Naked Wines

My husband and I have been using Naked Wines for many years. I love their wines. I'm particularly a fan of Jen Pfeiffer. Her wines taste great and are always good value for money. Delivery is always quick in my area and I've never had a problem with it. I also love supporting independent winemakers. I'm very surprised to see negative reviews here. It's very clear on the website that you pay $40 a month to become a member and then you can spend that money on their wine. I don't know how anyone can miss it.

Payments have been taken from my account without authority. When bought to the attention of Naked Wines they attempted to resell a product I never wanted. They then continued to take funds without authority. You could chalk it up to a mistake at their end if it didn't continue after being raised. In addition to that the wine itself was of poor quality. You are much much much better off with any of the other similar companies.

If it has Angel in its name beware of ongoing direct debits that are not transparently obvious and they start debiting $40 monthly.

We received an $100 voucher and decided to buy the wines. We purchased a box of wines, expected quality, no surprises there and the wines were average but given the discount they were at the standard of cheap wines to match. So months go buy and we have cancelled the credit card and to our surprise that each month I have $40 dollars taken out from my card since the initial transaction.

We have checked the original order and nowhere did it state that we were signing up or agreeing to an ongoing monthly subscription. I gather this is intentional deceptive behaviour that relies on hidden not transparent commitment of the buyer and it is very disappointing corporate behaviour to say the least.

Since learning of the debit, I have cancelled the account and they do say they will refund, so it is just a matter of time to watch if this occur and they do not continue debiting as others have indicated have occurred... Buyer be warned.

This company debited your card on an ongoing basis without orders being placed. When I complained the response was laughter, then an offer to deliver wine to the value of what I was robbed. I had to threaten legal action to get my money back.
I was then called a "Fallen Angel".
Don't become an Angel..

My friend and I both signed up. Was shocked to learn the statistics behind buying vino in Australia. To date, the wine has been beautiful and the service is simply excellent. It's pretty clear when you sign up that you'll pay $40 per month which you can then use against wine purchases. Love the wine, love the concept behind this business and I'm so happy that we can directly support wine producers and bypass the conglomerates.

Had a 100 buck voucher and decided to get the wines. Paid some extra money and got a box of wines, expected quality, no surprises there. But have just got a nasty surprise that each month I have 40 dollars taken out from my card!!
I really hope that the communication is better at the time of signing up!
Very disappointed but hoping to get better customer service to enable a refund and stopping direct debit.

These wines are fantastic quality for the price. I can see reviews where people call this a scam. Its not a scam, its smart marketing and I'm glad they got me as the wines are amazing and so is the service. It saves me walking around a bottle shop looking for something new and unique as I get them delivered to my home and I am never disappointed. If you enjoy wine then you will like this service.

Bought a case of wine - some rough ones and some ok ones..but the rice was right so I can't complain. I received lots of e-mails about being an 'Angel' but they did not state that you were deemed an Angel by virtue of an ongoing $40 monthly debit. If it is an ongoing debit arrangement, the process should be more formal and explained in detail. In this case, they have your credit card details from your initial purchase, and use those details to obtain funds without your express consent.

I was given a $100 voucher and unlike you cheap skates, i read everything and did some research first... you lot clearly thought you had won the lotto.. hahaha

So i knew i would be signed up and i knew the wine wasnt gonna be the best I've ever drunk..

I used my voucher then cancelled my membership, ill drink this lot then decide if i want to sign up.

Dont blame your stupidity on this company's great idea. For someone who doesnt have expensive taste in wine this is an amazing idea.

I received a voucher for $100 through Amazon Australia. I went onto the Naked Wines Website to check it out. I completed a review and was offered another $20 voucher. When I tried to use the $20 voucher an 'Angel Special' 'deal' dozen was going to cost me $39.95. I chatted with someone on the site about my other $100 voucher, was told I couldn't use both so I switched from the $20 to the $100 voucher. The $100 voucher, for the exact same dozen is going to cost me $59.95. This looks like a scam, and reportable to consumer affairs... I am now on a waitlist for the ANgel's program and from what others say here I'll be getting off it quick smart.
Not a good business model - don't treat people like fools, you'll lose.

I went for a voucher option that looked like a good deal. But the wine was cheap and nasty. And now I've discovered they're taking $40 out my credit card every month. I never signed up for that!!!

Being a customer at both wine selectors and cracka wines, I received a voucher through “hellofresh”, once I started going through the check out process, it’s clear the voucher is of no value, the RRP coupled with minimum spend ends up equating to no saving ?

If they are trying to loose customers prior to getting them this voucher is a great way of achieving that, try giving people some good honest value you might actually get some customers spending money

Plenty of honest wine direct / online places around that conduct there business with some integrity don’t waste your time with these guys

Now reading about the monthly debit scam as well I am happy I discontinued.

it's a good idea. It is good wine. But I don't deal with dishonest people. I want to stop my debit order asap! You send out vouchers but doesn't say anything about monthly debit orders? unfaithful is not the way to do marketing. SORRY

Beware this thing is a total scam.
I ordered some wine online through them using a voucher I got for Christmas.
They have since billed two un-authorised transaction $40 since then.
They refuse to refund these bills/ return any calls / emails.
I didn't order any further wine or agree to any ongoing costs.
I never agreed to anything like this.

I was able to get my money back by credit card refund through my bank as the vendor is blacklisted with VISA for this behavior.

We live this wine membership organisation. You pay $40 per month that goes into your Naked Wine “bank” and when you are ready to buy a case your balance comes off that cost. The company helps independent Australian winemakers by providing a marketing outlet for them. The wines we have had have been really great and bottle prices are very competitive with or cheaper than even discount wine stores. You can choose your own bottles online and they also have specials on pre-mixed cases. Delivery is fast and free. We have been using this company for about 18 months now and have nothing but good things to say.

I have been a Naked Wine "Angel" for 6 years now and have bought around 1000 bottles of wines (and my liver has processed over my own body weight in alcohol as a result) via Naked Wines. I see on this site that generally they have positive reviews, but also see various people calling it a "scam" and other names. Well, perhaps Naked Wines can be "aggressive" in their sales/marketing campaigns, but I can vouch that this is not a "scam".

I enjoy the wines and the wide selection. They withdraw $40 per month which is added as credit to your account. This is their business model. It is not a "cost", but instead a credit. It is basically a "commitment" of a yearly minimum spend of $480 in exchange for discounted wines and delivery. I'm OK with that. The prices of wine are decent, delivery is"free" (or at least included in the wine price), I have enjoyed the wines, and I get free bottles on regular occasion. Overall, I have found it good value for money for me.

I have had a few issues with delivery along the way. I put this down to the different couriers that they have tried. Each time I have notified them of delivery issues, I have had prompt responses to my concerns, including switching courier companies. Compared with "service" offered by other companies I have dealt with, I have found Naked Wines to be responsive and efficient. Last year I sent Naked wines an email saying I had been with them for 5 years and they sent me a free case (15 bottles) of red wine. Much appreciated.

Overall, if you are looking for a company to place regular wine orders with (e.g. a case every 1-3 months), then I would recommend Naked Wines.

Sucked me in with a voucher through “Fresh” have deducted money from my account unknowingly through a company called Angel. $40 a month

Can't believe all the negative feedback! Naked Wines policy of taking $40 a month (or I should say adding it to your shopping cart) is made very clear on their website. If you want to cancel it's not a problem. Have found their wine to be fantastic at a great price.

Absolutely love Naked Wines - happy to hand over $40 a month to support local, talented winemakers, and in return get some amazing wines for my $40. Highly recommend taking the time to read what it's all about before saying it's a scam.

Sucked in with a voucher and now getting unauthorised deductions on my credit card. Most of the positive reviews on this site look made up I reckon. If it looks like a scam, it acts like a scam and it smells like a scam....it's a scam!!