Monash IVF

Important Advice for Endometriosis Patients Navigating IVF: Demand Proactive Care If you are an older patient or have a known history of endometriosis, my strongest advice based on my personal IVF journey is to advocate for yourself from day one. Do not allow yourself to be placed on a passive "assembly-line" loop of repeating standard, untested… Read more

embryo transfers before underlying issues are properly investigated.

To protect your financial health, time, and emotional well-being from unnecessary heartbreak, ensure you demand these three protocols early in your treatment:

1. Upfront PGT-A Genetic Screening: Spending $700–$1,000 to screen an embryo upfront is highly cost-effective compared to wasting thousands on a futile $5,000–$10,000 transfer cycle for an embryo that has invisible chromosomal flaws. 2. Proactive Endometriosis Mapping: Demand advanced diagnostic mapping (such as specialized 3D imaging or endometrial receptivity checks) before multiple embryos are used, rather than blindly moving from transfer to transfer. 3. Standardised Down-Regulation: Ensure your specialist prioritises quietening active pelvic inflammation (using 2-3 months of hormone suppression like Zoladex) before attempting a frozen transfer.

Do not let clinics rely on a "numbers game" at the expense of your mental health. Use your initial consultations to demand a highly proactive, advanced diagnostic strategy right from the start.

Find reception staff really rude and give gold coast bitchy vibes - We dont use them for IVF we did a private test but whole situation they have been short /snappy cut us off - Just would not recommend at ALL

My experience with this clinic was, at times, deeply dehumanising. While I recognise that many of the nurses appear overworked and under significant pressure, the impact of this on patients is profound. During one particularly distressing moment, I was unable to proceed with a transfer and became understandably upset in reception. Instead of… Read more

being met with care, I was quickly moved out of the reception area by a very young and inexperienced receptionist and placed alone in a room. It felt as though I was being removed from view rather than supported. No senior nurse, doctor, or counsellor came to check on me. I was simply handed a prescription for Valium.

There was no emotional support. No compassion. Just medication.

After a failed cycle, I was required to attend for a blood test. I knew the cycle had failed and specifically requested not to be called if the result was negative. Despite this very clear instruction, I was called and told I was not pregnant. It felt as though my notes had not been read. That call was unnecessary and deeply distressing.

There was no meaningful follow-up support. No check-in. No acknowledgement of the emotional impact. Approximately three weeks later, I received an automated email. By that point, I had already sought support from a trauma and grief counsellor to process the experience on my own.

I was also spoken to sharply when I struggled with needles. IVF involves repeated injections and invasive procedures — compassion in those moments matters enormously. Being told off while already feeling anxious added to the distress.

Throughout the process, I felt treated as a number moving through a system rather than as a woman navigating one of the most vulnerable experiences of her life. At times, the experience felt less than human.

Even if I were to consider another round of IVF, it would absolutely not be with this clinic. It was an awful experience, and I would not put myself through that level of emotional neglect again.

IVF is not simply a medical transaction. It requires clinical competence, yes — but also empathy, dignity, and genuine care. I hope this feedback is taken seriously so that other women do not feel as unsupported as I did.

My spouse and I began treatment through Monash In early January 2026 and ended in mid February 2026. The Dr/Obstetrician was very thorough and informative but the head staff in admin were quite cold and clinical. More business-like than caring. … Read more

We]re DVA clients and they are not interested in dealing with DVA. Had we known that from the beginning we wouldn't have wasted our time. The amount of stress that was added because of them not knowing how DVA forms work and then flat out refusing was way over the top. Please consider another group if DVA and also anyone else. All the best on your quest.

The absolute worst. Reading all the reviews makes me sick because I wish I had read these reviews prior to starting my treatment at Monash. My partner and I did a cycle each there last year. Her cycle was better than mine but for both of us, I had to keep calling to get an update. For my cycle, the forgot to give me the nursing update about my… Read more

medication, then forgot to book me in for a scan and bloods, did not send me the required referral. We are interstate patients (from SA) so needed more preparation than normal but were given the absolute lowest level of care. Ended up booking my own scan and organizing referrals on my own. It was THE MOST STRESSFUL experience.

My partner got a good result (3 embryos) and I had none (no surprise). We then transferred our embryos and sperm (from our known donor) to Fertility SA in Adelaide, which was a world of difference in terms of experience. Even after wanting nothing to do with Monash IVF, they managed to make my life hell and took 4 months to deliver our biomaterial to Adelaide - that too only after I threatened legal action.

STAY AWAY. The nurses are overworked and all they care about is your $$. Go somewhere smaller so you can have a more personalised and memorable experience.

No, it's not better than a low cost clinic – Thought I should 'go to the best' for IVF. What a mistake. They sent me the wrong paperwork to start with, and never gave me the nursing phone call to explain the medication despite saying they would contact me. Almost missed the first day of the cycle as I was still waiting for a call, I had to call repeatedly and was often on hold for more than… Read more

10-15 minutes. I almost took the wrong medication as it was supplied with a generic instead of the brand name in the email - do patients really need to be googling their medication name? Seems pretty unsafe. These are medications that women don't use outside of the IVF space, we can't be expected to know the names.

I also ended up starting a frozen cycle without any explanation about what it involved and had to google it - hardly "informed consent", not sure how that's legal. Awful blood collectors who stuck needles directly into my tendon despite a very obvious vein, also they don't even wear gloves sometimes. I'd also agree with another comment that their nurses treat women differently based on whether they're white or not, incredibly rude team leader.

It was almost a relief to have no embryos so I could switch clinics. Switched to a cheaper clinic that delivers exactly the same standard of care. Guess Monash are just charging high fees to fund their massive advertising campaign.

Highly NOT recommended – What a bad treatment. It felt like we were only $ for them. The doctor treated as if we were a burden. It took him ages to get simple procedures done. The administrative service was appalling, no communication at all. Basically, it's a scam!

Don't do it – I did two rounds. The first was fine, the second was horrible. You feel like you are on a conveyor belt of egg harvesting. Some of the day surgery staff in Cremorne were awful- shoutout to the american lady at the front desk who yelled at me about paperwork minutes before my surgery while I was pumped full of hormones (the ones on my first… Read more

treatment were lovely). First doctor was really nice, second one was really pushy and terrible bedside manner. I have since been overcharged for the egg freezing. Accounts department make multiple errors, and don't respond to emails. Its a really gross preview into how highly privatised medical care looks when run by a purely for profit organization.

A sad time for me – All I can say is I wish I never started IVF.I had 10 miscarriages,4 were IVF and 6 natural.All the medication they put you on gave me anxiety and depression.I explained this to the nurses and their response was "Do you want to fall pregnant or not'. No one called me or offered me counselling for the heart ache I suffered and still do till… Read more

today.This was10 years ago and I have never been the same since.I was told the frozen eggs I had were no good and not to use but I still wanted to use them which I did but no luck.It us a very emotional time doing IVF.

Made an overwhelming experience easier – I am writing after a nurse enquiry phone call this morning from Ms Leeanne Tabotta. I would like to reiterate my heartfelt thanks to Leeanne who made the enquiry process such a breeze. When she set the appointment days prior, I was immediately struck by her use of closed loop communications which enabled me to plan around the call than dreading a… Read more

mistimed call. Additionally, during our conversation, she was extremely thorough and patient with all my questions - I felt so at ease. I also wish to thank Monash IVF at large for even having a system that enables one to talk to a nurse - a true, tangible support to women in an otherwise daunting experience! As pioneers in IVF, combined with Leeanne’s warmth and professionalism, I have chosen to be brave with Monash IVF.

Unhelpful – Nurses do not provide adequate info , nurses are unavailable to take calls and slow to respond, made the entire process stressful And made me feel i was left in the dark without information i needed to make decisions or understand results. The specialist was very good but due to not being onsite you have to deal with nurses who appear to not… Read more

care.overall disappointed in the experience and it was emotionally challenging with terrible care and service.

Incompetent and complete lack of care – I’ve been engaging with Monash IVF (QLD) for 10 months, have spent $7000, and am no closer to conceiving. The donor team have made 3 major mistakes with my case management that has resulted in wasted time and money but also an incredible amount of frustration and stress. I so wish I looked up these reviews a year ago - I naively thought that a… Read more

private, Australian service would deliver a satisfactory service. Strongly encourage anyone commencing fertility treatment to do your research and avoid Monash IVF at all costs.

The clinic I’m at now calls us Monash IVF refugees… – Left before injections began. Terrible experience. Money hungry, impersonal, poor communication, convoluted, just dumped a huge email full of documents to explain, no support and felt like I was taking up their time. Script was wrong and I ended up with a bunch of meds I didn’t need (which I also paid for). Changed my billing at last minute and… Read more

didn’t explain why. The most stressful experience ever for first time egg freezing. Wish I had checked these reviews first. So much emotional stress. Current facility is wonderful, supportive, clear and actually cheaper. Gets hoards of people leaving Monash program, hence the nick name. Negative stars to Monash IVF if I could.

Money hungry, inefficient, impersonal – It has been a horrible experience freezing my eggs due to the following factors: - Incredibly important information was not given. You have to take injections at a specific time, day and dosage. I was told over the phone about an injection I had to take and the nurse was about to hang up and I HAD to ask how much, what time etc. - Not thorough… Read more

in check-ups. There is a lot of information to take down. We wrote it all down but we accidentally were still taking a medication that we shouldn't have been taking. At no point, did the nurses during the multiple appointments check this.

-VERY IMPERSONAL. The news we received was not good. The nurses spent roughly 5min sharing results and then got up and opened the door. Nobody knows you. You are just a number. One of the many people passing through the door. You do NOT see the same nurse. They state you have a team of nurses that will be your nurses but this is misleading. You often see ANY nurse available even if they are not on your team.

-To top it all off while we were in the waiting area. A group of professionals were showing a male all the 'great facilities' they had and how new the building is......but when it comes to the system, processes and people....it doesn't matter how new and shiny your building is

No star if possible – Our experience from the beginning was sloppy, rushed and poor. Filled with administration errors, lack of communication and absolutely no care provided by staff. This lead to us constantly following up staff and losing security in our treatment making the process even more stressful! Monash pride themselves with leading the industry but they’re… Read more

far from able to provide the basics of service and care. If you have very serious fertility issues this clinic might be for you but please prepare yourself for errors, lack of care, working hard your own correct treatment + a facility that cares more about profits than patients. I knew IVF was hard physically and mentality but I wasn’t prepared for giving up my body to organization to only fight for right of care. Bottom line is I don’t not trust this organization with my body, my mind or the treatment.

Overrated Gold Diggers – After years of treatments here I can honestly say the final result is as follows: Monash IVF's pockets are full - and my heart, womb and bank accounts are empty. Monash pretends to care about people, but mainly cares about their own bottom line. You're much better off at a low-cost IVF clinic where customer service will be infinitely better - and so will you.

Don't go near them – Do not waste your time, money or energy with this money hungry company. Expect to receive little to no information about the entire IVF process, always late, rude and lacking empathy from your specialist and unwarranted comments in a time of uncertainty. We were told we must start a cycle straight away as IVF was our only option. Limited… Read more

information was given to why or any other options we could explore. We tripped our way through the initial process having to make multiple phonecalls to clarify appts and information. The counselling session is a joke, clearly a government mandated session which Monash has no right to call professional or caring of their patients. During the injection phase a call to the EMERGENCY IVF pager was responded hours later. Scans showed limited embryos for egg collection which should have been cancelled but to ensure their money or stats I endured an excruciating collection where my pain was ignored and told to go home and take Panadol. The few embryos that were collected never made it to transfer stage where we were completely left in the dark enduring grief. Upon us making contact with the specialist I was meet with the remarks "I didn't think we would get any eggs" & "IVF is like throwing sh*t at a wall until something sticks'". Without hesitation we were told to try again with no certainty of better success. I've been trying to give this feedback to Monash without a response for over a month now. Shame on this company for treating people so badly in a time of need and wanting. It is evident all you care about is money and being branded as the 'leaders in IVF', I guess if you pump enough people through this pain and suffering you stats will eventually even out....

Save yourself a lot of pain and suffering, avoid this company at all costs!

Disorganised and incompetent – I’ve had experience with 3 IVF clinics now and I have to say that Monash’s processes and communication is by far the worst! I am with Monash as a I require a specific protocol and my doctor only operates out of Monash. Last year it took 6 months for my embryos to be transported from my last clinic to Monash simply due to the excessive paperwork… Read more

and poor communication from the donor team. We finally get our embryos across and then the clinic threaten to cancel my cycle because they were missing a form and they don’t accept digital copies to had to post it. We went to transfer a mosaic embryo on our 3rd cycle and were told we can’t unless we complete genetic counselling but couldn’t schedule an appointment with a counsellor for another 6 weeks. And now when trying to do another cycle we are getting bombarded with more paperwork because they lost the originals that they had me urgently post them when we first registered as patients. Clinics should never be the cause of additional stress, this process is stressful enough but in my experience even when trying to make sure that I leave myself plenty of time to jump through all their hoops it’s still not enough. I continue to be appalled and frustrated by Monash and considering the price you pay for this service it’s just simply unacceptable. It seems the only team that are efficient and operate with minimal fuss is the finance team, no surprises there.

Shameful service and gaslighting – I'm a current patient with Monash IVF, unfortunately, because I require donor sperm I had limited choices with fertility services. In saying that if I had my time over I would not use Monash again, I'm stuck with them after waiting a year on the donor waiting list and just being so worn down emotionally I don't have the energy to try another… Read more

clinic right now. It was a nightmare from the start with the donor team being completely incompetent, and all 3 business units not interacting with each other - it's chaotic and disorganized and you find yourself having to be some sort of project manager making sure each department has given the other the correct information. When it comes to the actual treatment, there is no accountability or mechanism to ask for a review of a cycle of treatment, after nurses completely drop the ball. The nurses seem to have no idea what they are doing, they constantly not only get details of my treatment plan incorrect but in general get very basic reproductive information wrong. This is not great but what makes it worse is how they try to cut you off by snapping at you when you dare try to advocate for yourself, you need to really push your point before they will finally admit they are wrong. Then there is no apology, no accountability, just gaslighting that you are overwhelmed or emotional and how it's a hard time. Lastly the level of care is completely abysmal, honestly I can't even put it into words, I had a very early miscarriage after a cycle and I was just left on my own and even sort of chided for asking if that's it, I'm just dumped on the street now to heavily bleed. In general the staff are rude, inattentive and almost hostile. My neighbour is with Melbourne IVF and told me her nurses call her every single day to check on her during her cycle - it's the compelte opposite at Monash. It's honestly disgusting how they treat people, don't buy their soft marketing of "lets be brave together", it's more like give us your money and we'll do the bare minimum.

Made hard time even harder – From the start it was very disorganised. I was often given verbal instructions over the phone in the last minute and instructions were inconsistent. One says something and the other one says something different etc.. I was also given the wrong medication instruction. When I questioned, a nurse crossed out some instructions in front of me and gave… Read more

me the same paper. I had only one follicle and the day I had to decide whether to proceed or not no one called me till 5pm even though I called and left multiple messages. Then message kept coming from unknown mobile numbers to tell me to transfer anaesthetic fee to a certain bank account which looked like a scam. I was also (again) given the wrong instruction and waited at a different room for about one hour before egg collection and no one helped me while I was waiting/asking. I found them highly unprofessional and reception ladies are disgrace. They manage to make difficult times a lot more difficult.

AVOID – Money hungry and incompetent. I wasted two years on their waiting list for donor sperm. Finally got to the front of line and no one knew what the hell they were doing. Different instructions from different departments, no communication between departments and hidden costs. The last straw for me was when I enquired about the use of donor sperm… Read more

form overseas. I had to purchase a minimum of 5 vials. No one could tell me that happened to the other 5 vials if I got pregnant off the first one, except that I wouldn't get a refund. So I went looking elsewhere. I began my journey with New Life IVF, and within 3 weeks I had a consult, chosen my donor sperm, got my treatment plan, and had all my tests lined up. I've heard NOTHING from Monash IVF since April last year. Absolutely no follow up. Am I still on their books?? Who knows!!!!! The only good thing to come out of it is the women I met in our counselling group and I all still connect with one another. And two of them have left Monash IVF and joined New Life with me because they have had the same experience. I can't believe how much precious time I wasted with them. I am so angry and sad.

Sad but true, all these 1 star reviews are accurate – From the start dealing with Monash IVF Clayton has been disappointing, to say the least. Important paperwork is given to you in dribs and drabs, every time you complete a form, submit it, submit it again tpu think you are on your way. But low and behold there's another form that theu didn't tell you about and must be competed, it feels like a… Read more

never ending stalling tactic. Then there are the errors from the nurses, they overdosed our donor, double dose, gave her OHSS, and then had the gall to charge us for the extra medication. They never notified us, we found out from our donor. The nurses never answer your calls , never call when when they say they will and only tell you half the info you need to know. It got so bad we tried exporting our eggs to another clinic, same story with the paperwork. 4 months later and they still have not sent the paperwork off to VARTA and now we, and our donor, have to complete the paperwork all over again. DO NOT USE THIS COMPANY. Save your $$ and mental health, go anywhere else.

Unprofessional, disorganized and uneducated – I wish I had of read these reviews before starting my journey. Admin staff many times failed to communicate important information. Nurses failed to tell me my location would be closed and I would need to go to another location for a blood test. I called when I arrived to locked doors and was told that I’d just have to miss out this time round. The… Read more

dr left me waiting twice for appointments, I left and ended up having a 9 minutes phone call to which I was billed $180 for. My last transfer summed up my entire experience when the dr pointed to the screen and said there’s your embryo, it’s in the perfect spot. Then the nurse from the other room yells out that no the embryo is not in my uterus but it is still located the device used to insert my egg. DO NOT use this company. You feel like a number and a cash cow. I could write so many more poor experiences, these are just a few.

Terrible – Such a waste of money. Charge are very large excess compared to Medicare rebate. Useless service. not recommended for any service. All attempts we got ended with failures. Utterly useless.

Go elsewhere if you are looking for care – Monash IVF is like a factory. They don't care about providing patient care. I am left traumatized and emotionally frayed from my experience dealing with this clinic. Basic mistakes such as not providing appropriate painkillers, confusing and inconsistent instructions from different staff members, repeatedly calling my support person my husband… Read more

even though my form clearly stated I was not married, it is a long list. After the day surgery procedure I walked out with soreness on both sides of my face as though I was held too tightly during the procedure. They kept telling me to take panadol without considering that this was a traumatic experience and how they could explain the surgery, what might have caused it and help alleviate PTSD from the surgical experience. I was happy with the specialist but for the $ this clinic charged, I definitely would not go with this clinic in future ever again. They even communicated the outcome of the day surgery incorrectly, later calling it "human error". Their care is certainly not trauma informed. I am surprised how this standard of care can exist and survive in this day and age.

If you are from a South Asian background, you may not be treated with the same respect as others, watch out! My experience was at the Sydney CBD clinic, unsure how other branches are.

Worst experience of our lives – I wish I had done my research before starting with Monash IVF. All they care about is how much money you owe them, & they have caused me so many emotional breakdowns within the few year's I was with them. I firmly believe in karma , you willing be hearing about their spiralling downfall in the future, they are evil. I can't understand how this… Read more

clinic is still operating, if only I could turn back time I would not drag myself into this horrific , mentally damaging journey . Staff are absolutely unsympathetic & extremely unorganised, when you raise a concern or issues they palm it off to another staff member. Would never recommend this company EVER!! Unless you want to have a nervous breakdown & lose your money , hopes & dreams. Glad it's over, no results but over.

Is there a negative score? Avoid their donor team if you can! – I have been dealing with the donor team to transfer my embryos from another Vic Clinic to Monash. The only reason I am persevering is because the treatment plan that I need is only done by on of there FS in Monash (his team and his staff are amazing- this is not a review that reflects him or his team) I have been dealing with the donor team since… Read more

early Jan and their lack of urgency and attention to detail is seriously lacking. I have missed one cycle already due to their inability to follow a process or checklist to ensure the information required is present to allow us to cycle. Then again for this month a few days before we are meant to cycle another item was identified as missing. So looks like another opportunity to cycle will be missed. If Covid doesn't stop you from starting your family, then their donor team certainly will! Incompetent is an exaggeration of their capability.

Doctor advised me to continue smoking and drinking – Dr Costello took me for egg freeze consultation, more interested in getting me to commit to paying for freeze. My Paperwork all over floor, barely even read it. Just read off bits of paper can find on internet. Asked if I can carry on smoking and drinking, told yeah don’t see a problem, won’t affect egg quality. Paid $300 to basically just get wasted.

Current lawsuit against Monash IVF – Conflicting & dangerous advice from rude incompetent lazy nurses. Dishonest, arrogant, uninformative doctors. Willful unlawful destruction of healthy embryos. Current class action lawsuit filed against this awful institution. Google search this for more info.

Think carefully before you engage with Monash IVF – The entire experience was not confortabl and adding more anxiety and frustration throughout entire program while you are the one being vulnerable. Once you step in and start the program, don’t expect to receive any proactive detail care. It is just a “factory” of producing another life. Your call always goes to voice message telling you they will… Read more

call you back after 4pm. They called them nurse, but simply they are just a messenger, an expensive messenger between the lab and you, tell you so sign here, there, and tell you the result after whatever treatment or test. Entire process, you only get to see them once maybe twice, and maybe twice talk to them on the phone. The only they do aggressively is chasing payment from you. They are the one who will continue to call, email you for payment. All paperwork are standard forms and procedure you just keep signing them and paying everything in the hope of having your baby. Even your specialist isn’t giving you detailed info about treatment and they will make you realised have more than 5 times cycles is normal in their world but don’t care that is your hard-earned money! Think before you decided to do this, there are elsewhere better worth you to spend your money such as helping those vulnerable child in the society!

Monash IVF - poor customer experience at a vulnerable time – I am a client of Monash IVF and the customer experience of treatment with them is unsatisfactory. I have experienced: unclear written instructions, no transparency, and ineffective, complicated processes. At a time when ease, clarity and simplicity are needed, Monash IVF is anything but these. There is no effective complaints or resolution… Read more

mechanism and this an abuse of their power. The patient journey is unconsidered and not in their favour. Patient centricity is not at their core.