5 Star company to deal with
From the first point of contact to the end product and installation, Modern and their team plus their installers have been a pleasure to deal with. Organized, prompt and professional
Roof and Gutter restoration, excellent job
Totally happy with the work done (replacing gutters/down pipes and restoring the roof). Extremely happy with the dedication of the tradesmen (especially Mark the Roofer) who took pride in his work and this showed in the final results.
Top quality work.
Our roof was looking a little sad and needed a good work over. After the order was lodged we were phoned and told when the work would be started. Dan from the trade team rang a week before told us the day he and his team would start. They were there at 7:30 on the day nominated and completed the whole job by the end of the next day. They worked very hard for the 2 days and made a fantastic result of our roof. They cleaned up after they had finished and we were very pleased with the whole process. Our house looks bran new again. Thank you to the Modern Group.
Arlene and Bruce Bartlett.
Best professionals at modern group roller shutters
It was so easy to navigate the Modern Group store to find what I was after.
I never had an issue with my roller shutters installed by the modern group roller shutter experts since installation when we moved into our brand new home in 2013. I would not go past the Modern Group to reinstall brand new roller shutters whenever we buy another home in the near future. Thanks Modern!!!!
Extremely poor after-sales service
Do not respond to phone calls - have to leave messages.
Do not get back and do not give a time frame for the service when they will fix the broken shutter. Very rude receptionist.
It's 6 months since asked to do repairs -still waiting.
Had to get local person to get it uninstalled as have no faith in the modern group to provide service. I will never recommend them to any person.
Very happy with installation and service
Please note that I had out door blinds installed and I was very happy with Alyssa who installed them, I also found Christine in the office to be polite and helpful.
Thank you for making this easy
Couldn’t be happier
We put on shutters to keep the noise and heat out and couldn’t be happier with the results. From the first appointment through to the final installation everyone was polite, helpful and punctual.
could not ask for a better service
Our blinds were not installed by Modern but Gary understood how they worked and used his skill to fix the initial problem and then used his attention to detail to rectify the way the roller shutters had been originally installed - they are now operating as they should have been from the beginning. We were told by other installers that the problem Gary corrected was too expensive to fix, he took 5 minutes....
Very pleased with the work carried out, Sharn was terrific doing a thorough job and cleaned up everything as he went along. He informed us each day what he would be doing and was very polite and courteous. A great worker. Thank you so much.
Highly Recommend Modern
From initial phone call to finished product, I am impressed with Modern. Darren the salesman was very informative and took the time to explain the full process. Once I signed the contract John in the office wasted no time in contacting me to get the ball rolling, answering my concerns and ensuring I was informed of the next step. Steve, Billy and Thomas completing the job were friendly, professional and let me know each day what they would be doing. They were respectful of my home and tidied up after themselves, ensuring no mess was left behind.... Within 30mins of the job being completed Chris from the office called to see if I was happy with the finished product. Start to finish time took 1 week. I am really impressed with my new roof. It looks fantastic.
WE HAD THE PROBLEM, THEY FIXED IT
We decided to put solar panels on the roof of our house. Before that was done I wanted the roof to be cleaned and renewed. I contacted Modern and from the get go it ran smoothly. I had a timeline for this to be done and Modern more then achieved that without fuss. The job was fully explained and carried out very professionally, cannot be happier. On completion of the job I rang the company twice only to be told that the person I needed to speak to was busy and that he would ring me back, to this minute I have not heard from that person. This made me feel that once they had my credit card details that thats where the customer service ended, my only gripe.
Complete ripoff. I will never use or recommend Modern!
Was quoted 7k, for complete roof restoration. Replace cracked tiles, replace all ridges and re-bed, clean and paint entire roof. Payment was made, work was completed. Then, they inform me that none of the work I was quoted for and payed for needed doing and all they did was paint the roof! I proceed to debate the fact I had paid for what I was quoted for and I wanted that work done or some form of discount. They proceeded to argue that it didn't need doing and that I wasn't entitled to a refund. After much arguing to and forth, they refunded $250. I had quoted for painting the roof for $2500. What a complete rort! Never ever will I use them again.
Darren was a fabulous salesman and that is why we chose to go with Modern Blinds- very professional, knowledgeable, friendly and obliging. Paul came out to instal the blinds and he tidy, efficient, helpful and accommodating.
Had my roof done due to some leaking in my sons room.
On the day of completion the roof looked great but there were a few concerns. I managed to half fill a Cole's bag with the bits of capping and cement that were blown off the roof and on to the ground during the cleaning process, the dirt that was blasted off the roof was not cleaned off the walls or hot water system and water had managed to come through into the bathroom in the garage and was running down the walls. I spoke to the tradie and he said that's how it is. I'm a nice enough guy s...o I let it slip in the comfort that I now have a new roof. The rain finally came and the same leak was still there, not only that, the guttering had been blasted through during the roof cleaning process and water was pouring out of the holes on to the ground. I called modern and spoke to Jane who was Extremely Helpful in getting me to the right person to assist with my concerns. That's about where the customer service ended. I received a call back from customer service and I wont name him but the guy I spoke to was quite defensive, abrupt and seemingly unconcerned. He made me feel as though I was the issue. The first step taken was to put me in touch with the tradie who did the job and to get him out to assess his own work. The issue I have with this is that he was made aware of the issues and my feedback.awkward. Funny story, first time he came out he couldn't find anything, I called again and he was sent out for another shot at it and behold, we had a broken tile. They had painted it and the crack was the full length of the tile. They replaced the tile and that's the last I have heard from them. No one has called to close off the call, no one is concerned about the stains on my roof and no one is interested in the gutter issue. Anyone know a good gutter guy? Good luck to you all.
Guttering and fascia covering.
The fascia was covered and the guttering was replaced on my home. The result was excellent. Scott did a great job on the installation. Happy that they did work in my area because it can be hard to get contractors to work at Douglas Park.
I had a problem with my shutters that were installed on the patio 3 years ago. I rang Jon At Modern Group he listened to my issues that I had and immediately dealt with the problem without any hesitation and I have had my shutters replaced with aluminium shutters. They are stunning. Jon had someone come out and inspect and within a few weeks my new shutters were replaced with no further cost to me. Thank you very much for being so efficient and for the great service I have received.
What a transformation
Having been in our house for 6 months we contacted Modern Group to restore our terracotta tiled roof. The ridge and roof tiles have been refitted and secured, the grouting updated and the tiles cleaned.
Very happy with the results
Very happy with the company's professionalism and end result. Would definitely recommend them for their roofing work. Pricing was competitive as well as I'd shopped around before going with Modern.
Website is useless
When you go onto the website a pop up appears asking for your details, cannot even look at colour or size of shutters. To frustrating and not user friendly - Just like an annoying salesmen.
Poor follow-up and communication
Arranged for a Quote on plantation shutters for the whole house. Darren came to our house and did the measure. He gave me a verbal indication of price and said he would email the quote in a couple days....never happened. I contacted him twice over the next week asking for the quote to be sent to me, was again told in a couple days but still never got it. Three weeks later now and still nothing.
Seriously Modern Group....is this how you treat customers wanting to spend around $20K??
Service was terrible compared to two other companies that came and quoted and eagerly followed up to try to get my business.
Questions & Answers
Why does not your contracts have a cooling off period,please?
Modern GroupModern Group
Hi W M S,
The Modern Group always complies with with the current legislation, depending on the situation, our contracts can have Cooling-Off periods or Non Cooling-Off periods. If you would like further information on your contract it is best to speak with your local branch in 13 11 78.
The Modern Customer Care Team
After renovations one of my existing Modern Plantarion Shutters doesn't fit, it has 4 panels, it was fitted on a raw brick window, now this window has gyprock and tiles, it became 20 mm narrower at both sides, my plantation shutter is a total of 40 mm TOO WIDE, the high is ok.
My question is can it be fix? Is there a way to make it fit the window?
Hi. Do you have finance options available?
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.