Nick Scali Carlina Questions

JenS2y

We purchased the Provence coffee table approximately 5 years ago. Recently the jazz film has had some damage caused by us, with a large chip (approximately the size of a $5 note). We know the product is no longer under warranty, but wondered if there is a way to get the film repaired?

Leigh 2y

When we had an issue one of their guys came round and did a “cut and polish”, like you do on cars. Worked well. Ours was just a few light scratches. Good luck.

Nick Scali DM 2y

Hi Jens, We suggest getting in touch with our service team at 1300 880 370 and following the prompts to speak with our customer service representatives. Our team is eager to assist you with your concerns and provide guidance on how to address them. Please keep in mind that our service hours are Mon-Fri 9 am - 5 pm (AEST), and we will respond to your inquiry within these hours.

Sincerely, The NS Team

Missagogo3y

Good morning We have just purchased four of the Carolina items . Upon read this of other people’s experiences has the products been improved to stop the wear and tear as in the scratches? I understand at point of sale we cannot cancel our order with out a huge loss of money. I was at no time told of the plastic covering to these items so I am really worried that we to will have this sa me problem. Can we please have some reassurance.

Nick Scali DM 3y

Hi,

I would like the opportunity to look into this for you. In order for me to do so, I will need you to confirm your order number or the contact information you provided at point of sale.

Sincerely, The NS Team

Missagogo 3y

Hi team Order stock and fully paid:qm77207

Missagogo 3y

So I guessing that your answer is automatic general answer. No real person replying to my questions.

Tvan 3y

I still love the overall look of the furniture. The scratches are there but I just try to make sure we are careful when using it.

Blake 3y

Hi Missagogo! May I ask what your outcome was? Have they improved the product? Do you have it yet?

Missagogo 3y

Hi I have had no answer to my question. No we have not had our items delivered as yet.

Mohamed 3y

Hi. Any update since?

JESSICA 2y

Can confirm the product has NOT been improved. Saw this table a month ago and the display was already full of scratches underneath the small acrylic sign holder placed on it. If a super light acrylic can scratch it, best believe ur forks spoons and tableware will do more damage. When i asked the saleslady about the film, she vaguely said something about that particular table having some kind of factory defect, and explained that the scratches can be fixed easily anyway. When pressed with specific Qs like what product can fix it, and what the film is made of, she just could not answer properly. So i assumed she was lying or incompetent, either way I quickly left and am now glad i didnt buy it. Forget about this table!