Odoo

On the surface it looks great. Price is great, its everything you need. But once you fully commit there is very limited support. You might be lucky and get someone on the chat system (very rare). The phone support system is a mobile number listed on their help page. I called it once and the person at the end was confused how I got that number. So, you have only tickets. Response time is 1-3 days. Sometimes more than a week once your ticket is established. If they have a canned response, they’ll send you that, but they really don’t care. There is no way for you to change the ticket priority. Usually, the person at the end has no idea what they’re doing but will persist to solve the problem asking more questions while understanding nothing. I’ve had tickets that ran for 4 months just because the other person wouldn’t escalate the job. There is a tendency to blame the customer when things aren’t working despite all the evidence. I was once told I should install it on a server locally. Wow. Any agent you get assigned usually starts by telling you they don’t do support. They might try but in the end you’re back at the ticket system. Makes me wonder why I have an agent at all. They gave zero assistance during the onboarding process. They might send you some links to their website which is terrible. You have more luck throwing questions into Gemini. I still have two unresolved tickets still to this day that are going around in circles the same minimal effort responses. So, I’ll be leaving and it’s a shame as I had high hopes.

Stay away from Odoo.