Enence Instant Translator

I purchased two Enence Instant Translators and tested one unit, which revealed multiple significant performance deficiencies. The device requires Wi‑Fi, internet, or mobile data to operate and does not function unless the mobile app is actively open. It also fails to translate complete sentences, frequently capturing only the initial words before… Read more

producing an incomplete output. Several translations in just one language were also inaccurate.

Consumers should be aware of undisclosed additional charges. The “sleeves” (which are merely packaging) were charged after confirmation of payment was processed, without my knowledge or consent to this additional charge.

Customer support provided no satisfactory resolution. When I requested a refund due to the product not performing as advertised, I was informed that I would be responsible for return shipping costs. I was also advised that many customers had been offered a 20% discount to keep the device, which strongly suggests recurring issues with product performance. It was recommended that I accept the 20% discount offer and gift it to family or friends. I declined the offer, as it would be inappropriate to gift a faulty item.

In summary, the product does not perform as advertised, and paying the return shipping cost was unsatisfactory.

I purchased the translator and also a "sleeve" for protection. When the device arrived, I did not receive the "sleeve" I queried this with the seller and was advised "The Enence sleeve is designed as a rectangular box, which serves both aesthetic and practical purposes. This unique shape allows for easy handling and storage, ensuring that your… Read more

product is well-protected while also being visually appealing. One of the standout features of the Enence sleeve is the printed ribbon or graphic that adorns it. This design element not only enhances the overall look of the packaging but also serves to communicate key branding messages and product information effectively. The vibrant graphics are carefully crafted to capture attention and convey the essence of the product inside, making it an integral part of the overall customer experience." This is a marketing gimmick; it is a packing box like you get with any electronic item you buy. It cannot in any way be described as a sleeve. the sleeve is just a packing box which I have no intention taking on holiday with me. Do really think that a customer is going to take the box and get the translator out every time they want to use it. Why do you call it a sleeve, it is a packing box and your advertising is misleading. I thought I was getting a sleeve to protect the unit, a cover for the unit like a case you purchase for a phone. Your box is basically further advertising for your product, all the rubbish about the printed ribbon etc is just advertising material. I also subsequently (prior to the unit arriving) purchased the travel buddy system. This seems to come preinstalled on the translator and is part of the product I purchased, how can you charge a further fee for it. It is not a separate downloadable product with an activation key. I requested a refund for the two items and received an email stating "Regarding the "sleeve," I apologize if our marketing materials led to any confusion. We refer to it as a sleeve because it is intended to provide some protection for the translator during transport, but I understand that it might not meet your expectations in terms of functionality. As for the travel buddy system, I appreciate your perspective. However, our policy does not allow for refunds on upsell products like this one, as it can affect the original pricing structure. I understand this may be disappointing, and I truly empathize with your situation." So basically, it is misleading, there is no need to purchase the travel buddy, it comes as part of the app that works the translator and the sleeve is a packing box that they would have to provide to protect the translator when they ship it. I will be advising consumer protection but thought others should know about the misleading advertising they employ.

New software in the App Store will not detect my Translator – I purchased a Muama Enence Instant Translator some time ago and had no need to use it for about 12 months. Tried to use it recently and found there was a new software update for the iOS app. The new app will not detect my translator and attempts to receive any outcome from Enence have come to nought. It is now a useless device unless the new software for iOS devices can detect my device.

SCAM!!!!! – ********SCAM ********* I have ordered 1 device on Dec 15th. I received a confirmation email right away, with an order number etc. I should have taken a screen shot of that email, as it appears it was "unsent" right after. I looked for that email everywhere, can't find it anymore. I never empty my deleted emails folder, so it should be there if I… Read more

had deleted the email by error. I don't have any order # anymore, or confirmation of that order, or tracking #. I have NOTHING!! But of course I was charged. I will call my Visa tomorrow as it's becoming clear I'll never get that order. And it seems I'm not the only one.

UPDATE Dec 23: Enence has contacted me by phone with order # and tracking #. I still don't have a written proof, as I have yet to receive an email from them. Joan said I should get the email within 48h (why not now????) and that my order was ALREADY IN TRANSIT. I double-checked the numbers they gave me on their website. At the bottom of the page, it gives me an estimated delivery period and it says it will ship soon. However, at the top of the page, there's NOTHING filled for the order status. I wish I could share screen shots to show that even "order confirmed" is greyed out. And if I never get their email, forget about having an invoice and the extended warranty proof. So I called them back to cancel my order, as they lied about the order status (not shipped yet) and the whole thing feels very sketchy. Guess what????? As soon as you select the option to cancel your order, you hear some music for 2-3 min and then THE LINE GETS CUT EVERY SINGLE TIME!!!!! DO NOT WASTE YOUR MONEY!!!!!!

MY REVIEW IS A NEGATIVE ONE – Once you try to use the device you CAN NOT RETURN IT After 3 phone calls with customer service, because the instructions that come with the device are not only inaccurate, but are not complete. Customer Service referred me to online videos to set up the device. After much effort got it to recognize the app on my phone. Bought the phone so that… Read more

I could be sure that if I or family had any medical issue while out of the US that I would be able to speak with medical personnel and feel comfortable that they and I would be able to understand correctly our issues. I find that complete sentences do not get translated. I would be better off with my phone google app translator. Some words do not get translated at all. I thought from reading positive reviews that the ENENCE TRANSLAIRCWOULD FACILITATE A BACK AND FORTH FLUID CONVERSATION. I AM SHOCKED YO FIND THAT BY MERELY OPENING THE PACKAGE ONE CAN’T RETURN THIS ITEM. I CERTAINLY DO NOT RECOMMEND THIS PRODUCT UNDER ANY CIRCUMSTANCE. I had thought I would buy one for each of my 7 grandchildren who will be studying abroad.

This translate0r does it ALL for me. I am a AMATEUR RADIO OP & from SNOWDON MOUNTAIN I transmit worldwide. Not every foreign station can speak English, this translator has opened the WHOLE WORLD for me with my radio contacts, I am delighted with it !! Show details ·  1