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NAB Classic Banking

NAB Classic Banking

2.7 from 32 reviews

See the Best Transaction Accounts / Debit Cards in 2019 as rated by Australians on ProductReview.com.au.

Reviews

Review distribution

5 star
5
4 star
6
3 star
4
2 star
8
1 star
9

RobNel

RobNelSouth East Queensland, QLD

  • 5 reviews
  • 3 likes

NAB's Inept Bank Fraud Prevention Unit Actions

published
1 comment
RobNel
RobNel

potentialdonkey

potentialdonkeySouth East Queensland, QLD

  • 4 reviews
  • 2 likes

Excellent value-packed bank account

published

Literally the worst service ever given

published

Got a credit card for a specific Purchase.

Was approved- Arrived and then blocked.

Took over a month and a half too get verification after sending documents constantly- When we arrived they said should have never been issued.

All other banks gave us one straight away after and no issue with credit.

Absolutely awful.

Was going to move business bank but absolutely avoid ......ridiculously unorganised.

Transparency
trompfy

trompfyGreater Melbourne (Outer), VIC

  • 149 reviews
  • 43 likes

The worst transaction account ever

published

I have been banking with them since 2013 and they give the worst interest on this account so I would recommend opening a Choice account with Westpac for your spending but only with a handy card and getting a Global Currency Card just for travelling only.


Johnson Wong

Johnson Wong

  • 9 reviews
  • 9 likes

useless online application

published

Applied nab classic transaction account online with driver license. Was quick.
Next day deposited money in branch. Then did some transactions.
a few days later, account was locked.
called the customer service number department to try to figure out whats wrong.
Was told only way to unlock is to go into branch to provide ID. Because I guess the online application was useless as it only took drivers license and nothing else.

Thanks mate. now I need to go branch again!!! You could of just ask for more ID during the online application process instead of wasting customers time in this back and forth process and locking up peoples money. Useless NAB


Rod

RodQueensland

  • 32 reviews
  • 31 likes

Bad start

published

Ebee

EbeeNortheast, VIC

  • 4 reviews
  • 10 likes

Banking procedures

published

Extensive call not so extensive

published

Waiting too long on calls. No proper facility to speak to someone. No follow up on the calls. More than 3 weeks and finally set up my nabk account and now my contact details are wrong. Canooy is internet banking as my sms code is going somewhere else and now i am stuck trying to call you. 23 mins wait already as i am typing this. very frustrating.

Sonya

SonyaIndooroopilly

Some branch staffs don't seem trustworthy

published

We opened a new account today at Indooroopilly branch but the staff didn't give any paper. It doesn't seem trustworthy.

keight

keight

  • 3 reviews
  • 1 like

Pretty good overall

published

Good product overall with the debit card included for everyday spending.
I opened an account after trying to get a small loan from commonwealth and got rejected and NAB was offering the NiLS loan to pensioners.
My only gripe is their internet banking platform is basic and not very easy to navigate compared to the commbank. I hope they improve it.


Chad

ChadHobart

Judgemental of people on Centrelink benefits.

published

Mrslmi

MrslmiPerth WA

Time for a change!

published

Harry

HarrySydney

  • 8 reviews
  • 9 likes

To much time.

published

I recently applied for a credit card at a Nab branch. They told me it will take maximum five working days. So the sixth day i gave the Nab online service a call but they didn't receive my documents and advice me to go back to the branch, so i when back and the lady that served me said that she can see the email and she got a response back that she needs to speak with one of the credit managers but the weird thing is that Nab does not have any in any store. Eventually they called back and told me that everything is fine. My only consideration is that if i didn't step in my file would be still stack somewhere in Nabs system.

1 comment
Harry
Harry

Now after six weeks and nothing yet. After giving them one last call a lady called back and they want me to send more document's. I told them i had enough and i don't need your credit card.


Ommo

OmmoSydney

  • 6 reviews
  • 1 like

Fast Payments is Perfect!

published

Not only is the NAB customer service outstanding, they are currently the only bank I deal with that has actively promoted fast payments, meaning I can send/receive money in under a minute! Most banks overseas already offer this, however NAB is the only bank locally that I've seen offering this to customers!

MissyMoo92

MissyMoo92Greater Melbourne (Outer), VIC

  • 15 reviews
  • 11 likes

Terrible. Changing banks

published

I have been with nab for nearly 11 years... I had the opportunity to overdraft $50 each month. Suddenly the option has been taken from me with no notifications or anything. And I have also been having issues with small amounts of money being held from my account for 24 hours then suddenly appearing in my account balance later. Example, I made a purchase yesterday of $6 and I had $10 left in my account, as soon as transaction is made my bank says i have $0 in my account then the next day the $4 that went missing has appeared again. ONE WORD - DODGY

Taylah

TaylahNewcastle

  • 7 reviews

Awseome service

published

NAB are always very helpful and nothing you ask them is ever an effort, when it comes to standard transaction account would not choose anyone else


Customer service outstanding

published

Customer service was amazing , very helpful and when I had issues staff supported me though the process to get required outcome ..New customer so far outstanding


ROCK HARD

ROCK HARDMelbourne, Victoria

  • 4 reviews
  • 5 likes

NOTHING CLASSIC ABOUT IT

published

Had this account for a few years - Had up to $2000 in account and in one month got 1 cent interest. No such thing as one cent. Buy a small item at a shop, using my money and get slugged a one dollar fee. I get slugged one dollar, but the bank give me 1 cent. Not good enough NAB


SBN

SBNAlbury

Calling for help since 3 years - still NAB can't help

published

Donna

Donna

  • 3 reviews
  • 5 likes

Deposited $660 over 1 week ago has not been credit to my account..will never bank through post offic

published

Very disappointed with customer service no support at all..need money for bills etc..have made numerous calls..to the customer service number..find my money please

3 comments
Donna
Donna

Post office in the wrong here..they should be responsible for their branches computers. .gone into cyber space..come on..I hope fraud is not involved here..Australia Post..step up and find our money..

Donna
Donna

Wow..posted these comments last night very late....voilà. ..money in after 1 week and 2 days

NAB
Tessa C.NAB

Sorry to hear about the poor experience you had with depositing funds at the post office Donna, it's great to here the funds have credit your account now - if you need any further help pls email us at social.media@nab.com.au ^TC


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Questions & Answers

Annette

Annetteasked

Need to open a savings account for my son, who's 16. the on line application stops when i put his birth date in. how can i open an account thanks

1 answer
Ebee
Ebee

Under the age of 18 I believe the bank requires and adult to be co-signature.
Ring online support or go into a branch and get a 'human' to assist thru the online application
That is if there is more than 1 person in the branch. Our local branch usually only has two people at the busy hour ie 10am to 11am or 3pm to 4pm *** that's what they call customer service....


Carole

Caroleasked

Do you charge a fee to change from a single account to a joint account?

No answers

Crossy

Crossyasked

Can I over draw on my account?

1 answer
NAB
Tessa C.NAB

Hi Crossy, there may be times where the communication link between NAB and the other Party may be down - during these periods, NAB may honour these transactions as an act of good faith which can result in your account being over drawn. Although, unless you set up a permanent overdraft facility you're account won't always over draw ^TC


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CategoryTransaction Accounts / Debit Cards

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