PowerTorque Finance

Unprofessional company, son-in-laws car was nearly reposed due to arrears, no warning messages, no request for arrears, my daughter repeatedly requested that Correspondence be sent her but wasn't, company failed to process payment on public holiday creating arrears. Now I see on other posts that early payout fees apply. Big contender for the Shonky Awards.

Their website is always glitchy so you cannot login to the portal. When I called I spoke with the employee, and he basically knew about it, said it's a common complaint and has been like that for some months. Then you try contact them through the website contact form and it says it's not working. For a company that loans however many millions of dollars or more, this is below substandard. Rubbish. Show details

terrible experience, I will make sure my, or my any friends i recommend this power torque finance company such a rip off, company with on early termination charges around 30% of total interest pending of loan time.

So far so good – Been with powertorque for 2 years now , havent missed any payments , portal seems to work well . Will review again next month when i upgrade vehicle and see if they offer a better rate . Show reply

The best finance business on the market – Everything from my application until now has been flawless! 5 weeks after I financed with Powertorque, I injured myself on holidays in Africa. As a result when I returned to Australia, I could not work and had bills building up. Powertorque (Mustafa) was absolutely amazing, supportive and offered tailored solutions to get back on track. The level… Read more ·  1

of service with the customer first mindset is by far the best experience I have had with car finance. And there has been several over the years whom were money hungry monsters. Powertorque, you have a life long customer.

Happy customer – I have been very happy with my experience with PowerTorque Finance so far. I was dreading calling them after reading all the horror reviews here but was very pleasantly surprised with the excellent service i received from Adam. I had several questions for him and he patiently answered every single question and was super helpful. He even helped in… Read more ·  1

promptly waiving a fee that was legit and definitely payable. Most definitely put me at ease. Based on my experience this is a good company to deal with.

I almost made this mistake here. I goggled the finance company I was offered Thank God for recent reviews. This sounds horrible. Is this sort of stuff legal here in Australia? Gosh

Wish I didn't have to give a star. This company lacks ethics and human morals. I wish that I had looked at these reviews before entering a contract/nightmare. They'll charge a day early, hit you with a dishonour and admin fee. That all gets added at the end of the loan, think compounded! My vehicle is now in repo, I can't even get an answer to… Read more

how much cost per day I'm accruing without their permission. There's a grey area within the law, and these snakes are exploiting it and any Australian that they can entrap. Trust me, stay well away from these con artists, because they are professional, not in communication, morals, or ethics. They are con artists at their craft. Please never do this to yourself, I beg that this honest review will convince one person to not be exploited and frauded. Contact me if I can help your decision. [Content Removed] I'm going public against this filth of a dishonest company, and hopefully legally as I'm gaining traction. If you can't get a bank loan, even for a much higher percentage of interest than please don't dishonour yourself and be their next victim. Go well folks

I have paid out my loan early, as was discussed when I took out the loan but little did I know that I would also have to pay another $1025.00 to exit the loan early OR pay $8 per month until 2028. Never will I do this again

When I bought my car, the dealer fixed me up with this company. I just needed another $20000 for the car I paid $60000 in cash. For the 20k I loaned they charged over 10k interest for 5 years and after one and half years passed I checked to settle out the loan completely. I logged into portal and the balance was showed another $21000 and when I… Read more

asked for the payout figure, the payout figure was $22500. Thats insane. Never go with this company. There are so many better options out there. If i choose a finance company by myself I would never pick these bloodsuckers. My bad I trusted the car sale guy. Never again.

I have had 2 significant car loans with this company. on the first loan with my car, I was overseas at the time and there was a mix up in bank details and I had missed 2 car repayments and although it's no excuse on my behalf the last thing I was looking at wile overseas on a family holiday was to see if my car loan had come out. I had family… Read more

house sitting my home and had them call me to say there is a tow truck and debt collectors here to take your car away as u have missed payments (2) mind you anyway I paid it and when I came back I re financed with another lender. Fast forward and back in October I bought a new car financed back with power torque finance. On the 16th of May 2025 I paid out the loan in full and called up to do so, so I could confirm that future direct debit payments would be stopped, and I could receive a letter of payout for record. On the 22nd of May they direct debited a payment out of my account that was obviously not meant to happen as my loan was paid out in full the previous week. I then called up on the 23rd of May to ask why and they said it was a mistake on their end and after 3 to 5 business days I will have my money back in my account fast forward to today the 6th of June after 4 phone calls over 15 days and 20 to 30 minutes on wait every time I called to just hear sorry over and over again we will fast track process it today please wait another 3 to 5 business days to get your money I have completely exhausted all my time and patience with them I have now taken it to Australian financial complaints authority to deal with. We live in a time where money is tight at times and very valuable as we are a young family with 3 young children the money we earn is used for food and other responsibilities, yet they can take money, and we are meant to just shut up and wait to see when we get it. Please if there is anybody out there thinking of getting finance with them, please reconsider all you need to do is read the reviews to understand they are criminals and don't give 2 craps about people they just take take take and don't help out at all NEVER AND I MEAN NEVER will I use this disgraceful finance company again it has definitely taken a toll on my stress and mental health

I traded my car in for a new car and when the loan was paid out I made an extra payment (my fault), however when I tried to get my money back they confirmed the over payment and also an additional amount so the total was $443 that was meant to be refunded to me. It’s been over 6 weeks now and I still haven’t received the money, I have made a… Read more

formal complaint to the company and was told the money was on its way! I’m exhausted trying to fight for what is mine and will report this to AFCA for help!!! Absolutely a disgrace, and if I owed them money they would charge me fees and interest! Stay away from Toyota Finance!!

Do not go with them. The loan was paid out Tuesday and last night they took money out for the loan which was paid out, when I called them they said it was taken out than closed so in a week it will be cleared and than 3 to 5 business days to get the money back. STAY AWAY!!!!!!!!!

This is the second time power torque tried to take advantage of us. We were good customer but each time we went to refinance they tried to shift us. If your looking to refinance with them don't. Get another quote they will not look after ypu. Just wave goodbye and walk away.

AVOID AVOID AVOID – I'm almost 4yrs into 5yr loan with PowerTorque. Balance owing is just over $10,000. We need to sell the car so I got online to check payout figure. They want an EXTRA $8000!!! So we are stuck with the vehicle for another year. DO NOT GO NEAR THIS COMPANY

worst financial company ever – This is my worst experience with any financial company ever. They never listen to u doesn’t matter if u r a old customer or not. once u missed just one payment. They referred your car for collection. i have friends who have cars with other financial institute’s. They never have this issue. please do not go for them. They will make ur life hell.

AWFUL – Not good, unhelpful staff on calls. Exorbitant early payout figure.. much higher than other companies. Went through powertorque via Isuzu dealership, Isuzu were great so I thought their financing affiliate would be too. Very regretful decision and one I won't be making in future. DON'T USE

Worst financial-power torque finance – The worst experience ever had with any financial company. Closed my account a month back but these guys deducted the instalments again stating that account termination team didnt closed my account. Such a suck all company.

Not a reliable and trustworthy company – The worst finance company I have ever had in my life. It’s been 1 month, I have paid all my car loan. The company didn’t send the clearance letter yet. Stay away from this company. Toyota arranged this finance company for me. But it’s horrible. Never go with dealers’ recommended company.

Avoid like the plague. Will take money from your account and make it very difficult to get back – One of the worst companies I’ve ever dealt with. Had a significant car loan with them and at one point I made an additional payment of over $10k which I did by changing the direct debit amount for that single payment. Once this was cleared I changed the payment back to the original payment amount. The following month when payment was due I… Read more

noticed the payment amount did not change (some weeks after I purposefully changed it online) so I changed it again. Payment day came and they took the same amount again over $10k!

Called up and they politely said no issues and they would be able to refund it (minus the normal amount due that month) said it would take 7 business days to clear. Waited the full 7 business days to only receive an email on the last day to tell me that in order to process the payment they would need a bank statement to show the amount that came out! I called them at this point and when they actually picked up they stated it’s our policy for any refund amounts of that value. Anyway after a very frustrating call I confirmed with them that they had received all they needed to issue the refund. “The operator said yes it is now with the bank to process” and it will take several more business days to process. Fast forward another 7 business days I get an email to say they now need a statutory declaration for why I need the refund! At this point I have been minus over $10k for over 2 weeks as they keep making excuses. Called again got another pathetic apology and some excuse that they don’t know why I wasn’t told this on my first call.

Ended up paying out my loan in full rather than dealing any further with this poor excuse for a company. Thankfully I had the means however if I did not I could have been financially crippled by the actions of this company. Do not do business with this company!

Their website is HORRIBLE – Their option to get a payout quote does not work. Really frustrating when attempting to purchase another car. Not to mention when I called I was charged $25!!!!!! For someone to press a button and email me a payout quote which didn’t come until the next day!!

Bad bad bad! Invest in a better website!!!!!!!!!! – Just trying to retrieve loan statement for some very important personal business that’s needs to be sent off immediately. Been sent around in stupid circles between two poorly designed websites! Being told the reset password feature is unavailable, what do you even mean! Can’t wait to sit on hold for hours tomorrow just to retrieve something that… Read more

should be easily accessible to customers. Don’t waste your time with these clowns, nothing but a bad experience all around.

4 weeks with company over 5 calls from reoccuring issues – everytime i speak to them its about asn issue from them incorrect payments talken out of account and left me overdrawn plus left to deal with overdraft fee. stated asap refund. been a week and nothing. been on the phone longer to theee guys then it took me to actually buiy my car. week with them for just over and moth and had 4 problems.… Read more

incorrect BSB from sign up plus when rang to check aagin 2 more times they didnt get it correct then scdweuled a paymentt o come out with out authorization.

unperfational – It seems that the administrators of this experience do not have enough knowledge. I took out a loan a week ago, and in this one week, I feel like they have made me miserable. So far, my money has been withdrawn three times and deposited once, and there is no sense of security because they have the account number and can withdraw from your account… Read more

whenever they want. I am disgusted by this incompetence.

If it was supposed to be withdrawn from my account once a week, it has been withdrawn three times in one week.

Shop around first – Bought a new car through them had 11 percent interest rate, every single time I paid was charged $1.50. Every month there's $ 8 account keeping fees if you request anything in writing it's another $16. The company itself treats its customers like crap there's no levels hardship assistance whatsoever call centres barely speak English and usually have a half hour wait time Show details

Greedy – IT SHOULD BE RATED ZERO STARS.............Absolute thieves....we got a car financed thru them,a week after we got a car,it was a write off after a terrible accident. They have charged us 30% early termination fee as this was defined in a contract-yes I know how to read a contract,but was expecting a human approach as i am not dealing with the… Read more

mashine,but with people. After having a car for 7 days and a massive accident, they considered this to be an early payout of the loan....I didn't win the loto,I lost the car. no any human consideration there,no empathy, just greedy business

Stay away – Power Torque Finance is a clone of Toyota Finance who are in the midst of a class action. I dealt with Toyota while financing a Hilux and that service was baaaaaad. Shock horror, Power Torque is no better. Only stating facts here. Application for Hardship (due to work hours reduction) ignored. Not an email or even a phone call. Pretty much left me… Read more

in the wind. But hey, what do you expect from a finance company that can't be bothered about its customers. I will muddle through, but I'll be making sure I inform everyone on their less then stellar customer service.

Update 12/03/2024: Since my less then stellar review of Power Torque Finance I have been harassed both by email and phone to contact them to "discuss" my options weeks after my initial inquiry (not application). Today I received an email declining my 'application' for hardship status which I never made. I am now forced to seek legal advice for the fraudulent claim made by this company. If you are already signed up with this company my advice is to go over everything with a fine tooth comb.