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NAB Classic Banking

NAB Classic Banking

2.7 from 35 reviews

Reviews

2.7

35 reviews
5
(6)
4
(6)
3
(4)
2
(8)
1
(11)
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    2.3 (3)
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jaysblueaus

jaysblueausAU

  • 21 reviews

Great Bank and love their services

published

I was looking for another bank account, that If I needed to go to a branch, that I could, I found this Bank was the only bank that did not charge an account keeping fee, the others you have to have your pay and or deposit x dollars in, to not have to pay a monthly account keeping fee. I have never had any issues with my account, and love using their mobile banking app

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peter

peterSouth East Queensland, QLD

  • 3 reviews

Fraud department inept

published

I followed advice on the accc on what to do if you think you might get scammed .I was tricked into a possible ph voice phishing scam were they record your voice and use it for voice recognition to change bank details along with other things .When I phoned Nab fraud line they said there was nothing they could do to protect my accounts .They said our department doesnt use voice but the rest of the bank does .Maybe the service line may be able to help .It dosnt make me feel at ease I thought they might be helpful little bit more.No bank details were disclosed.

FARAH M.

FARAH M.Hunter Region, NSW

Not good

published

Went there today to open an account, they asked me if i have another account with other banks!! I said yah. I don't know why she wanted to see my other bank card. A lot of personal questions which I didn't like !!!!

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RobNel

RobNelSouth East Queensland, QLD

  • 5 reviews
  • 3 likes

NAB's Inept Bank Fraud Prevention Unit Actions

published
1 comment
RobNel
RobNel
potentialdonkey

potentialdonkeySouth East Queensland, QLD

  • 4 reviews
  • 2 likes

Excellent value-packed bank account

published

Literally the worst service ever given

published

Got a credit card for a specific Purchase.

Was approved- Arrived and then blocked.

Took over a month and a half too get verification after sending documents constantly- When we arrived they said should have never been issued.

All other banks gave us one straight away after and no issue with credit.

Absolutely awful.

Was going to move business bank but absolutely avoid ......ridiculously unorganised.

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trompfy

trompfyGreater Melbourne (Outer), VIC

  • 171 reviews
  • 3 likes

The worst transaction account ever

published

I have been banking with them since 2013 and they give the worst interest on this account so I would recommend opening a Choice account with Westpac for your spending but only with a handy card and getting a Global Currency Card just for travelling only.

Johnson Wong

Johnson Wong

  • 9 reviews
  • 9 likes

useless online application

published

Applied nab classic transaction account online with driver license. Was quick.
Next day deposited money in branch. Then did some transactions.
a few days later, account was locked.
called the customer service number department to try to figure out whats wrong.
Was told only way to unlock is to go into branch to provide ID. Because I guess the online application was useless as it only took drivers license and nothing else.

Thanks mate. now I need to go branch again!!! You could of just ask for more ID during the online application process instead of wasting customers time in this back and forth process and locking up peoples money. Useless NAB

Rod

RodQueensland

  • 37 reviews

Bad start

published
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Ebee

EbeeNortheast, VIC

  • 5 reviews
  • 1 like

Banking procedures

published

Extensive call not so extensive

published

Waiting too long on calls. No proper facility to speak to someone. No follow up on the calls. More than 3 weeks and finally set up my nabk account and now my contact details are wrong. Canooy is internet banking as my sms code is going somewhere else and now i am stuck trying to call you. 23 mins wait already as i am typing this. very frustrating.

Sonya

SonyaIndooroopilly

Some branch staffs don't seem trustworthy

published

We opened a new account today at Indooroopilly branch but the staff didn't give any paper. It doesn't seem trustworthy.

keight

keight

  • 3 reviews
  • 1 like

Pretty good overall

published

Good product overall with the debit card included for everyday spending.
I opened an account after trying to get a small loan from commonwealth and got rejected and NAB was offering the NiLS loan to pensioners.
My only gripe is their internet banking platform is basic and not very easy to navigate compared to the commbank. I hope they improve it.

Chad

ChadHobart

Judgemental of people on Centrelink benefits.

published
Mrslmi

MrslmiPerth WA

Time for a change!

published
Transaction Accounts / Debit Cards

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Harry

HarrySydney

  • 8 reviews
  • 9 likes

To much time.

published

I recently applied for a credit card at a Nab branch. They told me it will take maximum five working days. So the sixth day i gave the Nab online service a call but they didn't receive my documents and advice me to go back to the branch, so i when back and the lady that served me said that she can see the email and she got a response back that she needs to speak with one of the credit managers but the weird thing is that Nab does not have any in any store. Eventually they called back and told me that everything is fine. My only consideration is that if i didn't step in my file would be still stack somewhere in Nabs system.

1 comment
Harry
Harry

Now after six weeks and nothing yet. After giving them one last call a lady called back and they want me to send more document's. I told them i had enough and i don't need your credit card.

Ommo

OmmoSydney

  • 6 reviews
  • 1 like

Fast Payments is Perfect!

published

Not only is the NAB customer service outstanding, they are currently the only bank I deal with that has actively promoted fast payments, meaning I can send/receive money in under a minute! Most banks overseas already offer this, however NAB is the only bank locally that I've seen offering this to customers!

MissyMoo92

MissyMoo92Greater Melbourne (Outer), VIC

  • 17 reviews

Terrible. Changing banks

published

I have been with nab for nearly 11 years... I had the opportunity to overdraft $50 each month. Suddenly the option has been taken from me with no notifications or anything. And I have also been having issues with small amounts of money being held from my account for 24 hours then suddenly appearing in my account balance later. Example, I made a purchase yesterday of $6 and I had $10 left in my account, as soon as transaction is made my bank says i have $0 in my account then the next day the $4 that went missing has appeared again. ONE WORD - DODGY

Taylah

TaylahSouth East Queensland, QLD

  • 8 reviews

Awseome service

published

NAB are always very helpful and nothing you ask them is ever an effort, when it comes to standard transaction account would not choose anyone else

Customer service outstanding

published

Customer service was amazing , very helpful and when I had issues staff supported me though the process to get required outcome ..New customer so far outstanding

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Questions & Answers

Anthony C Kitchen

Anthony C Kitchenasked

how do i get my client number ? Mine has been rubbed off the back of my card.

No answers
willem v.

willem v.asked

How can I make a transaction of my NAB account to another account if I am not an Australian citizen and resident.
For your information : I have my NAB credit card with an NAB ID number.

No answers
Annette

Annetteasked

Need to open a savings account for my son, who's 16. the on line application stops when i put his birth date in. how can i open an account thanks

1 answer
Ebee
Ebee

Under the age of 18 I believe the bank requires and adult to be co-signature.
Ring online support or go into a branch and get a 'human' to assist thru the online application
That is if there is more than 1 person in the branch. Our local branch usually only has two people at the busy hour ie 10am to 11am or 3pm to 4pm *** that's what they call customer service....

Get an answer from our members and NAB representatives

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