2MUAMA Enence Instant Translator

MUAMA Enence Instant Translator

 Verified
1.9

77 reviews · Statistics

PositivevsNegative
23% · 1859 · 77%
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See the Best Electronics in 2024 as rated by Australians on ProductReview.com.au.

Reviews

77 reviews
Malcolm W.
Malcolm W.4 posts
  Verified
Malcolm W.
Malcolm W.  
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karin
karinTASHobart, TAS2 posts
  Verified

The portable translator is incredibly functional and nice!

Excellent first-time experience with this translator. When I wanted to speak with someone in French for a specific transaction, Enence was a huge help. Show details ·  1
Nuria L
Nuria LSACentral, SA3 posts
  Verified

Excellent experience placing enence order

I appreciate all of the information regarding my shipping. The packaging was kept tidy and sturdy, the shipment arrived on schedule, and it was put in a secured mailbox. Without instructions, the device can be easily set up. User-friendly and accurate translation I can't recall any problems with my order. Show details ·  1
lugoharold
lugoharoldWAWheatbelt, WA4 posts
  Verified

Professional Service by Enence

My package from Enence arrived in perfect condition and with no problems. It was left in a secure location that I could easily access even if I wasn't home at the time. The translator is really effective and supports all the languages I required it to translate between. Best to improve on the sound quality.

Thank you to the Team. Show details ·  1

Jamie D.
Jamie D.2 posts
  Verified

Complete [Content Removed]

I would give this product / company a negative 10 if I could. I am outraged to see that this is an on going [Content Removed] for others as well. Like everyone else's reviews I ordered one device and was charged and received 4 despite me requesting to cancel my order immediately. When they refused to respond to my requests to return my order I opened a dispute with PayPal. PayPal sided with them and that is when they responded to my request for a return refusing to give instructions for the return claiming they prefer to settle though paypal. I cant even find an address for them to file a complaint with the better business bureau. Hopefully I still have the packaging with their return address to file a complaint with BBB. Show details
Enence
Enence   DM   
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tsanchez
tsanchez
  Verified

Horrible waste of money

As others have stated this is not a stand alone device and requires your cell phone with app open in order to use. There is no Enlish native language and the are several apps for your phone that will do this without a separate device. Waste of money. It was shipped from Tennessee for about $5. to return it you have to ship it to Lithuania, at a cost of $27 for me then the postal clerk said they would have to pay a landing fee of $36 and others have said there is a $15 restock fee. That takes most of the $89 we paid so we decided not to return it. Expensive lesson. Show details
Enence
Enence   DM   
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Dasher Dave
Dasher Dave5 posts
  Verified
Enence
Enence   DM   
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Panda
PandaWooloowin12 posts
  Verified

Overcharge [Content Removed]

I ordered 1 and was charged for 4, despite being very aware I had only ordered 1. I then got no response to emails or contact to modify despite their claim they will modify. I usually check this site before making purchases but given the reasonably small price I didn’t unfortunately. It’s a [Content Removed] in my view and I’m claiming via PayPal for a refund. Show details
Enence
Enence   DM   
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Barbara D.
Barbara D.
  Verified

Ripoff

TERRIBLE!!
Less than 1 star. [Content Removed] CITY. Still fighting with the company. Only ordered
1 translator, billed for 4. Called the next day to correct the order. Would not correct their error.
They still won’t admit there error or send me a return label. They want me to pay to send them back to…. LITHUANIA. BUYERS BEWARE!!! Over $100.00
Read reviews on Trust Pilot before you buy this. Show details
Enence
Enence   DM   
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Ev E.
Ev E.
  Verified

This is a con

I bought 1 translator online, they charged me for 4 and 24h after, they told me it was sent so I couldn't cancel the order.... crap. I will have to pay fees for the return.... Don't buy that con. Show details
Enence
Enence   DM   
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Peter Heibloem
Peter Heibloem
 

Dishonest

I ordered one unit online. They charged my card for 4. No easy to return it . Stuck with 4 and reading other reviewers , see
s like a 'lemon'. Show details
Enence
Enence   DM   
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Janelle F.
Janelle F.
  Verified

The product does not work and customer support ignore all emails

The sound function on this product did not work so I am unable to hear the translation. Which makes the product useless. I tried to get help from Enence online support but I was ignored. Then I tried to ask how to return the product and once again I was ignored. I have emailed seven times over the last month and still no reply. Now I have no way of returning the product or getting help. I would strongly advise not buy from this company. Show details
Enence
Enence   DM   
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Disappointed Customer
Disappointed Customer
  Verified
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Enence
Enence   DM   
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Elizabeth
Elizabeth
  Verified

Terrible return policy

We wanted to return the package without opening it. I was asked to send it to Lithuania.
$16.99 shipping cost plus $35.00 receiving cost.
Forcing me to keep something that I have no use for. I am very disappointed. Show details
Enence
Enence   DM   
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Theresa M
Theresa M2 posts
 

Buyer BEWARE!

Device is faulty and you can barely hear the voice of translator. Deceitful return policy as they will NOT accept if opened. How would you know it is faulty otherwise?! Made me return unopened ones I had purchased for gifts to Latvia at my expense and charged restocking fees. BEWARE Show details
Enence
Enence   DM   
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Questions & Answers

david d.
david d.

Hello, I purchased a translator without the box that has the QR code. How can I connect the translator ?

Malcolm W.
Malcolm W.  

Hello David, the QR code is just for the benefit of the phone, it leads you to the enence site to download the app required for the use of the translator, https://enence.com/app

Tony Y
Tony Y

i have set up my translator correctly. When I speak there is no translated response to the device. The translation can be seen on the app screen.

ty r.
ty r.

I received my device and let it charge all night. The device will not power on unless it is plugged in. It is acting like it is not holding a charge or there is no battery in the device. Is this an issue that is common?

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