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Optus TV featuring FOXTEL

Optus TV featuring FOXTEL

1.8 from 36 reviews

See the Best Pay TV Providers in 2019 as rated by Australians on ProductReview.com.au.

Reviews

Review distribution

5 star
3
4 star
1
3 star
6
2 star
3
1 star
23

Anne C.

Anne C.Sydney, NSW

  • 2 reviews

Packages were comparable to Foxtel but horrible customer service

published

We had Optus TV feat Foxtel for years and cable internet. When NBN rolled out, we received a letter telling us that we had to move to NBN ASAP and Optus TV feat Foxtel will no longer be available - with a "please contact Foxtel".
They then had the audacity to charge me for a Foxtel installation after cancellation, which they say was an error and I should get a credit but I didn't. At least there was a number to ring unlike the rest of Optus (live chat only!) And 2 calls later, they are still trying to find out why I didn't get a credit.


Melissa

MelissaSouth East Queensland, QLD

  • 4 reviews

Next level home entertainment in your own lounge room!!

published

From a simple internet connection to a full home entertainment at the click of some buttons. We have everything we need and all under one bundle. So easy to manage!


Christian NSW

Christian NSW

  • 2 reviews

Foxtel Review

published

The service and shows has been great, easy to use great service and a great way to get design and work perfect. Everything was simple and well organised with the install. Thank you.

Errol  Ash

Errol AshGreater Melbourne (Metropolitan), VIC

  • 6 reviews
  • 2 likes

NO REPLY EMAIL

published

I received a noreply Email from OPTUS .. IF this is the case then How can i reply my complaint??
it dose not make sense ..my complaint of overcharging me for the 2 Sims Cards ...
they told me i singed up for a 12 month ...and if i missed understood the Chat Script ...its not they Fault
How can you justify this??


Wat used to be on channel 610

published

Wat has happened to channel 610 on Optus featuring Foxtel which my husband used to watch regularly please explain help


Sandra

SandraPerth

  • 6 reviews
  • 3 likes

Ok

published

A bit pricey for the limited channels and options. Except for the movies optus gives for free, there is not many options. Nevertheless, I’d rather go with that and Netflix than Foxtel play.


Optus Foxtel

published

I was cut off also and have gone to Foxtel direct and it's cheaper!
My plan was a mess from the start with no call backs or understanding from the sales, payment or anyone who could make a decision!!
Good move Optus!
Tour customer service in India is an absolute joke.


Optus cuts Foxtel over NBN

published

My Foxtel TV over NBN via Optus was cut yesterday with no notice, no correspondence, no email. I get home and just see a please call Foxtel notice on my TV. Very unhelpful, no explanation when I called Optus, just complete inconvenience for an Optus customer of over ten years. Totally unprofessional. I'm going to move my broadband, email, tv and phone bundle elsewhere. Miffed! big time.


Unhappy mummy

Unhappy mummy

  • 2 reviews

DONT do it!!!!!!!!!!!!!

published

I have had Optus TV featuring Foxtel. It's being turned off in areas that have transitioned to NBN. Optus is happy to sign customers up, but don't tell them it is temporary. When trying to find information about when this will be happening, I was told to call Foxtel. They don't know anything about it other than it will be cut off and you will need to ask Foxtel when.
Optus is happy to bill me for the service, but can't tell me when they will no longer be providing it, or when they will stop charging me for it.
I am a VERY frustrated and unhappy customer

Awful...awful..awful

published

Awful - did I say awful! Moved to Optus because of the EPL. Had nothing but issues. Had to wait over a month for the top box; installation guy tried to charge us $100 for an installation that is free; had to call Optus nearly every day with various issues; had to authorise my partner several times on the account; wireless keeps dropping out; can't order movies; Optus fetch tv never works; customer service awful...did I say awful?? Foxtel why o why?


Steve

SteveBrisbane

Never works properly connection always drops out

published

As said constantly drops out. Almost impossible to watch anything as soon as my contract is up in will leave optus for mobile home phone Internet and fetch. All are a let down especially the mobile Internet and fetch.


Why!

published

I am so annoyed that Foxtel chose to remove 7two and replace it with 7mate. The programs are very different and I have lost some of my favourite programs with no good alternatives. Why they couldn't offer both channels is beyond me. The fact that they provided no warning, consultation or compensation is pretty typical sad to say.


Why are Optus TV not customer focused?

published

Icarous

IcarousSYDNEY

Fantasic timing Foxtel I don't think

published

What an idiotic decision it is that you have stopped broadcasting club rugby when the semifinals are on this weekend


Appauling coverage

published

Keeps freezing, bad quality, I may aswell not even have epl as the coverage is ridiculous. I'm actually quite disappointed as I was looking forward to this, something needs to be done.

Ada

AdaVictoria

  • 2 reviews

Horrible do not get it

published

Its the worst service ever received and worst customer care from optus
I wouldnt recommend optus fetch to anyone it freezes is extremely slow and have had nothing but problems since leaving telstra and foxtel.
Optus wont respond to my complaints email wont call me back when i call them its the same crap over and over they jst seem not to give a crap about whats happening only care about us when signing us up once they locked us in its like we didn't matter im beyond angry that no one is willing to help yet i still pay my bills on time but the service is not worth it at all its as if its from 1999 thats how crappy it is shame on u optus all my mobiles r with u as soon as my contract is done we are out
0 Reply


casspb

casspbLangwarrin

  • 3 reviews
  • 3 likes

Totally Incompetent

published

Don't deserve any stars. Ordered foxtel 3 weeks ago. No contact no response no nothing. Finally called them through 6 people and still no result. over 40 minutes on the phone and then it cut out. website is useless to find anything, phone prompts as well.


Don't waste your money

published

Alan

Alan

  • 2 reviews
  • 2 likes

Fed up

published

I've had Optus Foxtel for about 3yrs..in that time optus technicians have been out
over a dozen times to fix signal drop out and it's still doing the same thing.. biggest joke ever
waste of money...yet they still charge $50 a month for a service that does not work...


Renee Tipker

Renee TipkerBonbeach

Thieves

published

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