Naked Wines

Good luck getting your wine delivered! They use Aramex who are the most appalling & lazy delivery company on the planet. They don’t bother to knock, you hear their van outside but just say “they attempted delivery”, tracking is never correct/updated so you never know what is happening & basically have to just stay home for days on end because they… Read more

will turn up when u least expect it. Not the 1st appalling delivery with them so they used Aus Post for me (never an issue) but they seem to have gone back to using Aramex.

BE WARNED!

I’ve been a loyal customer for many yrs , wines are beautiful but have had to cancel my account due to the horrendous delivery service.

While the wines are ok there's nothing really we couldn't buy locally. Where they fall down is outsourcing delivery to a bunch of clowns who don't seem to know how their tracking system works then outsourcing customer service overseas. It's a faceless enterprise. Once you've paid for the wines they pass you off to contractors. You aren't the… Read more

customer of the delivery contractor, and it shows. You also aren't the customer of the call centre, they try their best but seem to be working within a "one size fits all" environment.

I would not deal with Naked Wines again. After receiving a promotional voucher and declining the subscription they offered, they continued to charge my bank account without my consent. This is deceptive and unacceptable. Customers should not be charged for hidden subscriptions after refusing them. Trust is essential when doing business, and in… Read more

this case, it was severely lacking. I was sent out another case of wine but would have preferred to have my money refunded. Then, after cancelling over the phone, I was still charged for a subscription for the following two months. This is unacceptable, and I am sure the ACCC would call it 'deceptive conduct'. I am absolutely certain that I will never use this company again and would advise others to avoid them.

We wish to just say how competent the company is with processing our order plus the inclusion of the gift pack . Thank You Christine and Peter Show reply

Sue from Naked Wines was absolutely fantastic today. I have my daughter's Bridal Shower coming up, I tried ordering on line but there was a card issues. After sometime trying to sort the issue, Sue processed my order in advance and made sure the wines would be delivered on-time for the Shower. Highly recommended Naked Wines! Show reply

I have been a long time customer, and have always enjoyed supporting independent Aussie wineries. I had an order issue recently and the Naked team were very swift and very helpful in resolving it. Love ya work! Show reply

This is about the service: Didn’t realise after my first order I’d signed as ‘an Angel’ member & $ would then be taken monthly from my account toward the next order. Seeing this first withdrawal ($40) I contacted NW via email to cancel & (Eddie) emailed back straight away, explained how it all worked & the options including a refund. Preferring… Read more ·  1

not to continue ongoing I asked to cancel the membership & be refunded. I have been refunded & appreciate the prompt & pleasant communication in dealing with my query. (Even the AI assistant was quick & super polite!)

I had a very disappointing experience with Naked Wines. I received a promotional voucher, applied it on their website, and clearly declined the subscription they offered. Despite this, the company continued to charge my bank account without my consent. This feels misleading and unacceptable. Customers should not have to worry about hidden… Read more

subscriptions or unauthorized charges after explicitly refusing them. Transparency and trust are essential, and in this case, both were lacking.

On top of that, the quality of the wine was very poor and did not meet expectations at all. It certainly did not justify the price or the overall experience.

I am extremely dissatisfied and expect a full refund of all unauthorized payments. I would strongly advise others to be very cautious when dealing with this company and to carefully monitor their bank statements.

After I made a purchase in December 2025, this company started to take $40 from my account each month without my consent. What makes it more suspicious is that the card I used in December was canceled. I would give no stars if possible.

Rubbish. Send out voucher but then use AI chat bots to say they know nothing about the necessary code or password to use the voucher. And that contacting a real person is impossible. Do not agree to vouchers to be redeemed. My guess is they just want your email to send out more scam offers.

I keep getting sent $100 vouchers to encourage me to buy wine from this outfit. This is all well and good but then they inform me that they do not send wine to the NT. Is this because the noble savage is not fit to drink wine or make a reasoned decision about the use of alcohol? On the surface this appears to be wokeness at it's worst. There ARE wine purveyors who DO deliver wine to the NT and I shall continue using them.

We received a $100 wine voucher as part of a corporate gift from my work. Great! Free wine! Living the dream. We used it to buy 12 bottles for $179, meaning we paid $79 plus delivery back in March. The wine arrived, no drama. All good. End of story… or so I thought. Fast forward to April, when I’m reconciling our bank accounts (because I’m boring… Read more

and responsible), and I spot a random $40 direct debit from Naked Wines. Excuse me?? I did not invite you into my bank account.

Confused, I went digging and eventually found an email (buried deep in my junk folder) politely informing me that I was about to make my first $40 “Angel contribution” using my saved card details — which I was apparently “free to cancel at any time.” How generous.

Problem is: I DID NOT CONSENT TO JOIN A SUBSCRIPTION. I actively avoid monthly subscriptions like they’re a pyramid scheme wrapped in a free trial. I do not recall ticking any checkbox, agreeing to anything, or ceremonially offering my debit card as a monthly sacrifice. I certainly did not go back to the website after the wine arrived and think, “Yes, please start siphoning $40 from me indefinitely.”

That single email — the one I never saw — was the only warning I received before money was taken from my account. That’s not consent. That’s a jump scare.

I’ll be following this up and demanding a refund. And judging by the mountain of similar reviews here, my experience is clearly not unique. When multiple people all say “I didn’t sign up for this,” maybe — just maybe — the system is the problem.

If someone is entering a $40-per-month ongoing subscription, that fact should be made EXTREMELY OBVIOUS, not hidden like an Easter egg in checkout fine print.

Thankfully, I check my bank transactions regularly (unlike my junk email folder — lesson learned). But think about how many people don’t monitor their accounts closely and are unknowingly bleeding $40 a month.

Free wine should not come with a stealth subscription and a side of rage.

totally scam！I only bought it one time, and it automatically subscribed me and deducted 40 dollars every month from my card for a year and they never sent me anything! Just realized the money been stolen from my account for a year and I spent a lot time to find where to unsubscribe, when I cancelled the payment it says they will not refund the… Read more

money until I re-subscribe and order wines to use the money. I spent a lot of time to wait they pickup the phone and I requested refund, they said the refund only by call and wait up to 5 business days. They make the buyer subscribe automatically, but there is no auto money refund automatically at all. They knew you didn't know the money was gone, they even didn't send any wine for the subscribe, they trying to minimize the action which could make you pay attention. A horribly dishonesty brand! Be very careful to your account! Don't link your card to it!

I unknowingly SOMEHOW enrolled in a Naked Wines subscription, resulting in a $200 'Angel Cash' account balance and UNAUTHORISED monthly deductions of $40 from my account between 27/06/2025 and 27/11/2025. Upon discovery, I cancelled immediately and reached out via numerous "support" channels / emails, requesting a full refund on 1 December 2025. … Read more

Despite multiple written follow-ups (with my partner cc'd in), customer support remained unresponsive and unhelpful - making what should have been a straightforward resolution, into weeks of chasing.

"Lasela" from their "support" team, went as far as to claim unanswered emails from ME, with ZERO evidence provided - completely contradicting the email thread and all my attached evidence.

What should have been simple has become a NIGHTMARE of evasion and lies. Overall, the support has been abysmal: slow, unhelpful communication, shifting responsibility, and no meaningful action.

As of 13 January 2026, the $200 refund remains outstanding.

While Naked Wines holds a 4.3/5 rating from 5,025 reviews, how they have achieved such a score is baffling given the numerous other Trustpilot complaints highlighting similar issues with misleading subscriptions, billing errors, and refund delays.

ADVISE TO ALL: If you engage with this company, exercise extreme caution - they use misleading tactics and scammy subcription traps. Monitor your statements like a hawk and document EVERYTHING in writing – because extracting your money will be a battle.

Have never ordered from them but they outright refuse to take me off getting st>pid text messages. I delete and report spam every single time I get a message and originally emailed them saying I no longer even buy wine at all and to please remove me from their list. I just want them to leave me alone.

Firstly, I really enjoy the wines. However, the website is very tricky and confusing. It’s not clear what you’re actually signing up for or committing to. They have a program called the Angels program, where you pay $40 a month and use that credit towards wine — which is fine in principle. But on their website it’s very unclear when you’re… Read more

subscribing to additional offers. A few years ago, while going through a difficult time after my mother-in-law passed away, I accidentally clicked something on the site and ended up subscribed to a six-bottle case every month. I only realised when the first delivery arrived and the payment had already gone through. When I called, the customer service experience was very difficult. I had to organise a collection and refund, so time consuming — especially since the subscription wasn’t obvious at all. They use phrases like “never miss out,” which I assumed meant they would notify me when certain wines were available, but in reality it meant I was subscribing.

Fast forward to today: I clicked on a Facebook ad that promised a $100 voucher. I logged back in, thinking maybe my past experience was just bad luck. The voucher never appeared, and instead I was automatically re-enrolled in the Angels program — even though I hadn’t completed any purchase. There was no clear indication that I had been signed up again to a recurring monthly payment.

It feels extremely misleading and dodgy

Ordered some wine. They must sneak it into the fine print somewhere that they're also signing you up for a renewing monthly membership. Not transparent, basically theft. Unable to get a refund. Do not trust.

Terrible service. My wife ordered wine and they placed me on a monthly subscription without my permission. When I called to cancel I was told I couldn't because my wife placed the order even though the payment is coming out of my account

I bought from a Company & got a $100 Voucher. SCAM. Don't even need voucher to get $100 Discount get this anyway when sign up. They hook in with what you think is a good deal but have to sign up on a Subscription for ongoing payments. SCAM Vouchers & Hook ins.

Recieved a 100 dollar voucher, but need to spend 179 dollars to use it. Deceptive and disappointing, won't use this company now. Called the company to give feedback, didn't care.

When I purchased goods from another site I received a "gift voucher". I used it and was happy with the delivery and the wine. At no time did I sign up for the $40 monthly payment. I have today received an email advising the first payment of $40 will be taken shortly. I have advised them that I am not interested in this deal. I will be taking further action if the $40 is debited to my card.

We got charged $40 a month for last 8 months - received nothing - my wife cannot remember signing up at a pub - must have provided card details - anyway I cancelled card and account - let’s see it I continue to get charged - no more than an elaborate scam in my view

I was a member, but cancelled because value for money got worse with new ownership - wine quality went down while prices went up and other wine clubs offer better value. After many months of not being a member, they 'accidently' reactivated my account and took $40 from me. Do not trust them!!!!

I used one of your promotional gift vouchers in October 2024. I used an account I dont use very often and just discovered you have been taking out $40 a month ever since without my permission and off course no wine. I dont drink I used it as a gift and now find out it was a scam. I have emailed you about this and now trying to find a phone number to call to get this rectified.