1,824 reviews
AI reviews summary
Pros
Verdict
The service is highly effective at removing the burden of financial administration and helping users reach major milestones like debt freedom and home ownership. Staff are noted for their compassionate and professional approach to sensitive financial situations. While some users find the management fees notable, the majority view the resulting financial stability and peace of mind as a worthwhile trade-off.
Reviews with attachments
We have been With my budget for about seven or eight years Thanks to my budget , we have our own home now and 2 brand new cars Show reply
Everything was fantastic and professional Thank you so much appreciated Show reply
Allan Obbes here . Been with MyBudget for over a year now. Since my application for Bancruptcy ; they have helped me with my finances; saving money, preparing with upcoming bills & & their Call Support is amazing & so so helpful. Show reply
Been with them for 10 years, not changing any time soon. Spoke with the amazing Mitchell today, handled my issues with consummate ease. :) Show 3 replies
Outstanding Support – Tanya has honestly changed all aspects of my life for the better. I struggled with overwhelming debt after my separation and the whole team at My Budget were so supportive and non judgmental. Every call is handled with care, attention and professionalism. I cannot thank My Budget enough for getting my finances and life back on track. Would highly recommend it to everyone. Knowledge is definitely power. Thank you Tanya and My Budget. Show reply
Latest follow-ups
Do not use they pay your bills and everything else rather before your living expenses even if you have it as number one every time you want to try… Read more
and get your own money they always charge you have to pay a fee to get your own money . Do not use all they want is your money. That's it. Nothing more. They're not very good help at all
Follow-up · It was a fight to get my money. They wanted to pay themselves and all bills first before giving my living expenses. I tried to change this but my budget said you have to pay them and your bills first if I did want to change I'd have to pay a fee to get my own money. Very rarely they did help and their excuses is that. They are trying to get you… Read more
Follow-up · The fees were for them it happened 4 years ago I put living expenses first but thay decided to pay bills and them self before giving me living expenses this happened atleast 4 times so ill Never go back to them ever
amazing company we have all our finances covered and can live debt free and start to look at travelling more now I am not a unhappy customer like it describes I am very happy with their services Show reply
Follow-up · Havent had any travel plans as yet but purchased a new car we have never owned a brand new car before hoping to travel.soon
I was facing eviction. My phone was disconnected. After work myBudget saw me after hours and provided me a level of peace of mind where I could actually sleep for the first time in a decade. Please find a picture of what I have saved by bPay of twenty dollars a month. Show reply
Follow-up · The advice given was honest and reliable about what could be achieved over the next twelve months in regards to ALL debts and savings. The priority was debts of course but with independant financial advice they were able to assist with how much could be directed to an emergency fund and investments. The first consultation was very quick and made realization of what was achievable.
In-depth reviews
I cannot express my gratitude for MyBudget enough. Ive been using them for years now. I am terrible with admin and that's the main issue for my finances. Having bills organised and timed makes a huge difference. MyBudget isn't just a service for those struggling with funds, but more generally, anybody struggling with admin. I don't have a typical… Read more · 1
pay cycle and their understanding and flexibility to work with me is invaluable. Further, though, considering how stressful talking about money is, I have never had a single interaction that hasn't left me smiling. I cannot rave enough about not only the service itself, but the people working within the organisation. I've called crying before and hung up smiling and feeling more capable.
It feels strange to leave a review because whenever I read them I wonder if there's an incentive for the reviewer. But I asked them to send me a link to review because I just want to make sure that anybody who is thinking of using MyBudget knows that they absolutely should.
I cannot thank the team at MyBudget enough for the support, guidance, and genuine care they provided throughout one of the most difficult periods of my life. When I first contacted MyBudget, I was overwhelmed by financial pressure and facing the incredibly difficult decision of bankruptcy. The stress had taken a serious toll on both my mental and… Read more · 1
physical health, and I felt like I was carrying the weight of the world on my shoulders.
From that very first phone call, I was met with kindness, compassion, and understanding. There was absolutely no judgment or shame—only reassurance, support, and practical guidance. That meant more to me than words can express. At a time when I felt vulnerable and defeated, the team helped me regain a sense of hope and control.
The bankruptcy process was not an easy path to walk, but MyBudget stood beside me every step of the way. They took the time to explain everything, answer my questions, and provide encouragement whenever I needed it. Knowing I wasn't facing it alone made an enormous difference.
Today, for the first time in years, I can breathe again. I can finally see light at the end of the tunnel. MyBudget has helped me create a realistic budget where my expenses are covered, and incredibly, I am now in a position where I can start building savings. I honestly never thought that would be possible.
After living with financial distress for so long, it feels as though a huge weight has been lifted from my shoulders. The relief is emotional, and the positive impact on my wellbeing has been life-changing.
To everyone at MyBudget: thank you for your professionalism, compassion, and unwavering support. You helped me through one of the darkest chapters of my life and gave me hope for a brighter future. I will be forever grateful.
Highly recommended.
Nicole has honestly been an absolute game changer for our family. We came into this feeling overwhelmed and, if I’m being real, a bit defeated financially—but from the very beginning, she made us feel supported, understood, and completely without judgment. She’s incredibly knowledgeable and explains everything in a way that actually makes sense,… Read more · 1
which has helped us feel more in control and less stressed about our situation. What really stands out though is how much she genuinely cares. She takes the time to understand our circumstances as a family, not just numbers on a page, and works with us in a way that feels realistic and achievable.
Nicole is always there when we need her—patient, encouraging, and consistently going above and beyond. She celebrates the small wins with us and keeps us motivated when things feel tough. It’s rare to come across someone who combines professionalism with such a down-to-earth, supportive approach.
We honestly couldn’t ask for anyone better. She’s an absolute superstar and we’re so grateful to have her in our corner.
Positive reviews
From having defaults on my credit file and being overwhelmed before MyBudget . I have Been able to clear my defaults , afford to buy outright appliances and afford holidays Show reply
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I called today in a complete stress as an unexpected transaction was deducted from my account. The person I spoke with kept me calm and reassured I would be ok. We moved some things around and in the end we ended up with a better health rating than when I first called through. I can’t recommend my budget more. Show reply
It’s honestly been life changing have my budget. It’s so clear to see everything in your budget with the app, things that you are not planning for my budget already have done the leg work and it’s budgeted for. And the staff cannot do enough for you, every single one of them are so helpful Show reply
Negative reviews
Unfair To Pensioners – MyBudget discriminates against pensioners once again they won’t assist or approve my small Fixed Refinancing Home Loan or Personal Loan!!! Even Tammy Barton doesn’t have the decency to reply back to pensioners who are declined a loan!! Her company… Read more
expects pensioners to have a second income before they’ll even consider the application!!! Also their other page won’t let you update the comment you have already written!! I should know I’m a pensioner & they’ve declined my application because they believe I won’t be able to pay back my loan repayments!! How they’ve won so many awards is beyond me!!! How can it be in mediation no one has contacted me in 3 years.
Follow-up · Disability Support Pension isn’t considered enough. No other options offered. They said it’s up to their brokers who denied loan!! No mediation was ever offered!! MyBudget just discriminates against pensioners Tammy Barton is full of crap she should be fined for false advertising on tv!!
Thank you for reaching out, Monica. We're sorry to hear… Read more (+1 reply)
They record calls and get official documents from banks and wills lawyers with you wanting them not to They don’t value privacy as your word is not good enough. This is a scammers delight site as scammers could easily hack into their business. I was shocked what the manager was telling me. It’s not a budget site as they will take your money and run to enjoy it. Stay away from them.
Hi JSTE, Thank you again for sharing your feedback. As… Read more (+1 reply)
Terrible dont use them! Helped us out a pickle but since then every week we have issues, pushing payments back without reason, we call they fix it then the next week happens again. Will be cancelling as $65 a week for nothing has not been fun! Nothing but STRESS!!!!
Hi Brooke, Thank you for sharing your experience. We’re… Read more (+2 replies)
Recent reviews
Spoke to Angel just now who was so helpful and lovely! Very professional and knowledgeable, offered suggestions and was more than happy to move payments in my budget for the best outcome for me. A really lovely, genuine person and a real asset to My Budget. I hope to speak to her again soon. Show reply
Miss Kyle is amazing so helpful so personable so funny and an absolute darling person to speak to I am a very anxious person and she actually calms me. Nothing is a problem for miss kyle she can fix anything give her a pay rise Show reply
Today I had some istressful ssues with my budget. Luck has it that Marcus took my call. He reassured me that we could sort it out and made me feel much less stressed. His demeanor was warm and kind while still maintaining a professional attitude. Everything was sorted with ease so thank Marcus for making my day! Show reply
I absolutely love the service that has been provided making my budget so easy in my life for I always know that my money is being looked after and appropriate spending is in control. Show reply
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This service has and will continue to help me in ways I can’t even explain and I am so grateful for all of the help and great customer service. I always feel at ease and even more motivated when I get off the phone to MyBudget. Show reply
The service is fantastic they really care about your goals and to save money for holidays don’t know what I do without my budget it’s very helpful i been with them for a long time Show reply
Wishing we had joined My Budget 10 years ago! The Staff are always non-judgemental, super friendly and super knowledgeable. They take their time and are very honest and transparent. Thanks to My Budget my husband and I will have paid off all our current debt AND have enough money for our first home deposit within the next 3-4 years! Something we… Read more · 1
would never have been able to achieve on our own. Our dream of being debt free and becoming home owners is now a reality. We plan to stay with them even after our debts are paid off, to pay off our house even faster. Would give them 10 stars but alas 5 is the highest!
Anna was absolutely sensational in providing all info needed to sort out funds for an unexpected bill .. Such excellent customer service ..pleasure to have spoken to her for nearly an hr to sort out alot of things for me ..appreciated Show reply
My Budget firstly helped me get out of a very difficult situation. As time progressed I understood how to save some & allow enough to pay my bills on time & look forward to expected bills so the juggling didn’t need to happen. Their hand holding showed me I didn’t need to feel financial anxiety & I could save for holidays confidently knowing everything was covered. I will always follow the My Budget way money management, it’s a life lesson! Show reply
I have mostly had an excellent experience with my many years of being with MyBudget, had some issues when I split from my long term partner which unfortunately put me at risk but MyBudget put policies and procedures in place so as not to put future customers at risk. Show reply
Thanks to MyBudget we are better off . Have all our bill payed and in credit and have spear money so we can get flowers for our Dauther who just had a baby rang my budget and we have the money in our account for some flowers the same day . Thanks again . Show reply
I think the lady name was Jacinta she was amazing i have surgery coming up out of the lume and she made MyBudget work and still be at a health 5. Icouldnt thank her enough. Inoperosa I got her name right . I am so appreciative of her . Show reply
Hi Ben, We sincerely apologise for the frustration… Read more (+4 replies)