- Verified customer
Excellent service, order arrived earlier than expected and in perfect condition
I live in the UK and decided to buy a case of wine for a Aussie friend as a wedding gift, as I was unable to attend the wedding. The online ordering system was smooth, the delivery (from Melbourne to Brisbane) was flawless (with detailed tracking keeping me updated) and all the bottles arrived intact due to careful packaging, and in plenty of time before the wedding - despite me ordering only a week before the wedding date. My friend was very happy, as am I - thank you!
Need to check out this store and staff and their ways before buying- Thanks to other reviewers letting me to know..
1 star for the Single malt from Scotland and Indian- our South Indian- [name removed] and [name removed] but their Dumb service I cannot trust them.
They are 50 years backward redneck stereotypes. in the website design handling and customers service.
If I need to get my 2 bottles of single malt.. need to call and reserve - drive or take public transport to go..
Will not do online transaction with them. and Time waste with their delivery.. Social media and review sites have made an impression with these fellows.
Will check out this store in person travelling from Preston. Minus they do not have any outlets around Melbourne.
Horrible to travel...
Good products, terrible service.
Nicks Wine Merchants chose to use to worst couriers in Australia - Fastway or actually Lazyway.
Despite the promises my purchase was not delivered. I spent a lot of time talking to Ben and Shane who assured me that they "don't work like that" and aim to please the customer. Nothing can be further from the truth. My purchase was not delivered and as the result ruined my dinner party.
In the future I will never use this vendor and would not recommend anyone else.
- Verified customer
Good selection and prices - Shipping is insanely slow
Have purchased from Nicks a few time when they have specials on and been no real issues . Great prices during specials and have a wide selection of Whisky . One order came damaged but I had purchased the shipping insurance so was refunded the cost . The only let down is the shipping is very slow from eastern states to WA . Compared to other sellers they can take up to 2-3 weeks longer to arrive .
Computer system needs to be upgraded
I placed an order for my wife’s birthday, as I am a fifo worker and away a lot, you took my money without the website stopping the transaction and advising me there was a limit to spend without using PayPal, how hard is it to list this simple information, then you email me saying if I want to continue I can re contact you, good customer service when I was going to be a regular customer spending good money would be to simply give me a 5 sec phone call to talk and explain he situation( or put a limit on your cart !!! ).
Won’t be coming back
- Verified customer
Excellent independent store specialising in wine and spirits
No reviews on ProductReview for this little gem!!?! Actually, Nick's used to be known as Vintage Direct and there is one review for the old name: http://www.productreview.com.au/p/vintage-direct.html
Although the business is called Nick’s Wine Merchants, their website states "Also home of Australia's largest whisky collection" and this is very true, and I also like that they spell whisky properly! Nick's has been my go-to shop for very good whisky and wine for a long time. They don't sell beer. I have bought online and in store. Delivery was...free for me and the boxes arrived on time with ample padding to protect the items. Buying at the store was great as the staff were all old blokes that knew what they were talking about. That's not to say that all young folks at DM's lack knowledge, but DM's is like the Coles or Safeway of the liquor shop world. The staff at Nick's were able to spend significant time to help me search for the perfect Scotch and wine, even during the busy Christmas period, something that is nearly impossible to achieve at DM's. Now, I must point out that I left a very good review for DM's. They serve a purpose. This review is in no way bashing DM's. I just have to point out that Nick's is a fantastic niche that destroys DM's in the higher-end wine and whisky department. They have a much better selection of wine and whiskys, they offer rare products not found in the big chain stores and they even offer 1L (duty-free size) bottles for certain whiskys. But don't make the mistake of thinking Nick's only sells expensive liquor. Their products are very reasonably priced, even better than DM's for many identical products. My only gripe is that there is only one physical store and it's located in the eastern suburbs far away from me. Thankfully we have the internet and cheaper couriers now.
Questions & Answers
Please tell be for I spend large amount is this a guaranteed site?
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