Phoenix Technology Group

Rubbish products that fail and they don't call you back! – I have sadly dealt with this company's products that are put in some brand caravans in Australia and due to the TERRIBLE QUALITY of their SPHERE Lithium batteries and Phoenix Technologily Groups lack of care and follow up on a 3rd faulty battery, I have chosen to leave this review in the hopes more people wake up to how greedy and careless this company is, one who import rubbish into Australia!

I purchased a caravan back in in 2023 and at the same time ordered a second Sphere Lithium 100ah battery for the caravan to match the one already in their. Upon receiving the 2nd battery, it was DEAD ON ARRIVAL, so I took it back to the caravan shop and got a refund, as I lost all faith in the Sphere brand battery's as they're early terrible quality. After the 1st battery issue above, I purchased a much larger battery from a different brand and have been using this, because I have no faith in the Sphere product.

Lo and behold, even whilst keeping the Sphere battery in what should be the correct Lithium battery storage conditions (50% charge and temperature consistent room) the battery has died after 3½ months, when I went to charge it for its next use...

I took the battery back and swapped it again at the caravan shop and the new Sphere Lithium battery has a new feature being BLUETOOTH MONITORING and after downloading the app and trying to link the battery, the app doesn't remotely work... The battery is not seen by the app, even when the battery is connected to my phone via Blutooth.

I called and asked for assistance as to why another battery is dodgy and never got a call back... I guess troubleshooting your rubbish product is considered a waste of time for you. Good to see you don't care about the customers who end up with your rubbish products!

Phoenix Technology Group are clearly a bunch of people who priorities money over all else and they don't care that the products they import into and sell in Australia are some of the worse quality (cheapest nastiest rubbish) being sold in the world today!

I have had 3 out of 3 Sphere Lithium batteries either fail or be faulty and they have all come from this company who IMPORT RUBBISH and sells it at ridiculous prices, especially considering how rubbish their products are. Stop wasting peoples time by importing rubbish that either doesn't work up arrival, or fails prematurely and call people back when you tell then you will! It's rude, pathetic and unprofessional when you do that and that's clesr the foundations this business is built on!

I'll be taking this rubbish back for a refund and I will have nothing to do with Sphere batteries and I will do all I can to make sure I never give Phoneix Technology Group any of my money ever again and I will do lots of research on new products to make sure it's not imported by this GRUBBY COMPANY, who sell crap!

Re the review below mine, I don't understand how you can give 5 stars simply because the company provided a LEGAL REMEDY to the faulty product they sold you... Lithium batteries should not fail prematurely like yours and mine did when storing in correct conditions and when discharged partially. This is the sign of a dodgy BMS that is not stopping the batteries from self discharging, which kills said batteries. It also seems a bit strange to say the battery is reliable, when it's clearly not and you haven't had it long to truely judge. If the BMS can't even perform a low voltage disconnect, how can anyone be certain its going to activate its overvoltage disconnect or its under temperature disconnect (I suspect these rubbish batteries don't have this feature even).

Outstanding customer Service – Over 2 years ago we purchased a 100 Ah lithium Solar King battery for camping. Due to covid we were unable to go and promptly stored the battery in the garage. When I went to use the battery last week it was dead. Their batteries contain a battery management system and without any charging it totally drained the battery to a point of no return. We contacted Phoenix Technologies and immediately they stepped up and took control. They immediately sent me a replacement and arranged to have the drained battery returned to them at no cost to me. This happened all within 3 days. The customer service was brilliant. The product appears dependable and is now often charged. Thank you Phoenix Technologies.