Enence Instant Translator

The translator would not connect to my Samsung Galaxy phone. I went to my local Vodafone dealer for assistance and they also could not connect the unit. From. my point of view, it has been a complete waste of money. Show details

Simple to use! Tested it on a few of my friends that are different nationalities and it worked perfectly . My wife is heading to Japan next month and I have told her to use it if needed. Good to have if you are a frequent overseas traveler ! Show details ·  1

This product is fairly easy to use once you understand and follow the directions. The ease and the fast translations are very important in my business and this product has helped save me time and money. Show details ·  1

I work in a high school with students representing 50 countries and speaker over 65 languages. Even students who are bilingual have issues and I’ve found specking with them in their first language to be helpful to both them and I. Show details ·  1

When package arrived, I opened it to try it out. I discovered there were volume issues and inquired regarding returning the Translator. Imagine my surprise when I was told there is zero opportunity to return the product if it has been opened. There is no logic to that policy and no effort to explain how a person can know if the Translator suits… Read more

if one does not open the package. It appears I have donated the cost of the Translator to a company that has no integrity or concerns for customer satisfaction.

My advise: DO NOT PURCHASE THIS PRODUCT.

works ok but advertising is a scam as only 20 languages can be downloaded. It has a horrible screech sound before and after you press the button. No refunds is unethical. speech is to fast Show details

If I could give them 0 stars I would – If I could give them 0 stars I would. I inadvertently purchased 4 devices instead of 1. Within minutes I recognized my mistake and contacted their customer service department. They said the order had already been processed and could not be rectified. Upon receiving the order in the mail, I followed all of their steps to return the order to… Read more

GERMANY. This happened on November 2nd. It was processed by customs on November 12. On December 28 I reached out to the support system and received a generic reply from them apologizing for the delay. Today, on January 23, the shipment came back to me with no explanation. I would not recommend their product or services.

End of February this year, I was ordering food at a small restaurant in Japan and couldn’t read the menu. Enence helped me ask questions and understand what I was getting. Worked as expected, thanks, Enence. Show reply

Tried this when I traveled in a remote village, I struggled to communicate with the locals until I used this translator to ask for directions. It wasn’t flawless, but it was enough to get my point across and understand basic responses. Show details ·  1

I tried this on a trip abroad, and while it’s not always perfect, it was really helpful in most conversations. Some phrases needed rewording, but overall, it made communication much easier. Show details ·  1

I am pleased with this company’s customer service. I got my order a little over a week as committed. In regard to its performance, it’s working well and I have been bringing it with me every time I need to travel. It’s a small yet very helpful device. Setting it up was also a breeze. I even gave a few of this as present last Christmas. Keep it up, Enence! Show details ·  1

They have now refunded my money – Edit: Yes, finally after my bad reviews they decided to refund my money. I bought Enence translator from Enence website. This device is simply a Bluetooth speaker that connect to a very bad translator app, is extremely slow so doesn’t work for real time translation. I then contacted them to return the product and they asked me to pay… Read more

international tracking feed which I did. They received it I got proof of signature and they never refunded my money. You can’t speak with a person you only get automated emails. This is a complete scam of a company and of a product.

Beware: The Return Costs More Than The Product! – I bought 2 as Christmas presents. 1st, I paid too much from the Enence web site. You can buy (and return) easier on Amazon. DON'T GO DIRECT. 2nd, one gift needed to be returned. The return address is in GERMANY. The shipping costs more to return than the actual product. 3rd, the one we kept works - the speaker is a little garbled but OK - but… Read more

there are only a few downloadable languages. We bought the translator for (Mexican) Spanish. This language is not downloadable so we need wifi to use it on our trip to Mexico. Stick with Google Translate!

A well honed and repetitive scam operation – This is definitely a scam by a company that has sold other products in a similar way. See the Product Review for the Derila Pillow. Same tactics.no way of cancelling your order immediately a credit card payment is made, no way of returning the product. Delivering and charging for multiple items when only one was ordered.Their return location is… Read more

supposedly in Vilnius Lithuania but that is just a PO Box. Same email responses re supposed support and apologies. And Amazon and EBay are still selling theses items even though they have been warned it’s a scam. PayPal have also been warned. Is there no way this outfit can be taken down before they instigate the next scam?

Translator Issues: Garbage – First of all, I ordered one Enence translator but they sent four and charged my credit card. I am currently disputing the charges. I then thought i should try using the translator.To my dismay it made this ear numbing noise each time i pressed the center button.,which made using the unit extremely annoying. I have been in communication with the… Read more

company for five weeks however the 30 day money back guarantee has expired and i have yet to receive the return form. well they give you a

Translates to wasting your hard earned money – Purchased a twin pack of this garbage. 1 doesn't work at all the second works but you need no background noise and it jammed in you ear to hear. Volume button does nothing but screatch every time you press it total waste of 200 aud dollars beware!

Refused to refund $$ after product failure – Warning: Do not buy this translator. It does not pick up your voice and makes a loud squawking noise each time you press the button for translation. I have called them many times and they won't refund the item because I opened the package. Translation: They do not guarantee the product.

Constructive input – The instructions for setting up the device are not as informative as they should be. Would suggest a linkl be provided to an informative set up / use video by Enence to explain that you must hold the power button down for 2 to 3 seconds to both turn on the device and subsequently turn it back of the same way by holding the power button down for 2… Read more ·  1

to 3 seconds. During Blue tooth pairing, I had to turn the device off and back on again for the device to pair wit my iphone. When ordering this device, I incorrectly assumed that the device was a stand alone device that didn't need to be paired to a phone and serve simply as a an audio repeater device. After starting to use the device ad getting use to it, I find it helpful. Question for Enence, Does the device learn your personal speaking voice or does it rely on your iphone to learn voice recognition for the user ?

It’s a [Content Removed], it’s not a translator it’s a Bluetooth microphone – It’s a very overpriced Bluetooth microphone and speaker, it does nothing that the google translate app doesn’t do and you can’t use it without your phone or the app connected. Don’t buy it, save your money and just use google translate. Show details

DON'T BUY – A terrible purchase, goods arrived and were well packaged, downloaded the app, paired easily with my phone, then the problems started. App just sat there spinning no matter what i did saying it was pairing with the device, no amount of effort changed this. Sound quality was very poor the claim of high quality sound is so far from the truth.....… Read more

customer service was virtually of no use, make out the tech's are working on the issue, numerous emails back and forth with no real resolution, then the emails stop, was a big waste of money, and i feel it's nothing more than a scam. I found an awesome translator in the playstore which is way better, and free, don't waste your money on a poor quality device and it's associated non functioning app. DO NOT BUY THIS PRODUCT !! UPDATE - I was contacted by the software developers, new app has been releases addressing the issues, I was invited to download and try to break it, I was pleasantly surprised, paired easily and worked extremely well, 100% improvement, thanks guys for finally listening!

Complete [Content Removed] – I would give this product / company a negative 10 if I could. I am outraged to see that this is an on going [Content Removed] for others as well. Like everyone else's reviews I ordered one device and was charged and received 4 despite me requesting to cancel my order immediately. When they refused to respond to my requests to return my order I… Read more

opened a dispute with PayPal. PayPal sided with them and that is when they responded to my request for a return refusing to give instructions for the return claiming they prefer to settle though paypal. I cant even find an address for them to file a complaint with the better business bureau. Hopefully I still have the packaging with their return address to file a complaint with BBB.

Horrible waste of money – As others have stated this is not a stand alone device and requires your cell phone with app open in order to use. There is no Enlish native language and the are several apps for your phone that will do this without a separate device. Waste of money. It was shipped from Tennessee for about $5. to return it you have to ship it to Lithuania, at a… Read more

cost of $27 for me then the postal clerk said they would have to pay a landing fee of $36 and others have said there is a $15 restock fee. That takes most of the $89 we paid so we decided not to return it. Expensive lesson.

[Content Removed]! NOTHING BUT A CON AND RIP-OFF! WISH I SAW THEIR REVIEWS BEFORE GOING TO THEIR WEBSITE – I went to the Muama Enence website with an interest in their translator. Despite not confirming, I was charged for 4 while only INQUIRING in to the purchase of 1. Their website appears to make sales to potential customers without the customer knowledge or approval. Furthermore, making changes and billing customers for something they never wanted.… Read more

[Content Removed] in anyone's language!

As per the other peoples reviews, there is significant issues with Muama who clearly demonstrate they treat their customers with the same level of contempt. I could accept maybe one time where a person has ordered one translator where four are charged as an honest mistake. However, there are obvious patterns of behavior's from Enence to support this is not the case and would strongly advise everyone to steer clear! The generic reply to other complaints appears the same, "we're sorry for the inconvenience!" Absolute garbage, if you're truly sorry you would stop continuing to rip people off!

I was very careful with my inquiry and did not confirm or authorize any order, yet alone the purchase of 4. When I was told "thanks for your purchase", I promptly contacted Muama to cancel the order that I did not place. Per the other reviews, no answer despite three separate emails to Muama. Despite contacting Muama promptly, even before the items left their warehouse, they still sent the translators and demanding me to pay for the return postage as per their terms and conditions. I do not care about their terms and conditions as I did not agree to them in the first place. I would suggest Muama considers their legal obligation and start being a business based on integrity and valuing their customers.

Instead of replying to my complaint and cancelling my order (that I did not order), I received an email about how happy the Enence team is and they cannot wait for me to receive my product and it was on the way. Due to their exceptionally poor (A.K.A. non-existent) customer service, I have had to cancel my debit card used to pay for the item, that I did not order, as well as potentially incurring the costs to send their products back to them. This also resulted in my account having insufficient funds to pay for essential bills. Thanks for nothing and I'll let your imagination run free as to what you can do with your product!

I was willing to try your product, now not so. I WANT MY MONEY BACK AND FOR YOU TO TAKE THIS GARBAGE BACK AND AT YOUR EXPENSE, NOT MINE!!!!!!!

Overcharge [Content Removed] – I ordered 1 and was charged for 4, despite being very aware I had only ordered 1. I then got no response to emails or contact to modify despite their claim they will modify. I usually check this site before making purchases but given the reasonably small price I didn’t unfortunately. It’s a [Content Removed] in my view and I’m claiming via PayPal for a refund. Show details