Maropost Commerce Cloud

I defiantly would NOT recommend. Have been with Neto for 1 year and the support is disgraceful. The system is clunky and does not do basic features. We have been waiting nearly two months to have a bug fix to enable us to run an Inventory Valuation account. Do not put yourself through this torture. They promise the world to get the sale and then don't follow through.

I am currently facing significant challenges with Retail Express support. Since it has been moved overseas, communication has become a constant back-and-forth, with the team acting merely as intermediaries. This has led to delays, increased frustration, and no effective resolution to the issue. I have been with them for a good 10 years and… Read more

originally chose to work with them due to the strong customer support and problem-solving capabilities they offered. However, the current experience has been disappointing, with either incorrect information or a lack of clarity from the support team — ultimately resulting in no solutions. I am now considering alternative options as this is no longer meeting our expectations.

We manage a very large ecommerce store on Neto/Maropost, and we started four years ago. After Maropost’s acquisition, customer support and technology declined for a couple of years, and we began looking for alternatives. I agree with most of the comments made during that period. However, since last year, I have noticed that customer support has… Read more

improved and become more technical. This is a positive change; for example, when we were experiencing issues, customer support responses were nonsensical. My latest ticket, however, was addressed within one hour with a call.

Additionally, we had issues with payments at one point, specifically for our store. The CEO himself assembled a special team to resolve the issue. I believe they recognized their weaknesses and are working to improve the product, so I want to encourage them by submitting a five-star review.

I don't normally do reviews – Synchonizes with Xero accounting eliminating data entry, makes it easy to create a good website, auto calculates shipping so order taking is all automatic. It also has inventory control, and advanced shipping features. I like that you can keep it simple or use advanced features. Best feature is the ease of creating new products and uploading to… Read more

our website to an organised category with sub categories -I love that you just drag the product photos into position.

Great platform – First time using an e-commerce platform and I am very happy with Maropost and the customer support that is offered! Marie is very helpful and I look forward to continuing to use this platform

Was a customer for 2 years, product is charged at a premium and service is at a minimum. Had a personal issue that saw me miss a direct debits and despite fulfilling thier demands they deleted my site without telling me. No Ethics, No Customer Focus, Overall a horrible company. Do yourself a favour and use an alternative platform

This is my experience with Neto in recent times. We have 10,000 products and for some unknown reason, since April 2024 the bulk of them (7000+) haven't synced with Amazon, severely impacting sales. Many requests have been made during that time to fix the problem and we were told it was in hand. In July or August 2025 they finally announced that… Read more

they had fixed the problems. Gave it a week or two to sort itself out but still have 7000+ products not syncing with Amazon. Nothing fixed. But it gets worse.

September 2025 we have now found that stock of the products on Amazon is not syncing with Neto. The disconcerting thing is that it is random. We've been caught out twice with stock selling on Amazon that had already sold out in store up to two weeks prior. I have spot checked a few other items and found that the stock levels in Amazon don't match Neto. How many excactly I don't know but it could be hundreds.

This is bad on its own but what makes it worse is that randomly there are some stock sales that are right and have synced so it's a real mess.

My Amazon store is now in jeopardy because if you have to cancel too many orders in Amazon they will suspend your account. Coming into Christmas, I have little confidence that the system I pay a small fortune for ($18,000 a year) will work.

AVOID AVOID AVOID

Warning for Businesses Considering Maropost/Neto We’ve been loyal Neto/Maropost clients for many years. Today, we received an email stating our subscription would increase by 66% — with just 10 days’ notice. When I said we wouldn’t continue, I was told we’d need to give 60 days’ notice to cancel, meaning we’d be forced to pay the higher rate. This… Read more

feels like extortion. As another poster put it: under their terms, they could theoretically charge $1 million — and we’d be obligated to pay it. I’ve raised complaints with both the NSW Department of Fair Trading and the ACCC, and I’ll update this post as I hear back. If you’re considering Maropost, read the fine print carefully. And if you’ve had a similar experience, please share it — the more voices, the louder the message.

Hi everyone, I have just been advised by Neto / Maropost of an impending price increase. No longer will they continue to pay for their Xero Integration of $170 (their charge which is rubbish) We are on the Professional plan at around $800 a month… Read more

which is the biggest outlay we have per month plus there are other increases of around 5-7% on our current rate. Expect a phone call from them as I understand the last major change caused them a large number of customers saying goodbye! At the end of the day I have to ask as a small online business can we afford this and secondly can we continue to be a customer.

Product Review: Neto (Now Part of Maropost) – Disappointing Support Experience I have been using Neto for over two years, and after their acquisition by Maropost, my experience has unfortunately taken a turn for the worse, especially regarding customer support. For the past six months, I have had multiple unresolved support tickets related to… Read more

errors with product syncing to sales channels. Despite numerous emails through their internal support portal and direct contact with their support team, I have received little to no meaningful assistance. At one point, I escalated the issue directly to the CEO, hoping for a resolution. Instead, I was met with a response that essentially blamed me for the problems and stated, “We are not willing to provide support due to your approach to this matter.”

This was particularly frustrating given that I have not changed any account settings in over two years, and the errors began without any action on my part. Support has also told me there are no issues on their end, yet they recommend I hire one of their partners to fix the problems—essentially passing the responsibility to third parties while refusing to help directly.

Now, after months of waiting and no resolution, I have been informed that my account may be suspended. This experience has been extremely disappointing and frustrating, especially for a paying customer who has been loyal for years.

We were loyal customers for several years until Alex at Maropost decided to triple our price. Understandably, we chose to cancel our plan. However, we were only given 10 days' notice of this significant price increase, while we were required to provide 60 days' notice to cancel our plan. As a result, Alex charged us the new, almost tripled price… Read more

of $2214 (increased from $780) for our final month, a service we didn't even require. This policy seems incredibly unfair. Hypothetically, Maropost could raise the monthly fee to an exorbitant amount like $1 million, and due to the cancellation notice disparity, we would be forced to pay it for our last month.

I find this practice to be highly unethical.

Neto are completely useless. It used to be an affordable product with regular updates and improvements and efficient tech suport. Since it got sold to a greedy Canadian company for a ton of money it's turned to poop. * There has been no notable improvements in at least three years even though there are plenty of simple things that they could do… Read more

to improve. * The monthly fees for the product have skyrocketed and are my "second mortgage". * Tech support is lacklustre at best.

And here's the kicker. We've used the product to list to Amazon for many years now. In April 2024, we discovered that there is some issue between Amazon and Neto that effectively reduced the number of products listing on there from 10,000+ to around 1,000. It's now March 2025 and the problem is still not resolved so we're selling only about 10% of what we should be in that marketplace.

The latest response, nearly a year later, is that it is a known issue that is currently with the Amazon integration team. I can only presume that this team is a fledgling group of underpaid Indian workers given their lack of progress. In the meantime I get emails inviting me to hear from all the different executive directors and vice presidents on a webinar about enhancing how I do business!

How about sack all your executive staff on the high six figure salaries and figure out how to run your own business properly before offering your unwanted advice?

Just another greedy software company that you should avoid at all costs.

Customer service used to be great a few years ago, but it has massively gone downhill. After Neto was bought by Maropost, there is basically zero ways to get genuine help now.

I must express my extreme dissatisfaction with the overall experience of transitioning from Shopify to Neto. DO NOT DO IT! We were promised a smooth transition, but it has been nothing short of stressful, costly, and has resulted in a significant loss of revenue. It's disgraceful. Furthermore, no one seems to take accountability for these issues. I would not recommend this service or platform to anyone.

Don't do it! – I changed my POS system thinking they could offer a superior retail service as promised, but the product is abysmal and antiquated, nothing like advertised. Customer service atrocious. Worse decision and 6 months of my small business life. I wish someone had warned me before signing on the dotted line!

So bad its not funny – They will promise you everything and deliver less than nothing. The only efficient thing the can do is charge you even when the shouldn't. The are uncontactable, offer the worst customer service I have ever experienced. One of the worst business decisions I have ever made dealing with these people. The CANNOT integrate MYOB, cannot or will not fix… Read more

it but yes, still charge for it. Ebay integration a joke. An absolute disaster. STAY AWAY PEOPLE, it is just NOT worth it.

Terrible website and sub par customer service! – I do not recommend this provider to anyone! I have been a customer for over a year now and nothing is good about it! If you have an issue and submit a ticket, it never gets actioned! Most recently i installed their insanely overpriced analytics which is provided through a 3rd party for $199 a month (Free on WooCommerce..) and they offered me a 7… Read more

day free trial (only reason why i installed it) and what do you know, didn't show me what i wanted and thought it would for the price! So i raised a ticket about the pricing and cancelling if that price was correct 2 days before this trial ended and no one got back to me! Got an invoice yesterday for my monthly subscription plus the $199 charge for the analytics! Rang them up to have it cancelled and the charge removed and got told "there is no free trial and you can use it until the 20th of October but they wont remove the charge"... Grubs. This website provider is not worth it! Its so bad that i dont even rank on google and they told me to use SEO etc (already have been "slap face") the woman i spoke to was very unhelpful and just not that customer focused and for all of this i have had enough. Also like to add that this has the most difficult to set up freight system i have ever come across and now i realize why people who use these guys just do a flat rate cause its that bad.. Time to change to something a little more user friendly! Dont waste your time or money..

AVOID LIKE THE PLAGUE – Good at first, but then kept jacking the price up. After 5 odd years, Ive moved to shopify but neto says you must give 60 days notice, so I have to pay for 2 months I will not use! absolute scum bags!!!!!

shipping cost – This is how pathetic Neto/ Maropost is, you cannot get a total of your Courier Costs. when asked I kept getting referred to sales by Courier, which I think is useless. When trying to see if your Courier costs are matching your Courier payments that is all too hard for Maropost. We are a Enterprise Customer and paying over $30 k per year for a useless system with poor customer service

A Nightmare of Incompetence: Maropost's Customer Service Fiasco – Rating: ★☆☆☆☆ I can honestly say that my experience with Maropost's customer service has been nothing short of a nightmare. Over the course of three long and frustrating months, I have encountered an unparalleled level of incompetence and a complete disregard for providing adequate customer support. From the very beginning, it was clear that… Read more

Maropost's customer service team was ill-equipped and untrained to handle even the most basic inquiries. Whenever I reached out for assistance, I was met with lengthy response times, if any response at all. It seemed as though my messages disappeared into a black hole, leaving me in a perpetual state of uncertainty and frustration.

When I did manage to receive a response, it was often vague and devoid of any meaningful information. The representatives seemed to lack a fundamental understanding of the issues at hand and could not offer any concrete solutions or guidance. It was as if they were simply reading from a script, regurgitating generic responses that did little to address my concerns.

To make matters worse, communication within Maropost's customer service team was severely lacking. Multiple times, I was passed between different representatives, each seemingly unaware of my previous interactions. This lack of coordination resulted in unnecessary repetition of information and wasted time on my end, further exacerbating my growing frustration.

But the pinnacle of Maropost's abysmal customer service was their blatant disregard for timeliness. Despite numerous promises to resolve my issues promptly, they consistently failed to deliver on their commitments. Deadlines came and went, and my problems remained unresolved, leaving me to question the company's integrity and dedication to customer satisfaction.

Moreover, Maropost's complete lack of accountability was shocking. Instead of taking ownership of their mistakes and actively working towards a resolution, they resorted to deflecting blame and making excuses. It was clear that their priority was not to assist their customers but rather to protect their own reputation at any cost.

In the end, after enduring three agonizing months of fruitless back-and-forth with Maropost's customer service, I was left with no choice but to seek an alternative solution. The experience has been nothing short of a cautionary tale, highlighting the pitfalls of engaging with a company that lacks even the most basic understanding of customer service.

In summary, Maropost's customer service is truely disappointing, i must warn other sellers if you wish to use their platform you will need to be able to solve issue on your own, they will provide leve basic support. Their incompetence, lack of communication, failure to deliver on promises, and utter disregard for their customers' needs make them a company to be avoided at all costs. Save yourself the frustration and disappointment by looking elsewhere for a reliable and customer-centric service provider.

Absolute garbage. There are much better platforms out there – Signed up in November last year. Right away I noticed how difficult it was to use. As I went further through the set up process, I realized a lot of things didn't make sense. I.e., an adult website normally has the requirement to have an age verification on the main page. Maropost doesn't have that - theirs is a verification before some adds to… Read more

the cart. I spoke to the CS team to see if I'd missed something....nope...such a feature doesn't exist. Something as simple as adding a tracking number to a shipment...not intuitive in the least. Product exports don't work if you are downloading them through the product page even though the link to export is right there. You had to go to a separate exports page to do this. Our business closed, but even if it hadn't, I would have moved to Shopify anyway. Ultimately the reason I even bothered leaving this review was they forced a 60 day cancellation period for a MONTHLY subscription. There are no other comparable platforms that do this as far as I'm aware - Shopify doesn't, WooCommerce doesn't, neither does BigCommerce. Just ridiculous. Not a happy customer. Won't ever be back.

NETO has gone down the drain – I have been a long-standing NETO client for MANY years. They have always prided themselves on their exceptional service. Well... no more! The level of service you will receive is a link to a knowledge base article. And it will take 3-4 weeks for anyone to even acknowledge that there is a ticket opened. You also won't find a trace of your ticket… Read more

anywhere on their system. Absolutely dismal and not acceptable for the exorbitant prices they charge. STAY AWAY!

Worst price gouging increase – Increase after increase, a normally annual price review, I had my price go up 70% for my 2023 plan. This was enough to start looking elsewhere, but this week I get an email saying price will increase a further 84% on next bill. Overall 3x increase within 3 years, without any improvement in service or functionality. I am now working full time to… Read more

move away from Neto.

Like so many other reviews here; - poor customer service on critical technical issues - can't export full data set - buggy ebay integration has led to multiple ebay refunds, which dropped our rating and caused a 10% increase in ebay surcharges - kitting lags badly - can't name images for better SEO - no native integration to Mailchimp, offer the Maropost version at very expensive pricing - so many other issues, but I don't have the time

Avoid

Customer Service in Zero – Sent many emails called many times, no one gets back to you. If this is their performance best forget about this option for you business.

*AVOID* Terrible customer support. Stopped updating website functionality. hike prices by 20% each year – Dont let the other positive reviews fool you. I have been using Maropost (formally neto) for over 6 years and would not reccomend this ecommerce site to anyone. - They have increased my subscription fees over the past 3 years by 10x (!) - there business model is to wait for you to get reliant on their platform, and then hike up prices aggressively… Read more

(just google ACCC complaints on them). - Support have no idea how to assist you on the most basic questions and you will be lucky to get any response - They haven't released any updated features in years, and is very limited in what add-ons are available - Experience downtime issues

We will be migrating our business elsewhere and I suggest you avoid Maropost as all cost.

Easy to use & Fantastic Customer Support – I highly recommend Neto, it's very user friendly. I use it for work every single day and has never failed on us. The support team are cheery and know exactly what they are doing which gives you peace of mind if something were to go pear shaped. Madalynne was very helpful answering a few questions I had regarding Neto this afternoon. I look forward to continuing working with Neto in the future. 10/10

It's gone downhill since Maropost bought Neto – Support is via tickets - prepare to wait a day or three for a response. They'll charge you more at their annual review based on your revenue rather than their level of service (which has been getting worse). Either go with one of the big guys or go with better support with a boutique firm.