Neptune Blanket Acupressure Bed Mat

Silk Sleep Range discussion. I purchased what I thought was the full range (item was showing as on sale from $79 to $29). Which at $79 full price, we would assume that is the full set. The online shop shows the “Range” and then when you click in, the pictures and details show all 3 items, then you have the option to pick the eye mask and colour (no option to buy “full range, or items separately). So I thought I was buying the full range, but nope it’s just the sleep mask. The conversation between myself and [Name Removed] was more directed toward how I only purchased the eye mask… rather than understanding how this could be a misunderstanding for future customers or how they could improve. Or apologising for any misunderstanding and offering the other items at either a discount or at no cost (I have dealt with amazing customer service before!). When I asked if I could return the item for a refund, I was told that under discretion only, they allow returns of some items for store credit not refunds.. I purchased the acupressure mat too - no issue with the item. I would not recommend buying through Neptune Blanket as a result and will personally shop elsewhere for gifts/future purchases.

Tickling prickles with the Neptune bed – This was 100% better than I thought it would be. Looks small online but the mat is just a bit longer than my torso. Really excellent at stimulating muscles. Feels so good and gets the blood flowing. Not a fan of using the pillow at the same time but I may have to work up to it. Great for the price.