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RACV Emergency Home Assist

RACV Emergency Home Assist

Electricians, Locksmiths and Plumbers
4.7 from 2,158 reviews

Reviews

Review distribution

5 star
1,935
4 star
51
3 star
17
2 star
39
1 star
116

Prasad

PrasadGreater Melbourne (Metropolitan), VIC

  • 2 reviews

Blockage in drain

published

Plumber Uuk was very professional and attended the problem. Since he could not fix called the water company. Cleared all debris and the problem was ultimately resolved. Would recommend RACV to others

Customer Service
Timeliness

Great service and reliable

published

Great service right from the beginning with the call to when the electrician was finished. Called before and was on time. Fixed the issue on the sport. Friendly and willing to give advice

Customer Service
Timeliness
Job Satisfaction
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Excellent job

published

worker did a excellent job found what the problem was stopped leaking hot water tap came on time cleaned up after him took the extra time to make sure leak was fixed

Customer Service
Genga Siva

Genga SivaGreater Melbourne (Metropolitan), VIC

  • 2 reviews

Fantastic Job done

published

The locksmith was great they did a fantastic job. They fixed our security gate door within 1hr.. it was broken and we could not open it to go out. So it was really helpful.

Customer Service
Timeliness
Job Satisfaction
Rates and Fees
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Nina

NinaGreater Melbourne (Outer), VIC

None work done but said plumber said job completed

published

Connie

ConnieGreater Melbourne (Metropolitan), VIC

  • 2 reviews

Prompt efficient as always.

published

Mums drains and toilet blocked.
Arrived promptly. Checked and arranged for a quote and more work to clear the drains.
Talked through what needed to be done and this was folliwed up quickly with a quote.
Excellent service.

Customer Service
Timeliness
1 comment
RACV
Elise E.RACV

valight

valightGreater Melbourne (Outer), VIC

  • 2 reviews

FANTASTIC SERVICE

published

My front wire door was unable to be locked because of faulty brackets holding the screws. The repair man arrived and had the job done in a relatively short period of time. I had full faith in him because you could see he knew what he was doing. Thank you so much for the work done.

Customer Service
Timeliness
Job Satisfaction

Liz Lynch

Liz LynchGreater Melbourne (Metropolitan), VIC

Finally a great plumber!

published

Second call out and we had a fantastic plumber who could stop the leaking toilet (so much damage is already done). Thank you C for your prompt service. He arrived within the 30-60 minute timeframe and seemed interested in solving the issue.

Customer Service
Timeliness
Job Satisfaction

Gabe

GabeGreater Melbourne (Inner), VIC

Great service from RACV Emergency Home Assist

published

My mum's hot water service stopped working. Unable to get it going. Called RACV and Luke the plumber did a great job getting my mum's hot water service pilot light working again.

Customer Service
Timeliness
Job Satisfaction
1 comment
RACV
Elise E.RACV

No need to worry

published

Fantastic I love that you call racv they come out within an hour and its all sorted its a must have to have home assistance the plumber this time fixed our toilet

Customer Service
Timeliness
Job Satisfaction
Rates and Fees
See all answers
1 comment
RACV
Elise E.RACV

Jeff W.

Jeff W.Greater Melbourne (Metropolitan), VIC

trust worthy service

published

great service identified the problem and fixed it. Clean organised and tidy even at 11.00 pm at night. Highly recommend and very convenient service. Will definitely renew the service and have older house so great value for money

Customer Service
Timeliness
Job Satisfaction
Rates and Fees
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1 comment
RACV
Elise E.RACV

The reviewer stated that an incentive was offered for this review


Chris G.

Chris G.Greater Melbourne (Metropolitan), VIC

Fantastic Service

published

My Mum’s electric garage door broke. Josh arrived within the hour and very efficiently and proficiently fixed the door. He was outstanding and we could not fault the service. Ver happy.

Customer Service
Timeliness
Job Satisfaction
Rates and Fees
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HBB

HBBGreater Melbourne (Metropolitan), VIC

Thanks RACV Home Emergency

published

Blocked, overflowing sewer. Contacted RACV. plumber arrived within half to three quarters of an hour. Assessed the problem. Wasn’t confident that sewer could be unblocked due to length to the entry point to the easement. However, happy to report that the tree roots were removed, so an excellent result for me and my house. Thanks go to the plumber who did the job. Terrific work!

Customer Service
Timeliness
Job Satisfaction
1 comment
RACV
Elise E.RACV

Ilias

IliasGreater Melbourne (Metropolitan), VIC

Awesome

published

Awesome guy new exactly what to do and what he was talking about. He arrived quickly and Job was finished quickly and no issues. Def a 5 star experience great job

Customer Service
Timeliness
Job Satisfaction
Rates and Fees
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1 comment
RACV
Elise E.RACV

us in old house !

us in old house !

  • 2 reviews
  • 1 like

perfect convenient every old house needs this

published

plumber arrived within half hour,,,
extremely effficient and job was done quickly
friendly and answered any questions.
great service to fix tap quickly so i could get back to my washing loads without delay

Customer Service
Timeliness
Job Satisfaction
Rates and Fees
See all answers
1 comment
RACV
Elise E.RACV
Charmaine Kent

Charmaine KentGreater Melbourne (Metropolitan), VIC

  • 2 reviews
  • 1 like

FANTASTIC SERVICE

published

Toilet was leaking was advised plumber would be in attendance in 60 - 90 minutes, plumber arrived within 30 minutes, was professional, polite, fixed problem. Couldn't ask for more, greatly appreciated
.

Customer Service
Timeliness
Job Satisfaction
Rates and Fees
See all answers

Great prompt assistance to unblock drain

published

Great prompt assistance to unblock drainage in shower. Wont hesitate to recommend their service. Excellent work. Great value Home Assist Service. So far no let down. Friendly & helpful service. Well done!

1 comment
RACV
Elise E.RACV

Very Happy Customer

Very Happy CustomerGreater Melbourne (Outer), VIC

Super fast response and super professional service

published

Absolutely fantastic service! The repair man arrived within 20 minutes to fix my garage door which ran off the tracks and left us unable to drive in our out of the garage. He did a detailed and very careful job making sure everything was working and advised us on preventive care and maintenance. Previous jobs by other companies did not have the same level of professionalism nor offered any advice on care and maintenance.

Customer Service
Timeliness
Job Satisfaction
Rates and Fees
See all answers
2 comments
RACV
Elise E.RACV

3940446


Tony Bulli

Tony BulliGreater Melbourne (Metropolitan), VIC

  • 2 reviews
  • Verified customer

Fantastic service

published

My cables snapped off my garage door. Within the hour I had a repair man come and make the garage door safe. Very quick and reliable service. Will deffinately continue having RACV as my insurer for both car and home.

Customer Service
Timeliness
Job Satisfaction
Rates and Fees
See all answers
1 comment
RACV
Elise E.RACV

Tony Bulli

Tony BulliGreater Melbourne (Metropolitan), VIC

  • 2 reviews

5 star service

published

My tap would not switch off. Within calling Racv, I had a plumber at my doorstep in 30 minutes. I'm very happy with Racv emergency assist. Will recommend Racv to all my family and friends.

Customer Service
Timeliness
Job Satisfaction
Rates and Fees
See all answers
2 comments
RACV
Elise E.RACV
Tony Bulli
Tony Bulli

Thank you


Page 1 of 108

Questions & Answers

Jen <M

Jen <Masked

so do you only pay the annual subscription or do you still pay for parts and service - is this for call out Fee only ?

3 answers
Katharine
Katharine

If they can get the work done in an hour you don't pay anything. It's all covered by the annual subscription. I haven't been in a situation where a plumber has needed to get in parts so I don't know the answer to that part of your question.

RACV
Elise E.RACV

Hi Jen,

Emergency Home Assist includes coverage for up to 8 emergency jobs per year and you won’t be charged extra for service call outs after hours, weekends or public holidays.

We offer 24/7 plumbers, electrical emergencies and locksmiths in the even you lock yourself out.

Included in the service call out is up to 1 hour of labour and minor parts and materials.

Our qualified tradespeople are able to either fix the issue or provide temporary measures if more work is required to fix the issue. If more work is required, our experienced tradespeople will give you an obligation free quote for further works.

If you require more information, please either call us on 13 7228 (available from 7am-11pm daily) or please visit the Emergency Home Assist website - https://www.racv.com.au/in-your-home/home-assist/emergency-home-assist.html

Warm regards,

Eisa
RACV Social Media Consultant

Jen <M
Jen <M

Thank you Eisa


Julie

Julieasked

Locksmiths

I’ve lost both external key to the apartments and key to my apartment can your locksmiths help me out?

2 answers
James
James

It's for emergencies only. RACV will get you in the house but they won't re-do the locks for you.

Julie
Julie

Thanks


Noel F.

Noel F.asked

I do not know what company the plumber is from. As it requires more work at my cost, I would like to know how to contact them directly.

2 answers
Jenyp
Jenyp

Have you received a quote from RACV Home assist, seeing it is a Sunday it may take a couple of days.When I had to have a hot water heater replaced I got a quote and dealt with the plumber who answered the call out.

RACV
RACV Care T.RACV

Hi Noel, please contact 1300 051 754 to discuss any existing quotes. Warm Regards, Nicole.


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