- Verified customer
No Not good enough
i dont like that they have a shot at all the other Winemakers and Wine Companies, suggesting that most of the money goes to Marketing and Branding. Clearly it goes into quality winemaking, because the wine i recieved from Naked was average at best. not a chance i would reorder this . Im talking commercial wine with nothing. Really dissappointed. this is Y/Tail quality.
Excellent Products & Service , i did read the t@c and knew what i was getting into .
The wines have been great so far i even ordered another 12 reds and delivered no problem , i think its great you pay $40 a month so when you order its not so much money in one hit , i was with another wine club that billed you in one hit ever 3 months and just sent you a mixed dozen .
Naked wines sent my case to my old address, not my updated new address.
They are refusing to take responsibility for their systems error and send a new case to our new address. 0/10 for this service. Will not be using them again, and will be lodging a complaint with fair trade.
People really need to read and stop expecting things for free then complaining about it when they're not.
I read lots of reviews after signing up to nakedwines and I was waiting for my delivery.
It seems as though for as many 5 star reviews there are the 1 star reviews of people who just don't read.
If you sign up with their voucher they give you a discount and in exchange you sign up as an Angel. You then pay monthly and the money deducted is always yours in your Wine Bank, when you decide to leave if you haven't spent your money on wine they will refund you. It is not a scam, it is a commitment to Australian winemakers in exchange for a disco...unt on your Wine purchase.. Seems pretty straightforward. Anyone leaving a negative review saying they didn't know was mindlessly tapping or clicking buy now without reading what they were signing up for..
Excellent Products & Service
I have been with Naked Wines for a number of years and have found them to be very helpful with a great value range of products. I usually order from the lower price range, and for under $10 you can get some very enjoyable wines that compare very favourably with most wines I've tried in that price range. As for people claiming it's a scam, come on really??? What do you expect, you're just getting $100 worth of free wine? It's quite a while ago now that I joined, but I recall it being fairly obvious what the conditions were. You get a $100 discou...nt (so your first order costs very little) and then can cancel anytime. Not sure how that is a scam, but if you don't want to take advantage of a great deal then that's your choice I guess. Unfortunately circumstances mean I have had to cancel my membership for now, but I'll likely be back as a member in the future. And all it took was an email and my membership was cancelled immediately. So I would definitely recommend you give it a go, you've really got nothing to lose.
Delivery stolen/lost and no help
I had a delivery that never arrived after having multiple delivered successfully before.
When enquires they said the box was signed for, by a name I don’t know. So the delivery man had obviously handed my parcel over to someone clearly not in my unit as I lived alone, which they should not do.
They also said delivery noted it was dropped off at 6.13am and left at my front door as per my instructions. Well I don’t leave for work that early so there’s no way I’ve missed it.
I believe they took it to the wrong unit or something and someone has ...
Like other people in this thread about Naked Wines, I got sucked in also. With no intention of becoming a member of anything, and under the impression I was merely buying a carton of wine fom an online retailer, only to find a $40 credit card debit for something I did not order, appear 3 or 4 weks after my wine order. Hopefully it has been resolved as a phone consultant there said they would cancel that "membership" and refund the $40, citing a period of 2 to 5 working days.
- Verified customer
Good as far as subscription based wine clubs go
Can be a surprise to those who don't know that you pay a monthly amount for credit for wines, but surprised at the price and quality of wines. Money that you pay is enough to choose a case every 3-5 months or so. Other wine services (eg. virgin wines) automatically take $200 from your account every 3 months and send you a random batch of wines which is much much worse. Good and interesting selection of wine!
Why, oh why, does Naked Wines use FASTWAY as their Courier?
The wines are great, but Naked Wines decision to save themselves a few cents and use FASTWAY COURIERS (the worst Couriers in Australia by reputuation - have a read about them on ProductReview) as their only delivery option spoils everything. Constantly late, no call centre, have to speak to actual franchise delivery driver with no contact details, who is ruder and smellier than an average Taxi Driver. Why, oh, why do you use them, Naked Wines? Use Courier Please or even better, Australia Post, like everyone else does.
Read terms and conditions on voucher code
Lots of annoying emails initially, had issues trying to make the purchase, (one of those voucher codes with a Kogan purchase.) then finally made the purchase and for some reason my card was declined.
Then read the reviews and discovered Id be paying $40 a month and discovered you cannot remove your card from your profile.
So being in Perth and 3 hours behind called them of course the standard blah blah Australian Eastern Standard Time... emailed them to cancel and then read more reviews and cancelled my Credit Card. Im not about ...
Brilliant concept, great service, cheap drinking of great wines. You would have to be a complete idiot not to understand and comprehend to concept and details. I am an Angel contributing $50 monthly enjoying great wines at a very reasonable price
was considering it, until I read all the reviews
I got given a so called $ 100 voucher, and I thought " I'll use it to get a few bottles of wine to try. When I read the T & C's, then all the horror story reviews, I realised it's signing you up to ongoing debits. NO THANKS, I think I'll I'll stick with the big chains. Should have known better. NO ONE gives a $100 voucher away without strings attached.
A big fat scam
Just another scam disguised as a 'bargain'. I bought tickets to a concert and got a $100 naked wines voucher, but when i went to claim it, i was disgusted by the highly overpriced wines i had to choose from and when my order came in at under $100, the site told me YOU NEED TO ORDER 5 MORE BOTTLES. JUST ANOTHER SCAM AIMED AT BLEEDING YOU DRY
Like the concept but not the obligation.
I was speaking to someone about Naked Wines and I was impressed by the concept of supporting small producers so thought I would jump on and order a few to try. Not interested in signing up but that is fine as you can buy by the case. However, when I got to the checkout and realized I could only purchase by storing my credit card details with the company I was out. Far too great an obligation. In the world of PayPal etc. it seems very shortsighted. So I have not ended up trying and won't unless this arrangement changes.
Excellent customer service when dealing with delivery hassles.
Ok, so first off the bat; anyone who thinks they are being given a $100 free credit without any strings attached needs a reality check. If you're too thick or too lazy to figure out what those strings are, well caveat emptor baby.
That said, my experience with Naked Wines to date has not been without its frustrations. I signed up for an Angel membership in order to cash in on the $100 voucher in time for Christmas. Website said free next day delivery to Sydney metro so I placed my order to align with a day I knew someone would be home to acc...ept delivery. Except the delivery never came. Re-checking my confirmation email, I notice that it said 2 day delivery, and I'd been charged a delivery fee. Got on the phone to have a wee rant at them (bonus points for having a local phone number and real people on the end of it!). They quickly agreed I shouldn't have been charged for delivery and refunded it. The 2 day delivery was a bit more of a sticking point. They insisted that by using the delivery calculator, it came up with 2 day delivery, which must mean I'm outside the metro area. Given I live less than 3km from the Sydney CBD, I called nonsense on that explanation. I also then checked the calculated delivery time for Sydney 2000 postcode (ie: the dead centre of the city) and Melbourne 3000 (for comparison) and both were giving 2 day delivery. They then said it was probably due to the time of year and the sheer volume of orders right now. Look, that's fine, its a busy time of year, but a) don't advertise next day delivery if its not available and b) don't make me go hunting deep, deep into the bowels of your website for a delivery calculator I didn't know I needed to use, or wait until my order confirmation arrives, to find out that I'm not getting next day delivery. Update your website wording, add a banner, or something. Your customers are busy this time of year too and flapping around trying to sort out re-deliveries and dealing with couriers (quelle horreur!) is an unnecessarily pain point. End of a long story; Naked Wines delayed my delivery by a week until the next time I could be home to accept delivery, refunded the charge and have apparently added a freebie to my next order by way of apology. So not perfect, but they clearly care about keeping customers happy and that goes a long way. Just hope the wine is good after all this!
Yes Naked Wines $40 deal is a scam
Saw comments re $40/month payment and checked, sure enough, disclaimers buried towards bottom of email confirm that I will be charged monthly. There was no reference at all to it in their promotion or communications, they even sidle up to it sneakily by stating '... they make spectacular wines for you, at insider prices. So your $40 gets you better wine ...' that was the first mention of the $40 - on 6th paragraph down of introductory email. Even then its not totally clear is it? Only on next para is it confirmed where they state 'You can pick ...the day of the month your $40.00 gets saved, and change the amount, or cancel anytime you like'. And the $40 'gets saved' - does this mean it goes onto my account and is then available to me to use to purchase wine? Even now having looked into it, I don't know. This kind of deceptive practice shouldn't be allowed.
Questions & Answers
I would like to cancel my subscription with Naked Wines now. Very sneaky marketing Apparently you have taken $140 of my money. The first an only box of wine I got from you people was sent to Ms C Z Little 168 Centenary Heights Road Coolum. My new address is 44 Whitecross Road Bli Bli Qld 4560. Don’t redirect me just cancel an stop taking money out of my credit card. Very disappointed
I can understand your disappointment, Christine. I think the small print is maybe confusing many customers, but I've always found their dealings to be honest, their delivery service prompt and efficient and the wines mostly very fine quality.
Naked WinesNaked Wines
Hey Christine, as mentioned in your TrustPilot review. We're so sorry to hear that you feel this way. We can assure you we are not a scam.
It seems you might have used one of our vouchers to purchase a sign-up case. As stated in the T&Cs, on the landing page, and in the email sends, purchasing one of these cases does sign you up to our Angel program. Our program does, however, allow you to cancel at any time and issue a full refund.
If you would like us to process your refund and account shut down, please email us at email@example.com or call us on 1300 898 677 so we can sort this out for you immediately.
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