Intuit QuickBooks

Beware of the HeroClear Payday Super add-on. We just added it, and now we can't process our pays! To compound the issue, QuickBooks experts have said there's no timeframe for when this will be fixed!!! We've now got some very angry staff members who missed their pay today. Over the weekend, I foolishly clicked on the HeroClear setup to get ready… Read more

for payday super ahead of time. Afterwards, when I went to process a pay run, I was unable to approve the timesheets. I spoke to an expert at QuickBooks today. He had no idea, so he passed me on to a higher-level expert, and she had no idea either!! After an hour on the phone, she said it was an issue with the HeroClear add-on by Employment Hero and would not give me a timeframe for when it would be resolved, as they had to go through Employment Hero support to resolve it. Not happy!

They are so terrible Their customer service over the phone are useless, hardly speak English, don’t address concerns It’s been 6-8 months since we’ve been able to properly use this for our business accounting and we are getting fined by the ATO due to late bills They stilll have no solution and cannot provide any help We are going to take them to VCAT, consumer affairs Go with someone else such as MYOB

Moving from Reckon Hosted to QuickBooks was pretty easy. They provided a free migration, which was pretty good, although there could be improvements in the process for other users. The onboarding training (again provided for free) was comprehensive and pretty good to get going with the product. The product itself is pretty easy to use and… Read more ·  1

does everything that I need for my small business. And best of all, I've halved my annual subscription fees.

So win win alround.

Quickbooks may not have the bells and whistles that some of their competitors have, but I find it particularly good for start-up businesses, and their pricing is competitive. Show reply

Quickbooks is really a good product because it’s offers very easy on boarding to new customers and it gives accountant and bookkeepers a very good support system. Including complimenting on boarding call with new clients this saves accountant and bookkeepers a lot of time training the clients themselves. However, Quickbooks really needs to be… Read more ·  1

careful when it’s launches new changes because recently all my accounts are affected by the user limits which appear to be the system bug. I really hope Quickbooks can fix this for me as soon as possible.

I would give 0 stars if I could. The customer 'service' offered by this company is an absolute joke. All you get is the run around and a bunch of lies. Meanwhile hundreds of transactions are automatically being added by their system to my accounts every day and there seems to be nothing I can do to stop it, and I can't seem to get help. I've tried… Read more

raising a support ticket and have a case number but each time I call I can't even get an answer from them as to whether the case even exists, let alone if anyone is even working on it. I've never had a positive interaction with their customer service team ever, and cannot get a straight answer out of them on even the simplest of questions.

I inherited quickbooks from a business I bought. I opened my own new account for the same business. As part of the purchase and to continue with the business without interruptions from our clients as invoice had to be raised and paid the bank account was changed from the old owner to mine. As soon as purchase completion was done I opened a new… Read more

quickbooks for myself and closed the other one. Quickbooks never did and continued taking payments from my bank for both quickbooks even though the old one was not used at all. This has been going on for over 2 years and as both come as quickbooks I did not realise. Raised it with them and asked for a refund as it was cancelled and they flatly refused. That is over $2k of hard earned money that quickbooks has stolen. Will never recommend and will do my best to transfer to another service hoping it automates with my CRM. Negative Star should be real as that’s all they deserve

Terrible foreign call centre. Was on hold for 22 minutes, finally got through to a customer service person. Asked them to hold while I re-logged back in (I had been logged out whilst I was on hold and trying to serve customers and answer phones at the same time!!). They hung up on me!! Very frustrating when you are trying to run a business!

DO NOT USE THIS SERVICE!!!!! This is the worst program I've ever used. So many errors & NO support when I'm talking to an assistant. DO NOT USE THIS SERVICE!!!!!

The advanced search feature is now restricted to 20 characters which has made 6 years of historical data no longer searchable because the information contained within hyperlinks cannot be indexed because it exceeds 20 characters in length. It took 8 weeks to get a straight answer from the customer success team because only the engineering team was… Read more

aware of the change and failed to communicate this fact to the customer success team, and more importantly, QBO customers.

The reviews you have read are the tip of the ice-burg, most people do not complain. DO YOURSELF a FAVOUR - do not sign-up to QuickBooks, this program is broken on so many levels, IT is hiding the issues from their board, and you will spend many frustrating hours and days trying to fix problems. It has cost our organisation over $20K in wage miscalculations and lost time.

Multiple issues with Quickbooks of late. They're trying to re-invent the wheel & has resulted in a complete system meltdown. As the only account user/ holder I can no longer process invoices, purchase orders, bank transfers & more. The wait time to get help is over 40 minutes. I am in meetings later & will now have to make my clients wait. … Read more

What a joke, affecting a small business that has just closed a deal with the largest supplier in Australia in an undisclosed sector & now I cannot even get their first order to them in a timely fashion. Will be switching to Xero

New Update has increased costs and destroyed all Integrations. Costs just keep going up with no improvement in product at all only problems. Integrations all fall over with the update and tech help just says that "Quickbooks is only a receiving service and to contact your integration provider", which is also Intuit so you just go around in circles and get nowhere.

Since the update my quickbooks are completely messed up. My usual invoices aren’t coded properly in bank transactions, GST hasn't been added, I have duplicated payments coming in for one invoice. It is a complete mess! I am very sick of updates no one asked for. AI is not the answer. People need to do the work not machines. This is so frustrating I am going back to manually inputting into excel.

Payroll Timsheet function is not stable-- Can not save timesheets Hi We are trying to process timesheets to pay wages and both entities will not allow to safe This is the message we are getting “something went wrong – Give it another try’’ There is no explaination. We have rebooted and logged out twice. We even opened the week before to… Read more

just try and close a completed payroll and it gives the same error

I am back to now doing and calculating payroll manually due to this. Please explain asap why again this is not stable

Quickbooks have been going down the hill recently. I have joined them 3+ years, infact they wanted me to join them for all my clients. It was all good initially. However, nowadays, no support, people sitting somewhere overseas never help, prices keep going up without any prior communication. Keep changing things, we not necessarily need. Overall,… Read more

dont know why, but mgt approach seems gone to do not care. It's time now to look for alternate options and move out at the earliest.

Price has gone up from $59.99 to $84 a month for the QB online App. That is 40% for what? They have a newly developed App which is pathetic reason for ANY INCREASE to say the least. It NO BETTER than the older version! To all QB'ers let's find a better and cheaper alternative

Intuit is not intuitive. It’s a complete shemozzle. When converting a quote to an invoice and then sending to a customer, the figures all change to a lower amount. This is using app, laptop seems okay. No help available, when selecting ‘talk to human’ in ai chat, it provides a link that just doesn’t work.

What's wrong with you guys? You can't keep changing the layout every 2-3 years. Leave people alone. Your new layout is absolutely rubbish. Your old one was just perfect and everyone is used to it. Why bring in sidebar/side drawers when creating new invoice? Why are you over complicating everything? Please fire your UX Designer. This is second major update that literally butchered the whole experienced. Show details

Absolute rubbish Do not subscribe to them if you don’t need unnecessary stress on n your life Rather spend your time and energy on your business instead of putting up with their 3rd world technology Your bank feeds will not work every now and then and you will be uploading transactions manually and the support staff will ask you to raise a… Read more

ticket and 3 weeks later they will reply to your ticket and tell you it’s resolve, and when you go into your dashboard and give it a go it still won’t. Good luck if you try to contact them as they only have no reply email addresses They just want your money they can’t be bothered being disturbed by you while they get paid in your subscription doing nothing

If I could leave less stars i would. Right from the beginning Quickbooks has been nothing short of a hassle with constant crashes and now to top it off it will not link with my bank so I am unable to automatically link transactions. After jumping through hoops to prove that my bank accounts are active, I received an email saying thank you but you… Read more

will have to manually add your bank transactions and my complaint has been added to an ongoing case. This platform is meant to make accounting easy for businesses however so far it has been nothing short of a head ache. Steer clear of Quickbooks and use a company that can actually do what they're meant to do

Have ceased operating my business nearly 8 months ago. Had thought I had cancelled all subscriptions but was charged the annual fee. I contacted Intuit to request a refund and they denied it stating the reason for my request didn't fall within terms of service. So now I will have paid for 20 months of a product that I am not using. They can see… Read more

that it has not been accessed since December 2024. What poor customer service. This is just a money grab. I will not be recommending this platform.

Between quickbooks online and employment hero the support when an issue occurs is the equivalent of getting punched in the nut sack repeatedly by retards that can not help you and are completley unskilled in anyway to help with system errors. 10 Days and still payroll is down with errors that their team is looking into.

Have been using QB for years. Their steady pricing creep over the years means any pricing advantage that it has over Xero is being reduced, and at the same time the level of service / functionalities have not improved. Last straw was when the issues with Macquarie Bank turned up and direct feed was no longer working, for whatever reason. After… Read more

doing what QB instructed me to do (basically re-submitting the Macquarie Bank form), the bank feeds were still not established. QB had since shown absolutely no interest in helping resolving the matter in a timely fashion or to offer any alternative resolutions to keep me as a customer. The issue persisted, to QB's knowledge, for about a month now. No solution or active communication at all.

Enough is enough. Don't be fooled by what may seem to be a slightly more competitive pricing. Just go Xero as I will be going now, as QB has shown little capability, care or respect for customers.