Intuit QuickBooks

Moving from Reckon Hosted to QuickBooks was pretty easy. They provided a free migration, which was pretty good, although there could be improvements in the process for other users. The onboarding training (again provided for free) was comprehensive and pretty good to get going with the product. The product itself is pretty easy to use and… Read more ·  1

does everything that I need for my small business. And best of all, I've halved my annual subscription fees.

So win win alround.

The advanced search feature is now restricted to 20 characters which has made 6 years of historical data no longer searchable because the information contained within hyperlinks cannot be indexed because it exceeds 20 characters in length. It took 8 weeks to get a straight answer from the customer success team because only the engineering team was… Read more

aware of the change and failed to communicate this fact to the customer success team, and more importantly, QBO customers.

The reviews you have read are the tip of the ice-burg, most people do not complain. DO YOURSELF a FAVOUR - do not sign-up to QuickBooks, this program is broken on so many levels, IT is hiding the issues from their board, and you will spend many frustrating hours and days trying to fix problems. It has cost our organisation over $20K in wage miscalculations and lost time.

I started with XERO two weeks ago and could not get my foreign currency bank accounts linked to it. XERO has online help and Community support but, in essence, I had to do my own research to figure out how to configure it to my needs. In contrast, upon signup Intuit QuickBooks immediately offered a FREE 1hr onboarding session via screen sharing,… Read more ·  1

which ran well over time and covered many topics. We connected all my NAB bank accounts, including the foreign currency ones, without any problem. It is surprisingly easy to set up recurring invoicing, recurring payments, and rules to automatically process the bank transactions. The user interface was a lot easier to work with and it was a lot easier to customise the list displays. I'm not saying that XERO can't do this, I'm saying that the onboarding experience and ease of use of QuickBooks Online are vastly superior than what I experienced during the three weeks I spent in XERO. I realise that XERO has almost cult-like status amongst accountants and bookkeepers in AUS and NZ, but do yourself a favour and try QuickBooks Online when looking for a SMB cloud accounting system.

Quickbooks may not have the bells and whistles that some of their competitors have, but I find it particularly good for start-up businesses, and their pricing is competitive. Show reply

Quickbooks is really a good product because it’s offers very easy on boarding to new customers and it gives accountant and bookkeepers a very good support system. Including complimenting on boarding call with new clients this saves accountant and bookkeepers a lot of time training the clients themselves. However, Quickbooks really needs to be… Read more ·  1

careful when it’s launches new changes because recently all my accounts are affected by the user limits which appear to be the system bug. I really hope Quickbooks can fix this for me as soon as possible.

Multiple issues with Quickbooks of late. They're trying to re-invent the wheel & has resulted in a complete system meltdown. As the only account user/ holder I can no longer process invoices, purchase orders, bank transfers & more. The wait time to get help is over 40 minutes. I am in meetings later & will now have to make my clients wait. … Read more

What a joke, affecting a small business that has just closed a deal with the largest supplier in Australia in an undisclosed sector & now I cannot even get their first order to them in a timely fashion. Will be switching to Xero

New Update has increased costs and destroyed all Integrations. Costs just keep going up with no improvement in product at all only problems. Integrations all fall over with the update and tech help just says that "Quickbooks is only a receiving service and to contact your integration provider", which is also Intuit so you just go around in circles and get nowhere.

Since the update my quickbooks are completely messed up. My usual invoices aren’t coded properly in bank transactions, GST hasn't been added, I have duplicated payments coming in for one invoice. It is a complete mess! I am very sick of updates no one asked for. AI is not the answer. People need to do the work not machines. This is so frustrating I am going back to manually inputting into excel.

Payroll Timsheet function is not stable-- Can not save timesheets Hi We are trying to process timesheets to pay wages and both entities will not allow to safe This is the message we are getting “something went wrong – Give it another try’’ There is no explaination. We have rebooted and logged out twice. We even opened the week before to… Read more

just try and close a completed payroll and it gives the same error

I am back to now doing and calculating payroll manually due to this. Please explain asap why again this is not stable

Quickbooks have been going down the hill recently. I have joined them 3+ years, infact they wanted me to join them for all my clients. It was all good initially. However, nowadays, no support, people sitting somewhere overseas never help, prices keep going up without any prior communication. Keep changing things, we not necessarily need. Overall,… Read more

dont know why, but mgt approach seems gone to do not care. It's time now to look for alternate options and move out at the earliest.

Price has gone up from $59.99 to $84 a month for the QB online App. That is 40% for what? They have a newly developed App which is pathetic reason for ANY INCREASE to say the least. It NO BETTER than the older version! To all QB'ers let's find a better and cheaper alternative

Intuit is not intuitive. It’s a complete shemozzle. When converting a quote to an invoice and then sending to a customer, the figures all change to a lower amount. This is using app, laptop seems okay. No help available, when selecting ‘talk to human’ in ai chat, it provides a link that just doesn’t work.

What's wrong with you guys? You can't keep changing the layout every 2-3 years. Leave people alone. Your new layout is absolutely rubbish. Your old one was just perfect and everyone is used to it. Why bring in sidebar/side drawers when creating new invoice? Why are you over complicating everything? Please fire your UX Designer. This is second major update that literally butchered the whole experienced. Show details

Absolute rubbish Do not subscribe to them if you don’t need unnecessary stress on n your life Rather spend your time and energy on your business instead of putting up with their 3rd world technology Your bank feeds will not work every now and then and you will be uploading transactions manually and the support staff will ask you to raise a… Read more

ticket and 3 weeks later they will reply to your ticket and tell you it’s resolve, and when you go into your dashboard and give it a go it still won’t. Good luck if you try to contact them as they only have no reply email addresses They just want your money they can’t be bothered being disturbed by you while they get paid in your subscription doing nothing

If I could leave less stars i would. Right from the beginning Quickbooks has been nothing short of a hassle with constant crashes and now to top it off it will not link with my bank so I am unable to automatically link transactions. After jumping through hoops to prove that my bank accounts are active, I received an email saying thank you but you… Read more

will have to manually add your bank transactions and my complaint has been added to an ongoing case. This platform is meant to make accounting easy for businesses however so far it has been nothing short of a head ache. Steer clear of Quickbooks and use a company that can actually do what they're meant to do

Have ceased operating my business nearly 8 months ago. Had thought I had cancelled all subscriptions but was charged the annual fee. I contacted Intuit to request a refund and they denied it stating the reason for my request didn't fall within terms of service. So now I will have paid for 20 months of a product that I am not using. They can see… Read more

that it has not been accessed since December 2024. What poor customer service. This is just a money grab. I will not be recommending this platform.

Between quickbooks online and employment hero the support when an issue occurs is the equivalent of getting punched in the nut sack repeatedly by retards that can not help you and are completley unskilled in anyway to help with system errors. 10 Days and still payroll is down with errors that their team is looking into.

Have been using QB for years. Their steady pricing creep over the years means any pricing advantage that it has over Xero is being reduced, and at the same time the level of service / functionalities have not improved. Last straw was when the issues with Macquarie Bank turned up and direct feed was no longer working, for whatever reason. After… Read more

doing what QB instructed me to do (basically re-submitting the Macquarie Bank form), the bank feeds were still not established. QB had since shown absolutely no interest in helping resolving the matter in a timely fashion or to offer any alternative resolutions to keep me as a customer. The issue persisted, to QB's knowledge, for about a month now. No solution or active communication at all.

Enough is enough. Don't be fooled by what may seem to be a slightly more competitive pricing. Just go Xero as I will be going now, as QB has shown little capability, care or respect for customers.

The start-up support for a small business in Australia is very poor indeed. In ability to call a working Australian mobile number is unacceptable. Every other problem stemmed from that. QuickBooks please try harder.

For almost two months now, I have been unable to get a feed from two accounts held at my Sydney based bank, ING. No problems in doing so for over a year but not so now. No changes to account name or number. Reported to QuickBooks, spoke to several CSOs who advised Engineering is working on it. What? For a whole month. Every Monday I get a Do Not… Read more

Reply email from QB who advise that they are still working to resolve the issue. And I am paying for this. Can't recommend this product

A classic fee for no service company. Sign up for their platform, find out it in no way meets your needs or expectations, think you've cancelled and removed their details, and lo and behold they keep on charging for no service .... Avoid like the plague

Quickbooks is some of the worst accounting software I’ve ever used. All I want to do is integrate gocardless with quickbooks. I spent hours and hours and hours on the phone with customer service people and literally NOBODY can tell me how to do this. I finally spoke with a manager who advised it isn’t possible to integrate gocardless with… Read more

quickbooks. A few days later one of my clients was charged automatically via gocardless, meaning that GOCARDLESS INTEGRATION IS POSSIBLE. My client was charged twice and I had to refund them accordingly. I still don’t have gocardless integration, nobody can tell me how to do it and I’ve received NO CUSTOMER SERVICE OUTCOME.

I requested a discount from quickbooks because of my terrible experience and they had the NERVE to connect me to the sales teams. The sales team tried to sell me a package that I could access myself via the quickbooks website.

Honestly, quickbooks, go f**k yourself. You’re an absolute joke of a company.

For the benefit of other customers- QBO failed to resolve our bank feed issue after 40 plus days and have now closed our case because they have “nothing else to offer”. In other words, can’t fix a problem, cannot offer solutions and failed in their obligation to provide a fully working platform to a subscriber. Do not use this platform. Support is… Read more

negligible, incompetent, and all you get is the run around. Disgusted with the service and end result.