Cancelling home and contents insurance
Home and contents insurance was good to begin with, but when the insurance was up for renewal I got a better deal elsewhere, so I rang Rams to cancel which they said they cancelled. 3 Months later still taking money out monthly despite insurance being cancelled.
Bad Start but Can't Fault Now
RAMS Norwest were recommend by our broker due to competitive interest rates and the loan structure we required. Initially I wasn't happy with a couple of things which caused a few head aches during the settlement process. This was mainly due to the representative on their side (Jehan) being a little incompetent. These were worked through and sorted but took quite a bit of work on our side. We obtained a construction loan and since being handed over to the current team couldn't be happier. RAMS have been easy to deal with, available and always p...ass on the rates cuts in some capacity. Additionally, they recently assessed our current loan and found that there was cheaper funding available. They reduced our rate by over 0.6% without a review being requested. I think this represents a proactive approach to lending and we would happily recommend RAMS.
Hidden costs and average service
You will pay a yearly fee for the remainder of the loan and that on top of the interest charged by westpack, better deals out there dont be fooled by the sheep
Worst service and hidden costs!
Rams have hidden solicitor costs when you try to refinance from them, because they have high interest rates of course. The solicitor costs are $1000-$2000 BUT they don't tell you how much when you sign up. In the contract/fees and charges schedule, it just says exit fee 295 and any legal fees. Kim Dao is one of the loan managers and avoid her! She is a manipulative and dishonest sales person!
Absolutely terrible service at Parramatta
Went in around December last year (December 2018) and the James took so long just to submit my application to head office claiming he was busy. They are a franchise and can not see what is happening at head office.
The settlement was around Feb and was hoping this would happen before Christmas closure but he had sat with my file for around 3 weeks. Cancelled my application and went with different lender. The other lender was so much better and efficient.
Excellent customer service
I applied for a home loan with RAMS and met with Darren from Southern Vales office. As I was doing a construction loan there were some delays and challenges throughout the process (nothing to do with RAMS, and everything to do with the builders etc) and Darren was patient and professional throughout the whole process.
Darren provided me with all the information I could possibly need, and made the loan side of things stress free. Would definitely recommend RAMS at Southern Vales to anyone needing a home loan.
Cant access my money
Rams savings ATM limit is at 1000 bucks a day not negotiable can not change that and can't withdraw on any Westpac or st George so pretty much useless saving account if you wanna access your money.
Rams took two months to get a a response from Westpac. They mucked us around the whole time throughout the two months, not getting back when they said they would, not returning call, demanding information already provided and ridiculous information such as references from my government employment, would not be pinned down to an interest rate (saying should be around 4% but we will see how it goes), problems with valuations...So we ended up being offered a 15 year loan when we needed 30 years, a 5% interest rate, $9,000 mortgage insurance, then ...the icing on the cake was when they said that they do not lend in the area we wanted to buy (an establish country town 20kms fro Toowoomba. SO...we ended up with CBA. Took 1 week to get the approval. 3.5% interest. 30 years. Minimal documents. Over-the-phone application. No mortgage insurance!!! The area was not in question. We are now in our dream home. Leon and Owen at RAMS Toowoomba made us feel humiliated, frustrated, almost sank our faith that we were worthwhile prospects for a loan, dejected, sad, angry, and depressed. Moreover, their product would have cost us tens of thousands of dollars more. Thank God we ended up with another lender. My advice? Go to a major lender. That brokers save you time, effort, and money is an outright deception.
Can get the loan but systems and customer service are terrible. Avoid!
RAMS approved homeloan. It was at a bad time so I waited around 4months before getting an answer (first home buyers was ending so there were alot of applications at once). Since having my homeloan I have discovered that RAMS systems are absolutely terrible. Account balances and available credit shown within accounts is always incorrect. This is extremely unreliable and you therefore cannot actually use your bank as you SHOULD be able to! This has resulted in payments that have not gone through, affected my credit score etc. Staff give inconsist...ent responses to problems, IF they can provide any accurate response at all. I have had nothing but trouble with RAMS since my homeloan was established. I cannot wait to leave the company. My advice: avoid at all costs. The stress isn't worth it.
Rams Southern Vales....Excellent!
In establishing my home loan Darren at Southern Vales service was fantastic. He understood exactly what I required was efficient, prompt and thoroughly knew his product. All I had to do was provide relevant documentation when requested, he took care of the rest. I have and will continue to recommend Darren to anyone I know looking for a home loan. Cheers Darren
Don’t bother going with RAMS
We sent all documents to RAMS Ballarat to assess our borrowing capacity and got no reply whatsoever. With this attitude to clients, I can only imagine what would happen if we proceed with getting the actual loan.
Dropping behind on savings rates.
They used to be at the top of the pile with savings rates, but now dropping behind. In this environment of low rates punishing savers, people will jump ship to another bank for an extra 0.25%...why not...no loyalty anymore, and it only takes a few minutes to set up a new bank account. I had $400K with them only 12 months ago....now my account with them has 0.75 cents.
They are middle men don't care about truth I wouldn't trust them at all no integrity. They don't do appropriate checks are connected to Westpac who was named in banking royal commission
Thank you Esther Chan for your professionalism, efficiencies and delivering on promise!
We got the run around from lenders and brokers that gave the hard sell but with nothing to snow for except empty promises. We were so very fortunate and blessed to be assigned to Esther - who finalised our loan so quickly and so thoroughly. Nothing was too much trouble and we’ve never had better service anywhere. Esther is also genuinely and highly committed to her job so we had the best representation. We’d definitely be recommending her to everyone we know! Thank you Esther!
Horrible Customer Service - Consumer be aware
I agree with you [name removed], RAMS Home Loan service is absolute disgrace. I first enquired about the break cost in March. By July, they doubled break cost amount and by the time I had settlement and sold my place, their break fee cost was triple of what RAMS quoted in March. I based my decision to sell based on the quote provided. Contacted the customer service and they couldn't even provide whole sales interest rate. I will never use RAMS again and I do not recommend anyone to use RAMS. I will take this matter to the ombudsman.
Thank You Ron Mcbean From Rams Arundel, Gold Coast
We got turned away by 2 banks......at the point we almost gave up we saw a banner outside RAMS office that says "if bank says no, call RAMS", and so we did, and thank God for that!!! We met Ron McBean at the RAMS office and we immediately knew he is going to get us there. He was ruthless and will not stop until he found a bank that will give us the loan. We were able to text him, email him, call him and he was always available for us. He expedited our loan approval process so that we did not have to move in a temporary rental in between. A real human touch, Ron is an example why we need mortgage broker. Thank you Ron!
Only one star because the people on the phone were pleasant.
Opening the savings account was easy. However the internet application and mobile app failed to show the right amount of money in the account. Multiple phone calls failed to resolve the situation.
Closing the account took about 30 mins and they were not able to do an electronic transfer of the money in the account - another failing. So now they are sending a cheque to me and have closed the account. Therefore my money is now inaccessible until the cheque arrives. This has been the worst experience with a savings account I have ever experienced.
DO NOT USE!
I have been with RAMS for a number of years. I have had to ask for a rate cut they did not offer it to me. Why cant they get it right
RAMS are the only one that takes 24 to 48 hours to send a home loan statement. I asked them why and was informed they need to order it, go figure, I cant. They need to be able to email immediately.
So unorganised and confused organisation
I tried to open a saving account two weeks ago. They said my identity is not verified and they asked me to go to a branch with a form and identifications so I did it. After a week they called me again and asked for a picture of my driving licence (already provided at branch) and I emailed it again. Still not resolved!
Update: Resolved a week later
RAMS Home Loans, Southern Vales - Perfect Team for Home Loans !
The RAMS Southern Vales Team Members work efficiently and to the point.
All questions are communicated to the RAMS Credit Department and other departments and efficiently solved.
The end results are excellent !
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Questions & Answers
Why does RAMS take 24 to 48 hours to send out a statement? My bank Commonwealth does it immediatly. RAMS wants me to save with them but cannot act like a savings bank.
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