Intuit QuickBooks

I reconnected the bank feed in QuickBooks Online. Previously categorised and matched transactions (including work done the same day) disappeared from the Categorised view. I could no longer see what had been processed before the reconnection. This created a real risk of late BAS lodgement.When I tried to get help on a Sunday, the response was that… Read more

live experts are unavailable until Monday 8 AM–7 PM AEDT. A paid accounting platform used for tax reporting should not leave customers without human support on weekends. Other online business tools provide weekend coverage. QuickBooks does not.The product is expensive, the interface changes constantly, and basic bank feed reliability is poor. I do not recommend it for anyone who needs dependable bookkeeping.

Pathetic customer service when trying to cancel a subscription contacted them to cancel and they could not find account to cancel . Charged my account for 4 extra years before they magically found account after complaining . Will not refund amounts charged despite emails confirming that I requested cancellation and their own staff could not find where to cancel charges 4 years ago .

Absolutely sick and tired of receiving calls from this company. I cancelled my account multiple years ago, yet despite this and multiple phone calls, to which i explain i don't have an account, I keep receiving calls from this company. They say they'll make a note not to call me, and yet here we are. I would never create an account with this company ever again based on this experience.

Moving from Reckon Hosted to QuickBooks was pretty easy. They provided a free migration, which was pretty good, although there could be improvements in the process for other users. The onboarding training (again provided for free) was comprehensive and pretty good to get going with the product. The product itself is pretty easy to use and… Read more ·  1

does everything that I need for my small business. And best of all, I've halved my annual subscription fees.

So win win alround.

Lanie was most helpful helping me to sort out the banking issues

I know nothing about computers and the lady who helped me was very patient understanding thank you Show reply

After 2 years of paying for their annual subscription, I decided I no longer needed the product. The year lapsed and it renewed; within a few days, I reached out, offered to pay for the full month, and asked for an 11-month pro-rata refund. Intuit declined the request and then ghosted my follow-up email. Congrats on squeezing out another ~$300,… Read more

likely resulting in greater losses, because what would have been a whole-hearted recommendation of the product previously has now turned into a "Steer clear" warning instead for the dozens of techies and small business owners I work with. Short-sighted move.

How do you guys manage to break the system every 1-3 months? February - Banking Feed broken March - Banking Feed broken May - Banking Feed Broken September - Payroll is broken now This is insane....

QB became horrible. Nothing seems to work. Bank feed constantly misses transactions, so you need to do what you pay QB 500 dollares per year to do. If this fails, everything else falls apart. You want to complain about that, and you are connected to people who will just waste your time and solve nothing. What's the point? I know how to solve… Read more

that, the problem is that it should not happen in the first place.

Their AI chat input box is so laggy with the keystrokes it's unusable.

You want to write a post in the forum and it constantly asks you to log-in, in a never ending cycle.

You want to give feedback but that button doesn't do anything....

ARRRRGGGG!!!!!

Beware of the HeroClear Payday Super add-on. We just added it, and now we can't process our pays! To compound the issue, QuickBooks experts have said there's no timeframe for when this will be fixed!!! We've now got some very angry staff members who missed their pay today. Over the weekend, I foolishly clicked on the HeroClear setup to get ready… Read more

for payday super ahead of time. Afterwards, when I went to process a pay run, I was unable to approve the timesheets. I spoke to an expert at QuickBooks today. He had no idea, so he passed me on to a higher-level expert, and she had no idea either!! After an hour on the phone, she said it was an issue with the HeroClear add-on by Employment Hero and would not give me a timeframe for when it would be resolved, as they had to go through Employment Hero support to resolve it. Not happy!

They are so terrible Their customer service over the phone are useless, hardly speak English, don’t address concerns It’s been 6-8 months since we’ve been able to properly use this for our business accounting and we are getting fined by the ATO due to late bills They stilll have no solution and cannot provide any help We are going to take them to VCAT, consumer affairs Go with someone else such as MYOB

I would give 0 stars if I could. The customer 'service' offered by this company is an absolute joke. All you get is the run around and a bunch of lies. Meanwhile hundreds of transactions are automatically being added by their system to my accounts every day and there seems to be nothing I can do to stop it, and I can't seem to get help. I've tried… Read more

raising a support ticket and have a case number but each time I call I can't even get an answer from them as to whether the case even exists, let alone if anyone is even working on it. I've never had a positive interaction with their customer service team ever, and cannot get a straight answer out of them on even the simplest of questions.

I inherited quickbooks from a business I bought. I opened my own new account for the same business. As part of the purchase and to continue with the business without interruptions from our clients as invoice had to be raised and paid the bank account was changed from the old owner to mine. As soon as purchase completion was done I opened a new… Read more

quickbooks for myself and closed the other one. Quickbooks never did and continued taking payments from my bank for both quickbooks even though the old one was not used at all. This has been going on for over 2 years and as both come as quickbooks I did not realise. Raised it with them and asked for a refund as it was cancelled and they flatly refused. That is over $2k of hard earned money that quickbooks has stolen. Will never recommend and will do my best to transfer to another service hoping it automates with my CRM. Negative Star should be real as that’s all they deserve

Terrible foreign call centre. Was on hold for 22 minutes, finally got through to a customer service person. Asked them to hold while I re-logged back in (I had been logged out whilst I was on hold and trying to serve customers and answer phones at the same time!!). They hung up on me!! Very frustrating when you are trying to run a business!

DO NOT USE THIS SERVICE!!!!! This is the worst program I've ever used. So many errors & NO support when I'm talking to an assistant. DO NOT USE THIS SERVICE!!!!!

The advanced search feature is now restricted to 20 characters which has made 6 years of historical data no longer searchable because the information contained within hyperlinks cannot be indexed because it exceeds 20 characters in length. It took 8 weeks to get a straight answer from the customer success team because only the engineering team was… Read more

aware of the change and failed to communicate this fact to the customer success team, and more importantly, QBO customers.

The reviews you have read are the tip of the ice-burg, most people do not complain. DO YOURSELF a FAVOUR - do not sign-up to QuickBooks, this program is broken on so many levels, IT is hiding the issues from their board, and you will spend many frustrating hours and days trying to fix problems. It has cost our organisation over $20K in wage miscalculations and lost time.

Multiple issues with Quickbooks of late. They're trying to re-invent the wheel & has resulted in a complete system meltdown. As the only account user/ holder I can no longer process invoices, purchase orders, bank transfers & more. The wait time to get help is over 40 minutes. I am in meetings later & will now have to make my clients wait. … Read more

What a joke, affecting a small business that has just closed a deal with the largest supplier in Australia in an undisclosed sector & now I cannot even get their first order to them in a timely fashion. Will be switching to Xero

New Update has increased costs and destroyed all Integrations. Costs just keep going up with no improvement in product at all only problems. Integrations all fall over with the update and tech help just says that "Quickbooks is only a receiving service and to contact your integration provider", which is also Intuit so you just go around in circles and get nowhere.

Since the update my quickbooks are completely messed up. My usual invoices aren’t coded properly in bank transactions, GST hasn't been added, I have duplicated payments coming in for one invoice. It is a complete mess! I am very sick of updates no one asked for. AI is not the answer. People need to do the work not machines. This is so frustrating I am going back to manually inputting into excel.

Payroll Timsheet function is not stable-- Can not save timesheets Hi We are trying to process timesheets to pay wages and both entities will not allow to safe This is the message we are getting “something went wrong – Give it another try’’ There is no explaination. We have rebooted and logged out twice. We even opened the week before to… Read more

just try and close a completed payroll and it gives the same error

I am back to now doing and calculating payroll manually due to this. Please explain asap why again this is not stable

Quickbooks have been going down the hill recently. I have joined them 3+ years, infact they wanted me to join them for all my clients. It was all good initially. However, nowadays, no support, people sitting somewhere overseas never help, prices keep going up without any prior communication. Keep changing things, we not necessarily need. Overall,… Read more

dont know why, but mgt approach seems gone to do not care. It's time now to look for alternate options and move out at the earliest.

Price has gone up from $59.99 to $84 a month for the QB online App. That is 40% for what? They have a newly developed App which is pathetic reason for ANY INCREASE to say the least. It NO BETTER than the older version! To all QB'ers let's find a better and cheaper alternative

Intuit is not intuitive. It’s a complete shemozzle. When converting a quote to an invoice and then sending to a customer, the figures all change to a lower amount. This is using app, laptop seems okay. No help available, when selecting ‘talk to human’ in ai chat, it provides a link that just doesn’t work.