Philips HR2357/06

I GIVE UP! – I’ve tried your recipies, dry misshapen pasta. I’ve tried your cookie recipies, still no joy. I’m so heartbroken by the results. I had high hopes I would never buy store bought pasta again, I was looking forward to beetroot pasta, carrot pasta, chocolate pasta....all things I was hoping to share with my grandson and my adult children. Faster,… Read more

healthier pasta with sneaky vitamins and flavours, who wouldn’t be excited for that!? Today I spent 1/2 an hour trying the automated method. Then I pulled out the mixed pasta and had to knead it by hand, adding flour and water as I went to be able to work it properly. After I had let the dough rest for 1/2 and hour I tried the extrude only method....the dough clung like a limpet to the rotating arm and stayed there for 15 minutes. I opened the hatch and dragged out the dough again, reformed it and popped it back in.. again to no avail....so for the next two (2) “extrude only” sessions I had to continually pause the machine, open the hatch (difficult) shove parts of the dough into the feeder, cut the lengths and continue to feed. To say I am frustrated and disappointed is an understatement. This is not the first session the machine and I have had....today was the straw which has broken my heart. I wish it had turned out differently. Time for the machine and the extra discs I purchased to go back to the store.

Loving Making Fresh Pasta Anytime – Bought this in September 2017 (10 weeks ago). Very pleased with how easy it is to use. So far I've made pasta: penne, fettucine and spaghetti (the egg recipes). It has non-egg recipes (udon, Ramen, dumpling sheet). I'm using it every week. Depending on the mix of flours used, the mix may clump a bit. If this happens, I open the lid and break any… Read more ·  2

large clumps up. Doesn't cause any issues with extruding. A little bit of trial and error required with flour blends to get the liquid perfect. Similar to what you need to do with a new bread maker. It makes batches of 300 g or 600g. And you can make multiple batches without cleaning. There are cookie moulds that can be purchased separately for about $30. It's about as heavy as a bread maker. Exceptionally quiet operation. Cleaning is easy (not sure that the book explains how to clean the moulds, but very easy once you know how) I sourced a decent GF recipe developed specifically for this machine and am happy with the results.

Also supplied is a lovely recipe book with glossy pictures. The ONLY negatives: 1. No GF or low Gluten recipes in the book. 2. Only makes lasagne, penne and fettucine (more like slightly flat spaghetti). A wide flat noodle shape would be better than having two that produce very similar shapes Suppliers: I bought from Kg electronic. RRP is $359, but often around $320. I Paid about $260 as I had a discount option. The Good Guys also sell the machine and the cookie cutters.

Update: June 2020. Still using this pasta machine regularly. It will make decent pasta with the LoFo plain flour. I've been gradually increasing the Lofo flour to 70% with no issues. Will extend to 100%

Easy to use gluten free pasta maker - ok for a novice – I make gluten free pasta only and the machine did not come with a good gluten free recipe. Gluten free is traditionally a bit tricker than normal pasta as small differences in the flour type can make a difference to the consistency. The machine is fairly forgiving if I don't get the liquid/flour ratio 100% right. And on the odd occasion where… Read more ·  1

my consistency has been a little too out of whack, I have just thrown the mix back into the machine with more flour or liquid and put it through a second time.

I have adapted a Jamie Oliver recipe to make great tasting gluten free pasta and I am not a particularly good cook. It didn't really take too much effort to get the flours/liquid ratio to use for great tasting pasta. I put in about 4 different flours (totaling about 300g), some xanthan gum, salt, 3 eggs and olive oil. It turns out great and I have tried it with all the attachments. The lasagne sheets did tend towards a bit of breakage, so I had to keep them shorter, but they still tasted great.

The machine is easy to use and as I said, pretty forgiving if you want to 'play' with recipes. I find cleaning pretty easy as I rinse off everything straight away and remove any excess pasta from the attachment with the little tools provided. I guess if you left it dirty, you would probably have to soak some of the parts.

Excellent – Best Kitchen aid Buy I have ever made, simple to use and the pasta always comes out fantastic, I use semolina with an egg and add 10ml extra water, you can’t better. Show details ·  1

Love it!!!! – Used it for the first time today. Pasta came out amazing!!! It doesn’t extract well with the left over pasta. Tried it twice... Definitely worth purchasing. Not difficult to clean either. Show details ·  1

Perfect buy, but missing measuring cups – Pasta maker is beaut but I am in desperate need of the 2 measuring cups to regulate the amounts needed for the pasta. They were not included with the machine. Can you please help???? ASAP Show 3 replies

Junk!!! – Absolutely hate this machine, it spins for 3 min which is fine and doesn’t dispense the pasta. It’s clunky and was a waste of money. Will be returning the heap of junk to the store tomorrow for a full refund. Show details

Poorly designed product. Incompetent customer service department – Design flaw: Initial impression of the product was positive. But I noticed that the receiver/coupling that drives the spindle was made of plastic, while the spindle was solid metal. I had some concern over the longevity of a $300+ product, but chose to trust Philips' design, as other Philips appliances have generally been reliable. Fast forward 6… Read more

months, the coupling developed a huge crack despite of very light and very occasional use. The rest of the machine looks brand new. I felt that this product fell short of Philips standard and our expectation. But I understand every company make bad decision and started dealing with customer service for a resolution, where the real problem started.

Incompetent Service: 28-09-2019: Reported the fault and asked for a resolution. 28-09-2019: Provided purchasing invoice as requested. Silence from Philips 08-10-2019: Philips confirmed receipt of the invoice and asked for a report from authorized service center 06-11-2019: Service center generated report and passed onto Philips directly. 11-11-2019: Followed up with Philips with email. Silence from Philips. 06-12-2019: Followed up with Philips again. 07-12-2019: Philips confirmed the receipt of report from the service center and me and promised to get back to me. 22-01-2020: After long silence, a new Philips agent started a new conversation, asking for the report. After a long phone conversation explaining to this new person what had happened. I provided the report again on the same day. 31-01-2020: Yet another agent sent me an email asking me to provide "input" in two days.

Totally frustrated with Philips Service. I would say each individual agent seems willing to help. But there's something very wrong with the department or entire company.

Just a Great Pasta maker – Just bought this second hand. Made spaghetti and well, it was the best! As long as you follow the exact measurements for flour and liquid(use a scale), the person i bought it from lost the measure cup)the pasta turned out fantastic! I've downloaded the manual and recipes now. Also easy to clean the discs and parts.. Can't wait to try the other shapes. Thanks Philips, So far so very good! Show 4 replies

New vs old – The latest black noodles maker has a 3 minute setting!!! The older machine is a better machine with a 10 & 15 minute setting. Any old stock available as I would like to buy one? Thanks Agatha

Great machine, easy to use and clean – Easy to use, clean etc. only negative is the measuring cup. Doesn’t pour -and measure levels impossible to see. I suggest people make their own measuring cup. Then it would’ve been perfect. It does leave about 15% of the dough behind though.  Show details ·  1

So Excited! – The fact I no longer have to take 3 hours to make pasta is so exciting. 15 minutes, and the machine does it all for me. The recipe book providing different pasta color options and the accessories to change my pasta is an added bonus. I love it. Show details ·  1

Easier than buying pasta – Easy, good result, I found measuring worked better than weighing. Followed recipe for beetroot pasta but colour boiled out. Machine will get used because everything about is easy and quick. Show details ·  1

Perfect pasta – I have just used this pasta maker. I usually make pasta by hand but this thing..... amazing! Just amazing! No more kneading, rolling and cutting. Never again! Follow the directions exactly. I weigh my ingredients to get it exact. That is the key to good pasta. I also always add 1 egg to the liquid. I cannot believe how perfectly delicious the… Read more

pasta turns out. In 3 minutes perfect pasta is coming out into the bowl. Texture is perfect. Cooks perfectly. Enough for 4 large serves. Need more? Make a second batch. Too easy! Best purchase I have made . Love it. And you can make all sorts of flavours and colours. But the rule is always exact weighed ingredients. Also use Duram wheat as it keeps its shape .. Pros: Quick, tasty and perfect fresh pasta Cons: none

Beware of cash rebate promo – Bought online at Amazon Dec 18 where a cash back promo was advertised and prize was good. Already had the older noodle machine, but the plastic auger lost plastic strips in dough. The new machine had good reviews. I have had the worst experience with the promised cash back promo. After 5 weeks since I sent in all details I got an email-… Read more

they claimed I did not fill out my address ( I did).

I send in my details again, as requested, they send email they received it and progress claim.

Several days later they send another email, claim invalid because they don't like Amazon invoice!?

I have sent Amazon an email asking them for

another invoice, but I feel conned by Philips!

I already filled out everything online in December.

Philips wants store name, address etc, but it is online purchase - you know- Amazon!= Online

In the meantime I got a cash back from Nespresso no problem. Fill out form ( also Amazon invoice) get paid.

Never in my life has a company been so demanding/ inefficient, plain hostile when advertising a cash back promo.

I bought lots of expensive Philips devices in the past year, but it will be my last if this is how they treat their customers.

I am not jumping through artificially made up hoops by Philips any more.

If I don't get my promised cash back now I will inform others and Amazon is good at dealing with customers unlike Philips and I will get rid of the device before any device warranty issues should happen, heaven forbid.

When the older model noodle machine spit plastic parts in my dough, after less than a year usage I did not make a fuss, gave them the benefit of a doubt, bought the newer model.

Now I have issues with them honouring the cash back!

I don't need the stress. What a way to treat customers, Philips!?

Massive waste of money – We have persisted with this pasta maker, and it should not be this difficult to produce great results. Followed instructions to the letter, not one success. Crumbling, dry misshapen pasta. Wasted $400 on a product that doesn't deliver. Please don't send me youtube links, tried that - another failed batch.  Show details

So happy with this – First time we used this I set it up with my daughter and it said it was going to be 15 mins, so I left it mixing and went to make her a drink, she came running in after only a few minutes saying the pasta is coming out already (it was it takes about 3 mins to start, in 15 mins it's completely finished)). Both my kids (2 & 4 years)… Read more ·  1

love this machine they drag their chairs into the kitchen to see it & eat a lot of the pasta raw. We've made great pasta and noodles with it, they taste like store bought. I like the recipe for curry noodles too. Probably would buy more attachments also.

Happy until you need parts and advice from the call centre – Worked well until the blender bar broke. Purchased replacement bar but machine didn’t work with it. Lots of time and effort later with a poorly informed call centre I have given up. End of my Phillips (bad) experience. Should have stuck with the manual hand making machine, which is what I’m going back to.  Show details

Great Pasta Maker – I bought the little brother to this and was very impressed but I couldn't buy additional shaping discs for it; like the Angel Hair pasta. When this was on sale I decided to opt for the next level up and pass my old machine to someone else who had been coveting it. I didn't want to buy the one that calculated the amount of water based on the flour… Read more

because I read reviews where this kept tripping out with an error message for some people. This really is an easy way to make pasta. Put in the flour, put in the water/egg mixture then turn on the machine. It mixes the dough for a while then begins to extrude it. All you have to do is cut it to length. You do end up with a bit of dough left over but using the extrusion option fixes most of it then I put whatever is left through my hand machine. Washing up is a little fiddly but nothing too difficult. Now as long as I have eggs, flour and water I have fresh pasta in about 20 minutes with very little effort from me.

Good product, easy to use and to clean – Have had this product for a month and love using it. It is easy to put together, easy to use and produces beautiful pasta and noodles in just 15 minutes. I like the fact that my family is not consuming preservatives and other unknown additives that are in store-bought pasta and noodles. If Phillips is seeking to improve this machine, I would… Read more

suggest the addition of a knead-only function and a resting function so that we could use it for recipes that require a longer kneading/resting time. Also, as addition of boiling water to rice flour is required in making of some asian rice noodles, I would suggest making all parts that come into contact with the ingredients heatproof to at least above boiling point.

Spinning shaft paint falling off since new, used only once – I bought the machine in Moore park Bing lee 3 months ago, only used once, today I notice the silver color spinning shaft used to mix and push the flour is defective from factory, the Teflon painted surface have a big area of bubbles, my guess is that in factory at one stage the shaft is not cleaned properly and just painted over with Teflon. Very disappointed to receive ebay quality product from Philips. I have photos taken as proof.  Show details

Terrible bad customer service – My husband brought the pasta machine for my Xmas present. They had the promotion for the $50 back and I send all the info when they requested before Xmas day. They acknowledge that they receive it but they denied paying the $50 credit to me because the scan missed one figure to complete the refund instead of allowing me to resend it they st me the… Read more

letter saying that I missed out. I called the office and there were so rude and did not want to transfer me to the correct department. They are not honest with the promotion they just want to find a way not to pay.

This machine is just flawless – Like many other appliances it takes a few goes in order to work out exactly the best way of using it. Once you work out some tricks and tweaks the machine does exactly what you expect it to do. So far I’m very happy with it and can’t fault it. Son of Italian migrants.  Show details ·  1

Easiest appliance to use (and I have a lot of appliances!) – I used my new pasta machine for the first time yesterday & loved it! The machine is so easy and fun to use (reminds me of a play-doh extractor). I made a double batch of lasagne sheets for a large (8 serving) vegetable lasagne and it turned out to be the exact amount required. I'll never go back to store bought pasta again.  Show details ·  1

Not up to its name – I purchased the premium pasta and noodle maker to make noodles. I found that it does not come with noodle discs. I tried the spagetti extrusion dics but this resulted in very fine pasta more angle hair than spagetti so even as a spagetti maker I was disappointed. I had to purchase for around $30 2 noodle discs and even these look too small for… Read more

udon noodles.

Looking for recipes for rice flour noodles rather than wheat recipes.

Overall i am disappointed in the advertising and disc sizes for this product.

Worst invention ever! – I bought this tonight. It didn't make the pasta in 15 minutes. It took more like 45. The pasta immediately stuck together in clumps. It overworked the flour, so what I ended up with was thick clumps of dense fettuccini. It was barely edible - it was chewy and thick. Yuck. Worst purchase ever.  Show details

Cannot Live Without – The best piece of equipment I have every bought as I love pasta especially fresh pasta. So easy to use & if you make double you can freeze half. Comes with different discs depending what sort of pasta you want to cook. Takes a little bit of time to clean but it is worth it or you can put most of the parts into a dishwasher.  Show details ·  1

brilliant pasta maker – Absolute best electric kitchen device. Thought I would never use it but have used it at least twice a week since I got it. Super easy to use and clean. Haven't bought packet pasta since I have had it. Also makes awesome noodles for stir fry. I really only use the spaghetti, the penne doesn't seem to come out the best. If you eat pasta I would… Read more ·  1

highly recommend it. It tastes a million times better. I measure by the cups provided. Only ever messed it up once at the very start by adding too much water. Always make it drier, it absorbs the water anyway when you cook it and it's actually nicer if you make it a bit drier. Half fine semolina, half flour filled nice and full but not knocked down in the cup, and just under 95ml water/egg. Perfect every time. Would have easily made it over 100 times without fail. For the noodles, 90ml water and full cup of flour. Simple as.

Could be improved – Didn't find it too difficult in making pasta first time using 1 cup plain & 1 cup wholemeal with good results. Issues we have is that not all the pasta were extruded; with quite a bit of dough left inside despite using extrusion button & disc holes for spaghetti could be a bit larger. Saw extra discs for ramen, etc on Amazon but will they fit this… Read more

model? Extra dough was not binned, TIP: roll them out into small balls to cook in soup/stock or roll flat & cut with pizza cutter into strips.

great BUT – had this machine for a year, so good, I make all my pasta on this machine, stuff my own ravioli, penne, lasagne etc. All was good until the plastic on the lid broke, oh well kept my arm on it when turning... all good until the white plastic (unit holder) snapped its internal bits, so now all pasta is split. So now useless...... i do not have the receipt of purchase, so not much I can do... such a great idea, such cheap materials.  Show details

It looks simple but ... it is a bit harder then appears – It was an awesome idea but not practical in the end. Only recommend for the dedicated... Used it about 5 times after the first month we received it but haven't used it since then. We tried to perfect it many times. It seems if you aren't spot on with the amounts, then you have no chance in hell at getting good pasta. Quality wise it is a… Read more

solid product with really nice system to pack away all the parts. Easy to clean. It is a heavy unit but I prefer products with a bit of weight behind it due to the illusion it is probably built better. It comes with a recipe guide and measuring cup tailored for the device. It was really handy but we never experimented in the end.

Price paid was $259 but we took advantage of a cash back offer. Took a long time to receive cash back but worked out in the end.

Overall this device worked and seemed good but it was not as easy as expected and we reverted back to buying cheap pasta from the supermarkets.

Was a fun idea at the start though...

Hopeless machine – After many attempts at making pasta with this machine, I come to the conclusion it is useless. I used exactly the quantities in the book, and the pasta would not extrude. Spoke with a rep and was advised to add more water. This failed also. in other attempts the pasta maybe would extrude but then a big blob would be left in the machine. It was an extreme waste of money. I wouldn't recommend to anyone.  Show details

Great gift – Received this as a gift and enjoy making pasta with it. The pictures for the discs could be clearer as you can't see in the little diagram that the penne disc is actually two pieces. I would never have bought this for myself as it does take up a lot of room and is expensive, definitely a luxury item not a necessity. However, once you get the hang of it, it does make great pasta that tastes better than store bought.  Show details ·  1

UNSATISFIED AND NOT USER FRIENDLY – I have been trying to use this device on a few occasions, but the outcome (pasta) did not meet my expectation. They have said it will only take 15mins works of wonder to make a fresh pasta, but in reality it is longer than 15mins. To follow the recipes very strictly does not guarantee either that the outcome will be good. I went to Harvey… Read more

Norman (today- 26 April) to return this product as I believe consumers has the right to be satisfied with any product they purchased. Well, the Store manager has called the Philips customer service to get an authorization to return the product but instead of getting an end result this particular customer service brings the discussion more further than we thought in the end he can't even give an authorization it is basically he just wasted both our time (30mins phone conversation)

From now on all my future purchases will be check/ review by consumers websites so I will give this product 1 star.