QML Pathology

I called today to request that my results be transferred to my new doctor. Unfortunately, the customer service experience was disappointing. The representative I spoke with, who appeared to be outsourced, came across as quite impatient and had a rude tone throughout the call. She asked for a doctor number or something, which I didn’t have or… Read more

didn't even know where to find, and while I was trying to find the information online, she interrupted and said in an impatient and rude tone, “You mentioned earlier that you have the fax number—can I just have that?”

A bit more patience and willingness to guide customers would go a long way. Customer service should feel supportive, not rushed or dismissive.

I went to QML @ Mudgeeraba Bell place this Am and the Phlebotomist and Assistant were so nice! Jagati is so knowledgeable, and explained the cost of the blood test so throughly and in such a caring manner. Jagati Bed side manner top notch! Yukie the other lady who drew my blood was so gentle I barely felt the needle. Very professional and kind”.… Read more

Thankyou again Jagati and Yukie for a pleasant experience. Great old fashioned service for ever grateful

The customer service lady on the qml number dial is very inefficient she doesn't have basic answers to questions asked everything she will say ask your doctor.She also got the spelling of names wrong.Let alone getting your suburb spelling or address correct. Kindly get an efficient one.

I had a Urease (breath) test done 2 weeks ago, I was told the results would be available in a week's time. I made an approintment almost 2 weeks later to see my GP only to find out that the results weren't available and that I should contact QML… Read more

about it. I called QML and all I got was a recorded message advising me to write my complaint, so here I am. WT!

Eight Mile Plains QML is a disgrace. My husband went there , the waiting room was crowded with many people waiting. After waiting for 25 minutes only 1 person had gone in. No one took his request form in that time. There was no number system in… Read more

place. After 35 minutes and no further people had been seen, we left and went to Springwood where the experience was a good one- a number system and only a short wait. Will not go to Eight Mile Plains again . Very disappointing especially when you are unwell

Paid my money over the phone on the agreed price after discussion. Spoken to QML twice after getting constant requests for payment and was told it’s ok you don’t need to pay any more. Still getting reminders. Wish I could sue them for harassment. I… Read more

will NEVER use this pathology service again. I’ve never had any trouble from other pathologists. Just QML. Family members say they’ve had the same experience

I went to QML in Eight Mile Plains after trying other locations that routinely had problems finding my vein after multiple attempts; and was very pleasantly surprised when Laura found it at first attempt. In fact, I didn't even realize that she has finished with the procedure. Very much appreciated.

Fantastic collector st the Beaudesert clinic. The lady by the name of Tracey is honestly the best collector I have come across as this morning I was chatting to her but I hadn’t realised she had the needle in and was swapping the little tube thing for another. She found my veins with ease which not many people can so overall I would give Tracey at the Beaudesert clinic 5 stars

QML Strathpine opens at 06:00 which is great when u have to Fast &/or have to get to work early. The QML Nurse “Meng” at Strathpine was so good with the needles. I didn’t even feel it. She was also very polite & I will definitely coming back for future Blood Tests at QML Strathpine

I think I even give them ZERO STARS. My partner do blood test on 10/11/2025 they told us everything cover by claim and after around 4 months. We receive the invoice. I really don't know how they deal with claims. More than 10 times call accountant help line always they hold up. Never got answer or nobody was online. Very disappointed and ridiculous service. Please guys never go with this pathology.

Absolutely positively hopeless. Website and open hours advertises actually at clinic door say the clinic is open but they arnt. After spending 2 hours driving around Brisbane to find a clinic which said was open to find not opened. Hopeless. Come on QML GET IT TOGETHER. Will not be going to another qml ever.

I got charged for something that was supposed to be free. Tried ringing the customer enquiry number several times waiting up to half an hour, nobody ever answered. Sent a letter, nobody responded. No email contact was provided but I eventually found their legal department. Meanwhile i am getting text messages demanding payment, no reply or contact… Read more

details of course. this is the kind of predatory conduct even smaller companies are engaging in now. I recommend try Sullivan Nicolaides instead if you possibly can

Request to get an invoice after pay they took more than 11 days still they want to wait for generating an invoice after 11days i have call to customer care they also wated to wait 24 hours but that 24 hrs never finished.

Despite having My Health Record enabled, they refused to upload my test results. I was told to keep calling every three days to check if “something had changed,” which was incredibly frustrating and a complete waste of time. After a full month of being given the runaround, they finally told me they would not upload the results at all and that they… Read more

could only release them to my doctor. Extremely poor communication, inefficient process, and zero consideration for the patient. Very disappointing service.

Since going online and not being able to talk to QML staff my mother has had 2 missed booking for blood matching for her monthly blood transfusions. She is 88 years old, has dementia, in a wheelchair. Advised to use email to mobilecollections but nobody responds. Have pleaded to have bloods done by aged care staff and hospital but today have no… Read more

idea where I stand so have had to cancel mum's booking today and do not know if QML will be bothered to do the matching today for tomorrow's rebooking. I have no idea and I don't think QML do either. Absolutely disgusting no service, like Fort Knox can't get through to QML. After today I am going to use Sullivan and Niccolaidies as I have heard good reviews and I recommend others to do the same. I would rate QML as 0.

QML profits at the expense of the health of vulnerable sick people. We are now past the festive season so that can’t be an excuse. They obviously don’t hire enough staff because in the Taranganba lab near Yeppoon there was a queue around the corner in the heat. When I gave up and drove all the way to Rockhampton Stockland lab, there was an almost… Read more

2-hr wait. The aircon vents were covered in mould, as were some of the walls. This is a serious health hazard to old people and most people having tests are well over 60. After I complained to staff they said the had notified QML management multiple times about the mould. Profit above people.

Incorrectly billed twice went to cedar park for annual diabetes test including urine all bulk billed by the doctor, nurse asked how I wanted to pay ? For urine test $20 told me new govt rules paid with card two days later get invoice from qml for $60 for blood test I rang their billing dept somewhere overseas I assume and questioned this they… Read more

asked if I was a pensioner I replied yes they said oh disregard this I will make it go away? Followed up with visit to my gp he advised should not have been charged anything and gave me letter to get urine test refunded so went to cedar park where I paid with letter to be told no mate we can’t do refunds have to take it to Bolsover st Rockhampton so I did lady informed me doctor probably at fault and staff member at cedar park shouldn’t have directed us to Bolsover st you guessed it they don’t do refunds you will have to contact head billing dept wherever that is what a joke qml you are simply stealing peoples money and you need investigated at the least your staff don’t know the rules, moral here everyone don’t pay anything this is my second episode with this

Customer service has been absolutely atrocious. My niece has made several attempts to get an invoice from QML for a bill she has paid so she can claim a refund from her health insurance. They have still not emailed an invoice.

The worst customer service I've ever had from a non-government agency. It's impossible to get information out of this organisation. I sought information about requirements for a test. Information on their site was ambiguous - it stated that 'Drop off times apply' but nowhere did it say what those times were. The first time I rang QML it sounded… Read more

like an overseas call centre, the respondent was clearly googling the question while I was asking it. He couldn't give me a clear answer. The second time I rang I just got an endless loop of 'Press one, Press two' options. Speaking to a human being was not an option.

I've subsequently completed the test with the other big Qld pathology lab, their website provided the key information clearly and the customer service and communication were far better.

I tried to book an Ambulatory Blood Pressure Monitor online (compulsary online) & I got so far with all the correct information but it would not me select a date. I went to an QML office & they said the could not help, so I tried the local number & the 1800 number & all it tells you is do it online & no chance I can talk to human to help. Their… Read more

customer service is non existant. I am 70+ & there is no way I can get help to do the test. The only reason I gave them 1 star was that was lowest it gave me the option to give. I will be following up with a politician & Qld Government about the lack of ability for seniors to get asssitance. Shame on you QML

I live at Beachmere and once again have driven to QML for bloods AND ONCE AGAIN IT IS CLOSED so now we have to drive to ninghi. You advertise opening hours of Mon/Friday 7-12 You clearly need more staff Not happy

Dreadful professionalism. Greeted with YEAH when engaged with Arana Hills staff. Then told to go back to Ferny Grove QML (closed), and that there was no way my details could be found from another QML. This was only a couple of Km away. Other staff got on line and found it in minutes. I was phoned by QML to come back to do a urine sample, as they… Read more

let me walk out the door after bloods taken with no word of a urine test. No problem there, mistakes happen. Then I went to the Arana Hills QML and encountered the dream team. QML, your competitors have nothing to worry about. Just garden variety good manners and people skills is a bridge too far for you lot.

This is my first time leaving a review, and while most things went smoothly, the process of getting my detailed payment receipt has been extremely disappointing. It’s been 27 days since payment, and despite several follow-ups through emails and calls, I still haven’t received it. Unfortunately, this experience has left me frustrated, and I won’t be returning.

I needed to have some oral and nasal swabs taken for suspected RSV. I went to qml in Dixon Street, Strathpine, QLD. I arrived with four people ahead of me. It took the staff 1 hour and 30 mins to attend to the four individuals ahead of me! The head nurse couldn't care less. The young woman that finally looked after me was lovely but she did state… Read more

that the waiting time was a minimum of 1 hour. How is this possible qml??!!!! The last time I availed myself of your services at Dixon Street, Strathpine my wait time was over 2 hours! I was hoping wait time would be better. Clearly, it is not! I will NEVER use your service again!! Do better qml! One extremely unhappy and dissatisfied customer!