Modern Group WA, Wangara

I had a lovely chat with Olga regarding the roller door , she sent out the man to show me colours I could choose from. It didn’t look long before my roller door was installed, it looks and word perfectly . Thank you for your no fuss service. Show reply

We purchased Plantation shutters from Modern Group in 2018 . The staff were very polite and professional. The installation was completed to our satisfaction , om time and with a minimum of fuss . I would happily recommend Modern group to my friends . Best Regards Peter Ibbotson Show details ·  1

Short delivery time was welcoming. Vincent was pleasant, professional and on time to install the outdoor blinds. Olga and Renee were very helpful in organising appointment time to measure and quote. Show reply

Don't Purchase Outdoor Blinds - Buyer Beware Was quoted and paid top dollar, for what was promised to be top quality/commercial grade outdoor blinds. Original installation was carried out by a tradie who I later discovered had not been properly trained in the product, as their main installation guy was off work injured. Have now had 4 warranty… Read more

issues to be recetified, including parts breaking, due to original incorrect installation. Last month, one of the blinds free-fell over 1.5m (approx 10kg weight dropping), nearly hitting my wife in the head. A "Major Fault" under Australian Consumer Law (which required suppler to provide a full refund), includes safety issues. A 10kg drop from that height could be fatal, especially to my kids. Have asked for full refund, but the supplier is refusing, as the manager claims he doesn't think that it's a major fault. Do not trust this company, especially the outdoor blinds division in Perth.

No show to appt! Made a poor excuse of cancellation of the appt because of not answering a call. I've never had a company be a no show if they didn't get a call back. Any kind of msg could be enough to inform of cancellation, this is the modern world, haha. Nick didn't want to come for the appt and tried to get out of it. Since I caught him out,… Read more

he tried to put it back on me that's their company policy to be a no show if you don't answer their call. If that's the case, you should have that in all your appt bookings notice and that should be your company slogan, haha. "No answer = No show, even though you've made the appt intentionally." Haha

Disgusting customer service after sign up. Pushy salesman. Told of $200 spotters fee voucher, for a referral, which I had to fight for, got the run around. The 2nd referral I have been told a different story about the voucher, having to argue with the sales manager, still waiting for my call back which hasn’t happened, just ignoring me. emailed a… Read more

complaint, no reply. My next step is consumer protection. Overpriced and took 3 phone calls to get the installer back to fix a problem. Don’t use them: so disappointed with their process.

The representative explained how the panels would operate in great detail. 10 years on and they are still working and providing a cash rebate on our electricity bill. Olga at Wangara was and still is very accommodating and approachable. Show reply

Our roof was previously restored in August 1996. We have been absolutely delighted with the wear and tear , going through many storms etc. and it is only now, in 2026 that we are looking for a do-over again, to see us through with a safe roof for the next 20 years or so! Their workmanship speaks for itself. Show reply

Used Moderns for a previous roof restoration, service was great, from initial enquiry when speaking with Olga, everything was organised perfectly, through to completion without fault. Highly recommend modern for roof restorations. ⭐️⭐️⭐️⭐️⭐️ Show reply

Great service and great product. Every window in our house now has Modern's Plantation Shutters. No issues quality wise. If there was an issue at installation has always been rectified. Olga & Steve have been great to deal with. Show details ·  1

Olga was very helpful in Organising appoints and quotes for Plantation Shutters. We have used Modern for many products over the years and have been very happy with them all Show details ·  1

Fabulous service I’m a repeat customer Won’t use anyone else Highly recommend always Thanks OLGA for all your support much appreciated and helped me a great deal Show details ·  1

I love my Modern Shutters and Olga is very pleasant and helpful . Making it a company easy to deal with. Also in the past had an outdoor blind which gave me another room. Would highly recommend Modern. Show details ·  1

Bought roller shutters and they work very well and their product is of good quality I am now going to get another quote for more roller shutters for the rest of my house. Show reply

Had roller shutters fitted to my bedrooms which are double sliding doors this was about 7 years ago and to this day I have not had one issue with them. I fitted the rechargeable battery packs and I am still using the original battery packs . The rollers are closed every night and opened every morning . Very reliable. Thanks Kiara Zachari for asking Show details ·  1

We have had the Roller Shutters for over 20 years, they still function perfectly and still look good. A worthwhile investment. The installation by Modern went well, on schedule and professionally finished. Show details ·  1

Olga was an excellent person for information about roller shutters. I had previously had these shutters in my previous home, so it was never going to be a doubt of not having them in my new home. Now I feel safe. Best security ever. Thank you Olga. Show details ·  1

Absolutely delighted with our roller shutters! On every level, from the initial contact with Olga through to the installation of a high quality product, we were impressed by Modern's professionalism and exceptional communication. Highly recommended. Show details ·  1

The experience was excellent and i have had no trouble with the shutters since installation 2020 – The Rep was very Professional and friendly and delivered the product as promised but with only 2 battery operations although there is 4 units on the walls. He was going to put a sign up advertising Moderns but never called back. Show details ·  1

No customer service – I've already paid the deposit. Waiting. I'm trying to book a time for my roof restoration. Waiting. Every time I call I'm told the person I need to speak to is busy and they'll get back to me. Waiting. Finally, I get a phone call, but I'm busy and can't answer. The message says he'll send me an email. Waiting. They should change their name to Wait Watchers.

Pushy sales techniques - Please avoid to save yourself an uncomfortable experience – Don't waste your time getting a quote from this group. Unless you are immune to hard sell tactics and like a laugh, avoid as the process is quite uncomfortable. I don't normally review unless I actually purchase a product, however, I think this is necessary to help buyers avoid what happened to me. I am a strong independent woman and I almost fell… Read more

prey to these tactics.

I had the WA representative arrive at my house for a measure and quote, what should be an hour maximum turned into 2.5hrs of hard sell. No physical written quote at the end and a stream of sales pitches like, only available now, 50% discount, the requirement to advertise for them with a sign out front for 16 weeks to get the 'discount' and a constant hard sell, including a call to his 'boss' to get a further discount, to buy what looks like a decent product, but is overpriced for what it is, in fact double the price of competitors quotes. They are Australian made and that is worth something but not double the price.

I was not financially in a position to spend 12K on blinds, my budget was half that, and the hard sell almost had me signing up using a payment plan which thankfully needed paperwork from me that I did not have time to do at the time and said I would do later. My get out of free jail card, thank goodness.

I had difficulty getting the salesman to leave and I was made to feel very uncomfortable for expressing my concern at investing so much money. He kept saying, I hear you, but he didn't, he was after a sale and had no qualms about signing me up for something I was obviously not comfortable with. I live in a nice but simple home, not in the prestige suburbs in a multimillion dollar house and this kind of expense would have been over capitalising.

Please save yourself the stress and 3 hours of your time that you will never get back, and avoid this company. There are plenty of other providers for plantation shutters, many offering good quality products, decent salesmen who know their product and offer a quote without the hard sell.

Satisfied – Two sets of blinds installed. One in kitchen window the other in second bedroom window. Electric controlled by one mobile controller. Installation carried out as as quoted and cleanup afterwards. Only needed to seek help on one occasion we had left controller sitting in second bedroom base (which is unpowered). Once system explained,no problems… Read more ·  1

since. Olga has been a big help today, assisting with arranging the installation of additional master bedroom bay window shutters.