! … do not recommend them ….!

Looks so good but delivers nothing – This product is not fit for purpose, it doesn’t even pull the steam up …. At all ! Literally nothing ! Just going to pull it out , replace it and cut my loss Show details

Mercator zigbee 2 gang power point – The product mostly works as expected when connected to a zigbee hub but sporadically turns off if connection fails. DO NOT use for any critical application such as fridge, server or computers. If the hub connection fails due to any reason such as a hardware or firmware failure, they will turn off. Similarly when not paired they sporadically turn… Read more

off. They should operate like "dumb" power points when not paired.

If you have Home Assistant and SkyConnect you end up with endless issues not least each time you upgrade.

I purchased 1 and tested it out and didn't pick-up this issue and then purchased close to 30 of them. Subsequently, I have had to remove several of them and replace with the old "dumb" power points, particularly the points to which critical appliances are connected.

Mercator first denied the issue. They later advised that they had identified it and were awaiting a fix - that has not happened as yet.

It's best to stay away from them and purchase a brand that does not behave in this manner.

DO NOT RECCOMMEND – My experience with Mercator is all bad. I employed an electrician to change all lights and switches as I wanted to have a modern and smart lighting system. The errors and problems started immediately. The installer was baffled how to get it all to work correctly. After days of troubleshooting the electrician informed me that he had to remove all… Read more

new switches but leave only Mercator downlights because the two clashed. The system is NOT smart. For the APP to have control of lights the physical switch must be flicked on. Once that occurs, the APP takes over. If a family member walks up to the switch to control any light, the physical switch does not respond. You must take out your phone and use the APP. This is not good. My children and visiting family or friends do not have the APP so they walk into a dark room, flick the switch and expect the lights to turn on but instead no response and it reverts to me with the APP to try to figure it out. This is really bad. I regret deciding to choose Mercator.

Absolute pathetic customer service. The products are junk – My newly built home had mercator fans fixed. Two of them were running extremely slow. Without checking the fans, they came to conclusion that its a controller issue (which they never communicated to me). they sent an electrician to check that about 15 months ago (which apparently they have no record of) and electrician said its not the controller… Read more

issue, rather the fan issue. He switched the fans and put the faulty ones in the rooms which are not used much. After that no communication, no information on when the fans will be fixed. I contacted them after an year and they have no record of electrician visiting the premise!

So their story is that they literally did nothing a year ago to fix the issue when the fans were within warranty!! Second time around again they have the same story that its a controller issue. Absolute trashy service and product.

Mercator model: BS122CSW – We have 2 of these units installed in our newly built house. The exhaust fans DO NOT extract anything, so much so we no have pop nails appearing in our ceiling due to the build up of moisture. That means the units inability to extract steam/moisture like they are suppose to has caused physical damage to the house. The builder has been contacted,… Read more

the electricians double checked the work, the units are at fault. As the builder decides as to their next move we are initiating complaints with the ACCC in regards to their units not working as described and still being sold.

DO NOT BUY THESE UNITS!

Slow Turning Fan – Have been waiting over one month for the ceiling fan to be replaced under warranty. Don't buy Mercator Fan (poor service when warranty is called for).

Piece of junk – We built a home in 2020 and had a Mercator Sorrento ceiling fan installed in our bedroom. The fan has been replaced THREE times under warranty and every single one breaks. It is now January 2023 and we are on to our fourth fan and have just purchased a different brand. STAY AWAY FROM THIS BRAND. TERRIBLE PRODUCT.

Expensive garbage – We had a Mercator light and exhaust fan installed in our bathroom renovation - light switch is faulty, globes blown and trying to remove two of the globes and replace them is all but impossible. After reading other peoples reviews along with our own experience we are going to cut our losses and replace the entire unit giving anything Mercator a… Read more

wide birth. Companies who produce this sort of rubbish not need to be put out of business and should be forced to pay for the entire cost including the inconvenience, the cost of electricians and the environmental damage that having throw this garbage out creates. Mercator aren't even worth 1 star rating.

faulty faulty faulty – Globe blew within 1 week Light switch faulty within 6 months Customer service poor. Told me i would have to wait 4+ weeks for them to send one of their own electricians out to fix switch (no lights in bathroom for 4+weeks......really) Show details

Poor Product support – I paid in excess of $500 (electrician costs) to follow Mercator’s technical advice to correct the operation of one of their ceiling fans (1. Replace receiver & then 2. Install isolation switch). When this didnt provide the solution, Mercator offered no further customer support! MESSAGE TO MERCATOR: Please do NOT provide remediation advice to a… Read more

customer UNLESS you are prepared to follow through such advice until a workable solution is found. (Yes! ultimately, I purchased a competitor's product so as to have an operational fan (and fill the gap in the ceiling). Mercator's fan went to trash!)

Mercator Otto 12w LED floodlights with sensor – Bought 4 lights, and 3 have started blinking inside 12 months of use. I have to pay to get an electrician back to claim them on warranty. Not worth the cost of doing that. Hopeless products, with cheap LED driver componentry. I will never buy Mercator again. Show details

Mercator = high price and dismal quality – We have two Mercator skyline exhaust fans, both breaking down after a very short service life. Contacted Mercator to be told there are no replacement parts and 'best of luck sir'. Like the other reviewers here I believed Mercator was a quality business where you get what you pay for but after reading the reviews I realise I was wrong. Mercator is… Read more

one of those anomolies where they over charge customers for low quality products with no backend support.

The poor reviews are everywhere on the net. Spread the word and take your business elsewhere. Blacklist companies like this that only contribute further to landfill.

Terrible Warranty, Poor Quality – I bought 4 Mercator Ikuu Zigbee switches. They are very expensive but I thought I was paying for quality. Obviously not! Once was faulty. I called the warranty line and was told a technician would call back. A week later- no response. When I called back I was told to fill out a form which would require the installing licensed electrician to… Read more

provide a certificate of compliance and other information. Why would I pay to do this.

This makes the warranty of this produce absolutely useless. Very poor experience Mercator, I'll be going to Kogan and buying their light switches now.

Lucia Lamp - Don't buy this Poor quality – The sphere glass is very brittle without realising it. It snaps/break easily while putting this on the base. The good thing the supplier will replace it but I need to pay for the freight. Show details

Low quality lighting at not so low prices – Purchased two ALECIA 4 LIGHT LED PLATE SPOTLIGHT WITH BRUSHED CHROME (A19264BC) made by Mercator. Both lights included 4 LED globes. Within 5 months, 3 globes had failed. At over $20 per globe these poor quality lights are expensive to maintain. Further the build quality is dreadful. Definitely not worth the price. In the future, I'll be avoiding the Mercator brand. Show details

MR. MERCATOR is a fraud!!!!! Never received product but they took my money – I ordered a Green grass lawn spray From Mr. Mercator, they with drew in US funds 30.00 from my credit card, sent me an email on June 20, 2020 confirming my order and with an order #, and I have not received my product it’s now June 30, 2021 nor have they responded to my inquires on where is my shipment. The link in my email no longer works -This a big Scam, Do Not purchase any product from Mr. Mercator Show details

Disappointed with Heater – Looks good, lights are yellow light not white light, fan good but We have small to medium bathroom and heater not good at all, old tastic 3in1 heat way stronger

Terrible after sales service and warranty process – I bought a Domino 3-in-1 unit. The LED panel failed after a few months. I logged a claim which was approved, but they said I had to fit the part, even thou the product included a 2 year "In Home" warranty. Had to fight with the service team to get them to honour the In Home warranty after lots of excuses from them, they only offered me $80 to pay for a 3rd party contractor to replace. Don't buy Mercator products.