Such brilliant service
The policy is great value and so easy to set up. I can’t believe I didn’t do this sooner. Joseph was so informative and friendly. He made it easy as he explained everything so clearly and plainly.
Easy to deal with, knowledgeable staff
The application process was quite easy and quick. The policy is good value, cheaper than the policy I was replacing. Everything was explained well throughout the application. I feel confident I have chosen the right policy for me.
What is a significant injury
I had Real Insurance Income Protection Cover for 3 years, Policy sold to me over the phone, (probably from a Call Centre outside Australia - the deductions commenced immediately. Eventually a copy was posted to me - English is my Second Language so i did not read the fine print on the second page of the Policy. I Assumed from what the sales person said and from the Policy I was was completely covered for Income Protection. . After having the Policy for 3 years I was the victim of an assault. My right leg was amputated / removed from just below...the hip by the surgeon; if not amputated I was told I would die within 6 months. So i am now one-legged.. I was at qualified Chef... After recovery from surgery I lodged a Claim against my Income Protection Insurance with Real Insurance. .They denied the claim stating it was not a significant injury... on Page 2 half way down the Page it states a 'Significant injury requires two limbs... One Complete Leg Cut Off is not enough; claim denied. Are they for real???
Excellent Customer Service
I feel the policy was great value and offered me competitive price. Emily & Matthew gave me excellent customer service. Everything was easy to set up and was explained to me thoroughly. I highly recommend Real Insurance.
Customer service to set up insurance was instant and great.
I was contacted immediately about my insurance quote and, while the phone call to officially submit for a quote on my policy did take time, the customer service of the call was great and I was verified and ready to go with a reasonable policy the very next day.
Excellent customer service
Great customer service from Jasmine.
Very clearly and logically explained the cover and very competitive pricing. Will recommend this insurance to others and be changing over more policies. Easy to apply
very courteous assistance
policy was affordable, easy to understand associated paperwork - the staff was very nice and explained things well and was happy to help me with any relevant queries and also with follow-up
Very Helpful & professional!
Disha was extremely friendly, patient and professional with helping me set up my life insurance , TPD & income protection. It was done over two days , as I wanted time to read all the info before committing. This wasn't a problem with them and I got a call back the next day as requested by me to finalise my paperwork.
Great team to deal with.
Policy extremely easy to establish
Claim went through as laid out in policy and handing of payment during my year off was outstanding.
Staff were helpful, efficient and sympathetic.
Helpful happy and polite.
New Credit Card Details
We were required to renew our Credit Card by our Bank and advised Real accordingly. The change in card details was handled seemlessly by Real staff, who were very friendly and helpful.
Good value, very helpful on phone, explained all details. Explained both life insurance and income protection and what is covered in both policies. Am leased they deduct every two weeks and payment not due in one hit
The reviewer stated that an incentive was offered for this review
Questions & Answers
Thieving @$#kers. Low life scum . Cold called a long time ago, answered inane questions but never signed up or gave bank details etc,then just recently they send me a letter congratulating me on my anniversary with them AND , FKN AND( and now I'm gettn cranky) took $220 odd bucks out o my account. Best I block these Cunning Uncultured Ninetys Types from my accounts and contact the authorities. Does anyone know where their head office is?
Customer RelationsReal Insurance
Hi Iain, if you would like to discuss this further with a Service Manager please provide us with your contact details via private message and we will arrange for a Manager to be in touch directly. Thank you.
i have take out real insurance for funerals me and my husband my husband was against it as he said it was wast of money haven't heard any reports good or bad have been pay money for six years
hi Ayveril,Taking out funeral insurance is a very personal choice.for my wife and i ,it is an expense we can do without at the moment.
With regards to taking out your policy with real insurance-i say don't.they are shifty.they lied to us and ripped us of to the tune of $4000.00.
you would be well advised to take out your policy with a large and well known insurance company and one that is reputable.gp.
It depends on how old you are. Work out how much you pay per year and multiply that by how many years you might live. It could work out to cost more than the funeral itself would cost. You could just put that money away each month into an account you don't touch so that it is there when you need it. If you have a mortgage offset account you could put in there to save interest on your home loan.
Funeral insurance is a total rip off. Better to go with a pre-paid funeral plan with the funeral company, where you can know it is paid for and that your family won't have to be jumping through hoops to get financial assistance when you die. The small print on funeral insurance is breathtakingly confusing - and deliberately so. You must remember that the whole purpose of insurance companies is to NOT pay claims, and they will go to whatever lengths to make sure you have either 'breached' the conditions and voided the payout, or they make it so hard you just give up and go away. It's reprehensible how they treat grieving people who are already under a lot of strain, and if my husband hadn't been so persistent - and ANGRY - I'm sure we would never have seen the money for his father's funeral.
Why is my policy payments going up when in theory it should be going down? Funerals are getting cheaper aren't they? I'm doing a comparison quote tomorrow.
Thanks for your feedback. If you could please send us a private Facebook message including your policy details here: https://www.facebook.com/Real.Insurance we would like to explain the cause of the premium increase. Usually it's a result of underwritting changes. Thank you
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