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Naked Wines
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- 2 reviews
Discount Voucher useless, ordering anything unsuccessful
Have tried twice to use a discount voucher to no avail. On both occassions tried to just place a simple order only to find nothing I wanted was available. The whole things just seems dodgey and I wont be trying a third time. The vouchers go straight into recylcing where they actually do something.
- 3 reviews
- 2 likes
Thanks for the heads up!
So relieved that I read so many negative reviews on this site after receiving a special “limited offer” in the mail. Wouldn’t touch the stuff with a barge pole.
- Verified
Unclothed-Undrinkable!
One has to put a gun to my head to convince me to drink a glass of Naked Wines. I suspect they market the unsold, off-spec wine inventories of other brands to fool the unsophisticated, cost conscious wine drinkers. On a score of 1 to 10, almost all fell into Undrinkable category of 1 to 3 (see picture). Weeks later, I am still awaiting the refund they so generously promised to unsatisfied customers.
SCAM!
They will double charge you, then send you the wrong wines. Their customer service is a bot so you dont even get a proper response.
Hi SB,
I am so sorry to hear that you have had issues with your wine order and would love to get this sorted for you asap. You can contact us at chat@nakedwines.com.au or give us a call on 1300 898 ...
Read more677 between the hours of 9am - 5pm Monday to Friday and someone from our lovely Customer Happiness Team will always be there to assist.Find out how Naked Wines compares to other Wine & Liquor Shops
Know better, choose better.
Never a problem at our end - always great advice and greater wines!
Have been an Angel supporter/customer for a good number of years. Started with a promo case, and was well aware of the subsequent ongoing debit from the get-go. Have savoured each and every bottle since joining. I am surprised and somewhat perplexed by the negative reviews - we had no issue with pausing our debit for a while. Customer service has always been 11/10 as far as we are concerned. Rock on, Naked!
Hi Greg,
Thank you for taking the time to leave a review, we are so pleased to hear you are enjoying the wines and service. Thanks again for your support given to Naked Wines, we wouldn't be able to...
Read more fund independent Aussie and NZ winemakers without people like you, really appreciate it!- 2 reviews
- 1 like
- Verified
Great wines, Excellent prices and No Scam!
Naked Wines offer excellent wines from independent winemakers at great prices. I've been an Angel member for several years and never had a complaint. I recommend them and their wines, far easier to deal with than Virgin Wines.
The Angel sign up process was clear and openly explains the $40 a month payment without confusion. I wonder if this sudden rush of bad reviews has been put here by a competitor?
Hey there,
Thank you for taking the time to leave a review, we are so pleased to hear you are enjoying the wines and service. Thanks again for your support given to Naked Wines, we wouldn't be able ...
Read moreto fund independent Aussie and NZ winemakers without people like you, really appreciate it!- 2 reviews
- 2 likes
Forget the apologies and excuses ... drop the deception
When I read these reviews, some time after I purchased from Naked Wines (October 2021), I feel a sense of vindication for the outrage I felt when I realised this business was debiting $40 per month from my bank account without my approval. I had wondered whether I had missed something obvious when ordering, in not realising that in addition to the wines I had purchased, Naked Wines planned to keep my card details and charge me an additional $40 per month thereafter. Some points here:- 1. When I complained, they cancelled my account and refunded...
Read more my money, quickly and without argument; 2. If I had been aware of what they were going to do, I would not have made the initial purchase in the first place; 3. The frustration experienced in having money taken from my account without my authority, and then having to contact a business in another State to get my money back, was not worth the box of mediocre wine I received with my purchase; 4. It would have been easier to buy wine as I want it, when I want it, from Dan Murphy's or similar; 5. Naked Wines' practice of debiting money from accounts without the owners being aware of it, is an offence under the Australian Consumer Law (misleading or deceptive conduct). I note Naked Wines answers "negative" (actually, just honest) reviews with an apology and the same excuse/justification for their illegal behaviour. My advice to the Naked Wines management: "Forget the apologies and justifications about conduct that is misleading or deceptive and therefore unjustifiable as well as illegal. Just stop the deceptive (Illegal) conduct."Hi Les,
We're sorry for any miscommunication or confusion caused. It sounds like you purchased one of the Angels Favourites Cases . These cases have a special discount on it which means you are sign...
Read moreed up to become an Angel. These vouchers can however be used to order any other wines or cases on the website and make a one-off purchase with no further payments or commitments. The $40 is called out on our website before you check out, and in the emails that follow before any payment is made.DO NOT BUT WINE HERE!!! TOTAL SCAM. Over priced cheap wine.
Naked wines is an absolute scam!!! DO NOT BUT WINE HERE!!! They are a cheap wine marketing scam. They sell you over priced wine so you think you are getting a bargain. Once you join They keep sending it and taking your money. Even after I spent 2 weeks trying to cancel my account They sent more wine and took more money. Now a year and a half later without warning they have debited my account and sent me wine. I spent the last week telling them I didn't want it but today it still arrived and my money is nowhere to be seen. TOTAL SCAM !!!
Hi Paul,
We're sorry for any miscommunication or confusion caused. It sounds like once you used the voucher, you may have joined our Angel program when you purchased one of our sign-up cases. The $40...
Read more is called out on our website before you check out, and in the emails that follow before any payment is made.Wow !! 5 stars for this review process..I
nearly ordered some wines after receiving a "wine voucher" which had been added to my parcel of caravan parts i had ordered on line .I have never seen so many negative reviews re one company..thanks for the feed back guys n gals ..saved me a lot of frustration and hassle which would probably have made me drink a lot more ..off to Dan Murphy's with my "REAL" discount card to grab a carton of red.Naked Wines, you need to sack your promo manager..
Hi Bill,
Thanks for reaching out and I am so sorry for any confusion or misunderstanding caused. Our introductory vouchers can be used in a few ways. If you wanted to purchase one of our Angels Favou...
Read morerites Cases for $79.99 less the voucher, it has a special discount on it which means you will sign up to become an Angel. However you can use this voucher to order any other wines or cases on the website and make a one-off purchase with no further payments or commitments.Find out how Naked Wines compares to other Wine & Liquor Shops
Know better, choose better.
- 2 reviews
- 3 likes
Devious...
Extremely devious company, very sneaky...Got a voucher and thought I'd give it a go...you have to spend a fair bit of coin to use the voucher anyway but seemed okay. Lucky I checked my bank account some weeks later because unknowingly they were taking $40 a month from my bank account. If they reply to this, I'm sure they'll say I clicked something to say I'll subscribe- THAT IS FALSE- I should not have to UNCLICK ANY OPTION WHICH TAKES MONEY FROM MY ACCOUNT...sneaky and deceitful
Hi Jordan,
Thanks for reaching out. We're sorry for any miscommunication or confusion caused. It sounds like once you used the voucher, you may have joined our Angel program when you purchased one o...
Read moref our sign-up cases. The $40 is called out on our website before you check out, and in the emails that follow before any payment is made. These vouchers however can also be used to create your own case on the website as a one-off purchase with no further payments or commitments.Its a Con
A Con. DO NOT BUY. I bought wine from them and they secretly put me on a subscription. I asked for a refund, the said they would while stalling me and never did. I had to get my bank involved. DO NOT give them anything.
Hi Kpn,
Thanks for reaching out. We're sorry for any miscommunication or confusion caused. It sounds like once you used the voucher, you may have joined our Angel program when you purchased one of o...
Read moreur sign-up cases. The $40 is called out on our website before you check out, and in the emails that follow before any payment is made.- 2 reviews
- 3 likes
Horrified about automatic subscription
Bad business and quite underhanded how Naked Wines put customers on the subscription program
Thankfully I found this out via these reviews and I too will be cancelling and requesting a refund.
Hi Kerry,
We're sorry for any miscommunication or confusion caused. It sounds like once you used the voucher, you may have joined our Angel program when you purchased one of our sign-up cases. The $4...
Read more0 is called out on our website before you check out, and in the emails that follow before any payment is made.I have already had my details cancelled.
Your info is not clear and your scheme is outrageous.
There is no way one should automatically go on a monthly program without consent being asked to keep credit card ....
Find out how Naked Wines compares to other Wine & Liquor Shops
Know better, choose better.
- 2 reviews
- 3 likes
NEVER buying again
Naked Wines automatically signs you up for a subscription. I even checked my account after purchasing to make sure there wasn’t a subscription, but nonetheless a subscription has just been taken out of my account. Sneaky, misleading and dishonest. It is purposefully difficult to tell if you have a subscription. There are too make good wine company’s out there to bother with Naked Wines. Do not recommend.
Hi Michelle,
We're sorry for any miscommunication or confusion caused. It sounds like once you used the voucher, you may have joined our Angel program when you purchased one of our sign-up cases. The...
Read more $40 is called out on our website before you check out, and in the emails that follow before any payment is made.- 7 reviews
- Verified
Great Wines, Great Company
Having never been a huge wine drinker in the past (I know, I know - but it's a struggle to find something I like), a colleague advised me of Naked Wines, and how he has enjoyed not only their start up promotion ($100 off your first box) but the quality of wines.
Not passing up the chance to get $100 off, I signed up for my free box. They do warn you at multiple steps that if you don't cancel, they will deduct $40 every month (unless you cancel prior). This money isn't lost, and sits on your account until you are ready to buy more wine, so a wi...
Hi Matt,
Thank you for taking the time to leave a review and for all your support, appreciate it. We are so pleased to hear you are enjoying the wines and received them quickly :) If you ever need a ...
Read morehand with anything or would like some further recommendations, please feel free to get in touch at chat@nakedwines.com.au. Enjoy the rest of your week :) Cheers!Voucher didn’t work
Oh dear the amazing free $100 voucher did not work despite accurately entering code and password…fortunate it seems considering awful reviews.
Hi Matt,
Thank you for taking the time to leave a review and well done picking up a Naked Wines voucher!
...
Questions & Answers
I ordered my first box and received 6 vouchers. But when I enter the code and password I get a response that I cannot use them because I am a customer. Why send a voucher saying "something special for you" when I can't use them?
Hi Eileen, sorry for any confusion! Unfortunately these vouchers are for first time customers so they are for you to pass on to any friends or family that you want to share the offer with. If you have any other questions let us know!
I don't remember having any account with Naked wine and did not order any wine but received a delivery today.
Should I be concerned that Naked wine will somehow bill me for it later?
Or could it be that someone has gifted me the wine without informing me?
I cannot afford this so please do not charge me for anything.
Thanks.
Hi Ed,
Thanks for reaching out. So we can look into this further for you, please feel free to reach out to our team at chat@nakedwines.com.au or give us a call on 1300 898 677 :)
Best non alcoholic Shiraz or cab sav
Hi Bruce,
Thank you for reaching out.
Unfortunately, we do not currently have any non-alcoholic beverages available on our website. ...
Get an answer from our members and Naked Wines representatives
Details
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Hi Ahmet,
I am so sorry to hear that you did not enjoy the wines you have received. We openly welcome all kinds of feedback and I would love to discuss this further with you. We fund talented winem...
Read moreakers and give them the freedom to make wines the way they want to.