might need it one day
very easy to set just a phone call was all that was needed.i set the policy to my needs and the waiting period that i thought was needed to me
Real Income Protection Insurance
I found it very easy to set up the policy, the consultant was excellent and, even though I wasn't eligible for full cover, I am very satisfied with what has been offered to me and the good value it is.
Great service by Zane being very helpful and making the process easy!
Good value too & no paper work. Easy and now have peace of mind.
The staff member made he process easy and worked around my time constraints.
Thank you I would definitely recommend.
I had a great experience setting up my real insurance policy. It was easy and all I had to do was answer some questions about my health status. The person I spoke to was very professional.
Quick, concise and easy to understand
My policy was very easy to set up and the cover i'm getting is i think value for my peace of mind, which is what insurance is all about i think
Excellent service, I was serviced by James and he is a star. I couldn’t be more satisfied with the service provided.
Good value for the cover
Very lengthy process to get there but worth it.
Excellent service provided by James, he was attentive and extremely professional, I am actually very surprised that he is not a customer manager, you are under-using his skills.
ill person who is recovering from major surgery. easy to take ya money. dont want to give it back when you need it
im still fighting them. contacting them weekly. ive been a real customer for over 6yrs. have had major surgery and put in my claim for Income Protection because i have now run out of all my leave through work. submitted claim. have done everything at my end (run around in my sickened state for Real). i submitted my claim promptly. it took almost 2 weeks for somebody to contact me from Real to let me know they received it. when this person did they stated that the documents where not enough and i need to chase those up. again which i did and sent them off promptly. since then (over a week now) i have not heard a thing from them. ive emailed and no reply as to where things stand. so far the experience is all about stalling and doing all they can not to help a genuine person with genuine reason to make a claim. so far these insurance things are not worth the paper they are written on
Excellent customer service.
I'm extremely happy and satisfied, Jason is very friendly and courteous.Explained the policy all in detailsand clear.Excellent customer service, answered all my questions.Verify understanding.Good communication.The policy is good and value for money is good too.
The agent was very helpful, patient and provided all the available options. Covered rates and coverage, professional over the phone demure. Made the process easy and understandable. Made a decision on the spot
went very well good what i wanted
got what i wanted straight to the point. There is nothing more i can say. was happy with everything over all.. i looked up other insurance this came out the be the better choice a little more expensive. But I get to have my mind rested as I know if I get hurt outside my work I still get income for my family .
Realm nice service!
Policy’s value was ok and the costumer service lady very helpful doing the set up, the set up is a bit long, but they tried to make it easy and clear
Absolutely a complete rip off of insurance
I called to cancel my policy only to be told I can’t do it over the phone despite being authenticated by the system
They took my fortnight payment anyway & said sorry they don’t do refunds!!!
Was with them for nearly 10 years and only 1 claim & was a complete nightmare to get through the claims department despite it being for surgery.
Save your money on this overpriced insurance
No drama's, Quick when approved.
Total process time was about a month to replace a damaged item. Not the quickest and I did have to call up a few times to get it moving. But never had any issues and the delivered product was just as promised.
There were alterations needed during set up. On completion these alterations had not been done. It was great to have an interpreter but the process was so time consuming and the interpreter kept cutting out.
Excellent explanation by the Teleperson
Setting up the policy was easy and did in no time as the teleoperater did a great job explaining and answering my question. Hoping to have good experiences in the future as well.
Very helpful and competitive
Good value policy. Teleperson was very helpful and thorough.
No hesitation to recommend their services for income protection insurance policy.
They asked all the right questions and assisted me through the process
Great to talk to someone that could help
Setting up the policy was a good experience having someone talk me through it and clarifying parts that I didn’t 100./‘ understand was awesome
Thank you Perosi
Good luck getting any money out of them
Yes they may seem like good value but good luck getting any money out of real if you actually need to make a claim. They will stuff you around make you talk to different departments etc just keep putting you off and end up not paying. Worst company to deal with.
It’s not REAL INSURANCE it’s FALSE INSURANCE. I’m paying my insurance since dec of 2012 6 years I’m paying my FALSE INSURANCE. I had an accident and can’t work for 2 weeks and they said I can’t do any claim and need to wait for 3 months. Company like this is ripping off people. Will complain to ombudsman
Yes I do think it’s value for money. But mostly piece of mind. I just hope I never have to use it.
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