QML Pathology

Went in today Monday 28/9/26 probably 3.30 - 4pm to drop off a sample that I was told I could drop off at any QML well the lady behind the desk does not have any people skills what so ever no greeting I said hello & told her what I was there for she was quite arigant maybe I interrupted her with what she was doing on the computer I really thought… Read more

she was quite rude with her mannerism I don't know her name but she was Indian the other lady that came out was quite ok maybe she doesn't like her job I know we all have our days but still as I work with the public there is no excuse to make you feel welcome & not made a inconvenience thank you for reading Catherine Barry

QML provides an essential service but they really need people answering the phone that understand English for enquiries. I kept having to repeat basic information because the telehealth person kept on confusing what I was saying. In addition, they couldn't answer the questions and had to put me on hold to go and ask other staff members, on 4 occasions.

Uncertain/Inaccurate info about charges/late staff. Staff arrived almost 20 minutes late; several other patients had left. I had called in advance to ascertain whether I would be bulk billed for a 24 hour heart holter. On the basis of my concession card, I would be bulk billed … they said. When I arrived and asked to confirm this with staff, she… Read more

said I “might" be charged $200, and that it was up to Accounts Dept. I said I needed to know for certain, in advance, (and that they had already told me it would be bulk billed). She called accounts and after a long hold that was not answered, I gave up and left without the test. This company seems to think that customers do not have the right to know with clarity and CERTAINTY the charges BEFORE purchasing their services.

I had a Urease (breath) test done 2 weeks ago, I was told the results would be available in a week's time. I made an approintment almost 2 weeks later to see my GP only to find out that the results weren't available and that I should contact QML… Read more

about it. I called QML and all I got was a recorded message advising me to write my complaint, so here I am. WT!

Eight Mile Plains QML is a disgrace. My husband went there , the waiting room was crowded with many people waiting. After waiting for 25 minutes only 1 person had gone in. No one took his request form in that time. There was no number system in… Read more

place. After 35 minutes and no further people had been seen, we left and went to Springwood where the experience was a good one- a number system and only a short wait. Will not go to Eight Mile Plains again . Very disappointing especially when you are unwell

Paid my money over the phone on the agreed price after discussion. Spoken to QML twice after getting constant requests for payment and was told it’s ok you don’t need to pay any more. Still getting reminders. Wish I could sue them for harassment. I… Read more

will NEVER use this pathology service again. I’ve never had any trouble from other pathologists. Just QML. Family members say they’ve had the same experience

I went to QML @ Mudgeeraba Bell place this Am and the Phlebotomist and Assistant were so nice! Jagati is so knowledgeable, and explained the cost of the blood test so throughly and in such a caring manner. Jagati Bed side manner top notch! Yukie the other lady who drew my blood was so gentle I barely felt the needle. Very professional and kind”.… Read more

Thankyou again Jagati and Yukie for a pleasant experience. Great old fashioned service for ever grateful

I went to QML in Eight Mile Plains after trying other locations that routinely had problems finding my vein after multiple attempts; and was very pleasantly surprised when Laura found it at first attempt. In fact, I didn't even realize that she has finished with the procedure. Very much appreciated.

Fantastic collector st the Beaudesert clinic. The lady by the name of Tracey is honestly the best collector I have come across as this morning I was chatting to her but I hadn’t realised she had the needle in and was swapping the little tube thing for another. She found my veins with ease which not many people can so overall I would give Tracey at the Beaudesert clinic 5 stars

Has charged me 420$ for normal blood test and now has passed the case to debt collectors. Their excuse is that there is one blood test that medicare won't cover and they charge me for it all. Never been told by the blood collector and in fact been reassured i will get bulk billed. Very irrational and I am already in medical field and never had this issue with other pathologies. Will never send patients to them again.

Several months ago, my GP asked me to complete a 24-hour ambulatory blood pressure test that required wearing a monitor. After a month and two GP visits, the results were still not showing at my GP's office. Today I called QML to find out what is going on. QML told me the device had no data, so I have to do it again. QML also said they tried… Read more

to contact me, which I don’t believe because there was no voicemail, and I regularly check my missed calls. QML said I can use my old request form to redo the test. I said, but the collection centre kept my request form, so how do you expect me to re-use a form that I no longer have? To which there is no response. The QML representative said, " Well, go into the same clinic and explain." I said no way. I am not doing this again. Then I proceeded to tell him about how disgusting the monitor was and how it smelled of body odour and general filth, and was dirty. Just really gross. To top it all off, I paid $120 for QML to tell me there are no results; again, the QML rep had no response. No offer of a refund either. Just absolutely terrible customer service.

Went to two QML collection points in Kawana shopping centre both were closed with no staff in attendance despite opening hours displayed on front door as being open. I checked opening hours previously to plan my visit. I went across the road to a Forcyte facility and had a great experience.

QML never get back to you when you have a query, they won't answer a question when asked on the phone & talk in circles. All I asked was why was I charged for a service which I'd never paid for previously & they couldn't answer. I'm not even sure I was talking to a real person. The voice sounded very robotic. This is now the second time I've had a… Read more

bill for a service which previously had no charge. I said to whoever I was talking to that I have no faith in QML getting back to you & they promised I'd receive an email which never arrived.

This morning I had a young lass from Redbank Plains QML office ready to take my bloods. I told her that last time, she bruised me badly and could she please be careful. The pain was unbearable as she began the procedure and I yelped in pain. She shoved the things down and said, THAT'S IT, I'M NOT TAKING YOUR BLOODS, NOT NOW NOT EVER, YOU ARE SO… Read more

RUDE. She stormed out of the room. The other lass came in, took my bloods with NO problem and NO PAIN! This is the second time I have had a bad experience with the young lass.

Anyone got any idea of how to pay a bill when the link that they send you does not work and you cannot get through on the phone? Thanks. I expect to have debt collectors turn up. A complete shambles in relation to administration or lack thereof. I am willing to pay. I am not willing to stay on the phone for hours trying to get through.

My Dr provided a referral for blood tests which I had done on 3 March 2026 at 19th Ave Elenora, this was ahead of a procedure carried out at John Flynn QLD 13 March 2026. I requested a copy to be forwarded to the specialist. Here we are today 9 April 2026 and copies have been received by ether DR or specialist. The report is addressed to UNKNOWN… Read more

DOCTOR and the referral clearly stated Name of Practice, Ordering Dr and Provider Number. How can this happen? Have telephoned all parties and have finally located a copy on "My Gov". Luckily I not terminal ill. Just sick, very sick, in fact report states "HIGH RISK PATIENT" I would not recommend the use of this organization.

I booked in a GTT last week at Coolum QML, which was cancelled the day before. I then rescheduled to Peregian for this morning (9th April) at 8am. After fasting since 7pm last night, I received a text at 7.37am saying my appointment was cancelled AGAIN. I called head office and was told to go to Maroochydore and sent a confirmation text for… Read more

8.20am. Upon arrival, I was refused the test because my referral form had been sent to Peregian and, apparently, no-one as QML is allowed to access your online booking portal to obtain the referral form that I uploaded.

After calling head office again, I was told my referral form had been accessed and sent to Coolum. I duly went to Coolum at 9am. The collection centre in Coolum is permanently closed.

I wanted to ask QML 1 simple question, but their FULLY automated phone systems was usless. Round and round I went, then came a message that they could send me a link for feedback if I stayed on the line, only problem was I was on a landline! Their system is Kafkaesque and full of redundancies. I went on the website and searched for a feedback… Read more

form, and was reduced to using a keyword search. The form wont let you give feedback about the website or faulty contact setup of QML in general, you have to provide a specific date and incident, obviously they limit criticism this way or maybe are too far down their rabbithole to know about their glaring issues. Medical services should be one area that proper human interaction is mandatory.

I called today to request that my results be transferred to my new doctor. Unfortunately, the customer service experience was disappointing. The representative I spoke with, who appeared to be outsourced, came across as quite impatient and had a rude tone throughout the call. She asked for a doctor number or something, which I didn’t have or… Read more

didn't even know where to find, and while I was trying to find the information online, she interrupted and said in an impatient and rude tone, “You mentioned earlier that you have the fax number—can I just have that?”

A bit more patience and willingness to guide customers would go a long way. Customer service should feel supportive, not rushed or dismissive.

The customer service lady on the qml number dial is very inefficient she doesn't have basic answers to questions asked everything she will say ask your doctor.She also got the spelling of names wrong.Let alone getting your suburb spelling or address correct. Kindly get an efficient one.

I think I even give them ZERO STARS. My partner do blood test on 10/11/2025 they told us everything cover by claim and after around 4 months. We receive the invoice. I really don't know how they deal with claims. More than 10 times call accountant help line always they hold up. Never got answer or nobody was online. Very disappointed and ridiculous service. Please guys never go with this pathology.

Absolutely positively hopeless. Website and open hours advertises actually at clinic door say the clinic is open but they arnt. After spending 2 hours driving around Brisbane to find a clinic which said was open to find not opened. Hopeless. Come on QML GET IT TOGETHER. Will not be going to another qml ever.

I got charged for something that was supposed to be free. Tried ringing the customer enquiry number several times waiting up to half an hour, nobody ever answered. Sent a letter, nobody responded. No email contact was provided but I eventually found their legal department. Meanwhile i am getting text messages demanding payment, no reply or contact… Read more

details of course. this is the kind of predatory conduct even smaller companies are engaging in now. I recommend try Sullivan Nicolaides instead if you possibly can

Request to get an invoice after pay they took more than 11 days still they want to wait for generating an invoice after 11days i have call to customer care they also wated to wait 24 hours but that 24 hrs never finished.