Podium

Luke is our account manager and always goes above & beyond for us. We've very happy with Podium - most importantly it's helped us earn the trust of our customers by offering transparency at each stage of servicing and repairs.

Recently got a switch replaced by D Squared Electricals. Daniel explained the issue well and replaced the switch. The people were very friendly and did the job very professionally.

Worst experience ever encountered in over 40 years of Business , Has cost us well over 1/4 of a million dollars in lost revenue in ten months . Never worked from day 1 ,, repeated requests, then demands to exit the system fall on deaf ears . I begged them , please , I don't care , Keep charging me , just get me off your system , its killing me… Read more

financially . What did Podium do ?. Nothing , Totally Ignored all my requests and then demands . Ten Months and they have been unable to get our phones working properly. Ten Months, then eleven they have Blamed us for their systems errors. When pressed they start to [Content Removed] . Like hey Buddy, we are the ones losing Money here , we are the ones lying dying from massive financial losses , literally bleeding to death from ( revenue ) losses in one of the hardest financial times for small business in our country in decades . What do Podium do ?. Any sympathy ?, mate we are really sorry , lets get this fixed . They Blame us ?, Treat and speak to us with contempt. Like a broken record over and over . our systems are testing fine, it must be you, they even stated my secretary can use the phones , it must be you . Our secretary couldn't use the phones and was complaining to Podium daily. Our revenue dropped by a quarter of a million dollars over ten months , that's all our fault ?... We went from between 30 to 50 phone calls a day to near ZERO , our clients can't call us , its that simple Podium keep insisting the system has been Tested and its fine, nothing wrong . We have customers coming In daily complaining we aren't answering our phones or they cant get through < our phones don't work , podium keeps insisting they do Basically they are saying we are liars , refuse to believe us , when pressed they come up with bleak excuses . Podium asks us to make changes to the settings, we do this time after time after time, none of it works , it changes nothing, our phones still don't work after doing as they tell us ,Yet its still our fault.

Someone in America is testing our system with Zero local knowledge , zero personal interactions and apparently zero talent and or care or the systems wouldn't be testing OK. When we attempt to redial customers from Podium the phones call back to our own reception , why would anyone want to call themselves ?. If you are happy to pay Thousands to have someone destroy your client base , your customer contact ability and force your business into losses, podium is the perfect company to join. Worst business experience I have ever had in forty five years of being in business and when the hard questions or demands are delivered, the silence is deafening, much like our phones ,Total silence . Just a shrill harsh deafening silence that says it all. They Podium apparently had no Idea how to fix it, they had zero idea of what to do , the best form of defence is attack or hide in the bunker which is exactly what podium did in alternating patterns of their own desire . So far as providing any genuine or notable assistance that was of any use or help , Zero. Another disturbing fact , your original carrier may drop or pass your phone number onto another customer . If and when you get out of podium , your number possibly may not be available to you again. If that occurred Imagine the potential thousands of dollars in printing , advertising costs and lost clients , It could be incalculable . We are in that Boat right Now , we applied to Telstra to give us our old phone number back ( Telstra is the only carrier in our location , our phone number ( which we have had for over 40 years ). We begged and begged , no way, its been with another carrier and we wont transfer for at least six months while it sits in quarantine and at the end of that time we wont reinstate into your building Telstra refused us our old number so we lost it .

What did podium do to help?. Did podium contact us to discuss this most serious of matters?. Did podium give any response whatsoever when advised Telstra refused to re instate our phone number What did Podium do ?. PODIUM cut off our Phone, that's what Podium did . Had all our Invoices been paid and up to date?, Yes they had. Did we owe Podium any Money ?, no we didn't. Did podium offer to help in any way at all ?, Extend the contract for a short time while you check more if you are able to reinstate your number . No they didn't Has Podium made good on any of its promises to re imburse us , Ha Ha, that's a [Content Removed] joke . Has Podium spoken to us about the issues we had ?. Apart from Blaming us , saying it was all our fault , No They haven't. Despite the Manager of podium Insisting to Capricorn Society he would look in to the issues we had experienced, did we get any contact from him ?, Nothing, Total silence . If someone was saying your system was not working and that person complaining had lodged a Major complaint to the Company that endorsed Podium through its sales programs ,In this case Capricorn Society Wouldn't you as the Manager of Podium , If you know that complaint not to be true or accurate , wouldn't you speak to the complainant ?., Wouldn't you want to be able to advise Capricorn of a positive result or outcome ?. As a state manager wouldn't you attempt to get to the bottom of things ?. As a state manager wouldn't you have a duty to attempt some sort of bridge building or repair ?. Apparently Podium and or its state manager feel they don't. What did Podium say to Capricorn Society In relation to my Complaint ?.Podiums response to Capricorn was . It was my fault, they were willing to work with me but I chose to leave . The settings were wrong and we didn't change them. We did change the settings , repeatedly all the while with Podium on the line telling us what to change . After 10 months of going Broke what would you do ? If they haven't been able to fix their system in 10 months how much longer was I supposed to wait ?. I think their total lack of response , the total absence of any apparent empathy for a small business that has lost at that count $250,000 dollars , now considerably more , the Blame, Lying and [Content Removed] when it was deemed appropriate to speak to us mere mortals, says everything that is required to know and understand about Podium and its operations, Podiums dedication to customer service and the care factor involved within their organisation when things do go wrong is zero.

Be Warned, Podium was the worst experience and business decision I have had and made in over forty years . Use at your own risk.

Elisha from Podium has been a world of knowledge. He has gone over and above to help us create and execute successful bulk sms campaigns and education around the benefits of podium. He has been very responsive and easily contactable. Show reply

Our family had a friendly, professional and informative experience with David Shaw a Sales Representative of Eastern Honda dealership. He was transparent, easy to communicate with and ready to assist with any queries we had about the vehicle . As a customer I would highly recommend David and the dealership, felt no pressure to purchase so we sealed the deal with our CR-V. TRUSTWORTHY and PROFESSIONAL

Thank you so much for your ongoing support and shout out to Elisha Chikuhwa for his super clear explanations of digital marketing, the latest changes and how it all works. Thank you Elisha, you have been super helpful and I'm excited for 2026! Show reply

Extremely misleading billing practice Tricked us into signing 12 months contract by confirming free trial. Account manager acts like this was done by marketing. After completing 12 months, we are still getting invoices even after confirming. You can get 6 times cheaper and better services from other companies. Stay away from them. Auto ON Mechanics Grovedale

One of the worst businesses I have ever dealt with. Predatory contracts and account managers turning over every few weeks who are only there to upsell and not assist. I have been waiting for a follow up call for 6 months regarding an on-going issue and have had no responses. At $600+ a month with no support it's been very disappointing.

The VOIP system works well enough if you make calls through computer. Podium has been very good for tracking/logging calls and making sure our calls get answered/called back. However, the sales process was deceptive /inaccurate. We use Hubspot for our CRM. The very slick podium salesperson was avoidant in the limitations of the integration. Our… Read more

account manager and support are very responsive however actually getting resolution is not easy. Inflexibility with marketing SMS means you cannot support a large campaign to send a marketing SMS in a month, there is no rollover. Good for if they want to maximise money from customers, but not practical for us as customers, as we don't want to send out campaigns of the same size each month. It means we still have to use a secondary SMS marketing software. Very annoying for our tech stack. The UX is okay, simple but not intuitive. Podium management seems more interested in gaining new customers than listening to/retaining the ones they have. Overall I regret making the switch to podium. No solution is perfect, I wonder if we'd done more research if we could've found something that ticked a few more boxes.

Rowan has been an absolute Godsend throughout our whole experience. I am feeling really overwhelmed with the amount of support and help throughout the onboarding of Podium. Show reply

Podium has been a game changer for our small business in the way we interact and communicate with our customers. We do not have full time office staff to answer phones so calls going un answered meant jobs being lost. With Podium we now make sure every call that goes un answered is followed up straight away giving customers clear communication… Read more ·  1

and giving them confidence that we value them as a customer. The transition to Podium has been seamless and our personal coach has been there to help us through every part of the process. I couldn’t recommend this more for any business

Have been a Podium member for many years to obtain reviews for our clients, which was great however in trying to cancel Podium is another thing. I have emailed them several times wishing to cancel and had to speak with my account manager to give them a reason why I am cancelling, yet monthly direct debit continues. Such a problem. Have had to… Read more

contact my Bank to obtain a refund of the last payment and to stop all future direct debits. So be wary when signing up, the difficulties in stopping the product. SO many message on deaf ears!!

We have only just started using Podium, but it is really helpful in my business. No more missed calls and frustrated customers. The team is great, and the training from Elisha has made the transition smooth. Show reply

We moved from Aircall to Podium and its been the best decision for you. Our account manager Eli is amazing and has been so helpful with all our automations and setting up the system. - we would be lost without him! Show reply

We’ve had a great experience with Podium so far. The platform is easy to use and makes it simple to manage customer reviews and messages in one place. Our account manager Luke and Ry has been fantastic — super responsive, friendly, and always helpful. Thanks for the great service! Show reply

The best APP to use is very security for your money. Banking is very easy to use with payment. Some CUSTOMER get scared to give the car details. You can just send link to the CUSTOMER and CUSTOMER can make payment without giving you card details. Highly recommended ⭐️⭐️⭐️⭐️⭐️ Show reply

[Content Removed] COMPANY – DO NOT SIGN WITH PODIUM Avoid this company like the plague. Podium is a textbook example of [Content Removed] business practices. They promise flexibility, then trap you into a contract you can’t get out of — and then have the audacity to keep billing you even after you’ve tried to cancel multiple times. We were told… Read more

our contract ended in August 2025, and tried cancelling MONTHS ago. Only now are we being told it’s actually August 2026? Total bait and switch tactics.

The platform barely works (messages now fail to send!), and their customer service is a joke — unresponsive, dismissive, and conveniently silent when it comes to cancelling. No transparency. No accountability. Just empty promises followed by unauthorised charges.

We’ve now had to escalate through the Australian Small Business Ombudsman and dispute the charges through Capricorn, since they’ve ignored our emails and failed to follow through on their own contract terms.

If you’re a small business, DO NOT TOUCH PODIUM.

They’ll lock you in, bleed your bank account dry, and leave you with a broken platform and zero support.

1. Serious breaches of Australian privacy and recording laws, The system records and transcribes everything! (Class action waiting to happen) 2. Cannot delete anything! 3. Cannot stop recording! 4. Cannot delete contact! 5. Podium has access to all the information recorded 6. Calls keep ringing on your system even when you are already on a call 7.… Read more

The system call speaker system does not work properly either not playing through the selected speaker for calls instead using the system default or not playing the ring tone through the selected speaker. 8. Cannot see if someone is on a call when you want to transfer 9. Cannot talk to the recipient you want to transfer to first 10. Call phone book lookup is a Joke 11. Contact search is terrible 12. No private call function 13. No call shortcut list per user 14. If you use online chat its recorded with your details forever! 15. Too many other issues to list Make sure you ask any company you call to not record you call and details if you value privacy! Stay away from businesses that use Podium or you will be recorded forever! My workplace uses it and feel very uneasy about all the data being collected.

If I could give 0 stars, I would. Podium may have tools to support automation, but their customer service is the worst we’ve experienced. We spent months trying to cancel our account—despite our contract ending, they continued charging us and failed to process the cancellation in a timely manner. Communication was almost non-existent. Our account… Read more

manager kept changing with no updates, no continuity, and zero accountability. Even after finally closing the account, they made no effort to reimburse the extra months they charged us. An expensive and frustrating experience—absolutely would not recommend.

*AVOID AT ALL COSTS - DO NOT SIGN ANYTHING* Read reviews from any online platform about this organisation before you proceed. They will use every sales tactic in the book to usher you towards signing a contract. Prices that were agreed will increase rapidly and promptly after they have your payment details. They promised that the we would be able… Read more

to cancel at anytime. When we requested to cancel after some insane charges to our payment card, they blatantly ignored our request. This forced us to lodge chargebacks with our payment institution and block any future transactions from the company. Ombudsman and ACCC are working with us now to force some normal level of business ethics onto this organisation. What is more concerning is the ACCC were aware of “issues” surrounding PODIUM CORPORATION (AUS) PTY LTD in Australia as well as their entity in Utah in the US, Pdoim Corporation Inc. Just don’t do it to yourself. Have a look at Birdeye and the many other cheaper alternatives to a pretty basic piece of software.

We’ve looked far and wide for a service for our small business which can combine payments, review management, customer service, a voip service and woocommerce integration. As far as I’m concerned the only software that comes close is Podium. Support is great, they’re always adding new features and the automations save a whole heap of time. We can’t live without it to be honest. If anyone is on the fence, don’t hesitate. You’ll be very happy. Show reply

We are onboarding Podium into our business and the whole process has been great. Maddie and Richard have been nothing short of spectacular in their support. The platform is very easy to use and the team have been very receptive of it and how much it has improved our ability to communicate. Very keen to see it perform as we roll it out further. Show details ·  1

Podium is an absolute game changer! Could not imagine business without it. Helps delivery on customer service, ease of payment, automation and we never miss a call! Show reply