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Was done very politely and call was answered straight away.
It was disappointing that a plumber wasn’t able to be contacted within the promised hour but Jennifer tried her very best and kept me notified in a prompt manner whilst trying her hardest to get somebody to help me. The Plumber turned up the following morning at the time she said he would and did a good job of fixing my problem.
Electrician arrived within hour of phone call and explained clearly what he was going to do, as well as any further costs. Also ensured I understood billing process and issue of electrical safety certificate
The electrician arrived in the designated time. He took his time to explain what needed to be done and what was required. He took the necessary time, as I observed it to be, to check every aspect of the switchboard also came inside to check the power points (sockets) and was clear in his assumption of what was and what needed to done. I was quite happy with the outcome as a job - although it will cost me to upgrade - a necessary part for safety.
Hi Yaryalitsa, thank you for your feedback regarding your experience with Emergency Home Assist. We love hearing our member's experiences.
We are happy to hear that our RACV Professional Tradie atten...
Read moreded in a timely manner and has taken the appropriate steps in helping assist the problem at hand.- 2 reviews
Rang for an emergency plumber to attend to blocked toilet. Plumber showed up 2hrs, 50mns later. After waiting for 2 hrs I called to ask where said plumber was, only to be told that he had already attended when he definitely had not! Plumber finally arrived, then refused to unblock toilet & told me that they would need to come back & quote for a camera/machine to be put down toilet. I know for a fact that it only needed to be unblocked using a plunger just like ALL your other plumbers have done in the past, but yet this 1 would not. I still hav...
Read moree a blocked toilet & will have to put in another call Mon morning - not good enough RACV. I am also making a formal complaint tomorrow morning. This is not the first time I have had an extremely dishonest plumber attend my home unfortunately.Hi Adriana, we’re sorry to hear that our Emergency Home Assist service did not meet your expectations. We appreciate your feedback. Can you please provide us with your member number, so we can investi...
Read moregate this matter? Kind Regards, Balwinder - Social Media Consultant.Hi - I have since made a formal complaint this morning where they will investigate & get back to me within 5 days apparently. Had to make another call to EHA @9am 4/7/22 where another plumber was sent...
Read more out to fix the blockage. Not acceptable that first plumber sent out 3/7/22 refused to unblock toilet, instead telling me that a camera/machine was the only option & of course would be at an extra cost to myself. 1st plumber was extremely dishonest... how many other paying customers thru RACV EHA has he blatantly lied to & deliberately & intentionally tried to extort money from? 2nd plumber did in fact unblock the toilet.Find out how RACV Emergency Home Assist compares to other Home Improvement
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- 2 reviews
- 1 like
Today I had a lovely guy come out and actually fix the toilet correctly. I’m so happy now. Thanks Chris f for actually remedying the issue and taking time to complete the problem at hand .
Scott from Euroa came out at 9pm and had to drive for an hour to get to our place. He was a lovely respectful guy and did a great job.
The plumber arrived within half an hour to isolate the water running to our leaking second story air conditioner. He was efficient, friendly and honest, explained clearly what the problem was, what he had done and what further action to take. Thank you Trevor K!
Hi, thank you for your feedback regarding your experience with Emergency Home Assist. We love hearing our members experiences.
We are happy to hear that our plumber attended in a timely manner and h...
Read moreas taken the appropriate steps in helping with the problem at hand.The cistern inside the wall was overflowing and was gushing water inside the wall cavity. Was able to stop the water flow and fix the problem at hand. Very happy with the prompt service and Terry was very obliging to assist.
- 2 reviews
Trevor from RACV visited our property for blocked toilet and figured it was an external problem. He called up Yara Valley and explained to them the problem. Had YV visit in the next one hour and the problem resolved. Normally would have expected that problem is external and you must call YV to resolve and not I have made the call and they are on their way. Well done with customer service
Hi Ravi, thank you for your feedback regarding your experience with Emergency Home Assist. We love hearing our member's experiences.
We are happy to hear that our RACV Professional Tradie attended in...
Read more a timely manner and has taken the appropriate steps in helping assist the problem at hand.Find out how RACV Emergency Home Assist compares to other Home Improvement
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Excellent service. Professional customer service. Provided urgent repairs for a leaking tap within the hour. Tap was fully repaired. If I could give 10 stars I would. Highly recommend. Thank you. :)
Hi Mel, thank you for your feedback regarding your experience with Emergency Home Assist. We love hearing our members' experiences.
We are happy to hear that our plumber attended in a timely manner ...
Read moreand has been able to repair your leaking tap for you.Plumber arrived within an hour of call and completed a difficult task. The experience from the initial phone contact to the completion of the job was excellent. The plumber LM was professional - job well done
Hi Dam, thank you for your feedback regarding your experience with Emergency Home Assist. We love hearing our members experiences.
We are happy to hear that our RACV Professional Tradie attended in a...
Read more timely manner and has taken the appropriate steps in helping assist the problem at hand.We lost our power on a Sunday night at 10 PM, call RACV home assist, after explaining the situation, they sent out an electrician within 20 mins! Aaron is amazing, friendly ,professional and informative, got the problem solved and we had our power back on before 11:30, he’s the hero of the day!!!
Hello there,
Thank you for your feedback regarding your experience with Emergency Home Assist. We love hearing our members experiences and would love to share your feedback with the tradesperson concerned. ...
Read more We would also love to use your feedback as part of our marketing material, so all our members are aware of the quality of service we provide. We will protect your privacy by only using your first name, suburb and RACV card colour. No other details will be used as part of the material. To enable us to do this, could you please private message us with your membership number? Thanks again and we look forward to being there for you when you need us next. Kind Regards, Josi - Social Media Consultant.Find out how RACV Emergency Home Assist compares to other Home Improvement
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Stuck on the weekend with a broken and leaking HWS, water everywhere. RACV simply told me that the plumber isn't available today and that there's nothing they can do. I paid for this product for nothing.
- 6 reviews
My alfresco sliding door shattered and my living room was a mess. The RACV guy came within an hour of my call. He did a good job of cleaning up and then boarding up the door.
Hello there,
Thank you for your feedback regarding your experience with Emergency Home Assist. We love hearing our members experiences and would love to share your feedback with the tradesperson concerned. ...
Read more We would also love to use your feedback as part of our marketing material, so all our members are aware of the quality of service we provide. We will protect your privacy by only using your first name, suburb and RACV card colour. No other details will be used as part of the material. To enable us to do this, could you please private message us with your membership number? Thanks again and we look forward to being there for you when you need us next. Kind Regards, Josi - Social Media Consultant.I had a gas leakage at my house . Luckily I had emergency home assistance with RACV within 45 minutes someone came to fix the issue. I highly recommend RACV emergency home insurance. Very professional
Hi Madhuri,
Thank you for your feedback regarding your experience with Emergency Home Assist. We love hearing our members experiences and would love to share your feedback with the tradesperson concerned. ...
Read more We would also love to use your feedback as part of our marketing material, so all our members are aware of the quality of service we provide. We will protect your privacy by only using your first name, suburb and RACV card colour. No other details will be used as part of the material. To enable us to do this, could you please private message us with your membership number? Thanks again and we look forward to being there for you when you need us next. Kind Regards, Josi - Social Media Consultant.Questions & Answers
can I have the contact details of an racv central heating technician please?
I don’t have that contact for a heating tradie, sorry. As I posted I had a roofing plumber,
Hello Paul,
Thank you for your recent email in relation to an RACV Heating Technician. ...
Read more We advise that you may call us on 1300 813 303 and our home trades team can advise further. We hope you have a lovely day. Kind Regards, Josi RACV Social Media ConsultantIs water leak on the ceiling bordering my living room and the alfresco included in the home assist cover
Hi Mona, we wish to advise that water leaking down your walls or through your ceiling due to blocked downpipes, gutters or roof are covered. If the source of the leak can't be safely accessed, we may ...
Read moreneed to re-attend. For more information, please visit, https://www.racv.com.au/in-your-home/home-assist/emergency-home-assist.html or call the Home Assist team on 13 46 63 - Warm regards, NicoleWe used to use RACV Home Assist for our rental property located in Wonthaggi. However, 2 years ago when our tenants needed assistance for a leaking window, they were told that the Wonthaggi area was no longer covered. After a protracted investigation by ourselves, we found that this was the case even though we had renewed our Home Assist cover year after year and never been alerted to the change in geographical coverage. We since found another Home Assist scheme but we are now needing coverage again. The RACV website seems to indicate that you do cover Wonthaggi, and if this were really true, we'd take up the cover again. BUT we need reassurance that this is definitely the case. i.e. has the company policy reverted again? Very interested in your answer.
Good Evening,
We are sorry to hear that our Emergency Home Assist service did not meet your expectations. We appreciate your feedback. We will contact you to discuss this further....
Read more Kind Regards, Danielle - Social Media Consultant.Get an answer from our members and RACV representatives
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Hi Fiona, thank you for your feedback regarding your experience with Emergency Home Assist. We love hearing our members' experiences.
We are happy to hear that our RACV Professional Tradie attended i...
Read moren a timely manner and has taken the appropriate steps in helping assist the problem at hand.