2 photos
RACV Emergency Home Assist

RACV Emergency Home Assist

Plumbers, Electricians, Locksmiths (See All)
4.7 from 3,133 reviews · View Statistics
See the Best Home Improvement in 2022 as rated by Australians on ProductReview.com.au.
Listing monitored by RACV

Reviews

  • Customer Service
    4.7 (985)
  • Timeliness
    4.7 (958)
  • Job Satisfaction
    4.7 (904)
  • Rates and Fees
    4.6 (636)
Previous
Next

Reviewer Photos & Videos

  • Thumbnail
  • Thumbnail
  • Thumbnail
  • More
    Thumbnail

So glad I joined RACV Home Assist. It has given me peace of mind.

published

Was done very politely and call was answered straight away.
It was disappointing that a plumber wasn’t able to be contacted within the promised hour but Jennifer tried her very best and kept me notified in a prompt manner whilst trying her hardest to get somebody to help me. The Plumber turned up the following morning at the time she said he would and did a good job of fixing my problem.

Customer Service
5/5
Timeliness
3/5
Similar opinion? Write a review on ProductReview.com.au!

Quick service and knowledgeable tradies

published

Electrician arrived within hour of phone call and explained clearly what he was going to do, as well as any further costs. Also ensured I understood billing process and issue of electrical safety certificate

Customer Service
5/5
Timeliness
5/5
RACV
RACV S.RACVSend a private message
Similar opinion? Write a review on ProductReview.com.au!
Yaryalitsa
YaryalitsaGreater Melbourne (Inner), VIC

Clear. Simple. Easy to follow

published

The electrician arrived in the designated time. He took his time to explain what needed to be done and what was required. He took the necessary time, as I observed it to be, to check every aspect of the switchboard also came inside to check the power points (sockets) and was clear in his assumption of what was and what needed to done. I was quite happy with the outcome as a job - although it will cost me to upgrade - a necessary part for safety.

Customer Service
5/5
Timeliness
5/5
RACV
RACV S.RACVSend a private message
Similar opinion? Write a review on ProductReview.com.au!
Adriana
AdrianaMelbourne
  • 2 reviews

Plumber - Rude Arrogant with an appalling attitude & did not unblock toilet

published
Customer Service
1/5
Timeliness
1/5
RACV
RACV S.RACVSend a private message
Adriana
Adriana
Similar opinion? Write a review on ProductReview.com.au!
Home Improvement

Find out how RACV Emergency Home Assist compares to other Home Improvement

Know better, choose better.

Compare all
melissa
melissaSouth East Queensland, QLD
  • 2 reviews
  • 1 like

Blocked toilet and had called many times for this

published

Today I had a lovely guy come out and actually fix the toilet correctly. I’m so happy now. Thanks Chris f for actually remedying the issue and taking time to complete the problem at hand .

Customer Service
5/5
Timeliness
5/5
Similar opinion? Write a review on ProductReview.com.au!

Plumber

published

Scott from Euroa came out at 9pm and had to drive for an hour to get to our place. He was a lovely respectful guy and did a great job.

Customer Service
5/5
Timeliness
5/5
Similar opinion? Write a review on ProductReview.com.au!

Leaking pipe on second story air conditioner

published

The plumber arrived within half an hour to isolate the water running to our leaking second story air conditioner. He was efficient, friendly and honest, explained clearly what the problem was, what he had done and what further action to take. Thank you Trevor K!

Customer Service
5/5
Timeliness
5/5
RACV
RACV S.RACVSend a private message
Similar opinion? Write a review on ProductReview.com.au!

Great Service

published

The cistern inside the wall was overflowing and was gushing water inside the wall cavity. Was able to stop the water flow and fix the problem at hand. Very happy with the prompt service and Terry was very obliging to assist.

Customer Service
5/5
Timeliness
4/5
Similar opinion? Write a review on ProductReview.com.au!
Ravi G.
Ravi G.
  • 2 reviews

Excellent service by Trevor

published

Trevor from RACV visited our property for blocked toilet and figured it was an external problem. He called up Yara Valley and explained to them the problem. Had YV visit in the next one hour and the problem resolved. Normally would have expected that problem is external and you must call YV to resolve and not I have made the call and they are on their way. Well done with customer service

Customer Service
5/5
Timeliness
5/5
RACV
RACV S.RACVSend a private message
Similar opinion? Write a review on ProductReview.com.au!
Home Improvement

Find out how RACV Emergency Home Assist compares to other Home Improvement

Know better, choose better.

Compare all

Excellent service!

published

Excellent service. Professional customer service. Provided urgent repairs for a leaking tap within the hour. Tap was fully repaired. If I could give 10 stars I would. Highly recommend. Thank you. :)

Customer Service
5/5
Timeliness
5/5
RACV
RACV S.RACVSend a private message
Similar opinion? Write a review on ProductReview.com.au!
DAM
DAMGreater Melbourne (Metropolitan), VIC

Job well done

published

Plumber arrived within an hour of call and completed a difficult task. The experience from the initial phone contact to the completion of the job was excellent. The plumber LM was professional - job well done

Customer Service
5/5
Timeliness
5/5
RACV
RACV S.RACVSend a private message
Similar opinion? Write a review on ProductReview.com.au!
phaniebiz0705
phaniebiz0705Greater Melbourne (Metropolitan), VIC

Offer a fair price with great service!!!

published

We lost our power on a Sunday night at 10 PM, call RACV home assist, after explaining the situation, they sent out an electrician within 20 mins! Aaron is amazing, friendly ,professional and informative, got the problem solved and we had our power back on before 11:30, he’s the hero of the day!!!

Customer Service
5/5
Timeliness
5/5
RACV
RACV S.RACVSend a private message
Similar opinion? Write a review on ProductReview.com.au!
Home Improvement

Find out how RACV Emergency Home Assist compares to other Home Improvement

Know better, choose better.

Compare all
Kim
KimGippsland, VIC

Tradie wasn't available

published

Stuck on the weekend with a broken and leaking HWS, water everywhere. RACV simply told me that the plumber isn't available today and that there's nothing they can do. I paid for this product for nothing.

Customer Service
1/5
Timeliness
1/5
Similar opinion? Write a review on ProductReview.com.au!
redhotchilipepper79
redhotchilipepper79Greater Melbourne (Outer), VIC
  • 6 reviews

Just as important as roadside assist!

published

My alfresco sliding door shattered and my living room was a mess. The RACV guy came within an hour of my call. He did a good job of cleaning up and then boarding up the door.

  • Thumbnail
  • Thumbnail
Customer Service
5/5
Timeliness
5/5
RACV
RACV S.RACVSend a private message
Similar opinion? Write a review on ProductReview.com.au!
madhuri p.
madhuri p.Greater Melbourne (Inner), VIC

Professional service

published

I had a gas leakage at my house . Luckily I had emergency home assistance with RACV within 45 minutes someone came to fix the issue. I highly recommend RACV emergency home insurance. Very professional

Customer Service
5/5
Timeliness
5/5
RACV
RACV S.RACVSend a private message
Similar opinion? Write a review on ProductReview.com.au!

Questions & Answers

Paul H.
Paul H.asked
Emergency Home Assist

can I have the contact details of an racv central heating technician please?

2 answers
Lyn Caddell
Lyn Caddell

I don’t have that contact for a heating tradie, sorry. As I posted I had a roofing plumber,

RACV
RACV S.RACVSend a private message
Mona
Monaasked
Plumbers

Is water leak on the ceiling bordering my living room and the alfresco included in the home assist cover

1 answer
RACV
RACV S.RACVSend a private message
Yasmin
Yasminasked
Emergency Home Assist

We used to use RACV Home Assist for our rental property located in Wonthaggi. However, 2 years ago when our tenants needed assistance for a leaking window, they were told that the Wonthaggi area was no longer covered. After a protracted investigation by ourselves, we found that this was the case even though we had renewed our Home Assist cover year after year and never been alerted to the change in geographical coverage. We since found another Home Assist scheme but we are now needing coverage again. The RACV website seems to indicate that you do cover Wonthaggi, and if this were really true, we'd take up the cover again. BUT we need reassurance that this is definitely the case. i.e. has the company policy reverted again? Very interested in your answer.

1 answer
RACV
RACV S.RACVSend a private message
See all RACV Emergency Home Assist questions

Get an answer from our members and RACV representatives

RACV Emergency Home Assist

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.