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Nick’s Wine Merchants

Nick’s Wine Merchants

3.8 from 17 reviews

Reviews

3.8

17 reviews
5
(11)
4
(1)
3
(0)
2
(1)
1
(4)
  • Product Quality
    3.7 (9)
  • Return Claim MadeYes (1) · No (8)
  • Customer Service
    4.3 (6)
  • Shipping
    2.5 (4)
Previous
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Amazing Service and great support.

published

Amazing Service and great support. An incorrect address had been put in the system and my delivery didnt get to my place. They immediately resent me the product again. All my purchases will be going through NICKS.com.au from now on. Great selection and support.

Customer Service
Product Quality
Return Claim MadeNo
Craig D.

Craig D.Perth, WA

Always good service and selection

published

Prices are very reasonable, they have great range of products (i always buy from their whisky selections). As long as you state NOT to use Fastway couriers for Perth. Aus post instead.

Customer Service
Product Quality
Shipping
Return Claim MadeNo
See all answers

Perfect service

published

When we rang to place an order, the person we spoke to actually checked that the bottles were in stock. Then, our order arrived the following day - in Adelaide! Great!

Customer Service
Product Quality
Return Claim MadeNo
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Great range of whisky

published

Just placed my 4th order in 6 weeks the delivery has been great on the first 3 the Whisky range is great and my collection is coming along nicely thanks

Customer Service
Product Quality
Return Claim MadeNo
  • Verified customer

Excellent service, order arrived earlier than expected and in perfect condition

published

I live in the UK and decided to buy a case of wine for a Aussie friend as a wedding gift, as I was unable to attend the wedding. The online ordering system was smooth, the delivery (from Melbourne to Brisbane) was flawless (with detailed tracking keeping me updated) and all the bottles arrived intact due to careful packaging, and in plenty of time before the wedding - despite me ordering only a week before the wedding date. My friend was very happy, as am I - thank you!

Customer Service
Product Quality
Shipping
Return Claim MadeNo
See all answers
Tye M.

Tye M.Greater Melbourne (Metropolitan), VIC

  • 2 reviews

No response to my email.

published

Received a 1ltr JD Rye Whisky for my birthday. As a collector the bottle was greasy with stains I emailed requesting a replacement and received no correspondence in 5 months.

Customer Service
Product Quality
Return Claim MadeYes
Pradeep

PradeepGreater Melbourne (Metropolitan), VIC

  • 2 reviews
  • 1 like

Need to check out this store and staff and their ways before buying- Thanks to other reviewers letting me to know..

published

1 star for the Single malt from Scotland and Indian- our South Indian- [name removed] and [name removed] but their Dumb service I cannot trust them.

They are 50 years backward redneck stereotypes. in the website design handling and customers service.

If I need to get my 2 bottles of single malt.. need to call and reserve - drive or take public transport to go..

Will not do online transaction with them. and Time waste with their delivery.. Social media and review sites have made an impression with these fellows.

Will check out this store in person travelling from Preston. Minus they do not have any outlets around Melbourne.

Horrible to travel...

Product Quality
Shipping
Return Claim MadeNo
levroz

levrozGreater Melbourne (Metropolitan), VIC

  • 12 reviews
  • 17 likes

Good products, terrible service.

published

Nicks Wine Merchants chose to use to worst couriers in Australia - Fastway or actually Lazyway.
Despite the promises my purchase was not delivered. I spent a lot of time talking to Ben and Shane who assured me that they "don't work like that" and aim to please the customer. Nothing can be further from the truth. My purchase was not delivered and as the result ruined my dinner party.
In the future I will never use this vendor and would not recommend anyone else.

Product Quality
Shipping
Return Claim MadeNo
Roy B

Roy BGreater Melbourne (Outer), VIC

  • 3 reviews

How best e-commerce experience should be!

published

They are the most wonderful liquor and drinks in online space around Australia. One of the widest range around with good prices too. The listings are always true to what they say online and customer support is superb when you try to contact them.

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9mat8

9mat8Greater Melbourne (Outer), VIC

  • Verified customer

Fantastic boutique store.

published

Fantastic boutique store, that offer the standard but also the hard to find drinks, prices are good, excellent service, and super quick delivery. A+, and I don’t know anyone who works there.

Product Quality
Return Claim MadeNo
kurtulles

kurtullesPerth

  • 21 reviews
  • 18 likes
  • Verified customer

Good selection and prices - Shipping is insanely slow

published

Have purchased from Nicks a few time when they have specials on and been no real issues . Great prices during specials and have a wide selection of Whisky . One order came damaged but I had purchased the shipping insurance so was refunded the cost . The only let down is the shipping is very slow from eastern states to WA . Compared to other sellers they can take up to 2-3 weeks longer to arrive .

  • Verified customer

Don’t order if it’s for a special day

published

They don’t advise if the product is in stock, they don’t let you know if it isn’t, the website doesn’t let you track the order. A next delivery will in all likelihood take 10 days and miss the day it was intended for.

Just some pretty great

published

Pros: Great selection, great prices, great deals, speedy delivery, and an easy to use, informative layout.

Cons: None.

They're a great business who provide great service. Nothing much more to it.

Computer system needs to be upgraded

published

I placed an order for my wife’s birthday, as I am a fifo worker and away a lot, you took my money without the website stopping the transaction and advising me there was a limit to spend without using PayPal, how hard is it to list this simple information, then you email me saying if I want to continue I can re contact you, good customer service when I was going to be a regular customer spending good money would be to simply give me a 5 sec phone call to talk and explain he situation( or put a limit on your cart !!! ).
Won’t be coming back

Naomi D

Naomi DBrisbane

  • 3 reviews

Great customer service and products.

published

First time buyer of a product very hard to find.
Excellent speed of delivery interstate and well packaged for safety of item.
Will be back.

Wine & Liquor Shops

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Excellent service and choice

published

I've been regularly buying from Nick's Merchant wines over a year now and very happy with the choice and service. They always deliver on time, the choice of South American wines and cognacs is good.

Devy

DevyMelbourne

  • 4 reviews
  • 1 like
  • Verified customer

Excellent independent store specialising in wine and spirits

published

Questions & Answers

Chris

Chrisasked

Please tell be for I spend large amount is this a guaranteed site?

3 answers
Jimmy
Jimmy

Yes it is legitimate, they have fixed the issue now, you just have to call them and advise if the purchase for the first time, then you can get as much as you like

Naomi D
Naomi D

A legitimate site.
I would order again no problem.

Chris
Chris

thank you Jimmy and naomie

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