Running a banking/budget service with NO SECURITY..!!!
Charge a premium for their service, meanwhile making millions on interest with everyone's money in their account...! Seems fair..!!!
Site/service gets hacked, everyone's personal details are taken, they will say there is no evidence that happened, but a service like this does not get hacked to edit a web page... how stupid does MyDud-get think people are..? No clarity or truth coming from them on the situation, consumer affairs are going to have a field day with this..!
What a bunch of MUPETS
Endless phone call attempts, about 30 emails, left face book messages........ To date.... NOTHING.
MYBUDGET HAVE LIED
MYBUDGET HAVE DECEIVED
MYBUDGET HAVE MISLED
I don't know if they have had personal details lost, they won't tell us. It would be nice to have this information so we can PROTECT OURSELF.
Mybudget saved us
For the last few years our financial situation continued to decline. We existed only, we had income but it wasn’t enough. Debts were all in arrears couldn’t answer the phone for fear of debt collectors, the stress was just building, my husband and I were constantly arguing and I just didn’t know how long we could go. I read a review for MyBudget on Facebook and thought really ? Could there be someone that could help? It took me so long to pluck the courage to call but I did and that voice at the other end reassured me there was hope. The operat...or knew what I was going through they were empathetic and knowledgeable constantly reassuring me I had taken the best first step. That was about 5 months ago. In that time my husband and I have spoken to many staff and they have all been so amazing and we even have our own consultant just for us that we can access anytime. We have a budget ! We get a bill now and it’s paid straight away. We have been able to budget special occasions and health appointments and expenses and we even have savings now! We can see our forecasted budget and feel alive again. The app is awesome it’s like our own personalised online banking, we can see what’s paid, what’s coming up and on hold. MyBudget has saved my family, our relationships and is simply part of our everyday life. Calling MyBudget is one of the best decisions we have made in a really long time. Thank you to everyone that has helped us along the way special mention to Gavin, Shelley and Suzanne !
MyBudget - corrupt, liers and thieves
MyBudget went down to weeks. It took them 4 days to make a statement about the system going down. 4 days. Then they stated that they had not been hacked. 5 days later they changed their mind and said they have been hacked. Full of deceit and no straight communication at all. Still refuse to answer the question if our personal information was stolen. Two weeks down the track and still can’t get through to them. Wait times on the phone 2-3 hours and then the line cuts out. What is happening with our money? I suspect that all of this is highly illegal.
Never received my money. My money could be anywhere, maybe someone elses pocket?
The system outage happened 10th of May and they sent out emails stating to call or use their live chat. I was put on hold for more than an hour and no service. So I jumped onto the live chat, thinking it would be faster. I sent a couple of messages and I didn’t receive a reply until 30mins later and because I was 15mins late to reply they closed the chat. So then I opened up another live chat and explained how I will be going to work very soon so I couldn’t have my phone on me and I need a funds transfer to be done as soon as possible. This was...at 10am and it’s now 7pm and I still have not received any funds that I asked to be transferred. Then at 2:30pm during my I went again on live chat, sending through messages again about where and why the money hasn’t been sent through, 20-30mins later I received a reply saying the money was processed. Due to their late reply I was back at work, didn’t have my phone on me and because I didn’t reply to them they closed my chat so I couldn’t reply or anything... I’d just have to open up a new live chat in order to speak to someone again. I went on live chat 3 times to always get replies 20-30mins late, like I waited for them to reply back and the minute I couldn’t my issue suddenly didn’t matter anymore and they just closed the chat because they thought it was done. So who knows where is the $300 I asked to be transferred at 10am??? The system outage and now no access to my own money....Is my money even safe with MyBudget? I no longer feel safe with all my information, especially during this time right now. Trusted in you to help me, but all you’ve done is cause more stress.
Thank you product review - Removed all negative comments
MyBudget removed negative comments from their social media posts but kept the positive comments... so trying to spin this to a marketing activity? Highly suspect and not very transparent. Do they think people won’t notice?
Even the replies here say they’ll provide fee relief... What $80? but how do people fix their credit ratings or explain to their kids they cant have dinner? People are asking friends and family for money to eat and they are embarrassed. They took that step and came to you for help...
Thank you for existing product review! Poor form MyBudget.
Happy My Budget Client
I have read all comments and a lot are saying they have no access to their money, Well you do! My husband and I couldn't get through to anyone either, everytime we called it would cut off straight away. But we found the patience to keep trying and after about 15 mins of just dialing again and again and again we finally got through. We were then on hold for 2 hours and all of a sudden it cut off after someone saying that all lines are busy and to try again later. We tried again straight away and after again trying for about 15 mins of dialing...we finally got through, we were then on hold for around an hour before we could speak to someone. Yes it's a struggle to get through but once your through you are then able to ask for your usual weekly pay to be paid manually. Our pay was in the next day. People just need to find the patience to dial until you get through, and the patience of being on hold. If you find this, you will be able to get some much needed money.
We are now on the second week of not knowing where our money has gone from last week! It is hard enough as it is!
What is happening with My Budget!!? Where is the 1000 dollars I out into your bank!? Things are hard enough as it is without having to worry about where my mortgage payments and bills are!? If you are going into liquidation then say so so we know where we stand!
The way mybudget have dealt with this recent outage is disappointing and horrible. I will be cancelling my membership as soon as the systems are back up and running again. I regret ever joining the service.
Appalled at how this company has handled the recent 'hacking' saga. You can not access your own money as the app is down, the phone system doesn't even ring so you can manually access your own money, there's no means of communication to get help to access your own money, it's a sad joke. Why this company hasn't compensated for the system outage, offered a 24hr phone service to help their customers access money and provide the service they're paid to do. Rediculous and very poor management of such an insident.
I regret ever joining my budget
It’s been over a week I’ve been trying to get contact with you, you know your systems will be down for quite a while and don’t advise not to have our wages go to your accounts, I have 4 kids and I think we might be going to bed hungry thanks to you yet you have all my savings and wages and won’t even reply to a damn email
Absolute joke .
Staff cant understand basic requests.
Absurd amount of mistakes, they couldn't deal with small issues outside what ty e computer said.
No ability to give suggestions.
Incorrect bills paid , incorrect information taken even though we have it to them 5 times.
Actually increased my debt after stuffing up repayments.
Not happy at all
Come on mate, it's been a week now, surely you have answers as to why your system is down, all our money is there and can't get access to any of it. You wrote an email saying to remember the important bills to ring up and you will manually pay it but the thing is, most of our important bills are the ones you guys are the ones that set up, therefore we don't know the account numbers. It's starting to get real frustrating when you can't access your own money.
100 calls in 5 days, no answer.
I noticed the app not working on Saturday, then again on Sunday. I figured there was weekend maintenance so I wasn’t concerned and no notice of outage was provided by MyBudget so left it. Come Monday the email rolled in notifying that it would take 24-48 hours for the system outage to be resolved, if any bills are due or transfers required they would need to be done manually via phone. My first few call attempts were Tuesday, multiple fails, I could not even get through to a line. 30 calls throughout different times of the day Wednesday and not...hing, same again Thursday. I have tried again today another 20 times and still have been unsuccessful. On Wednesday I wrote them an enquiry via the website and still not response even via email. I am really worried. All my bills are now late, I have no access to money for food or fuel. I just know this would NEVER happen if my money was sitting in a normal bank where I could access. I want to continue using MyBudget as they just take the time off my hands in the way the manage my bills and pay the right people but this outage is unacceptable, for it to now be going on for 8 days .. something isn’t right. The amount of money you pay $40+ a week in fees and you can’t even get through to a phone line. Im really disappointed and concerned.
Left with no money
I understand that they have been hacked but the way you have felt with it is shocking. I have received no money. Since you have all my funds I now have $4 to my name and no way to contact you as it is the weekend. You should have extra people on for phone calls on the weekend rather then your stand message that says to use the messenger section of your app which is not available at the moment. I have direct debits and bills to pay in the next few days not to mention being able to live and by food and petrol. I’m sorry but for a service that was amazing. I will be pulling out my funds from you as soon as I can. Your management of this situation is shocking.
A whole week of no access to funds!!! What a joke!!
Good service when working. I need funds and cannot get them. I am leaving as I can't even call or contact them as phone lines engaged. Go somewhere else.. they cant sort out their systems
Don’t waste your time. They do nothing for you unless it is driven by the customer. Huge fees for a system that just ticks over. Or in this case, doesn’t
Unable to access funds for 6 days.
Cannot call, cannot access money, updates every 24hrs when initially promised to update ever 4hrs. No answers if our personal information has been hacked. Cannot access budget and payments for over 6 days and now in arrears.
Don't do it
My budget have had a system outage since Sunday and I cannot get my money. I will not longer allow anyone to have my money again besides me. Try and work things out yourself people, it is not worth the stress.
Unable to access my funds or contact anyone at My Budget
They literally have all of my money and I can’t access any of it , it has been this way since at least Sunday , I’m disappointed that such a high profile company has such poor IT support
Questions & Answers
Does anyone know whether a cost is incurred for cancelling MyBudget’s services? The establishment fee has been paid off and I’m only paying the $48 per week account keeping fee now. Had to withdraw all money and have my income directed back to my own bank account so curious what repercussions exists if I don’t give a month’s notice (no point having my next month’s pay changed back to their account since it’s a month away now)
I was told that once the establishment fee was paid you could pull out at no cost. They would be stupid to charge anyone at the moment considering the mess that is going on.
We will be implementing fee relief for the outage period and will have more information about the mechanics of that in the coming days. We will continue to update this page with the latest news: https://www.mybudget.com.au/system-outage-update/.
Kind regards, Peter - MyBudget.
I usually get my grocery money on fridays, I've been trying to call my budget to get them to transfer it manually because of the outages. BUT the phone is busy ad their app and website is down. If i remember correctly they do not do payment runs on the weekends. What should I do if they can't answer my call? I don't know what I'll do over the weekend without the grocery money.
Toby, I feel your pain this was me yesterday. I tried to call 86 times with an engaged signal until It finally rang at 6 last night but I was on hold for an hour and 6min. Once I got through I told them I wanted my entire pay transferred and I would no longer stay with them. Not to have access to your own money is an awful feeling. I woke up this morning to the money being in my bank and reassurance that I could afford things.
My suggestion, just keep trying to call, you may eventually get through. Good luck
iam also trying to get through so that they can manually put money in to my back i have been trying to call for 3 days now cant get through, does anyone have an email address or something please
I hope you are okay. We would really like to thank you for your patience and support through this situation and are truly sorry for how may have affected you. Now that our automatic systems are back up and running, all scheduled upcoming payments will be made automatically, as per normal. Any payments due during the outage last week have been manually reconciled against any manual transfers requested, and only those unpaid payments will now also be paid.
Please let me know if you have any other questions for now.
Kind regards, Peter - MyBudget.
Should I be concerned that the My Budget outage has gone on for 3 days now?
I have always raved about them, but I'm now worried that maybe they are in financial difficulty and not saying. Generally a system outage is resolved quickly. I cannot get through via phone either and am concerned that I have no access whatsoever to my own money held with them. This is very unnerving
Hi Jen, I have worked for banks previously for many years. When I joined I knew that Westpac was the bank holding our funds so that made me feel very good about it. There is no chance that they have lost our money unless there was a significant problem with the bank itself which there isn't. I feel like potentially a problem has happened with their system where it has crashed and they have to rebuild it which takes time. That is my genuine feeling.
The reason I put my review up now was because I felt like there would likely be several bad reviews because of this and I wanted people to also see good reviews if they are considering joining when all is back online.
When I called to access my money today they were super helpful and very apologetic about everything. If it's not fixed by Friday I will have my next pay sent to my account so I can pay any of my bills that are due but I won't be leaving the service because I find it so great.
Thank you for your response.
I’ve always found them awesome...
But can’t get through on the phone to access anything.
Appreciate the reassurance and let’s hope it’s back up very soon
Hi Jen (and Serene),
We really appreciate your support through this. We have answered some commonly asked questions which you may like to read through here: https://www.mybudget.com.au/system-outage-update/. We have been working really hard to get everything back to normal and have been making significant progress.
Kind regards, Peter - MyBudget.
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