Naked Wines

I love a red and nowadays do all of my purchases from naked wines. Great taste, great value. I cant say much more other than I recommend all wine drinkers

I have been drinking naked wines for over 5 years and really enjoy the wines, and love to support the winemakers. I initially received one of the discounted cases of wine, but it was clear to me that I would then have money deducted from my account which was mine to spend on wines of my choice when I wanted, but that this certainty of financial commitment allowed wines to be made. I am also able to cancel at anytime but have found it to be a worthwhile and highly enjoyable purchase. They have a great and growing selection of wines and some amazing winemakers.

I ordered wines from Naked Wines after receiving a gift voucher with a product I purchased for my pet. The wines were very good. Fast forward and I was mentioning this to an acquaintance and they warned me to check my bank account because Naked Wines had been deducting $40 from their account for almost 2 years before they realised. I went home and checked my credit card and they had been doing the same to me. I never authorised any such payment so be careful before purchasing anything from Naked Wines.

We were given a voucher to purchase wine from a caravan park booking company chain, we thought it was a freebie, to keep us signed up with the booking chain, but after ordering the wine, we were charged $60, which to be fair was good value so be went on with the purchase.
The wine was delivered, although a day late and a sneaky delivery fee charged.
We haven’t sampled the goods as we are away for the winter.

However, we inadvertently signed up for a monthly fee of $40.
We are pretty savvy financially and computer literate, but we got caught. It was very well hidden.
I rang the Naked Wine number, got put on hold, then requested a call back, which never came.
Emailed them, got an automated reply, eventually got a reply to say our subscription would be cancelled and money refunded, but in the mean time, I remembered my login password, and found it very simple to cancel our subscription, which they promised would stop, and any money paid would be refunded. Yet to see it as this only happened yesterday.
So the moral of our story is,

1/ You get nothing for nothing.

2/ ALWAYS read the fine print.

3/ ALWAYS remember your login passwords when signing up for this type of thing.

4/ Keep a vigilant lookout on your bank statements, preferably use e banking for instant access.

Naked wines have been excellent value for money and I am satisfied with their product!
I didn't read the fine print when I signed up and had $40/month deducted from my account for 2 months. I wanted a refund of this money I can't afford at this time and was worried based on previous reviews, that this would be a hassle to get back. Spoke with Sue from customer service, she was prompt, friendly and able to process my request with no troubles at all! Will be a returning customer in future! :)

I've asked to STOP taking money from my account and they still keep taking the money
How can I stop this robbery???
This situation should be looked at by the consumer affairs because this is a disgrace
Naked Wines is a Scam with no boundaries or respect for the so-called "customers"

Regarding: Don't use aggressive language, well, stop robbing me!!!!

Those who are calling this a scam obviously didn't read the fine print... it was very clear to me that I was signing up for a monthly deduction, but I thought I'd give it a go as it was also very clear that you could cancel anytime. I was very impressed with their selection, quality and service. So I have been enjoying great quality wines for about 3 years now.

They send our gift voucher $100 but it’s a gimmick as they still make you pay at least $40. They don’t let you have another option to buy and have to buy a package so you ending up paying even though you have a voucher

I purchased 12 bottles after receiving a $100 discount code with my HelloFresh meal delivery. After reading numerous negative reviews, I promptly cancelled my Angels subscription (which was automatically added to my order without my consent), and sent an email to verify that I would not be charged anything more than what I had agreed to. I appreciate the comments criticising this deceitful practice.

I usually only drink red wines, so I took this as an opportunity to experiment with some that I would not order out. I have been very pleased with my wine and will consider purchasing again.

Got the 2 vouchers on 2 separate orders from Book Depository online Bookstore.
Thank God I read the reviews on product reviews.
I noticed the 2 vouchers are exactly the same (same code and password) as in the attached photo.
Definitely a SCAM

I thought I was the only one that scammed by this deceitful marketing.
I purchased multiple items online. When I received this items ,there is a $100 voucher included in the box, this given voucher is to use when you purchase wines from naked wines.
I was happy bcoz $100 is a big discount. So went online placed my first order from naked wines, I ordered a case. I had to sign up with naked wines to place the order, and use the voucher, so I gave my details . The original price of the wines if im not mistaken it was $160 but I only paid $60 bcoz I used the $100 voucher.So yes! The next day I got my wines delivered immediately , they taste good. Thank you for the $100 voucher .
Now after a month from placing that first order, I got surprised they just took $40 out of my bank account without my authorization. I am so mad!!!
What was that?
I have not ordered anymore wines from naked wines after that first order but why they took $40 out of my account. So I thought this is a scam! I will never deal with them again!
I just want my money back now!!!

Same experience as many others posting here. Can we all be too stupid to have read the conditions? I think not. Ironically my credit card was scammed and drained dry by crooks and CBA had frozen the funds, so Naked couldn't draw the $40. They've just sent me an email about it so I'll have great fun responding to that. AND NOTE TO PRODUCT REVIEW: Why are you only showing star ratings for the Naked product, not the service? If you just quickly check the star rating and don't read the reviews it's very misleading.

We tried out a $100 voucher from our pet food supplier, and the case of wine we got was good value and delivered as promised. Their marketing was however full of promotion for being an "angel" involving regular deductions. We were very careful not to sign up to the regular payments before we had a chance to try out the wine and their service. However on checking our naked wine account, they had deducted $40 from our credit card without our consent. I am normally pretty good at fine print, and looked for this upfront. This deceitful conduct is terrible. They did refund the money, but I will not deal with them again.

Given a voucher to purchase wines from Naked Wines which stated there was no ongoing obligation to purchase. When I used the voucher, got emails from them I was on a wait list for a $40 monthly commitment! Do not understand how this type of business practice and misleading conduct can be allowed in this day and age. Will refer them to Consumer Affairs.

Once they get your bank detail, They take money from you without your authority. They should get sued because it is illegal and unethical. Never going to do business with them again.

We are another couple that has been caught out in this marketing ploy.
Purchase from Dick Smith arrived with one of these vouchers but no commentary.
Logged in, provided my details and paid for initial purchase. No specific mention of anything to do with the $40 per month debited toward next purchase. Also initial email has nothing about the workings of their system.
We think this is very deceitful marketing and have emailed them requesting removal of our details from their system and cancellation of initial order if it has not been processed.
Thank heavens for this site. should have come here first.

You get a $50 or $100 voucher to buy wine from them (which is a great value for money and the wine is good). But they deduct $40 per month from your bank account without being authorised to do so! and they name you an Angel member! They never mention in their emails/advertisements that by signing up you'll have to pay $40 per month. What a sneaky way of running a business!

I placed an order with naked wines next day they took small amount of money from account when I contacted them they said I never placed an order girl on phone just talked in circles be careful

I've been a Naked Wines "Angel" for a few years now and I am always pleasantly surprised by the quality and value. I feel very much like part of a community, with the ability to learn more about the wine makers, communicate directly with them as well as provide feedback anytime. Delivery after ordering is very prompt too.

these guys are a bunch of scammers.
They hand out $100 wine vouchers, the voucher did not have any disclaimer that states that you will be charged $40 per month and be auto added to become a member ANYWHERE on the vouch at all.