Modern Group VIC, Tullamarine

GOLDEN AWARD … if we could we would award Modern Group with a golden award for excellence to the whole team from start to finish and at the forefront of this incredible team we thank Sara for going above and beyond and we greatly appreciate her outstanding service. We had shutters installed right around the house by Eugene … we would like to… Read more ·  1

extend our deepest gratitude to Eugene for his dedication, devotion and outstanding totally professional installation … a true professional and the most polite and most well mannered, respectful and considerate young man who went the extra mile far above our expectations showing exceptional dedication to his profession.

We thank the CEO and managers of Modern Group for putting in place the work practices aimed at the customers satisfaction first and foremost and we thank the managers for having staff like Sara and Eugene as their front line troops who deal with customers. If not for anything else, it would be Sara’s and Eugene’s customer focussed ways that would see us as Modern Group’s returning customers.

Finally we find it mind boggling the speed at which Modern Group completed the job from start to finish. We didn’t think it would be possible and yet the job was done with perfection without a glitch deserving of a gold medal award.

Modern group – I used these guys for shutters for my home. Very happy with the experience and the shutters are very nice. Very good company to deal with no issues at all and fairly priced. Show reply

Happy with our Roller Shutters – We already knew we would want Roller Shutters and happy to go with Modern, as they have been around a long time. Office staff ,through to consultant ,and with installation was pretty breezy..A big shout out to Michael..He installed our new Shutters and removed our old sunblinds..He is a top class tradie who takes pride in his work from start to finish,,You just dont see that now days.. Show details ·  1

Customer Service Insisting on Private Information - I sent an email to the customer service team and have not received any response to date - so have made it available here for your information. ATT: General Manager VIC/SA and/or Ulf Barnard Good morning Ulf I just wanted to clarify whether the below experience I had this morning with Modern… Read more

Group is current practice please?

This morning I spoke with (name withheld) to organise a quote for the installation of roller shutters. I provided my first and last name, address and had previously provided my phone number. I was then asked for my wife's details, at which point I queried why this was required (or presumed that I have one). I was advised that it was essential so that the person attending only had to come out once to the address. I advised that I was not comfortable providing this information and was the sole decision maker with regards to this project. I was then informed that it was a requirement and (name withheld) would not want to lose her job over not getting the information. I queried what would be the case if I didn't have a wife and was told in that case she wouldn't ask.

I was then told that Modern is a high end company that has been doing this for a very long time and would only attend at the property once, - and a decision to proceed would be necessary at the time. I was told that only about 2 people a year would query what I have about the requirement for spouse's details. I was advised to seek other quotes and advised that I already had, so that I would be ready to decide on the day.

Regardless of Modern Group proclaiming "high end" products, this doesn't seem to match on a customer service level or for the reviews you have, which is why I am enquiring with you. Is this a common practice or did I just happen to take this all the wrong way?

If this email happens to be received by (name withheld), please forward this to your management for reply.

Thanks in advance and I look forward to hearing from you.

Unsolicited JUNK Mail – I have no interest in their products yet I received junk mail from them at my address in a letter box which clearly states NO JUNK MAIL. Show details

DON'T GIVE IN TO PRESSURE (Pressure Sales Tactics) – Saw their ads up on FB and was interested in getting a quote for outdoor roller shutters to be installed on 2-3 windows for security and insulation purposes. They called several times to confirm appointment and location. They advised the 'consultation' could take 30mins-1hr. Person from Moderns Group came out, measured the windows and discussed… Read more

why I was interested in roller shutters. Explained I was just getting quotes to plan to install them before summer (this was in July). We need to budget for such things and need approximate quotes and decide who to go with. He then calculated a quote on his ipad.

He then proceeded to try and pressure us to sign up and agree to get it installed as he had given us a 'special EOFY discount' even though the promotion was 'over', I told him we can't commit to such a significant amount yet and that he should just email me the quote. He seemed to get disgruntled and continued to try and persuade me to purchase, to which I explained once again that my wife and I are just getting quotes to compare and decide (like normal people?). He then 'called' his 'supervisor/manager' to inform them that we weren't going through with the 'deal'. Pretty sure this was a fake call as I was standing 1m away and couldn't hear the call tone/voice on the mobile. I guess this was to try and stir up 'fear of missing out'.

Anyway, we got quotes from 2 other companies and Moderns was the most expensive (even after the 'special deal' - still 5-10% more expensive than next competitor). Moderns Group never emailed the quote as requested (with cost breakdown) but my wife and I remembered the approximate amounts.

Ended up getting what we wanted at 55% cost of Moderns group from somewhere else.

Outrageously poor, time wasting, and disrespectful service – After scheduling an on-site measure and taking half a day off work to meet the consultant, Steve, he demanded that my pregnant wife meets us on site or he'll leave. It is offensive and ridiculous that I can't make a decision on shutters without my wife (there is only 1 finish!). Steve walked away from me and had left before he even entered our… Read more

property. I called management and spoke to another Steve, who appeared to be sorry but ultimately has ignored all further correspondence (both emails and calls) including a detailed email outlining the specifications of the 18 windows we wanted shutters for and which took significant effort to compile.

Absolutely useless, rude, and have no respect for a customer's time. Modern group are awful.

Unconsciounable Sales Tactics – Noticed Modern Solar excellent rating been pushed through roof by countless favorable but questionable entries from Victoria and Tasmania to improve their terrible rating. Would love to see every customers factual invoice?Proof of purchase? Convenient thankyou messages by Modern, can't even spell correctly. Before buying Solar from Modern, please… Read more

check all the terrible reviews, they are there for a reason. All attempts to email Modern Solar Management with complaints ignored ***Buyer Beware please***

Stay away - unfair contract terms and make it difficult to cancel your order, poor customer service – Will be going to ACCC to report in unfair contract terms that don’t allow you any room to cancel your order. I realized I could not afford to go ahead with the order for outdoor blinds so called up to try to cancel after 3 days of agreeing to a quote and paying a 10% deposit. Since then I’ve been given the run around. Get told someone will call me… Read more

back but when they’ve done that they say they’ll investigate and back to me but don’t and I have to keep calling every 2nd day. Still no resolution to my request after almost 3 weeks. Was first told I can’t cancel because it’s already progressed to production stage after a few days when the contract clearly states to check with me about colour selections and no check measure performed. Other companies I’ve dealt with have a policy where they do a final check and measure before putting through the order for production. It feels like they are doing all they can to lock me into something I don’t want so you have no right as a customer. I try s extremely stressful and frustrating dealing with them. You are at their mercy as all requests have to go through receptionists who say they’ll get so and so to call you back but nothing ever happens. I was told only Steve can help me or Cash the director will call me…NOTHING! Stay away from this company if you are not 100% sure of what you want as you cannot get out of the contract. Most companies allow you a cooling off period or room to cancel, even if it means losing some of your deposit. In this case they are literally forcing me to go ahead with something I no longer want or can afford. I will seek legal action through my friend and go through ACCC and ombudsman for some guidance to ensure they don’t get away with this.

Great Job Done ! – Wish to compliment the Guys on doing a great job for installing blinds on our verandah. Very professional & informative on job progress to ensure satisfaction by customer. 11/10 Marks there ! Show details

I wouldn’t bother – I don’t normally write reviews, but this has made me so cross. After dealing with a hard sell in the first instance trying to set up the appointment ( husband has to be present when the consultant visited! - which I nevertheless organised). I got the confirmation phone call a couple of days before the appointment. One of the questions I was asked… Read more

was - “would I be able to provide a yes or no answer at the appointment”. Obviously my answer was no as I wanted a quote. The operator then asked me if they could then follow up after 2 weeks. I am in sales myself - to me that means once I get the quote, can they follow up in 2 weeks. I said that would be fine. If they were rescheduling the appointment I would assume I would be given a new time and date. The original day arrives, my husband arranged to be home. The agreed time comes and goes. I call because the consultant hasn’t arrived. I am told that the 2 week follow up was a rescheduled appointment because they don’t do quotes. They want to give the last one after we have spoken to all the other companies out there. The telephone consultant wouldn’t listen, speaking over me to the point that I had to ask her to please listen as I thought I was the customer in this instance. If this is how it all begins without even getting these people in the door - perhaps they should consider whether they have indeed grown “too big” to where they have lost touch with their customers. Terrible communication, a terrible experience. I have just cancelled - not worth it.

Complete crap – Worst scam getting around. Modern talk me into getting it done and when I try call it off I get abused by some Scottish bloke who makes me feel like a piece of crap for wanting to cancel before the cooling off period ends. I have 12 Windows but only given 6 remotes by this tight company group and I've had a tech out twice and have to call for a 3rd time because this product is not quality at all Show details

Minimal noise reduction – I purchased for noise reduction and hugely disappointed. No return of calls now for 3 weeks since installation. Assuming they know this issue as did not proceed to put there advertising board on property.

Too many calls – After purchasing 4 roller shutters in january 2022, we have had non-stop calls from their call centre asking if we want to purchase solar panels. Even after asking to be taken off the call list and advising we already have solar panels, they still call. I do not recommend this company based solely on the infuriating nature of their call centre.… Read more

These days, its infuriating to deal with unknown calls trying to sell something because of the overly persistent behaviour. Educate your staff on how to better target customers with products and with those who DON’T want them. A shame that this is the lasting impression I have of your company considering how well functioning your roller shutters have been for me and for my parents who have had your shutters (still existing) for over 20 years.

Stay away from this company! – We bought solar panels through Modern in 2014. Firstly they failed to explain how the Victorian government rebate worked, instead just rushing us to sign the deal. Of course never got the rebate, only later realising what the process should have been. My fault for not researching first I guess but it should have been explained by them when I… Read more

asked. Also installed the wrong inverter which I only realised by accident. When they organised for someone to correct the mistake they didnt show. They put a clause in our contract stating we would get 1/2 price off any more panels we purchase from them. I will pay full price through any other company instead. Ever since then they have been constantly harrassing us with phone calls for additional products. Myself and my wife have told them multiple times to stop. Doesnt matter. Our numbers are on the do not call list. Doesnt matter. Have submitted 2 complaints through the TIO. Doesnt matter. Blocked their Tullamarine numbers. Doesnt matter because they have outsourced to a call centre which uses many different numbers. Dont believe me? Google 0383307935 (one of their call centre numbers) and check out the complaints going back years.

We love our new shutters – Modem Shutters were very friendly and helpful. We love our new shutters it makes a big difference to the amount of noise and light that comes into the room. It's maid a big difference to our lives. Very happy.

Forget it! – Stay away from these people. I’ve never met a company that bullies their customers, wants to run appointments on their terms and then insults their customers like Modern Solar. After confirming an appointment 3 times including the day before they then called on the day to confirm but never left a message. They refused to visit to quote and then… Read more

the ridiculous state manager rang to abuse me directly which was neither necessary or welcome. Your state manager is a fool, a bully and incompetent. Go elsewhere.

Love my new Roller Shutters – Ben did an amazing job installing our new Roller shutters. He was very friendly and very professional. Would recommend Ben to anyone. Thank you Ben. There was a bit of a delay getting the shutters and didn’t get exactly what we wanted, but in the end the company delivered the shutters before Christmas for us. Our new roller shutters are perfect for our new room. They look amazing, thank you to Modern Group. Show details ·  1

Rip off – Signed up for solar installation in December. The cost started at $10,100.00 and then miraculously dropped to $6,500.00. I have been quoted by others for the same system at $3750,00.00. I paid the deposit of $500.00 and was told job would be done January. After taking time off work to accommodate for the installation they told me they couldn’t do… Read more

it until 12th March. I obviously told them to cancel the instal. I would never recommend them to anyone. Total disappointment. Oh and they kept my deposit. I asked for it and had not been returned after 6 months. DO NOT GO NEAR THESE PEOPLE.