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Don't return calls poor customer service

Unfortunately was disappointed with customer service received calls were not returned at all left wondering why they rate well with others maybe but got a poor rep but still a return call would have been great

Customer Service
Application Process

Highly recommend rapid loans Emma &Jijo provided Exceptional service, nothing was to hard, supportive and understanding

Friendly in tone, professional in service, informative, reassuring and honest.
There were no hidden fees and the rate I received was good considering our circumstances. Will definitely use rapid loans again

Customer Service
Application Process
Loan TypeFixed Rate
Loan Start DateAugust 2019

The most flexible, friendly service I have received!

I have had nothing but positive experiences with these guys, they are super willing to work with you in hard times and very approachable/flexible. The interest is a bit high but they do not hide anything/make everything crystal clear. I have terrible credit and would recommend these guys to anyone that is struggling to find a car loan, or struggling to get a fair go. I've been dealing with "Grayson" and he has been incredible working with me during some hard times I've had recently - Super happy I get to have a loan with a company that actually treats their customers like people & not just another number.

Customer Service
Application Process
Loan TypeLine of Credit
Loan Start DateApril 2018
Car ModelNissan Tiida C11

Jarrad is amazing to deal with, go with Jarrad at Rapid Finance.

Jarrad is an amazing character and a great human in general. His excellent customer service is effortless and genuine, which is rare for someone so young. His communication is second to none in a space where you want to be kept updated. Don’t waste your time speaking to other financiers like I did, just go to Jarrad @ Rapid finance and you won’t go anywhere else. I’m a customer for life !! Thanks Jarrad.

Customer Service
Application Process
Loan TypeFixed Rate
Loan Start DateMay 2019

I’m so happy

I just want to say how grateful I am to Martin and the team for giving me a opportunity to purchase a awesome Ford Focus a big thank you for everything you done for me right from the beginning to the end you made sure that I knew every step I had to do to to make it happen and the end result was a awesome new car I also recommend my daughter who is now also getting a new car and would not hesitate to tell anyone about you all so again thanks Martin.

Customer Service
Application Process
Loan TypeVariable Rate
Loan Start DateMarch 2019
Car ModelFord Focus LW Mk2

Love My Rav4

The initial response was very quick and professional. Martin was able to restore my faith in credit lenders. It then flowed very quickly for pre approval and then looking for the right car. The end result was the car I am very happy with, and the process, nothing I have experience before.
Thank you Rapid, great job

Customer Service
Application Process
Loan TypeFixed Rate
Car ModelToyota RAV4

Horrible communication and liars

I spoke to two people at Rapid - both of them telling me that I was approved for a loan, when it came time to actually sort the loan out they were nowhere to be found, and couldnt be less helpful. Ended up losing the deposit I put on the car because I trusted this company with being efficient and ethical -

Customer Service
Application Process

Happy with my CX-5 Thanks Martin Gurguis

Martin Guirguis is a fantastic professional helpful person. I recommend him as the best at finding a dream car for me and organising the whole thing getting my car to me as well as being good natured through the process!! I’m very happy with my car thank you Martin

False advertising

People be aware of their false advertisment with Bad credit loan, don't even try to ring them, they full of lies.

1 comment
Hi Adam, thanks for your comments. Can you tell me more about what happened ? While we try to assist people with bad credit there is circumstances were we can not assist. It depends on the individual circumstances. Feel free to contract me on 1300 467 274 or michaelc@gorapid.com.au. I am happy to see what I can do to assist further and / or explain why we can't assist and what you could do for the future in order to obtain finance. Regards, Michael Cullinan - Managing Director

Didnt think id be able to get another bike

The staff is the main key here..they help do much and make it so easy. They are really good to talk to and very helpful

Honest fast and easy with great service

I dealt with Jojo and he was amazing, he knows what his doing and will tells you the honest truth without the crap you get from other Finance companies

Great Service

Rapid have been very helpful in getting finance for a car. They were very informative and helpful in finding a car. Thanks

Friendly service

Highly recommend Rapid Finance. Everyone is so nice and helpful and they helped me quickly with a loan thanks guys!

Excellent service all round!!

Loved dealing with go rapid!! Customer service was fantastic, was always kept up to speed with applications, friendly staff, everything explained in easy to understand terms, no hidden costs. Would highly recommend to anyone..

Excellent finance

Customer service was 2nd to none. Great communication and responded immediately. Great to deal with and the loan was good as well.

Easy to deal with . With little to no hassels

Spoke with financer and was able to get a solid rate in which i was happy with . The fees and chargers are a little high but i can understand why . .

Excellent finance company!

First ever finance for a car, didn’t have the best credit but they tried there best and in the end got me into a car. Customer service was excellent kept ringing me back with updates! No hidden costs or games, they are straight up, quick and reliable. Definitely refinancing with RAPID!

I’m excited

My experience with the company was great hassle free and no hidden nasties. I was really satisfied with the help I received from the lady I was dealing with. Over all and excellent experience with rapid finance.

Poor Performance

At the start even after explaining to them that I had one bad debt of $179 with a telco they were all “no problem we can help you. They kept asking for more and more things to justify the loan. Four weeks later and they still didn’t have an answer. They got caught out lying and then said they can’t help. Absolute pathetic. Rapid finance I don’t think so. More like NO Finance with Slow Finance. Next day went and seen a proper broker not scammers like these. Got finance in no time.

1 comment
Hi Savas, thanks for your comments. We did spend a lot of time investigating your application as we were given constant conflicting and incorrect information. When this happens, it indicates possible fraud, which is not something we are willing to entertain. In addition, you did not just have one default valued at $ 179, you had more and a very active credit file. You application was open for a total of 14 days and not a month. Regards Michael Cullinan

It was perfect

The customer service was excellent and malcolm was a big help with it all. What I asked for I got. It was excellent

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Questions & Answers

What charges are involved . Their service fee must be built on somewhere. Can any one tell me how much and where please?
1 answer
Hi Abi, All fee's involved will depend on your overall credit profile. Once we do a free assessment, we will be able to tell you exactly what fees and interest rate we could offer. If you would like to email me on michaelc@gorapid.com.au or give me a call on 1300 467 274, we will be able to do that for you. Regards Michael Cullinan - Rapid Finance (Aust) Pty Ltd

How much extra would I pay on a $1500 personal loan to fix my car?
No answers

How long did Rapid Finance take to settle your loan with the car dealer?
1 answer
Hi it took about 3 weeks but my situation was very complicated and i had to access various documents I did not have but they always kept me up to date about where things were at and the whole process was reasonably painless


Rapid Finance Home LoansRapid Finance Car LoansRapid Finance Leisure LoansRapid Finance Personal LoansRapid Finance Equipment Financing LoansRapid Finance Bad Credit Loans
CategoryLoans and Home LoansCar Loans and LoansLoansPersonal Loans and LoansBusiness Loans and LoansLoans
Contact Number 1300 467 274
24-Hour Phone Contact No
Online Live Chat No
Interest Ratefrom 12.00% p.a.
Repayment FrequencyFortnightly, Monthly and Weekly
Loan Amount $200.00 to $30,000.00
SecurityUnsecured and Vehicle
Loan Term1 to 7 years

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