RACV Emergency Home Assist

Was done very politely and call was answered straight away.
It was disappointing that a plumber wasn’t able to be contacted within the promised hour but Jennifer tried her very best and kept me notified in a prompt manner whilst trying her hardest to get somebody to help me. The Plumber turned up the following morning at the time she said he would and did a good job of fixing my problem.

Electrician arrived within hour of phone call and explained clearly what he was going to do, as well as any further costs. Also ensured I understood billing process and issue of electrical safety certificate

The electrician arrived in the designated time. He took his time to explain what needed to be done and what was required. He took the necessary time, as I observed it to be, to check every aspect of the switchboard also came inside to check the power points (sockets) and was clear in his assumption of what was and what needed to done. I was quite happy with the outcome as a job - although it will cost me to upgrade - a necessary part for safety.

Rang for an emergency plumber to attend to blocked toilet. Plumber showed up 2hrs, 50mns later. After waiting for 2 hrs I called to ask where said plumber was, only to be told that he had already attended when he definitely had not! Plumber finally arrived, then refused to unblock toilet & told me that they would need to come back & quote for a camera/machine to be put down toilet. I know for a fact that it only needed to be unblocked using a plunger just like ALL your other plumbers have done in the past, but yet this 1 would not. I still hav...

Today I had a lovely guy come out and actually fix the toilet correctly. I’m so happy now. Thanks Chris f for actually remedying the issue and taking time to complete the problem at hand .

Scott from Euroa came out at 9pm and had to drive for an hour to get to our place. He was a lovely respectful guy and did a great job.

The plumber arrived within half an hour to isolate the water running to our leaking second story air conditioner. He was efficient, friendly and honest, explained clearly what the problem was, what he had done and what further action to take. Thank you Trevor K!

The cistern inside the wall was overflowing and was gushing water inside the wall cavity. Was able to stop the water flow and fix the problem at hand. Very happy with the prompt service and Terry was very obliging to assist.

Trevor from RACV visited our property for blocked toilet and figured it was an external problem. He called up Yara Valley and explained to them the problem. Had YV visit in the next one hour and the problem resolved. Normally would have expected that problem is external and you must call YV to resolve and not I have made the call and they are on their way. Well done with customer service

Excellent service. Professional customer service. Provided urgent repairs for a leaking tap within the hour. Tap was fully repaired. If I could give 10 stars I would. Highly recommend. Thank you. :)

Plumber arrived within an hour of call and completed a difficult task. The experience from the initial phone contact to the completion of the job was excellent. The plumber LM was professional - job well done

We lost our power on a Sunday night at 10 PM, call RACV home assist, after explaining the situation, they sent out an electrician within 20 mins! Aaron is amazing, friendly ,professional and informative, got the problem solved and we had our power back on before 11:30, he’s the hero of the day!!!

Stuck on the weekend with a broken and leaking HWS, water everywhere. RACV simply told me that the plumber isn't available today and that there's nothing they can do. I paid for this product for nothing.

My alfresco sliding door shattered and my living room was a mess. The RACV guy came within an hour of my call. He did a good job of cleaning up and then boarding up the door.

I had a gas leakage at my house . Luckily I had emergency home assistance with RACV within 45 minutes someone came to fix the issue. I highly recommend RACV emergency home insurance. Very professional