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Naked Wines
4.5 from 2,157 reviews

Reviews

(1,635)
(280)
(36)
(31)
(175)
  • Product Quality
    3.5 (52)
  • Return Claim MadeYes (5) · No (58)
  • Customer Service
    3.0 (24)
  • Shipping
    4.0 (28)


Matt

MattGreater Melbourne (Metropolitan), VIC

  • 6 reviews
  • 1 like

Excellent Products & Service

published
Customer Service
Product Quality
Shipping
Return Claim MadeNo
See all answers
1 comment
Naked Wines
Naked WinesNaked Wines

Delivery stolen/lost and no help

published
Customer Service
Product Quality
Shipping
Return Claim MadeYes
See all answers
1 comment
Naked Wines
Naked WinesNaked Wines

Sucked In

published

Like other people in this thread about Naked Wines, I got sucked in also. With no intention of becoming a member of anything, and under the impression I was merely buying a carton of wine fom an online retailer, only to find a $40 credit card debit for something I did not order, appear 3 or 4 weks after my wine order. Hopefully it has been resolved as a phone consultant there said they would cancel that "membership" and refund the $40, citing a period of 2 to 5 working days.

Customer Service
Shipping
Return Claim MadeYes
1 comment
Naked Wines
Naked WinesNaked Wines

Hamish McGuire Blancs de Blancs

published

After sampling almost a dozen bottles of these lovely bubbles, (not all at once!) still impressed and about to order more. It's light, not yeasty , not sweet, but very (too) drinkable.

1 comment
Naked Wines
Naked WinesNaked Wines

Corey

Corey

  • 2 reviews
  • Verified customer

Good as far as subscription based wine clubs go

published

Can be a surprise to those who don't know that you pay a monthly amount for credit for wines, but surprised at the price and quality of wines. Money that you pay is enough to choose a case every 3-5 months or so. Other wine services (eg. virgin wines) automatically take $200 from your account every 3 months and send you a random batch of wines which is much much worse. Good and interesting selection of wine!

Customer Service
Product Quality
Shipping
Return Claim MadeNo
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1 comment
Naked Wines
Naked WinesNaked Wines

John N.

John N.Hunter Region, NSW

  • 12 reviews
  • 13 likes

Why, oh why, does Naked Wines use FASTWAY as their Courier?

published

The wines are great, but Naked Wines decision to save themselves a few cents and use FASTWAY COURIERS (the worst Couriers in Australia by reputuation - have a read about them on ProductReview) as their only delivery option spoils everything. Constantly late, no call centre, have to speak to actual franchise delivery driver with no contact details, who is ruder and smellier than an average Taxi Driver. Why, oh, why do you use them, Naked Wines? Use Courier Please or even better, Australia Post, like everyone else does.

Customer Service
Product Quality
Shipping
Return Claim MadeNo
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1 comment
Naked Wines
Naked WinesNaked Wines

Simon K.

Simon K.Greater Melbourne (Metropolitan), VIC

Naked wines are using the opt-out model..taking $40.00 from your card, stay clear!

published

Great concept, pitty marketing department felt the opt-out model is the smart move,
I would love to support small wine players if things were upfront, fair and opt-in from the get-go.

1 comment
Naked Wines
Naked WinesNaked Wines

rgee

rgeePerth

  • 2 reviews

Read terms and conditions on voucher code

published
Roger

RogerSouth East Queensland, QLD

Brilliant concept.

published

Brilliant concept, great service, cheap drinking of great wines. You would have to be a complete idiot not to understand and comprehend to concept and details. I am an Angel contributing $50 monthly enjoying great wines at a very reasonable price

Customer Service
Product Quality
Shipping
Return Claim MadeNo
See all answers
1 comment
Naked Wines
Naked WinesNaked Wines
Luke

LukeCentral West, NSW

was considering it, until I read all the reviews

published

I got given a so called $ 100 voucher, and I thought " I'll use it to get a few bottles of wine to try. When I read the T & C's, then all the horror story reviews, I realised it's signing you up to ongoing debits. NO THANKS, I think I'll I'll stick with the big chains. Should have known better. NO ONE gives a $100 voucher away without strings attached.

Return Claim MadeNo
1 comment
Naked Wines
Naked WinesNaked Wines

jo64

jo64Hunter Region, NSW

  • 5 reviews

A big fat scam

published

Just another scam disguised as a 'bargain'. I bought tickets to a concert and got a $100 naked wines voucher, but when i went to claim it, i was disgusted by the highly overpriced wines i had to choose from and when my order came in at under $100, the site told me YOU NEED TO ORDER 5 MORE BOTTLES. JUST ANOTHER SCAM AIMED AT BLEEDING YOU DRY

Customer Service
Product Quality
Return Claim MadeNo
1 comment
Naked Wines
Naked WinesNaked Wines

tcoadel

tcoadelAdelaide

  • 20 reviews

Like the concept but not the obligation.

published

I was speaking to someone about Naked Wines and I was impressed by the concept of supporting small producers so thought I would jump on and order a few to try. Not interested in signing up but that is fine as you can buy by the case. However, when I got to the checkout and realized I could only purchase by storing my credit card details with the company I was out. Far too great an obligation. In the world of PayPal etc. it seems very shortsighted. So I have not ended up trying and won't unless this arrangement changes.

Return Claim MadeNo
1 comment
Naked Wines
Naked WinesNaked Wines

Liz

LizSydney, NSW

Excellent customer service when dealing with delivery hassles.

published
Customer Service
Product Quality
Shipping
Return Claim MadeNo
See all answers
1 comment
Naked Wines
Naked WinesNaked Wines

Frank

FrankSydney, NSW

Yes Naked Wines $40 deal is a scam

published
Return Claim MadeNo
2 comments
Naked Wines
Naked WinesNaked Wines
Frank
Frank
jmb

jmb

  • 4 reviews

Fabulous quality wines, prompt delivery and great value

published

We have ordered from Naked wines for a couple of years now. We love the quality and always get a great deal. Cant fault them actually. Delivery to your door too, whats not to like

Customer Service
Product Quality
Shipping
Return Claim MadeNo
See all answers
1 comment
Naked Wines
Naked WinesNaked Wines

Glad to hear you think our wines are fab, Jmb! Thanks so much for sharing your 5-star feedback with us. We really appreciate your loyalty as an Angel customer.

  • Verified customer

Scammed

published

Just realised I have been scammed out of $40/month with nothing in return. I took up a free offer but did not willingly give permission to keep taking money. Not only this, they keep changing their name on the transaction description. Eg credit card statements from:-

Naked Win sydney
Naked Angel Sydney
Naked Wines Australia Newport
Beware of this deceptive scam.

As there were other similar credit card amounts for other legit reasons it was easy to miss.

Not to mention the wines was not great so remember making a decision not to continue.

Customer Service
Product Quality
Shipping
Return Claim MadeNo
See all answers
1 comment
Naked Wines
Naked WinesNaked Wines

Wayne

Wayne

  • 7 reviews
  • Verified customer

Awful wines at a steep price

published
Customer Service
Product Quality
Shipping
Return Claim MadeNo
See all answers
1 comment
Naked Wines
Naked WinesNaked Wines

Kate

KateMetropolitan Adelaide, SA

  • 3 reviews
  • Verified customer

Disappointed

published

Love the concept, but didn't have a good experience. Ordered a dozen mixed, mediocre is an understatement. Didn't expect them to be amazing, just drinkable and an opportunity to try some new Australian wines.

Like others, I got caught out with the automatic $40 monthly subscription, details of which can only be found in the fine print (i.e. it's not stated anywhere in the body of the emails I received after my initial purchase, or in my profile/account on the website). Yes, you should always read the T&Cs, that doesn't change the fact that this is still blatantly sneaky. This was immediately cancelled and refunded when I rang the customer service number.

Seriously underwhelmed by the quality of the wine and my overall experience.

Customer Service
Product Quality
Shipping
Return Claim MadeNo
See all answers
1 comment
Naked Wines
Naked WinesNaked Wines

Leyla C.

Leyla C.Perth, WA

Blown away!

published

I can not get over how great naked wines is... And I've only just started. I used a voucher to get .y first box and I had a small issue with the website, I called them up and was helped so easily. I was also advised how the angel part works and even though at first I wasn't sure after reading more about it I feel like it is absolutely a great idea. Even better I ordered my box at 8am perth tim and it arrived by 2pm the same day!

Thank you naked wines... a bottle of white is already in the fridge ready to try!

Customer Service
Product Quality
Shipping
Return Claim MadeNo
See all answers
1 comment
Naked Wines
Naked WinesNaked Wines

Hey Leyla, we're so thrilled to hear that you've joined the Naked community. It's so amazing to hear that you also enjoyed our customer service, we will be sure to pass this amazing 5-star feedback to the team.

Thanks for your support!


ZScott

ZScottPerth, WA

  • 3 reviews

Sensational wines for taste and value

published

I love a red and nowadays do all of my purchases from naked wines. Great taste, great value. I cant say much more other than I recommend all wine drinkers

Product Quality
Return Claim MadeNo
1 comment
Naked Wines
Naked WinesNaked Wines

Hello ZScott, thanks so much for the awesome 5-star review. We're so happy to hear that you're enjoying our wines. We really appreciate your support!


Page 1 of 108

Questions & Answers

Albert J.

Albert J.asked

Albert here
I did pay to buy some wine many months ago
Now i find out they have been taking $40 Monthly from my account
Thinking its my wife i left it alone '

Now i know its me i feel cheated .
Please be up front when taking peoples money .
This looks like a Scam Feels like a Scam and after many months i Know its a Scam .
Giving you a good deal is one thing , Taking your money with some small print after taking your credit card details is another .

Looks like i have paid more for the wines i bought many months ago.
You may have good intention but not a good way of doing things .
Please let all your customers know that a $40 is being deducted ,
To be honest this is what scammers do .
Very sad

2 answers
Scruz B.
Scruz B.

Albert phone naked wines and asking to cancel your membership immediately

Naked Wines
Naked WinesNaked Wines

Hi Albert,
we are really sorry to hear that these payments have come as a shock to you. It seems you might have used one of our vouchers to purchase a sign-up case. As stated in the T&Cs, purchasing one of these cases does sign you up to our Angel program. Our program does, however, allow you to cancel at any time where we will issue a full refund of the money you have deposited into your Naked Wines account but not spent. If this sounds like something you would like us to process for you, please email us at chat@nakedwines.com.au or call us on 1300 898 677 so we can sort this out for you immediately.


Sank

Sankasked

I have a $100 voucher how can I redeem this without becoming a member or angel

2 answers
Naked Wines
Naked WinesNaked Wines

Hey Sank, you’re more than welcome to use our $100 voucher without signing up. The sign up condition only applies when you purchase one of our sign up cases.

Building your own case exempts you from signing up.

For any questions please don’t hesitate to reach out to our lovely Customer Happiness Team via emailing chat@nakedwines.com.au. They’re available Monday to Friday from 9am to 5pm.

Scruz B.
Scruz B.

Looks like Naked answered it for you. Expect to pay way more for a case that is not part of the
Angel deal.. The cheaper "Angel" wine is a carrot to join the Angel scheme.


Zac R.

Zac R.asked

I received a "Wine Voucher" from nakedwines.com in the mail inside a wish.com package without even knowing prior to opening it. I definitely will NOT be using it, is there any way to trade it back in for actual money?

2 answers
matilda
matilda

Sorry, Zac, I have no idea about this: I do know that Naked Wines comprises a reputable group attempting to promote the business of small scale private wine growers; I have enjoyed good quality wines from them over the last year.

Naked Wines
Naked WinesNaked Wines

Hey Zac, you are not able to sell our vouchers. You can, however, pass them on to family or friends if you do not wish to use them. We hope this answered your question. If you would like to know more or if you have any further questions, please email us at chat@nakedwines.com.au or call us on 1300 898 677 and someone from our lovely Customer Happiness Team will be more than happy to answer them for you.


Get an answer from our members and Naked Wines representatives

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