A big fat scam
Just another scam disguised as a 'bargain'. I bought tickets to a concert and got a $100 naked wines voucher, but when i went to claim it, i was disgusted by the highly overpriced wines i had to choose from and when my order came in at under $100, the site told me YOU NEED TO ORDER 5 MORE BOTTLES. JUST ANOTHER SCAM AIMED AT BLEEDING YOU DRY
Like the concept but not the obligation.
I was speaking to someone about Naked Wines and I was impressed by the concept of supporting small producers so thought I would jump on and order a few to try. Not interested in signing up but that is fine as you can buy by the case. However, when I got to the checkout and realized I could only purchase by storing my credit card details with the company I was out. Far too great an obligation. In the world of PayPal etc. it seems very shortsighted. So I have not ended up trying and won't unless this arrangement changes.
Excellent customer service when dealing with delivery hassles.
Ok, so first off the bat; anyone who thinks they are being given a $100 free credit without any strings attached needs a reality check. If you're too thick or too lazy to figure out what those strings are, well caveat emptor baby.
That said, my experience with Naked Wines to date has not been without its frustrations. I signed up for an Angel membership in order to cash in on the $100 voucher in time for Christmas. Website said free next day delivery to Sydney metro so I placed my order to align with a day I knew someone would be home to acc...ept delivery. Except the delivery never came. Re-checking my confirmation email, I notice that it said 2 day delivery, and I'd been charged a delivery fee. Got on the phone to have a wee rant at them (bonus points for having a local phone number and real people on the end of it!). They quickly agreed I shouldn't have been charged for delivery and refunded it. The 2 day delivery was a bit more of a sticking point. They insisted that by using the delivery calculator, it came up with 2 day delivery, which must mean I'm outside the metro area. Given I live less than 3km from the Sydney CBD, I called nonsense on that explanation. I also then checked the calculated delivery time for Sydney 2000 postcode (ie: the dead centre of the city) and Melbourne 3000 (for comparison) and both were giving 2 day delivery. They then said it was probably due to the time of year and the sheer volume of orders right now. Look, that's fine, its a busy time of year, but a) don't advertise next day delivery if its not available and b) don't make me go hunting deep, deep into the bowels of your website for a delivery calculator I didn't know I needed to use, or wait until my order confirmation arrives, to find out that I'm not getting next day delivery. Update your website wording, add a banner, or something. Your customers are busy this time of year too and flapping around trying to sort out re-deliveries and dealing with couriers (quelle horreur!) is an unnecessarily pain point. End of a long story; Naked Wines delayed my delivery by a week until the next time I could be home to accept delivery, refunded the charge and have apparently added a freebie to my next order by way of apology. So not perfect, but they clearly care about keeping customers happy and that goes a long way. Just hope the wine is good after all this!
Yes Naked Wines $40 deal is a scam
Saw comments re $40/month payment and checked, sure enough, disclaimers buried towards bottom of email confirm that I will be charged monthly. There was no reference at all to it in their promotion or communications, they even sidle up to it sneakily by stating '... they make spectacular wines for you, at insider prices. So your $40 gets you better wine ...' that was the first mention of the $40 - on 6th paragraph down of introductory email. Even then its not totally clear is it? Only on next para is it confirmed where they state 'You can pick ...the day of the month your $40.00 gets saved, and change the amount, or cancel anytime you like'. And the $40 'gets saved' - does this mean it goes onto my account and is then available to me to use to purchase wine? Even now having looked into it, I don't know. This kind of deceptive practice shouldn't be allowed.
Fabulous quality wines, prompt delivery and great value
We have ordered from Naked wines for a couple of years now. We love the quality and always get a great deal. Cant fault them actually. Delivery to your door too, whats not to like
- Verified customer
Just realised I have been scammed out of $40/month with nothing in return. I took up a free offer but did not willingly give permission to keep taking money. Not only this, they keep changing their name on the transaction description. Eg credit card statements from:-
Naked Win sydney
Naked Angel Sydney
Naked Wines Australia Newport
Beware of this deceptive scam.
As there were other similar credit card amounts for other legit reasons it was easy to miss.
Not to mention the wines was not great so remember making a decision not to continue.
- Verified customer
Awful wines at a steep price
I took up the offer based on a coupon sent from a vendor (I had purchased something from Kogan online). There were two different coupons I received, both offering "introductory" pricing but the prices were significantly different based on the two different coupons. Naked Angel clarified this to advise that "better quality" wines were sent for the more expensive purchase. I opted to try the better quality wines.
Delivery was fast (around three-days from placing my order). A mixed dozen reds arrived. The price of each bottle was (from memor...y) around $20. Over the next month, I sampled all the reds (shiraz; merlot; cabernet; etc.). There were four out of 12 that were unpalatable. They were high in tannin and had a nasty after-taste. They were just plain awful. There were a few that were smoother but still high in tannin and definitely not something I would want to drink again. I wrote a letter of complaint to Naked Wines who said that they would replace any wine that was not acceptable but I don't know how I would go trying to return opened bottles with at least a full glass drunk. Last week, I went to a local wine supplier and I purchased two bottles of Cab/Sav for $15 each. These were (without word of a lie) smooth as silk and wine that I would happily buy again (at a price significantly cheaper than those charged by Naked Angel).
- Verified customer
Love the concept, but didn't have a good experience. Ordered a dozen mixed, mediocre is an understatement. Didn't expect them to be amazing, just drinkable and an opportunity to try some new Australian wines.
Like others, I got caught out with the automatic $40 monthly subscription, details of which can only be found in the fine print (i.e. it's not stated anywhere in the body of the emails I received after my initial purchase, or in my profile/account on the website). Yes, you should always read the T&Cs, that doesn't change the fact that this is still blatantly sneaky. This was immediately cancelled and refunded when I rang the customer service number.
Seriously underwhelmed by the quality of the wine and my overall experience.
I can not get over how great naked wines is... And I've only just started. I used a voucher to get .y first box and I had a small issue with the website, I called them up and was helped so easily. I was also advised how the angel part works and even though at first I wasn't sure after reading more about it I feel like it is absolutely a great idea. Even better I ordered my box at 8am perth tim and it arrived by 2pm the same day!
Thank you naked wines... a bottle of white is already in the fridge ready to try!
A very happy customer
I have been drinking naked wines for over 5 years and really enjoy the wines, and love to support the winemakers. I initially received one of the discounted cases of wine, but it was clear to me that I would then have money deducted from my account which was mine to spend on wines of my choice when I wanted, but that this certainty of financial commitment allowed wines to be made. I am also able to cancel at anytime but have found it to be a worthwhile and highly enjoyable purchase. They have a great and growing selection of wines and some amazing winemakers.
I ordered wines from Naked Wines after receiving a gift voucher with a product I purchased for my pet. The wines were very good. Fast forward and I was mentioning this to an acquaintance and they warned me to check my bank account because Naked Wines had been deducting $40 from their account for almost 2 years before they realised. I went home and checked my credit card and they had been doing the same to me. I never authorised any such payment so be careful before purchasing anything from Naked Wines.
Great concept to help our wine industry, BUT.......
We were given a voucher to purchase wine from a caravan park booking company chain, we thought it was a freebie, to keep us signed up with the booking chain, but after ordering the wine, we were charged $60, which to be fair was good value so be went on with the purchase.
The wine was delivered, although a day late and a sneaky delivery fee charged.
We haven’t sampled the goods as we are away for the winter.
However, we inadvertently signed up for a monthly fee of $40.
We are pretty savvy financially and computer literate, but we got caught. I...
Naked wines have been excellent value for money and I am satisfied with their product!
I didn't read the fine print when I signed up and had $40/month deducted from my account for 2 months. I wanted a refund of this money I can't afford at this time and was worried based on previous reviews, that this would be a hassle to get back. Spoke with Sue from customer service, she was prompt, friendly and able to process my request with no troubles at all! Will be a returning customer in future! :)
I am being robbed
I've asked to STOP taking money from my account and they still keep taking the money
How can I stop this robbery???
This situation should be looked at by the consumer affairs because this is a disgrace
Naked Wines is a Scam with no boundaries or respect for the so-called "customers"
Regarding: Don't use aggressive language, well, stop robbing me!!!!
I'm a happy naked customer
Those who are calling this a scam obviously didn't read the fine print... it was very clear to me that I was signing up for a monthly deduction, but I thought I'd give it a go as it was also very clear that you could cancel anytime. I was very impressed with their selection, quality and service. So I have been enjoying great quality wines for about 3 years now.
They send our gift voucher $100 but it’s a gimmick as they still make you pay at least $40. They don’t let you have another option to buy and have to buy a package so you ending up paying even though you have a voucher
An Excellent Service!
I purchased 12 bottles after receiving a $100 discount code with my HelloFresh meal delivery. After reading numerous negative reviews, I promptly cancelled my Angels subscription (which was automatically added to my order without my consent), and sent an email to verify that I would not be charged anything more than what I had agreed to. I appreciate the comments criticising this deceitful practice.
I usually only drink red wines, so I took this as an opportunity to experiment with some that I would not order out. I have been very pleased with my wine and will consider purchasing again.
2 vouchers with exactly same code and password
Got the 2 vouchers on 2 separate orders from Book Depository online Bookstore.
Thank God I read the reviews on product reviews.
I noticed the 2 vouchers are exactly the same (same code and password) as in the attached photo.
Definitely a SCAM
I want my $40 back!!!
I thought I was the only one that scammed by this deceitful marketing.
I purchased multiple items online. When I received this items ,there is a $100 voucher included in the box, this given voucher is to use when you purchase wines from naked wines.
I was happy bcoz $100 is a big discount. So went online placed my first order from naked wines, I ordered a case. I had to sign up with naked wines to place the order, and use the voucher, so I gave my details . The original price of the wines if im not mistaken it was $160 but I only paid $60 b...
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Questions & Answers
Charging my credit card for items I have not ordered not happy
If you are not happy, ring/email Naked Wines and have a chat. Previous to signing up, I read all the reviews, read Naked Wines documentation, and was totally aware of the process. I have not had a problem at all and get excited when I have enough in my "stash" to order another case of beautiful wines to try.
Naked WinesNaked Wines
Hello Kylie, we're so sorry to hear that this payment has come as a shock. It appears that you have purchased one of our sign-up cases when placing your first order with us. As stated in the T&Cs, purchasing one of these cases does sign you up to our Angel program. Our program does, however, allows you to cancel at any time and issue a full refund, so we can most certainly process that for you. Please email us at email@example.com or call us on 1300 898 677 so we can sort this out for you immediately.
We're again very sorry about the miscommunication, and we look forward to hearing from you soon to sort this out.
(Cheers, Barbs for jumping in!)
was just about to use "$100 voucher" thanks to all for heads up ....SCAM
Naked WinesNaked Wines
Hello Alis, we're sorry to hear that this is your initial impression of us. We would like to assure you that we are not a scam at all. Here at Naked, our customers support independent winemakers in return for exclusive access to delicious hand-crafted wines at insane prices. We call them Angels. Angels put $40 a month into their Naked Wines piggy-bank to then spend on whatever wines they like, whenever they like. In return for their support, they receive 25-50% off exclusive wines, monthly free samples and more. This then helps us fund talented winemakers to follow their dreams!
We're an incredible community of winemakers, Angels, and staff and we would love you to give us the opportunity to show you. If you wish to know more or if you have any questions, please don't hesitate to reach out via emailing us firstname.lastname@example.org or calling us on 1300 898 677.
This is how I was introduced to Naked Wines, did my research first and then ordered my first case of beautiful wines. Again did full research prior to deciding to become an Angel and become very excited when I have enough in my account to order another case. I am super excited by these wines as they do not tend to give me a headache. Woohoo.
How do I cancel subscription?
Naked WinesNaked Wines
Hello Lucia, we're sorry to hear that you no longer want to be an Angel. Here at Naked, we have a very flexible cancelation policy where you can cancel and request a full refund at any time. Please email us at email@example.com or call us on 1300 898 677 so we can sort this out for you immediately!
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