hopeless, took my money but no wine delivered, no response to emails and no refund provided after many requests
hopeless, took my money but no wine delivered, no response to emails and no refund provided after many requests. Ive been following up for weeks with no response. Do not deal with them.
For every day wine and you get what you pay for, there quite good wines, had some average ones and some very good one, more than often they are good wines, I recommend these guys, they do the sale pitch, then I ask them, who makes the wine, which company, and if there is a better wine for a bit more cost, more than often the one they are selling you is good enough,
Telesales just a scam
Have ordered for years from Oak Road Estate. A lot of pressure selling but some reasonable wines. Latest order basically fraudulent lies selling a product that was not delivered. Do not use them they are a scam. Better to go to Dan Murphy's their reviews are valid
- Verified customer
Purchased Oak Road Blazing Phoenix Cabernet Sauvignon. It’s about a $13.50 wine that I paid about $13.50 for. It’s not a rip-off, it’s not exceptional value. Delivery was included, it was prompt, quicker than I had expected. Oak Road Estate is not a small-scale winery, it’s an on-line wine retailer.
Never received a case in a timely manner in nearly 2 years
I have been buying wine from these guys for a fair while and foolishly keep giving them another chance. I don't think I have had any cases delivered in under two weeks so what ever they tell you don't believe it. Most of the time I get called asking how I like the wine when I haven't received it yet. I am yet to receive a case I ordered a month ago. This is the last straw I'm afraid. Pity as some of the wines were not bad. They just need to get their act together to provide a better service. I have a group of friends who all order from them and we are all shifting to an alternative supplier. They have never offered any compensation for the inconvenience and considering how many times it has happened I believe its pretty poor
Be aware they do not refund the full amount paid. No free returns?
I purchased 12 bottles of Shiraz on the suggestion of the salesman. I have previously bought nice wines from them. The salesman told me if i was unhappy I would be able to send them back. Sadly this was the case. I tried one bottle maybe one glass from the bottle. I did not like the wine, even after a few hours was still poor tried one more glass from another bottle no good.
Contacted eventually got a return notification. A couple of weeks later contacted Oak Road to ask about the refund. $45 short of the total I had paid. No explanation.
My first experience with Oak Road Estate (The Wine Group) was through Ebay. $49.50 a case of 6 bottles delivered. That transaction went well. However I later received a call from them asking if I wanted to purchase more at $70.00 per case of 6. (Yes exactly same wine) This was at the beginning of Covid-19 lock down. I thought why not I will help the economy & purchase some more. The representative gave me a discounted price of $64.50 per case delivered over the phone but in reality the credit card charge was more. I spent weeks getting told unt...ruths. I even cancelled the order & was told I would have to pay a restocking fee of $25.00 per case. How rude. The price I paid was well over the price I could by through Ebay & they could not explain why. In fact they did not care. Finally today I received a small refund for the difference that I was over charged. 16 Days of deception & no apology. Don't bother with them. I will continue with my old faithful, Dan Murphy.
CANNOT WHINE ABOUT OAK ROAD ESTATE
You think the prices are great, wait till you taste the wine! Unbelievable value for the dollar. The team at ORE have exemplary knowledge on wines. I welcome their call to keep me up-to-date as they certainly know what I like. I order wine that I like and they promptly deliver wine that I love.
excellent wine at an excellent price
The first time I ordered from Oak Road Estate I placed an order for a case of shiraz and a case of chardonnay from a young English guy over the phone - the wine he told me about sounded great and the price was even better! The wine arrived promptly in a few days and the quality of the wine exceeded my expectations! I have ordered many times since and am always happy with the service I receive. They have been keeping me sane during this lockdown so I thought the least I could do would be to leave a shining review!!
Good Juice at great prices - your not drinking the label people!
Always had good wines from these guys, met them at the Good Food and Wine show last year, they have always been very knowledgeable, professional, and offered great wines at great prices. Good Aussie run business. Keep up the good work ORE.
Great wine selection
Oak Road has some amazing wines - full descriptions are given on the website and on the phone to help you decide what you like. I am a red drinker myself, and so far I have not got wrong with the selection of shiraz, merlots or cab sav's that I have tried. Highly recommended
Great wine and customer service
Have bought wine for several years from this company and am never disappointed! On the odd occasion were a case may be lost or I have had any payment issues the customer service team are always quick and very helpful to resolve the issue. Will continue to order through them for good quality wine at a cheap price straight to my door!
Questions & Answers
Sorry, there are no questions yet.
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.