2 reviews
I don't understand how NRMAs premiums can escalate so much – How is it that my premiums differ so much from when I keep my boat on a trailer on my property to when it is at the marina? I have dogs on my property, there are security cameras and I have never made a claim. It doesn't make sense?
NRMA boat insurance - pathetic – Been with NRMA insurance for a long time with home, contents, cars, ctp & boat ...... great at taking your premium money but pathetic when you try to claim. The government need to step in and regulate to make these massive insurance agencies accountable and to pay legitimate claims ....... once again it's the little guy who suffers under these huge multi nationals, profit first : people last, and isn't it false advertising to say "they care" or "we're here to help" ....... do yourself a favour and give these guys a miss
Hi Ron, Thank you for sharing your experience. Is there anything we can help you with? If you are unhappy with the process we would encourage you to lodge a complaint so your complaint can be reviewed by a manager. You can read about our complaints process at this link external link . The first step in our complaints process is to speak to the manager and ask for a review. If you are unhappy with the outcome your next avenue of complaint is our customer relations team. If you are unhappy with their decision then you can apply to AFCA for an external review, all of the contact details are listed at the link above. ~ Cindy
thanks ........ cancelled all my policies & went to another insurer
Hi Ron, We are sorry to hear that you have cancelled all your policies with us. You can still go through the complaint process as we take all the feedback into account. It may not be the outcome you were hoping for, but I hope you think of us for any future insurance needs. ~ Cindy
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Hi Michael, thank you for taking the time to leave us a review. There are a number of factors involved with calculating your premium, the location of the asset being one of the most important. It may be that the marina is deemed less of a risk based on our historical claims data. ~ Zac