Excellent Products & Service
I have been with Naked Wines for a number of years and have found them to be very helpful with a great value range of products. I usually order from the lower price range, and for under $10 you can get some very enjoyable wines that compare very favourably with most wines I've tried in that price range. As for people claiming it's a scam, come on really??? What do you expect, you're just getting $100 worth of free wine? It's quite a while ago now that I joined, but I recall it being fairly obvious what the conditions were. You get a $100 discou...nt (so your first order costs very little) and then can cancel anytime. Not sure how that is a scam, but if you don't want to take advantage of a great deal then that's your choice I guess. Unfortunately circumstances mean I have had to cancel my membership for now, but I'll likely be back as a member in the future. And all it took was an email and my membership was cancelled immediately. So I would definitely recommend you give it a go, you've really got nothing to lose.
Delivery stolen/lost and no help
I had a delivery that never arrived after having multiple delivered successfully before.
When enquires they said the box was signed for, by a name I don’t know. So the delivery man had obviously handed my parcel over to someone clearly not in my unit as I lived alone, which they should not do.
They also said delivery noted it was dropped off at 6.13am and left at my front door as per my instructions. Well I don’t leave for work that early so there’s no way I’ve missed it.
I believe they took it to the wrong unit or something and someone has ...
Like other people in this thread about Naked Wines, I got sucked in also. With no intention of becoming a member of anything, and under the impression I was merely buying a carton of wine fom an online retailer, only to find a $40 credit card debit for something I did not order, appear 3 or 4 weks after my wine order. Hopefully it has been resolved as a phone consultant there said they would cancel that "membership" and refund the $40, citing a period of 2 to 5 working days.
- Verified customer
Good as far as subscription based wine clubs go
Can be a surprise to those who don't know that you pay a monthly amount for credit for wines, but surprised at the price and quality of wines. Money that you pay is enough to choose a case every 3-5 months or so. Other wine services (eg. virgin wines) automatically take $200 from your account every 3 months and send you a random batch of wines which is much much worse. Good and interesting selection of wine!
Why, oh why, does Naked Wines use FASTWAY as their Courier?
The wines are great, but Naked Wines decision to save themselves a few cents and use FASTWAY COURIERS (the worst Couriers in Australia by reputuation - have a read about them on ProductReview) as their only delivery option spoils everything. Constantly late, no call centre, have to speak to actual franchise delivery driver with no contact details, who is ruder and smellier than an average Taxi Driver. Why, oh, why do you use them, Naked Wines? Use Courier Please or even better, Australia Post, like everyone else does.
Read terms and conditions on voucher code
Lots of annoying emails initially, had issues trying to make the purchase, (one of those voucher codes with a Kogan purchase.) then finally made the purchase and for some reason my card was declined.
Then read the reviews and discovered Id be paying $40 a month and discovered you cannot remove your card from your profile.
So being in Perth and 3 hours behind called them of course the standard blah blah Australian Eastern Standard Time... emailed them to cancel and then read more reviews and cancelled my Credit Card. Im not about ...
Brilliant concept, great service, cheap drinking of great wines. You would have to be a complete idiot not to understand and comprehend to concept and details. I am an Angel contributing $50 monthly enjoying great wines at a very reasonable price
was considering it, until I read all the reviews
I got given a so called $ 100 voucher, and I thought " I'll use it to get a few bottles of wine to try. When I read the T & C's, then all the horror story reviews, I realised it's signing you up to ongoing debits. NO THANKS, I think I'll I'll stick with the big chains. Should have known better. NO ONE gives a $100 voucher away without strings attached.
A big fat scam
Just another scam disguised as a 'bargain'. I bought tickets to a concert and got a $100 naked wines voucher, but when i went to claim it, i was disgusted by the highly overpriced wines i had to choose from and when my order came in at under $100, the site told me YOU NEED TO ORDER 5 MORE BOTTLES. JUST ANOTHER SCAM AIMED AT BLEEDING YOU DRY
Like the concept but not the obligation.
I was speaking to someone about Naked Wines and I was impressed by the concept of supporting small producers so thought I would jump on and order a few to try. Not interested in signing up but that is fine as you can buy by the case. However, when I got to the checkout and realized I could only purchase by storing my credit card details with the company I was out. Far too great an obligation. In the world of PayPal etc. it seems very shortsighted. So I have not ended up trying and won't unless this arrangement changes.
Excellent customer service when dealing with delivery hassles.
Ok, so first off the bat; anyone who thinks they are being given a $100 free credit without any strings attached needs a reality check. If you're too thick or too lazy to figure out what those strings are, well caveat emptor baby.
That said, my experience with Naked Wines to date has not been without its frustrations. I signed up for an Angel membership in order to cash in on the $100 voucher in time for Christmas. Website said free next day delivery to Sydney metro so I placed my order to align with a day I knew someone would be home to acc...ept delivery. Except the delivery never came. Re-checking my confirmation email, I notice that it said 2 day delivery, and I'd been charged a delivery fee. Got on the phone to have a wee rant at them (bonus points for having a local phone number and real people on the end of it!). They quickly agreed I shouldn't have been charged for delivery and refunded it. The 2 day delivery was a bit more of a sticking point. They insisted that by using the delivery calculator, it came up with 2 day delivery, which must mean I'm outside the metro area. Given I live less than 3km from the Sydney CBD, I called nonsense on that explanation. I also then checked the calculated delivery time for Sydney 2000 postcode (ie: the dead centre of the city) and Melbourne 3000 (for comparison) and both were giving 2 day delivery. They then said it was probably due to the time of year and the sheer volume of orders right now. Look, that's fine, its a busy time of year, but a) don't advertise next day delivery if its not available and b) don't make me go hunting deep, deep into the bowels of your website for a delivery calculator I didn't know I needed to use, or wait until my order confirmation arrives, to find out that I'm not getting next day delivery. Update your website wording, add a banner, or something. Your customers are busy this time of year too and flapping around trying to sort out re-deliveries and dealing with couriers (quelle horreur!) is an unnecessarily pain point. End of a long story; Naked Wines delayed my delivery by a week until the next time I could be home to accept delivery, refunded the charge and have apparently added a freebie to my next order by way of apology. So not perfect, but they clearly care about keeping customers happy and that goes a long way. Just hope the wine is good after all this!
Yes Naked Wines $40 deal is a scam
Saw comments re $40/month payment and checked, sure enough, disclaimers buried towards bottom of email confirm that I will be charged monthly. There was no reference at all to it in their promotion or communications, they even sidle up to it sneakily by stating '... they make spectacular wines for you, at insider prices. So your $40 gets you better wine ...' that was the first mention of the $40 - on 6th paragraph down of introductory email. Even then its not totally clear is it? Only on next para is it confirmed where they state 'You can pick ...the day of the month your $40.00 gets saved, and change the amount, or cancel anytime you like'. And the $40 'gets saved' - does this mean it goes onto my account and is then available to me to use to purchase wine? Even now having looked into it, I don't know. This kind of deceptive practice shouldn't be allowed.
Fabulous quality wines, prompt delivery and great value
We have ordered from Naked wines for a couple of years now. We love the quality and always get a great deal. Cant fault them actually. Delivery to your door too, whats not to like
- Verified customer
Just realised I have been scammed out of $40/month with nothing in return. I took up a free offer but did not willingly give permission to keep taking money. Not only this, they keep changing their name on the transaction description. Eg credit card statements from:-
Naked Win sydney
Naked Angel Sydney
Naked Wines Australia Newport
Beware of this deceptive scam.
As there were other similar credit card amounts for other legit reasons it was easy to miss.
Not to mention the wines was not great so remember making a decision not to continue.
- Verified customer
Awful wines at a steep price
I took up the offer based on a coupon sent from a vendor (I had purchased something from Kogan online). There were two different coupons I received, both offering "introductory" pricing but the prices were significantly different based on the two different coupons. Naked Angel clarified this to advise that "better quality" wines were sent for the more expensive purchase. I opted to try the better quality wines.
Delivery was fast (around three-days from placing my order). A mixed dozen reds arrived. The price of each bottle was (from memor...y) around $20. Over the next month, I sampled all the reds (shiraz; merlot; cabernet; etc.). There were four out of 12 that were unpalatable. They were high in tannin and had a nasty after-taste. They were just plain awful. There were a few that were smoother but still high in tannin and definitely not something I would want to drink again. I wrote a letter of complaint to Naked Wines who said that they would replace any wine that was not acceptable but I don't know how I would go trying to return opened bottles with at least a full glass drunk. Last week, I went to a local wine supplier and I purchased two bottles of Cab/Sav for $15 each. These were (without word of a lie) smooth as silk and wine that I would happily buy again (at a price significantly cheaper than those charged by Naked Angel).
- Verified customer
Love the concept, but didn't have a good experience. Ordered a dozen mixed, mediocre is an understatement. Didn't expect them to be amazing, just drinkable and an opportunity to try some new Australian wines.
Like others, I got caught out with the automatic $40 monthly subscription, details of which can only be found in the fine print (i.e. it's not stated anywhere in the body of the emails I received after my initial purchase, or in my profile/account on the website). Yes, you should always read the T&Cs, that doesn't change the fact that this is still blatantly sneaky. This was immediately cancelled and refunded when I rang the customer service number.
Seriously underwhelmed by the quality of the wine and my overall experience.
I can not get over how great naked wines is... And I've only just started. I used a voucher to get .y first box and I had a small issue with the website, I called them up and was helped so easily. I was also advised how the angel part works and even though at first I wasn't sure after reading more about it I feel like it is absolutely a great idea. Even better I ordered my box at 8am perth tim and it arrived by 2pm the same day!
Thank you naked wines... a bottle of white is already in the fridge ready to try!
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Questions & Answers
I did pay to buy some wine many months ago
Now i find out they have been taking $40 Monthly from my account
Thinking its my wife i left it alone '
Now i know its me i feel cheated .
Please be up front when taking peoples money .
This looks like a Scam Feels like a Scam and after many months i Know its a Scam .
Giving you a good deal is one thing , Taking your money with some small print after taking your credit card details is another .
Looks like i have paid more for the wines i bought many months ago.
You may have good intention but not a good way of doing things .
Please let all your customers know that a $40 is being deducted ,
To be honest this is what scammers do .
Naked WinesNaked Wines
we are really sorry to hear that these payments have come as a shock to you. It seems you might have used one of our vouchers to purchase a sign-up case. As stated in the T&Cs, purchasing one of these cases does sign you up to our Angel program. Our program does, however, allow you to cancel at any time where we will issue a full refund of the money you have deposited into your Naked Wines account but not spent. If this sounds like something you would like us to process for you, please email us at firstname.lastname@example.org or call us on 1300 898 677 so we can sort this out for you immediately.
I have a $100 voucher how can I redeem this without becoming a member or angel
Naked WinesNaked Wines
Hey Sank, you’re more than welcome to use our $100 voucher without signing up. The sign up condition only applies when you purchase one of our sign up cases.
Building your own case exempts you from signing up.
For any questions please don’t hesitate to reach out to our lovely Customer Happiness Team via emailing email@example.com. They’re available Monday to Friday from 9am to 5pm.
I received a "Wine Voucher" from nakedwines.com in the mail inside a wish.com package without even knowing prior to opening it. I definitely will NOT be using it, is there any way to trade it back in for actual money?
Sorry, Zac, I have no idea about this: I do know that Naked Wines comprises a reputable group attempting to promote the business of small scale private wine growers; I have enjoyed good quality wines from them over the last year.
Naked WinesNaked Wines
Hey Zac, you are not able to sell our vouchers. You can, however, pass them on to family or friends if you do not wish to use them. We hope this answered your question. If you would like to know more or if you have any further questions, please email us at firstname.lastname@example.org or call us on 1300 898 677 and someone from our lovely Customer Happiness Team will be more than happy to answer them for you.
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