AirTouch 5

6 months in, had duct bypass installed, ist sensors, but still wont work efficiently. One zone on. my useage has doubled. Electricity bill has doubled. Can't seem to get anyone in Adelaide who knows how to calibrate it. Frustrated, annoyed, sick of this system Show details

Thermostat kicks in, but Airtouch wont let aircon stop. Be prepared to pay higher electricity bills if you looking at installing airtouch....complete waste of money Show details

My AirTouch 5 stopped responding to touch. The next day, I lodged a warranty claim. Even though the issue was not resolved, I started receiving emails asking for review feedback about my warranty experience, which was frustrating. After five days with no update, I replied to express my frustration, posted a product review, and started the… Read more ·  1

mediation process. After this, Polyaire contacted me and arranged a technician visit to replace the faulty AirTouch 5.

The technician was very professional and replaced the unit in about 30 minutes. His service alone deserves 5 stars. However, due to the slow response time for a critical failure and the confusing survey emails, I am giving 4 stars overall.

I hope this feedback helps Polyaire improve their warranty response process. Thank you, Polyaire, for resolving the issue quickly after escalation. We now have heating and cooling again.

Airtouch 5 controls my Daikin 3 phase 7Kw AC wonderfully, much much better than the original Daikin controller. Have temperature sensors in each zone, and had to install a Bypass to avoid running the unit continuously. No temperature overshooting and controls the room temperature very smoothly. Get a Bypass installed it makes the system runs very… Read more ·  1

smoothly - in Spill Zone mode yoyr AC uniit will run almost continuously and completely lose the temperature control of the Spill Zone.

Spillzone is a nightmare. Should be sold with bypass. Buyer told one zone on is possible. Its not. Spillzone increases energy use, temperatures dont stay stable. App is dodgy. Show details

Just a dreadful system. If you are looking at this, see the Air Touch 4 comments. You are better off with one of those mercury type old fashioned systems. The controllers don't connect properly, the heating stays on until it is way too hot, then goes off until it is way too cool. Really disappointed. Now they come out with air touch 5 in order to get rid of the bad reviews. REALLY DISAPPOINTED. Show details ·  3

I've been using AirTouch 5 with a ducted Mitsubishi Electric system. The interface is excellent, and the zone control works reasonably well, but there's a fundamental flaw: the system assumes each zone has a single vent. In reality, many zones have multiple vents, and this affects how spill zones are triggered. For example, if a zone with 3 vents… Read more

is set to 20%, the system thinks that's 20% airflow — but it's actually closer to 60% total across the vents. This makes the spill zone logic inaccurate and can lead to unnecessary airflow dumping.

I emailed AirTouch support with a suggestion to improve this logic. No reply. Not even an acknowledgment. That’s disappointing for a modern product backed by a well-known company.

It’s still a good system, but it could be better if they listened to technical users. I’d love to revise this review if they ever respond or improve it.