Made by Nemo LGM (rebranded from Nemo & Co)

Fraudulent – Purchased some face masks from a company called 'Byron and Co' which turned out to be another rebrand of Nemo LGM/Nemo&Co. Soon after purchasing, their website went down and the tracking order details are now missing. Do not even waste your time buying from them. Wish I could give it a 0.

Thieves – We purchased these on 07 Aug 2020 - As previous reviews have been given they don't respond to your emails and they have not refunded our money. Please please do not buy from these people they took advantage of everyone in desperate times!

Not that bad – The masks are not bad - easier to breathe with compare with other brands (it’s a little bit thin?). Just took around 5 weeks for the masks to be delivered. (Post issue?)

Excellent product – By far the best mask I’ve purchased so far. I bought some for me and two friends and they also love them. They work for both female and male faces (including male facial hair). The adjustable ear straps are wonderful - no more pulling on the ears. It almost feels like you’re not wearing a mask! And the wired nose piece was a nice surprise. To the… Read more

people who gave 1 star because they haven’t arrived yet: shame on you. Mine took a little longer to arrive, Just like everything else right now. Get a grip. Giving 1 star for a product you haven’t even received yet is ridiculous.

Daisy mask – Unfortunately there was a mix up and I didn’t receive one of my masks . They offered to resend but with postage the way it is I opted to cancel out. It did take a couple of days for them to respond to my email but once contact was made my refund was given back to me straight away. (They offered, I didn’t even have to ask for a refund) Hubby is very happy with his black mask tho. Well made and fits him well.

This company will take your money only – Items never received. Over 20 emails sent and not one reply. Took the matter to fair trading. Do not purchase from this company or anything with a similar name as they rebrand all the time.

No reply for months then terrible masks finally arrived – Ordered 4th of August, sent numerous emails over the following weeks, all without a reply. Two generic emails were sent explaining the company were unable to keep up with demand. Refund was given by AMEX and they began to attempt to contact the company beginning 5th of Sept. On the 6th of Oct the masks arrived, without an invoice. Masks are not great, seem quite thin and not as advertised.

Make that NO STARS – 2 months to receive an incomplete order. Multiple unanswered emails including requesting a full refund, when I will happily return the masks, on principal, for such inadequate service!! Since receiving, have had my original order noted that missing items are out of stock, however have NOT received a refund for them!!!??? Totally unsatisfactory. Or… Read more

a scam???? But taking advantage of consumers in the current situation is deplorable! I have contacted the ACCC to investigate.

Long Delivery Time but good quality – Just Received my order, one package last week and one on Friday. Delivery time was longer than usual but the quality of the mask seems alright. Material is soft like advertised. Good to support small business during these times Customer service could be better.

Waste of Money - do not buy – After two months I have recieved my 4 masks. They have a strong cehemical smell and when I tried on on my face started to burn and feel hot. This continued for over 40 minutes. The masks are different sizes, yet supposed to be one size, they have loose threads, did not come in sterile packaging or with an invoice just in an envelope. I contacted… Read more

them on 8 and 19 September asking where my order was and they did not reply. Ordered 8 August. Do not use this company, I like to shop locally but this is disgraceful for a local company - never again.

Epic fail - buyer beware – Purchased four masks in early August. It is 28 September and still have not received any masks . The worst part is I have sent 4 emails with not one reply . I wish I had read the reviews beforehand. Live and learn . WILL NOT BE RECOMMENDING . I have also contacted ACCC.

Do not buy from this company – I purchased a pack of 4 masks from Nemo & Co on 8 August 2020, it is now 29 September 2020 and they have not arrived. I recommend anyone else who has not received their order, or your item is not as described, to lodge a chargeback with your bank. I have processed a chargeback with my bank.

Do not buy from them – Bought 4 masks early July and still have not received them. Have contacted them multiple times via email and Instagram with no response. Save your money do not buy from them.

Order made 8 Aug, shipped 22 Sept – Online order was made 8 August and after multiple follow ups with no response, the items were shipped on 22 September. Will never order from this store again. Look elsewhere, there are other companies with better service than them.

Scam - Do not trust this company – Ordered 4 masks in early August and have not received my product 6 weeks later. The company refuses to respond to any emails or attempts to contact them. Do not do business with them, they are complete frauds.

SCAMMERS Buyers Beware – Purchased 8 masks on 31st July totaling $99.90. After many follow up emails with no replies I finally received a package from them on the 10th Sept only to find 4 masks. Their website states they are all hand made with love, BUT this is clearly not what I received. They are made overseas and not what the description states. This company should be… Read more

avoided by everyone as they take your money but don't deliver. I have requested a refund, but as you can only contact them via email, they are not replying.... I have also contacted the ACCC

SCAM! Do not buy – Wish I had seen these reviews before purchasing. Ordered on August 10th and still have not received anything by September 21st. Three weeks ago they sent an email saying masks had been dispatched, but have no notification or record from Australia Post. They don't reply to emails, I left comments on their instagram page complaining and they've… Read more

deleted the comments.

We have lodged a fraud dispute with our bank.

Do not purchase! Definitely a scam.

Scammers who steal your money – No stars at all for this business, showed one star as it was a required field. I paid for four masks $55.00 on the 12th August and have not received my order. I have contacted them and they initially assured me my order was on its way but my latest message has gone unanswered. Beware, do not pay this company any money.

Never received order – I ordered 5 x face masks on 11/08/20 and I have still not received them on 18/09/20. I contacted them on 04/09/20 and they have not replied nor have I received a tracking ID from Australia Post. After seeing all the reviews on here I instantly sent them a second email. I am asking for my money back and have sent through a payment dispute to my… Read more

bank. These people are taking advantage of people during a pandemic and should be ashamed of themselves!

Order not dispatched, no communication – Ordered on 31 Aug. Writing this on 15 Sept, still no item dispatched. Have lodged a transaction dispute through my bank as they will not reply to any of my emails. There is no other way to contact these people. Take your hard earned money elsewhere, far away from these scammers

Never received masks, does not reply to emails – I ordered masks from Nemo and Co on 25 July. It is now 15 September. I have not received the masks and despite sending multiple emails and instagram messages, I have not received a response. They will steal your money. Do not buy from them.

Do not reply to emails – I bought 4pk of masks from this company on 16th August have not had a reply from any of my emails they say they say they are from Byron Bay but they are definitely not

Simply don't deliver - AVOID – Ordered 4-pack on 2 August, 'dispatch within 3-5 business days'. 'Shipping Update' email on 28 August links to Australia Post 'Pending' page. As at 14/9 still no masks. No response to emails and no other way to contact them. Doubt I'll ever see any masks.

Placed order on 16Aug, never heard back since and no email response received – We placed an order for Nemo and Co masks Australia masks on 16Aug2020 and today is 12Sep and not a single mask in sight. There’s no way to contact them and they never responded to our email. Apparently takes 3 weeks for them to reply to an email. If thats the case and they cannot meet the high order demand, they should state that clearly and stop… Read more

taking in new orders and fulfil the ones already placed! Not even sure how to ask for a refund if it takes >3 weeks to reply to any emails. Avoid them at all costs.

Do not order from this company! – Masks were ordered end of July and finally received them. Although the masks received were not “Handmade with love” as they claim on their website. They were in packets “Made in China”. Have seen the exact same ones for a lot cheaper in stores. and wasted my time waiting 6 weeks trying to support local. They do not respond to emails, occasionally… Read more

respond on social media. I asked for the turnaround time prior to ordering and they said dispatch is 3 days. They kept passing blame for delays onto Australia Post even when they had not posted. They offered a refund on 31 August and said it will take 1 week to process but instead I received a tracking number the next day - 1 month after purchase. I asked why I wasn’t refunded and they say they got confused with orders. A very unprofessional business. The responses I receiv via chat are very unprofessional and sarcastic as if talking to a child.

AVOID – Placed my order over a month ago and still haven't received my order. They don't reply to emails or Instagram messages at all. Absolutely impossible to get a refund as they don't respond to emails and say it will take 3 weeks to reply which is just ridiculous. Also conveniently don't offer Paypal so can't file disputes through them. Do not buy… Read more

from this company, only bought from the company as it was advertised on Instagram and thought it was safe to do so.

DO NOT USE – Ordered nearly 6 weeks and have sent multiple emails with no response. Got a tracking email but nothing to track. Very unhappy as wasted $50 on 4 pack masks and ended up having to go and buy more due so am very disappointed. I understand they were busy but how can it take this long for masks to be posted in Australia to an Australian address - tried to support local so not happy! I have now sent another email asking for a refund.

Order not delivered, no response to emails sent – Order mask on the 04.08.20, sent multiple emails with no response. Finally on the 24.08.20 got an automated email saying that it's been dispatched, 28.08.20 another automatic email with a '"tracking number" been checking on Australia Post to see if the number has been scanned, as of 08.09.20 still no details. Have sent another email asking as to why it still hasn't been provided to Australia Post. Save your money, do not purchase from them.

Avoid! – Ordered a month ago, Still haven’t received, have emailed several time’s with no response. Have contacted my bank to dispute the transaction. Very poor customer service. False advertising. Regret being sucked in by instagram advertising

Really not sure what to think! – I ordered the masks about 2 months ago and only received them early last week. I ordered the 4 pack of the black 3 layer masks and only got 3 in the mail? I emailed them and haven’t heard back. However, the masks I received appear to be just as I expected and pretty good quality! So i’m not sure what to think!

Dodgy company - do not buy – brought masks back at the end of July they promised 5 day turnaround have tried to email numerous times finally they send me a tracking number but is invalid??? have kept emailing but unfortunately no response but by looking at the other reviews looks like i might not see them. very disappointed tried to buy Australian made but obviously not the case - Do not buy from this company