Modern Group SA, Dry Creek

I recently had my entire house fitted with roller shutters and after reaching out to about five different companies, Modern really stood out in terms of quality and confidence. Graham, the sales consultant, was fantastic to deal with. He walked me through the quoting process and helped put together a great overall package, even with some very… Read more ·  1

large shutters included.

The installation process was seamless. The contractors were professional, thorough, and left the site spotless once the job was done. The electricians were also excellent — fast, professional, and took the time to explain the remotes and features clearly.

I’ve now had the shutters for a few weeks and they’ve already become one of the best features of my new home. The system is easy to use, with the option of controlling everything via the mobile app or the remotes. The finish is clean, they provide excellent block-out (perfect for night shift), and I couldn’t be happier with the result.

Highly recommend Modern for anyone considering roller shutters.

Can you explain the 81% disapproval rating on trustpilot and other customer review platforms? 81% gave a one star rating, on a platform not contolled by Modern themselves?? Look forward to yr answer Show details

Since I'm a N/S Worker, the Shutters really help me get the same quality of sleep during the day as I would at night – The staff were all very polite, respectful, helpful, and friendly Show details ·  1

Sensational Roller shutters – Absolutely wonderful, worth waiting for and we’ll worth the $$$ Was only doing 3 windows but loved it so much we did the entire house. Show reply

These are fantastic, look really modern and sleek – I just had the outdoor blinds installed and they look fantastic, can’t wait to be sitting outdoors eating and watching the football Show reply

Poor policy – Got told I had to have my husband home for the quote, ridiculous policy as he couldn’t really care less about the shutters I buy. Pushy sales lady over the phone, will be taking my business elsewhere

Company you should steer clear from – Company is no good, terrible customer service, still waiting for my blind to get fixed its been 4 months since I first called. People never in the office to take phone calls always "out of town atm".

Get multiple quotes people – Son had the modern group quote on 2 small roller shutters and 2 outdoor blinds bloke that came out quoted about $14000 which was more $9000 in excess of other quotes from companies that actually wanted to do the work .The quote did not include a quote number or name of salesperson as this person was obviously just trying it on a young not so neive first home owner.GET MULTIPLE QIOTES PEOPLE Show details

Terrible after service – Modern Group are good at taking your money and installing the job, BUT if something breaks you have no chance in getting it fixed by this company. I have rung them 3 times now over many months and they still cannot give me a time for one of their technicians to come out and fix 1 shutter. Show details

Modern blinds no customer service after sale – We have zip track blinds by quality blinds for our upstairs balcony which offered great service, product and follow up. For the downstairs we made the error of using modern rollers which were installed in August 2023, we started having issues in October and made 8 phone calls to customer service, we were told no manager available, someone will be… Read more

in touch, they would call us back, a staff member was supposed to ring, the excuse they gave is their staff were out of town and not replying to text and emails. After submitting the review we agreed to mediation and again 3 phone calls of us chasing them finally someone would come out, after waiting 2 hours past the agreed time we rang and advised they did not turn up and we had left, he turned up anyway later and spoke to our daughter who didn't know the warranty issues and told her that we had no silicone in the blind tracks, which meant the the installer had failed to complete this step, he then went on to say he had some in his van but didn't get it he left and we did not hear from them again. Our blinds upstairs work well if there is a slight breeze they still function, modern products sales pitch is they test in tunnels of up to 110km but told us when he came to review the issue if their is a slight breeze you need someone on the outside to push on the blind to help the blind go up. Don't USE MODERN

Privacy and aesthetics ✅ – Great for privacy and looks very good. On installation day, there was a misunderstanding on how many windows to be installed. Their guy called office to rectify situation as there was extra plantation shutters made. I hope it will be adjusted when the bill comes. Show details ·  1

Terrible Service – Have been waiting 6 months for a roof restoration after being told it would take 4-6 weeks. Still have no line of sight to when the works will be started. My emails go unanswered, and they are now dodging my calls. 2 emails to customer service with no response. We have a leaking roof and internal damage that is only getting worse. Do not use this company Show details

follow up service – Very disappointed with follow up service . My mother has 3 blinds that stopped functioning several years ago . Multiple phone calls and emails to company with no reply or advice . She has been stuck with half open blinds and company has no interest in follow up assistance since they came from interstate and sold her these products through a door to door salesman. Show details

Once they have a signed contract they are horrible to deal with – Would never use again or recommend for outdoor blinds. Sold us an overpriced product based on their "experience and quality product". We have received terrible service and sloppy installation. Other low star reviews describe our experience to a tee. Spent a lot of money to be disappointed. The way [Name Removed] spoke to me when I complained was… Read more

unacceptable. *Don't bother with your generic reply to this review, you've never contacted me first throughout the entire process*

Absolutely would NOT recommend – DO NOT RECOMMEND! SHOCKING SERVICE. It has been 6 months since we signed our quote for outdoor blinds. They said it would be installed in time for summer and now it is nearly winter. We were extremely happy that they were super fast in booking us in for our installation the next month, however it was all downhill from there. There were issues with… Read more

the product and it could not be installed. The installers said a new motor had to be ordered so we waited. And waited and waited. 3 months passed and no word from Modern at all. There was absolutely no communication. I had to ring them nearly every week to find out what was going on and [Name Removed] (installation manager) had no idea. He would constantly tell me he would get back to me but I would never hear back from him. We did not mind the waiting but the lack of communication and disorganisation was appalling. We just wanted our blinds installed. The installers and electricians that came (multiple times may I say) were fantastic but the installation team and management definitely needs work. Our blinds have finally been installed, but not correctly. They do not go up properly and the blinds are sitting crooked. Once again, it has been a struggle to get in touch with them and now they are chasing us to pay them even though they have not installed our blinds properly. This has been a complete nightmare and I would definitely NOT recommend them.

Big Promises....No customer service! – Salesman made promises that he didn't write into the contract so they were broken. Contractor left the guttering filthy and damaged. They eventually replaced the damaged gutter after me continually following it up and being very firm. Have had 2 independent roofing contractors say there are issues with the work done and after recent rain, there… Read more

was a audible leak I'll now have to follow up. Zero customer service. I was made to feel in the wrong and asked to do their inspection work. Avoid this company....how unfortunate for SA!

Don’t go near them – We signed a contract worth $10k for a houseful of plantation shutters nearly 2 years ago. They were more expensive than anybody else but I paid the premium price believing I was getting quality and good service. Despite numerous phone calls the job is still not finished. I have now decided to cut my losses and contract another professional to… Read more

finish the job. The angst of constantly calling them to is not worth it. The quality is rubbish and the bifold doors don’t even close properly. I wish I had never heard of this company and I urge anybody considering them to look elsewhere. Never again will I have anything to do with this company, the experience has been extremely disappointing.

Appalling sales service – After persistently calling ME to try and get my business, I agreed to them coming out to quote. As one of the previous reviewers recounted (and I note they are in SA too), I found it strange that they were always keen to know if my husband would be there for the quote appointment (by 2 separate sales people on different occasions). When I told… Read more

them he wouldn’t be there for the appointment, they wanted to rearrange so he would be there. I obviously told them that was not necessary in the slightest and I would keep the appointment as scheduled. Then, they just didn’t even bother to turn up! Or even let me know they weren’t coming! Highly rude, offensive and disrespectful behaviour. It seems obvious they didn’t attend the appointment because I had told them my husband wouldn’t be present! Why there seems to be an assumption that a woman couldn’t possibly be the breadwinner and be capable of making large financial decisions without her ‘husband’ present is so far out of touch, I can hardly believe I have experienced it in this day of age. Coupled with the rudeness of standing me up, just cements the level of unprofessionalism, disrespect and sexist attitude this company has. I will be happily taking my business elsewhere.

Disappointed, staff pushy, discriminative, disrespectful & unreliable – Very disappointed with the staff involved. Made an appointment for a roof restoration quote, later that day got another phone call and all he did was push to make sure my husband would be there. After a wasted 10 minute call I explained that it would be just myself & keep the original time slot. 3 days later, 2 hours before the appointment the… Read more

office ring and say they can’t make it today & can we reschedule when myself & my husband can be there! Really annoyed and I won’t be rescheduling any appointments with this company....I own the house not ‘a husband also’!! Would not recommend any female contacting this company!! You should be ashamed, if someone says no it means no so move on!

Poor service and pushy sales – Initially their sales person was very pushy and the price miraculously got discounted by half after them working on their tactics to make us pay a ridiculous amount. Their sales people are very pushy and frustrating the way they try to get as much money from you as they can. I feel sorry for people who pay overinflated prices! I had our roller… Read more

shutters installed on 3 windows November 2020. There were a few problems which I found which were VERY difficult in getting fixed. They put a hole through my by-rock and initially wouldn't fix and the timber in the eaves was left burnt from them cutting it. It took months to get they wall fixed with multiple calls and emails and being pushed from person to person to eventually have it fixed but painted with the incorrect colour, and the external paint issues ignored. Apparently this is the best they can do. Now I still get calls from them trying to sell more products all the time even with telling them to remove my name and number from the list.

Overpriced blinds, pushy salesperson – A salesperson came out and initially helpful but became increasingly pushy as soon as I asked for more time to think about it. By the end of it my wife was nearly crying from the pressure as it was a lot of money, but we were pushed into a buy now pay later service. The blinds and the installation were fine, but we ending up paying triple what… Read more

they were worth. Don't be pressured into a bad deal on the spot despite what they say. If they can offer that price then they can offer it later. Shop around

Faulty product and have ignored our repeated calls to come fix it – We had 4 motorised zip trak outdoor blinds installed 6 months ago. A couple repeatedly get stuck, and one in particular has been out of use almost the whole time we’ve had them installed. They’ve come out twice to fix it, and kept us waiting weeks each time before they come out, and then the blind will become stuck and unusable again after no more… Read more

than 2 uses. We have called about 4-5 times in the last 3 months to notify them the blind is stuck but no one has bothered to call us back to look at it despite the last time informing them we will take legal action if not fixed. Our patience with them is now exhausted. DO NOT USE MODERN GROUP!!!!!