??!
1 photo
Real Income Insurance

Real Income Insurance

2.5 from 63 reviews

might need it one day

very easy to set just a phone call was all that was needed.i set the policy to my needs and the waiting period that i thought was needed to me

Value for Money
Transparency
Customer Service
Claim MadeNo
1 comment
Hi Allan, What a kind review. I am delighted to hear the ease in which you were able to set up this policy and that we could offer you cover suitable to your needs. Welcome to the Real Insurance family. Kind regards, Sharon

Real Income Protection Insurance

I found it very easy to set up the policy, the consultant was excellent and, even though I wasn't eligible for full cover, I am very satisfied with what has been offered to me and the good value it is.

Value for Money
Transparency
Customer Service
Claim MadeNo
1 comment
Hi David, Thank for your kind review. I am delighted to hear of the excellent service you received, and we have been able to offer cover suitable to your needs. Welcome to Real Insurance and we appreciate you sharing your experience. Kind regards, Sharon

Great service by Zane being very helpful and making the process easy!

Good value too & no paper work. Easy and now have peace of mind.

The staff member made he process easy and worked around my time constraints.

Thank you I would definitely recommend.

Value for Money
Transparency
Customer Service
Claim MadeNo
1 comment
Hi Lee, Thank you for your great review. We are delighted to receive positive feedback and very happy that Zane could off you such outstanding service and you now have peace of mind knowing this protection is in place. We appreciate you recommending us. Kind regards, Sharon

Awesome

I had a great experience setting up my real insurance policy. It was easy and all I had to do was answer some questions about my health status. The person I spoke to was very professional.

Claim MadeNo
1 comment
Hi Rodney Mason, Thank you for your wonderful review. I am thrilled to hear the person you spoke with was very professional and the ease in which you were able to set up this valuable protection. Welcome to Real Insurance. Kind regards, Sharon

Quick, concise and easy to understand

My policy was very easy to set up and the cover i'm getting is i think value for my peace of mind, which is what insurance is all about i think

Value for Money
Transparency
Customer Service
Claim MadeNo
1 comment
Hi Kathy, Thank you for taking the time to share your experience with us, we really appreciate it. I am pleased to hear that we are able to provide you with the peace of mind, knowing that you are covered and of the ease in which you were able to set up your policy. Kind regards, Jessica

Excellent service, I was serviced by James and he is a star. I couldn’t be more satisfied with the service provided.

Good value for the cover
Very lengthy process to get there but worth it.
Excellent service provided by James, he was attentive and extremely professional, I am actually very surprised that he is not a customer manager, you are under-using his skills.

Value for Money
Transparency
Customer Service
Claim MadeNo
1 comment
Hi Bruno F., What a fantastic review. We are delighted to receive positive feedback and very happy that James offer you such outstanding service. If you can please send you policy details in a private message and I would be delighted to pass your comments on. Kind regards, Tess

ill person who is recovering from major surgery. easy to take ya money. dont want to give it back when you need it

im still fighting them. contacting them weekly. ive been a real customer for over 6yrs. have had major surgery and put in my claim for Income Protection because i have now run out of all my leave through work. submitted claim. have done everything at my end (run around in my sickened state for Real). i submitted my claim promptly. it took almost 2 weeks for somebody to contact me from Real to let me know they received it. when this person did they stated that the documents where not enough and i need to chase those up. again which i did and sent them off promptly. since then (over a week now) i have not heard a thing from them. ive emailed and no reply as to where things stand. so far the experience is all about stalling and doing all they can not to help a genuine person with genuine reason to make a claim. so far these insurance things are not worth the paper they are written on

3 comments
I am sorry to hear of the challenges you have faced whilst submitting your claim and that you have not received an update on the status. I would like to escalate this to a senior team member and arrange for them to reach out to you. Can you please send me a private message with your policy number and contact details? I do hope your recovery is going well. Kind regards, Tessyeah i can do all that. it cant get much worseThank you for sending your details through and allowing us the opportunity to look into the concerns you raised. I understand that a Senior Claims Specialist has reached out to you and helped to finalise your claim. Kind regards, Tess

Excellent customer service.

I'm extremely happy and satisfied, Jason is very friendly and courteous.Explained the policy all in detailsand clear.Excellent customer service, answered all my questions.Verify understanding.Good communication.The policy is good and value for money is good too.

Value for Money
Transparency
Customer Service
Claim MadeNo
1 comment
Hi Evangeline, Thank you for sharing your review with us. We are thrilled to hear of the excellent service that Jason provided you with and of the value you have found in your new policy. We appreciate you taking the time to leave your kind words. Kind regards, Tess

Excellent Service

The agent was very helpful, patient and provided all the available options. Covered rates and coverage, professional over the phone demure. Made the process easy and understandable. Made a decision on the spot

Value for Money
Transparency
Customer Service
Claim MadeNo
1 comment
Hi Sikeli, Thank you for such a wonderful review. We are thrilled to hear that our agent was able to assist you in making an informed decision and setting up your policy was done with ease. Kind regards, Tess

went very well good what i wanted

got what i wanted straight to the point. There is nothing more i can say. was happy with everything over all.. i looked up other insurance this came out the be the better choice a little more expensive. But I get to have my mind rested as I know if I get hurt outside my work I still get income for my family .

Claim MadeNo
1 comment
Hi Iosif, Thanks for such a lovely review. It is a pleasure to hear that we can provide you with suitable cover and peace of mind for yourself and your family. Kind regards, Tess

Realm nice service!

Policy’s value was ok and the costumer service lady very helpful doing the set up, the set up is a bit long, but they tried to make it easy and clear

Claim MadeNo
1 comment
Hi Jennifer, Thank you for taking the time to leave your feedback, we really appreciate. I am pleased to hear that the Customer Service Representative was able to make the process easy and clear for you. Kind regards, Tess

Terrible

Absolutely a complete rip off of insurance
I called to cancel my policy only to be told I can’t do it over the phone despite being authenticated by the system
They took my fortnight payment anyway & said sorry they don’t do refunds!!!
Was with them for nearly 10 years and only 1 claim & was a complete nightmare to get through the claims department despite it being for surgery.
Save your money on this overpriced insurance
Go elsewhere!

Value for Money
Customer Service
Claim MadeYes
Claim Resolution Time3+ months
Claim DateMarch 2017
Claim ApprovedYes
5 comments
Hi Kmto, Thank you for reaching out and sharing your experience with us. We are sorry to hear that you have decided to cancel your policy and you have not been able to do this over the phone. All our policies have set requirements when opting to cancel which is outlined in your Product Disclosure Statement, this also includes where a refund is provided. If you would like to discuss this further, please send a private message with your policy number and contact details and I will arrange for a Customer Service Manager to contact you. Kind regards, TessYou should review your policy disclosureCompletely untransparent company So after I’m saying & email cancel you want to keep taking money lol That’s Real!

No drama's, Quick when approved.

Total process time was about a month to replace a damaged item. Not the quickest and I did have to call up a few times to get it moving. But never had any issues and the delivered product was just as promised.

Value for Money
Customer Service
Claim MadeYes
Claim Resolution Time2-4 weeks
Claim DateMarch 2019
Claim ApprovedYes

Must have

There were alterations needed during set up. On completion these alterations had not been done. It was great to have an interpreter but the process was so time consuming and the interpreter kept cutting out.

Value for Money
Customer Service
Claim MadeNo
1 comment
Hi Gulham, Thank you for your feedback. We strive to ensure that all our customers receive the best customer service experience and we take all customer feedback on board to improve our processes. We will forward your comments on to the relevant team. Regards, Tess

Excellent explanation by the Teleperson

Setting up the policy was easy and did in no time as the teleoperater did a great job explaining and answering my question. Hoping to have good experiences in the future as well.

Value for Money
Customer Service
Claim MadeNo
1 comment
Hi Darshana, Thank you for your lovely review. We are delighted to receive positive feedback and very happy that we could offer you such outstanding service. Regards, Tess

Very helpful and competitive

Good value policy. Teleperson was very helpful and thorough.
No hesitation to recommend their services for income protection insurance policy.
They asked all the right questions and assisted me through the process

Value for Money
Customer Service
Claim MadeNo

Great to talk to someone that could help

Setting up the policy was a good experience having someone talk me through it and clarifying parts that I didn’t 100./‘ understand was awesome
Thank you Perosi

Insurance claim madeNo

Good luck getting any money out of them

Yes they may seem like good value but good luck getting any money out of real if you actually need to make a claim. They will stuff you around make you talk to different departments etc just keep putting you off and end up not paying. Worst company to deal with.

Insurance claim madeYes
1 comment
Hi Steve, we are disappointed to hear that you have had a negative experience with us. We aim to ensure that all our customers receive the best customer service possible and we take all customer feedback on board in order to improve our processes. If you would like, please send us your contact details in a private message and we will have a Service Manager call you shortly.

Income protection

It’s not REAL INSURANCE it’s FALSE INSURANCE. I’m paying my insurance since dec of 2012 6 years I’m paying my FALSE INSURANCE. I had an accident and can’t work for 2 weeks and they said I can’t do any claim and need to wait for 3 months. Company like this is ripping off people. Will complain to ombudsman

Insurance claim madeYes
1 comment
Hi Edmer, we're sorry that there has been a delay. Please send us your policy details in a private message and we will forward them onto a Claims Manager who will be in touch with you shortly.

Income protection

Yes I do think it’s value for money. But mostly piece of mind. I just hope I never have to use it.

Insurance claim madeNo

Page 1 of 4

Questions & Answers

Thieving @$#kers. Low life scum . Cold called a long time ago, answered inane questions but never signed up or gave bank details etc,then just recently they send me a letter congratulating me on my anniversary with them AND , FKN AND( and now I'm gettn cranky) took $220 odd bucks out o my account. Best I block these Cunning Uncultured Ninetys Types from my accounts and contact the authorities. Does anyone know where their head office is?
1 answer
Hi Iain, if you would like to discuss this further with a Service Manager please provide us with your contact details via private message and we will arrange for a Manager to be in touch directly. Thank you.

i have take out real insurance for funerals me and my husband my husband was against it as he said it was wast of money haven't heard any reports good or bad have been pay money for six years
3 answers
hi Ayveril,Taking out funeral insurance is a very personal choice.for my wife and i ,it is an expense we can do without at the moment. With regards to taking out your policy with real insurance-i say don't.they are shifty.they lied to us and ripped us of to the tune of $4000.00. you would be well advised to take out your policy with a large and well known insurance company and one that is reputable.gp.It depends on how old you are. Work out how much you pay per year and multiply that by how many years you might live. It could work out to cost more than the funeral itself would cost. You could just put that money away each month into an account you don't touch so that it is there when you need it. If you have a mortgage offset account you could put in there to save interest on your home loan.Funeral insurance is a total rip off. Better to go with a pre-paid funeral plan with the funeral company, where you can know it is paid for and that your family won't have to be jumping through hoops to get financial assistance when you die. The small print on funeral insurance is breathtakingly confusing - and deliberately so. You must remember that the whole purpose of insurance companies is to NOT pay claims, and they will go to whatever lengths to make sure you have either 'breached' the conditions and voided the payout, or they make it so hard you just give up and go away. It's reprehensible how they treat grieving people who are already under a lot of strain, and if my husband hadn't been so persistent - and ANGRY - I'm sure we would never have seen the money for his father's funeral.

Why is my policy payments going up when in theory it should be going down? Funerals are getting cheaper aren't they? I'm doing a comparison quote tomorrow. Ava
1 answer
Thanks for your feedback. If you could please send us a private Facebook message including your policy details here: https://www.facebook.com/Real.Insurance we would like to explain the cause of the premium increase. Usually it's a result of underwritting changes. Thank you

Details

Real Income Insurance
CategoryIncome Insurance
Visit official website

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.