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Naked Wines
jo64Hunter Region, NSW
- 4 reviews
A big fat scam
Just another scam disguised as a 'bargain'. I bought tickets to a concert and got a $100 naked wines voucher, but when i went to claim it, i was disgusted by the highly overpriced wines i had to choose from and when my order came in at under $100, the site told me YOU NEED TO ORDER 5 MORE BOTTLES. JUST ANOTHER SCAM AIMED AT BLEEDING YOU DRY
1 comment
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tcoadelAdelaide
- 19 reviews
Like the concept but not the obligation.
I was speaking to someone about Naked Wines and I was impressed by the concept of supporting small producers so thought I would jump on and order a few to try. Not interested in signing up but that is fine as you can buy by the case. However, when I got to the checkout and realized I could only purchase by storing my credit card details with the company I was out. Far too great an obligation. In the world of PayPal etc. it seems very shortsighted. So I have not ended up trying and won't unless this arrangement changes.
1 comment
Naked WinesNaked Wines
Hey TCoadel, we're sorry to hear that you've felt let down by our payment method. We don't currently use Paypal, however, your feedback is something we will pass on to the team. We can assure you that... Read more
our website is secure and that your card details cannot be seen by us. We do hope this doesn't deter you completely as we would love for you to give us a try and welcome you into our amazing community of Angels, winemakers, and staff.Similar opinion? Write a review on ProductReview.com.au!
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4.3LizSydney, NSW
Excellent customer service when dealing with delivery hassles.
Ok, so first off the bat; anyone who thinks they are being given a $100 free credit without any strings attached needs a reality check. If you're too thick or too lazy to figure out what those strings are, well caveat emptor baby.
That said, my experience with Naked Wines to date has not been without its frustrations. I signed up for an Angel membership in order to cash in on the $100 voucher in time for Christmas. Website said free next day delivery to Sydney metro so I placed my order to align with a day I knew someone would be home to acc...Read more
ept delivery. Except the delivery never came. Re-checking my confirmation email, I notice that it said 2 day delivery, and I'd been charged a delivery fee. Got on the phone to have a wee rant at them (bonus points for having a local phone number and real people on the end of it!). They quickly agreed I shouldn't have been charged for delivery and refunded it. The 2 day delivery was a bit more of a sticking point. They insisted that by using the delivery calculator, it came up with 2 day delivery, which must mean I'm outside the metro area. Given I live less than 3km from the Sydney CBD, I called nonsense on that explanation. I also then checked the calculated delivery time for Sydney 2000 postcode (ie: the dead centre of the city) and Melbourne 3000 (for comparison) and both were giving 2 day delivery. They then said it was probably due to the time of year and the sheer volume of orders right now. Look, that's fine, its a busy time of year, but a) don't advertise next day delivery if its not available and b) don't make me go hunting deep, deep into the bowels of your website for a delivery calculator I didn't know I needed to use, or wait until my order confirmation arrives, to find out that I'm not getting next day delivery. Update your website wording, add a banner, or something. Your customers are busy this time of year too and flapping around trying to sort out re-deliveries and dealing with couriers (quelle horreur!) is an unnecessarily pain point. End of a long story; Naked Wines delayed my delivery by a week until the next time I could be home to accept delivery, refunded the charge and have apparently added a freebie to my next order by way of apology. So not perfect, but they clearly care about keeping customers happy and that goes a long way. Just hope the wine is good after all this!1 comment
Naked WinesNaked Wines
Hey Liz, we're so sorry to hear about the initial miscommunication that has occurred regarding our website and voucher. 5-star feedback is extremely important to us so we really appreciate your honest... Read more
review. We have notified the team to look over the copy displayed on the website and vouchers to ensure clarity. We really appreciate you bringing this to our attention.Similar opinion? Write a review on ProductReview.com.au!
FrankSydney, NSW
Yes Naked Wines $40 deal is a scam
Saw comments re $40/month payment and checked, sure enough, disclaimers buried towards bottom of email confirm that I will be charged monthly. There was no reference at all to it in their promotion or communications, they even sidle up to it sneakily by stating '... they make spectacular wines for you, at insider prices. So your $40 gets you better wine ...' that was the first mention of the $40 - on 6th paragraph down of introductory email. Even then its not totally clear is it? Only on next para is it confirmed where they state 'You can pick ...Read more
the day of the month your $40.00 gets saved, and change the amount, or cancel anytime you like'. And the $40 'gets saved' - does this mean it goes onto my account and is then available to me to use to purchase wine? Even now having looked into it, I don't know. This kind of deceptive practice shouldn't be allowed.2 comments
Naked WinesNaked Wines
Hey Frank, we're sorry to hear that you found our T&Cs unclear. We would love to assure you that this is not our intention at all.
To clarify, our customers (called Angels) support independent winema... Read more
kers in return for exclusive access to delicious hand-crafted wines at insane prices. Angels put $40 a month into their Naked Wines piggy-bank to then spend on whatever wines they like, whenever they like. In return for their support, they receive 25-50% off exclusive wines, monthly free samples and more. This then helps us fund talented winemakers to follow their dreams!I didn't find your T&Cs unclear - I hadn't seen them, I have checked every communication from you and I can't see where the T&Cs are. Can you confirm where in your communications to your customers you... Read more
clarify your T&Cs? I finally found them on your website, there is a lot of info and I have still not found reference to the charge. Obviously it is buried there somewhere, can you tell me where? Anyway, a charge for something is not a T&C - it is a charge, and it should be made clear. I would have thought it would be illegal to have a hidden cost buried in your T&Cs (that as far as I can see I did not receive) then help yourself to funds on the strength of that. Certainly unethical.Similar opinion? Write a review on ProductReview.com.au!
jmb
- 4 reviews
Fabulous quality wines, prompt delivery and great value
We have ordered from Naked wines for a couple of years now. We love the quality and always get a great deal. Cant fault them actually. Delivery to your door too, whats not to like
1 comment
Naked WinesNaked Wines
Glad to hear you think our wines are fab, Jmb! Thanks so much for sharing your 5-star feedback with us. We really appreciate your loyalty as an Angel customer.
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- Verified customer
Scammed
Just realised I have been scammed out of $40/month with nothing in return. I took up a free offer but did not willingly give permission to keep taking money. Not only this, they keep changing their name on the transaction description. Eg credit card statements from:-
Naked Win sydney
Naked Angel Sydney
Naked Wines Australia Newport
Beware of this deceptive scam.
As there were other similar credit card amounts for other legit reasons it was easy to miss.
Not to mention the wines was not great so remember making a decision not to continue.
1 comment
Naked WinesNaked Wines
Hey Tracey,
we're sorry to hear that you feel scammed and that you didn't enjoy the wine you purchased from us. ... Read more
We would like to assure you that we have not scammed you. These transactions are legitimate we apologise if they have caused confusion. It appears that you may have purchased one of our sign-up cases when placing your first order with us. As stated in the T&Cs, purchasing one of these cases does sign you up to our Angel program. If you never intended to sign up, that's not a problem at all as we have a very flexible cancellation policy. You are able to request a full refund and account shut down at any time. If you would like us to process this for you, please email us at chat@nakedwines.com.au or call us on 1300 898 677 so we can sort this out for you immediately. With regards to the wine you weren't happy with, we would like to let you know that we have in-house Wine Advisors who work from 9 am to 5 pm Monday to Friday. They would love to chat with you about your taste profile to better recommend you wine if you would like to give us another try. We look forward to hearing from you to resolve this issue as soon as possible.Similar opinion? Write a review on ProductReview.com.au!
Wayne
- 7 reviews
- 6 likes
- Verified customer
Awful wines at a steep price
I took up the offer based on a coupon sent from a vendor (I had purchased something from Kogan online). There were two different coupons I received, both offering "introductory" pricing but the prices were significantly different based on the two different coupons. Naked Angel clarified this to advise that "better quality" wines were sent for the more expensive purchase. I opted to try the better quality wines.
Delivery was fast (around three-days from placing my order). A mixed dozen reds arrived. The price of each bottle was (from memor...Read more
y) around $20. Over the next month, I sampled all the reds (shiraz; merlot; cabernet; etc.). There were four out of 12 that were unpalatable. They were high in tannin and had a nasty after-taste. They were just plain awful. There were a few that were smoother but still high in tannin and definitely not something I would want to drink again. I wrote a letter of complaint to Naked Wines who said that they would replace any wine that was not acceptable but I don't know how I would go trying to return opened bottles with at least a full glass drunk. Last week, I went to a local wine supplier and I purchased two bottles of Cab/Sav for $15 each. These were (without word of a lie) smooth as silk and wine that I would happily buy again (at a price significantly cheaper than those charged by Naked Angel).1 comment
Naked WinesNaked Wines
Hi Wayne,
we're sorry to hear that you've had an unsatisfactory experience with Naked Wines. It's a shame to read that four wines were unpalatable for you. Our pre-mixed cases include wines with diff... Read more
erent flavour profiles so Angel customers can taste a variety. We would love to inform you that we do have in-house Wine Advisors who work from 9 am to 5 pm Monday to Friday. If you want to give us another try, they are available to chat about your taste profile to better recommend you wine. This way you can build a case based on your taste, with wines that we know you will love.Similar opinion? Write a review on ProductReview.com.au!
KateMetropolitan Adelaide, SA
- 3 reviews
- Verified customer
Disappointed
Love the concept, but didn't have a good experience. Ordered a dozen mixed, mediocre is an understatement. Didn't expect them to be amazing, just drinkable and an opportunity to try some new Australian wines.
Like others, I got caught out with the automatic $40 monthly subscription, details of which can only be found in the fine print (i.e. it's not stated anywhere in the body of the emails I received after my initial purchase, or in my profile/account on the website). Yes, you should always read the T&Cs, that doesn't change the fact that this is still blatantly sneaky. This was immediately cancelled and refunded when I rang the customer service number.
Seriously underwhelmed by the quality of the wine and my overall experience.
1 comment
Naked WinesNaked Wines
Hey Kate, we're sorry to hear that you were underwhelmed with your first order from us. We would like to let you know that we have in-house Wine Advisors who are available from 9 am to 5 pm who would ... Read more
love to chat about your taste profile to better recommend you wine. As for the wines you have tried and did not like, we have a money-back guarantee policy where Angels are able to request a refund if their wine is damaged or if they didn't like it. If you would like to talk further about either of these options, please email us at chat@nakedwines.com.au or call us on 1300 898 677. We're again very sorry to hear about your disappointment and we hope to hear from you soon.Similar opinion? Write a review on ProductReview.com.au!
Leyla C.Perth, WA
Blown away!
I can not get over how great naked wines is... And I've only just started. I used a voucher to get .y first box and I had a small issue with the website, I called them up and was helped so easily. I was also advised how the angel part works and even though at first I wasn't sure after reading more about it I feel like it is absolutely a great idea. Even better I ordered my box at 8am perth tim and it arrived by 2pm the same day!
Thank you naked wines... a bottle of white is already in the fridge ready to try!
1 comment
Naked WinesNaked Wines
Hey Leyla, we're so thrilled to hear that you've joined the Naked community. It's so amazing to hear that you also enjoyed our customer service, we will be sure to pass this amazing 5-star feedback to the team.
Thanks for your support!
Similar opinion? Write a review on ProductReview.com.au!
ZScottPerth, WA
- 3 reviews
Sensational wines for taste and value
I love a red and nowadays do all of my purchases from naked wines. Great taste, great value. I cant say much more other than I recommend all wine drinkers
1 comment
Naked WinesNaked Wines
Hello ZScott, thanks so much for the awesome 5-star review. We're so happy to hear that you're enjoying our wines. We really appreciate your support!
Similar opinion? Write a review on ProductReview.com.au!
A very happy customer
I have been drinking naked wines for over 5 years and really enjoy the wines, and love to support the winemakers. I initially received one of the discounted cases of wine, but it was clear to me that I would then have money deducted from my account which was mine to spend on wines of my choice when I wanted, but that this certainty of financial commitment allowed wines to be made. I am also able to cancel at anytime but have found it to be a worthwhile and highly enjoyable purchase. They have a great and growing selection of wines and some amazing winemakers.
1 comment
Naked WinesNaked Wines
Hello Mongoose, thanks so much for the 5-star review. We're so happy to hear that you're a loyal and happy Angel. We can't thank you enough for your support. Don't forget to keep rating your wines on ... Read more
our website so we can build your taste profile. This will not only help us recommend you better wines, but it will help new Angels decide which wine to choose! Thanks again for the awesome review, Mongoose!Similar opinion? Write a review on ProductReview.com.au!
SarahGreater Melbourne (Metropolitan), VIC
- 2 reviews
- 2 likes
Be careful
I ordered wines from Naked Wines after receiving a gift voucher with a product I purchased for my pet. The wines were very good. Fast forward and I was mentioning this to an acquaintance and they warned me to check my bank account because Naked Wines had been deducting $40 from their account for almost 2 years before they realised. I went home and checked my credit card and they had been doing the same to me. I never authorised any such payment so be careful before purchasing anything from Naked Wines.
1 comment
Naked WinesNaked Wines
Hey Sarah, we're so sorry to hear that this payment has come as a shock to you. It appears that you may have purchased one of our sign-up cases when placing your first order with us. As stated in our ... Read more
T&Cs, purchasing one of these cases does sign you up to our Angel program. If signing up wasn't your intention, our cancellation policy is very flexible, where Angels can request a full refund and account shut down at any time. If you would like us to process this for you please email us at chat@nakedwines.com.au or call us on 1300 898 677 and we will sort this out for you immediately.Similar opinion? Write a review on ProductReview.com.au!
Silver F.Central Highlands and Goldfields, VIC
- 2 reviews
- 2 likes
Great concept to help our wine industry, BUT.......
We were given a voucher to purchase wine from a caravan park booking company chain, we thought it was a freebie, to keep us signed up with the booking chain, but after ordering the wine, we were charged $60, which to be fair was good value so be went on with the purchase.
The wine was delivered, although a day late and a sneaky delivery fee charged.
We haven’t sampled the goods as we are away for the winter.
However, we inadvertently signed up for a monthly fee of $40.
We are pretty savvy financially and computer literate, but we got caught. I...Read more
3 comments
Naked WinesNaked Wines
Hello Silver, we're so sorry to hear that there has been a lack of quality customer service here. We can assure you this isn't the usual experience customers receive at Naked Wines. We're also really ... Read more
sorry that the sign-up condition wasn't clear enough in the T&Cs of the sign-up case. As you have already discovered, our cancellation policy is very flexible where you can request a full refund and account shut down at any time. We're are extremely apologetic about the delay with processing this request. However, as previously mentioned, this isn't the usual service our customers receive.As promised, our money was promptly returned to our bank account within 2 business days. Thank you Naked!
Naked WinesNaked Wines
No worries, Silver. Thank you so much for letting us know. We're again very sorry about the initial miscommunication.
Similar opinion? Write a review on ProductReview.com.au!
Excellent service
Naked wines have been excellent value for money and I am satisfied with their product!
I didn't read the fine print when I signed up and had $40/month deducted from my account for 2 months. I wanted a refund of this money I can't afford at this time and was worried based on previous reviews, that this would be a hassle to get back. Spoke with Sue from customer service, she was prompt, friendly and able to process my request with no troubles at all! Will be a returning customer in future! :)
1 comment
Naked WinesNaked Wines
Hey Rachael, thanks so much for the awesome 5-star review. We're so thrilled to hear that you are enjoying our customer service. We will be sure to pass on your feedback to Sue!
We're also thrilled t... Read more
o hear that you may join up again as an Angel customer. We looking forward to it!Similar opinion? Write a review on ProductReview.com.au!
I am being robbed
I've asked to STOP taking money from my account and they still keep taking the money
How can I stop this robbery???
This situation should be looked at by the consumer affairs because this is a disgrace
Naked Wines is a Scam with no boundaries or respect for the so-called "customers"
Regarding: Don't use aggressive language, well, stop robbing me!!!!
1 comment
Naked WinesNaked Wines
Hello Jose, we're sorry to hear that there has been some sort of miscommunication. It appears that you may have purchased one of our sign-up cases when placing your first order with us. As stated in t... Read more
he T&Cs, purchasing one of these cases does sign you up to our Angel program. If signing up wasn't your intention, we do have a very flexible cancellation policy where you can request a full refund and account shut down at any time. If this sounds like something you would like us to process for you, please reach out with your account details via email (chat@nakewines.com.au) or phone (1300 898 677).Similar opinion? Write a review on ProductReview.com.au!
SmithyMetropolitan Adelaide, SA
I'm a happy naked customer
Those who are calling this a scam obviously didn't read the fine print... it was very clear to me that I was signing up for a monthly deduction, but I thought I'd give it a go as it was also very clear that you could cancel anytime. I was very impressed with their selection, quality and service. So I have been enjoying great quality wines for about 3 years now.
1 comment
Naked WinesNaked Wines
Hey Smithy, thanks for this awesome 5-star review. We're so thrilled to hear that you are enjoying Naked Wines, we really appreciate your loyalty over the years. Thanks again!
Similar opinion? Write a review on ProductReview.com.au!
Loanne NewmanGreater Melbourne (Metropolitan), VIC
- 2 reviews
- 1 like
Gimmick voucher
They send our gift voucher $100 but it’s a gimmick as they still make you pay at least $40. They don’t let you have another option to buy and have to buy a package so you ending up paying even though you have a voucher
3 comments
Naked WinesNaked Wines
Hello Loey, we're sorry to hear that there has been some sort of miscommunication. Our vouchers cannot be used in conjunction with any Naked Wines promotion/ voucher (including Angel prices). They are... Read more
for first-time customers only, with a limit of one gift card per person and all orders must be a minimum of 12 bottles. We're sorry if these T&Cs weren't clear enough. Thanks so much for taking the time to share your feedback with us, we will be sure to pass it on to the relevant people here at Naked.no terms and conditions were sent out with voucher.
Naked WinesNaked Wines
Hello Loanne, the vouchers T&Cs are located at the bottom of the voucher. A detailed version of these T&Cs is also available online.
We would like to clarify that the sign-up condition is associated ... Read more
with purchasing sign-up cases. You are actually able to use the voucher to build your own case and you won't be signed up to the Angel program.Similar opinion? Write a review on ProductReview.com.au!
Michael B.South East Queensland, QLD
- 6 reviews
An Excellent Service!
I purchased 12 bottles after receiving a $100 discount code with my HelloFresh meal delivery. After reading numerous negative reviews, I promptly cancelled my Angels subscription (which was automatically added to my order without my consent), and sent an email to verify that I would not be charged anything more than what I had agreed to. I appreciate the comments criticising this deceitful practice.
I usually only drink red wines, so I took this as an opportunity to experiment with some that I would not order out. I have been very pleased with my wine and will consider purchasing again.
1 comment
Naked WinesNaked Wines
Hey Michael,
thank you so much for taking the time to write this review. We're sorry to hear that you found our purchasing process misleading, we can assure you that this isn't our intention at all a... Read more
Similar opinion? Write a review on ProductReview.com.au!
PhilipGreater Melbourne (Outer), VIC
2 vouchers with exactly same code and password
Got the 2 vouchers on 2 separate orders from Book Depository online Bookstore.
Thank God I read the reviews on product reviews.
I noticed the 2 vouchers are exactly the same (same code and password) as in the attached photo.
Definitely a SCAM
1 comment
Naked WinesNaked Wines
Hello Philip, we can assure you that our vouchers aren't a scam. The vouchers are for first-time customers only with a limit of one gift card per person, for tracking purposes we have the same code on... Read more
some of them. We're sorry to hear that these codes have created doubt about the validity of them, but we would love to confirm that you can most certainly still use one of these vouchers to receive $100 off your first case, and then pass the second voucher onto a friend or family member.Similar opinion? Write a review on ProductReview.com.au!
joan L.Sydney, NSW
I want my $40 back!!!
I thought I was the only one that scammed by this deceitful marketing.
I purchased multiple items online. When I received this items ,there is a $100 voucher included in the box, this given voucher is to use when you purchase wines from naked wines.
I was happy bcoz $100 is a big discount. So went online placed my first order from naked wines, I ordered a case. I had to sign up with naked wines to place the order, and use the voucher, so I gave my details . The original price of the wines if im not mistaken it was $160 but I only paid $60 b...Read more
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Questions & Answers
Kylie M.asked
Charging my credit card for items I have not ordered not happy
2 answers
If you are not happy, ring/email Naked Wines and have a chat. Previous to signing up, I read all the reviews, read Naked Wines documentation, and was totally aware of the process. I have not had a problem at all and get excited when I have enough in my "stash" to order another case of beautiful wines to try.
Naked WinesNaked Wines
Hello Kylie, we're so sorry to hear that this payment has come as a shock. It appears that you have purchased one of our sign-up cases when placing your first order with us. As stated in the T&Cs, purchasing one of these cases does sign you up to our Angel program. Our program does, however, allows you to cancel at any time and issue a full refund, so we can most certainly process that for you. Please email us at chat@nakedwines.com.au or call us on 1300 898 677 so we can sort this out for you immediately.
We're again very sorry about the miscommunication, and we look forward to hearing from you soon to sort this out.
(Cheers, Barbs for jumping in!)
Alis J.asked
was just about to use "$100 voucher" thanks to all for heads up ....SCAM
2 answers
Naked WinesNaked Wines
Hello Alis, we're sorry to hear that this is your initial impression of us. We would like to assure you that we are not a scam at all. Here at Naked, our customers support independent winemakers in return for exclusive access to delicious hand-crafted wines at insane prices. We call them Angels. Angels put $40 a month into their Naked Wines piggy-bank to then spend on whatever wines they like, whenever they like. In return for their support, they receive 25-50% off exclusive wines, monthly free samples and more. This then helps us fund talented winemakers to follow their dreams!
We're an incredible community of winemakers, Angels, and staff and we would love you to give us the opportunity to show you. If you wish to know more or if you have any questions, please don't hesitate to reach out via emailing us chat@nakedwines.com.au or calling us on 1300 898 677.
This is how I was introduced to Naked Wines, did my research first and then ordered my first case of beautiful wines. Again did full research prior to deciding to become an Angel and become very excited when I have enough in my account to order another case. I am super excited by these wines as they do not tend to give me a headache. Woohoo.
Lucia B.asked
How do I cancel subscription?
1 answer
Naked WinesNaked Wines
Hello Lucia, we're sorry to hear that you no longer want to be an Angel. Here at Naked, we have a very flexible cancelation policy where you can cancel and request a full refund at any time. Please email us at chat@nakedwines.com.au or call us on 1300 898 677 so we can sort this out for you immediately!
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Naked WinesNaked Wines
Hey Jo, we're so sorry to hear that you've felt scammed. This certainly wasn't our intention at all. We have a large selection of wines and their prices do vary. If you're interested in giving us a go... Read more
, but for a lower price then we encourage you to chat with our lovely in-house Wine Advisors. They work Monday to Friday from 9 am to 5 pm and would be more than happy to recommend you affordable wines that they know you will love. You can contact them via emailing us chat@nakedwines.com.au or calling us on 1300 898 677.