George completed the plumbing job with no fuss and in a timely and efficient manner. The job was done to a high level of standard. I was informed of a delay due to unforeseen circumstances and felt the communication was excellent and valued me as a client.

We had a power outage owing to a grounding failure following a storm. The electrician was patient and persistent in locating the source of the fault which unexpectedly turned out to be a power point in our car port. He then fixed the problem without having to replace any part. Before he left, he made sure that everything was put back to where it belonged.

I had a broken tap: the RACV plumber (Jimmy Freeman) came over in well under an hour - at a weekend - and repaired it with a minimum of fuss. He was courteous, explained in layperson's terms what the problem was - and then fixed it. This one call-out - at a weekend - more than covers my annual fee to the RACV. This service really is fabulous.

Matt our Plumber arrived within an hour, diagnosed the problem, fixed it and left. WOW!
Thank you for helping us late on a Saturday afternoon with your professional and fast service.

The telephone operator was helpful and the friendly plumber arrived when promised and fixed the problem promptly and efficiently. A great service to have if one is not handy with a spanner.

The plumber came in just over an hour after my phone call. He was very efficient and replaced the shattered tap quickly and turned on the water to check, and all was well. Good service and I dare say this one job would have cost us more than the cost of the insurance policy even if we could have found a plumber to come for the emergency And we still have seven calls left for the year. Hope we do not need them.

The job was not a quick fix and needs work on the system. My options were explained and I look forward to the full job being done A S A P

The electrician came within less than an hour.
the sensor light was faulty. I provided him with a new one, which he changed and adjusted as required. He has a pleasing personality and polite.

We had a rapid response to our request on the Surf Coast. The plumber identified the problem and quickly set about repairing it, afterwards showing us Phone photos of how he had proceeded. He was polite, very efficient and we can’t thank him and RACV enough for the Home Assist service - just brilliant!

Incredible promptness. The plumber who attended fixed the toilet for the time being and is getting a quote for a required part for me. He could not have been more helpful.

I was amazed at how quickly service men arrived for my air conditioning problem. Although thouroughly checked no faults could be found and all seems to be working well now thanks again for prompt service

I was extremely impressed by the quick and supportive service I had in fixing a burst water pipe at my home. Phone support was quick to orgainse a booking for me and the Plumber arrived well within the prescribed time. He was able to quickly resolve the issue and did testing to ensure everything was working as needed. A great process end to end which removed the stress of the emergency.

Fast, efficient, effective, and happy to provide additional advice. Terrific service overall, from initial contact through to work completed. We were particularly appreciative of how RACV Home Assist did everything they could to fit in with our busy schedule.

The plumber arrived, well within the prescribed time, attended to the problem and gave us the 'temporary' solution with a minimum of fuss.
The long term fix is outside the scope of the 'Emergency Call', and further work will need to be arranged.
He was friendly,courteous and very efficient.
A very satisfied RACV client.

Was so happy with your quick and very prompt service and the young man so efficient and friendly it is just so good we can call on you for this amazing service
thank you Bless You all

Problem with our toilet (leakage with hissing sound) was solved in a timely and professional manner. The plumber who attended was conscientious and caring. We are most appreciative of this customer-focused service!

The plumber arrived, attended to and fixed a leak to our hot water service within an hour of calling. He was fast, efficient, friendly and courteous. We were completely satisfied.

Mark was excellent! It was quite a complicated job to do with gas pipes and the gas hot water system. We were lucky to have such an experienced cool-headed and excellent person. Thanks from Ron. 6-11-20.

We reacted to a smell of gas in one room of our house by calling Emergency Assist. Within a very short time, we had two guys out, one to test the gas meter for leaks & the other to detect where the gas leak might be coming from. He was very thorough & efficient &, although there is follow up work to be done, we were very happy with the response & experience shown on the job. Thank you !