??!
1 photo
Real Income Insurance

Real Income Insurance

2.9 from 77 reviews

Reviews

2.9

77 reviews
5
(31)
4
(6)
3
(2)
2
(2)
1
(36)
  • Value for Money
    4.5 (22)
  • Transparency
    4.4 (18)
  • Customer Service
    4.8 (22)
Previous
Next
Jamie Hutchison

Jamie HutchisonRichmond-Tweed, NSW

  • 2 reviews

Excellent customer service

published

Great customer service from Jasmine.
Very clearly and logically explained the cover and very competitive pricing. Will recommend this insurance to others and be changing over more policies. Easy to apply

Transparency
Customer Service
Value for Money
Claim MadeNo
See all answers
1 comment
Real Insurance
Customer RelationsReal Insurance
Jasmine

JasmineMid North Coast, NSW

very courteous assistance

published

policy was affordable, easy to understand associated paperwork - the staff was very nice and explained things well and was happy to help me with any relevant queries and also with follow-up

Transparency
Customer Service
Value for Money
Claim MadeNo
See all answers
1 comment
Real Insurance
Customer RelationsReal Insurance
Carla

CarlaPerth, WA

Very Helpful & professional!

published

Disha was extremely friendly, patient and professional with helping me set up my life insurance , TPD & income protection. It was done over two days , as I wanted time to read all the info before committing. This wasn't a problem with them and I got a call back the next day as requested by me to finalise my paperwork.

Transparency
Customer Service
Value for Money
Claim MadeNo
See all answers
1 comment
Real Insurance
Customer RelationsReal Insurance
Income Insurance

Find out how Real Income Insurance compares to other Income Insurance

Know better, choose better.

Compare all
SUE DICKESON

SUE DICKESONThe Mallee, VIC

  • 2 reviews

Great team to deal with.

published

Policy extremely easy to establish
Claim went through as laid out in policy and handing of payment during my year off was outstanding.
Staff were helpful, efficient and sympathetic.
Helpful happy and polite.

Transparency
Customer Service
Value for Money
Claim MadeYes
Claim Resolution Time3+ months
Claim DateApril 2018
Claim ApprovedYes
See all answers
1 comment
Real Insurance
Customer RelationsReal Insurance

New Credit Card Details

published

We were required to renew our Credit Card by our Bank and advised Real accordingly. The change in card details was handled seemlessly by Real staff, who were very friendly and helpful.

Transparency
Customer Service
Value for Money
Claim MadeNo
See all answers
1 comment
Real Insurance
Customer RelationsReal Insurance

Great help

published

Good value, very helpful on phone, explained all details. Explained both life insurance and income protection and what is covered in both policies. Am leased they deduct every two weeks and payment not due in one hit

Transparency
Customer Service
Value for Money
Claim MadeNo
See all answers
1 comment
Real Insurance
Customer RelationsReal Insurance

The reviewer stated that an incentive was offered for this review

Cecilia

CeciliaAustralian Capital Territory

the approval was done so fast and the process well understood

published

policy was of a good value and all the questions were personnel and easy to answer. I was given enough time t ask questions as well as to repeat myself

Claim MadeNo
1 comment
Real Insurance
Customer RelationsReal Insurance

Hi Cecilia,
Thank you for taking the time to share your experience with us. I am thrilled to hear that we were able to assist in providing you with suitable cover and that we could assist in answering your questions.
Kind regards,
Jessica

Mike

MikeMetropolitan Adelaide, SA

Happy to have approval for Accident cover

published

Easy and quick application over the phone, The staff were friendly and informative. I was accepted within a short period and was very happy with the cover offered for my situation

Claim MadeNo
1 comment
Real Insurance
Customer RelationsReal Insurance
G-Help

G-HelpPerth, WA

Perfect solution

published

After calling through to discuss my current situation of unemployment the team have assisted me with great service. They assisted me by covering a couple of my premiums. Thank you

Transparency
Customer Service
Value for Money
Claim MadeNo
See all answers
2 comments
Real Insurance
Customer RelationsReal Insurance
G-Help
G-Help

Anytime all my dealings with Real insurance have been great.

Income Insurance

Find out how Real Income Insurance compares to other Income Insurance

Know better, choose better.

Compare all
Kylie

KylieFar North Queensland, QLD

easy to sign up

published

Easy to set up Jamie was great. Jamie explained policies and ask questions very politely he was easy to talk to and understand. Extra bonus this week for Jamie should be on the cards

Transparency
Customer Service
Value for Money
Claim MadeNo
See all answers
1 comment
Real Insurance
Customer RelationsReal Insurance

Hi Kylie,
Thank you for taking the time to share your experience with us. I am thrilled to hear of the great service that you received from Jamie and that you felt fully informed when choosing Real Insurance.
Kind regards,
Jessica

Mmlou

MmlouSydney, NSW

A must have

published

I would have lost everything without my income protection/bill cover. I had no troubles with my claims through the year.
With a newborn baby and moving into our new home I was struck with a serious medical condition, bed ridden for over a year an absolute disaster. Real insurance came through for me every step of the way. Thank you deeply.

Transparency
Customer Service
Value for Money
Claim MadeNo
See all answers
2 comments
Real Insurance
Customer RelationsReal Insurance
Real Insurance
Customer RelationsReal Insurance

Hi Mmlou,
I would love to share your feedback with our team, and I have sent you a private message requesting some additional information to assist with this.
Kind regards,
Sharon

cathstar

cathstar

  • 2 reviews
  • 1 like

They take your money but wont pay out!

published

Husband had injury at work. Unable to work due to chronic pain. Applied to Real Insurance once workcover payments stopped. Real insurance wont pay out bill cover as there is apparently evidence of pre-existing injury from 5 years ago that hasnt caused any ongoing problems.
Congratulations Real. Youve left our family in the gutters!

Transparency
Customer Service
Value for Money
1 comment
Real Insurance
Customer RelationsReal Insurance
Terry

TerrySouth East Queensland, QLD

Fantastic staff

published

Staff were great and very helpful. Great product and very easy to get underway. Will definitely be recommending real to my friends and family once again thx for your help. Regards Terry

Claim MadeNo
1 comment
Real Insurance
Customer RelationsReal Insurance

thanks Jasmine

published

Jasmine was amazing, patient and understanding
however, i feel for her and your staff having to read the entire policy on the phone, people don t have time to listen to all of that and surely it can be done online.

Claim MadeNo
1 comment
Real Insurance
Customer RelationsReal Insurance

finally have it.

published

yes the policy was good value and easy to set up. the person I spoke to was very clear and precise. Would recommend real insurance to anyone looking for insurance.

Transparency
Customer Service
Value for Money
Claim MadeNo
See all answers
1 comment
Real Insurance
Customer RelationsReal Insurance
Income Insurance

Find out how Real Income Insurance compares to other Income Insurance

Know better, choose better.

Compare all

might need it one day

published

very easy to set just a phone call was all that was needed.i set the policy to my needs and the waiting period that i thought was needed to me

Transparency
Customer Service
Value for Money
Claim MadeNo
See all answers
1 comment
Real Insurance
Customer RelationsReal Insurance

Hi Allan,
What a kind review. I am delighted to hear the ease in which you were able to set up this policy and that we could offer you cover suitable to your needs. Welcome to the Real Insurance family.
Kind regards,
Sharon

David

DavidSouth East Queensland, QLD

Real Income Protection Insurance

published

I found it very easy to set up the policy, the consultant was excellent and, even though I wasn't eligible for full cover, I am very satisfied with what has been offered to me and the good value it is.

Transparency
Customer Service
Value for Money
Claim MadeNo
See all answers
1 comment
Real Insurance
Customer RelationsReal Insurance

Great service by Zane being very helpful and making the process easy!

published

Good value too & no paper work. Easy and now have peace of mind.

The staff member made he process easy and worked around my time constraints.

Thank you I would definitely recommend.

Transparency
Customer Service
Value for Money
Claim MadeNo
See all answers
1 comment
Real Insurance
Customer RelationsReal Insurance
Rodney Mason

Rodney MasonSydney Surrounds, NSW

  • 3 reviews
  • 2 likes

Awesome

published

I had a great experience setting up my real insurance policy. It was easy and all I had to do was answer some questions about my health status. The person I spoke to was very professional.

Claim MadeNo
1 comment
Real Insurance
Customer RelationsReal Insurance

Hi Rodney Mason,
Thank you for your wonderful review. I am thrilled to hear the person you spoke with was very professional and the ease in which you were able to set up this valuable protection. Welcome to Real Insurance.
Kind regards,
Sharon

Kathy W.

Kathy W.Central West, NSW

Quick, concise and easy to understand

published

My policy was very easy to set up and the cover i'm getting is i think value for my peace of mind, which is what insurance is all about i think

Transparency
Customer Service
Value for Money
Claim MadeNo
See all answers
1 comment
Real Insurance
Customer RelationsReal Insurance
Page 1 of 4

Questions & Answers

Iain

Iainasked

Thieving @$#kers. Low life scum . Cold called a long time ago, answered inane questions but never signed up or gave bank details etc,then just recently they send me a letter congratulating me on my anniversary with them AND , FKN AND( and now I'm gettn cranky) took $220 odd bucks out o my account. Best I block these Cunning Uncultured Ninetys Types from my accounts and contact the authorities. Does anyone know where their head office is?

1 answer
Real Insurance
Customer RelationsReal Insurance

Hi Iain, if you would like to discuss this further with a Service Manager please provide us with your contact details via private message and we will arrange for a Manager to be in touch directly. Thank you.

ayveril

ayverilasked

i have take out real insurance for funerals me and my husband my husband was against it as he said it was wast of money haven't heard any reports good or bad have been pay money for six years

3 answers
graham.p
graham.p

hi Ayveril,Taking out funeral insurance is a very personal choice.for my wife and i ,it is an expense we can do without at the moment.
With regards to taking out your policy with real insurance-i say don't.they are shifty.they lied to us and ripped us of to the tune of $4000.00.
you would be well advised to take out your policy with a large and well known insurance company and one that is reputable.gp.

Ballarat
Ballarat

It depends on how old you are. Work out how much you pay per year and multiply that by how many years you might live. It could work out to cost more than the funeral itself would cost. You could just put that money away each month into an account you don't touch so that it is there when you need it. If you have a mortgage offset account you could put in there to save interest on your home loan.

Barb B
Barb B

Funeral insurance is a total rip off. Better to go with a pre-paid funeral plan with the funeral company, where you can know it is paid for and that your family won't have to be jumping through hoops to get financial assistance when you die. The small print on funeral insurance is breathtakingly confusing - and deliberately so. You must remember that the whole purpose of insurance companies is to NOT pay claims, and they will go to whatever lengths to make sure you have either 'breached' the conditions and voided the payout, or they make it so hard you just give up and go away. It's reprehensible how they treat grieving people who are already under a lot of strain, and if my husband hadn't been so persistent - and ANGRY - I'm sure we would never have seen the money for his father's funeral.

Avalon

Avalonasked

Why is my policy payments going up when in theory it should be going down? Funerals are getting cheaper aren't they? I'm doing a comparison quote tomorrow.
Ava

1 answer
Real Insurance
realinsuranceReal Insurance

Thanks for your feedback. If you could please send us a private Facebook message including your policy details here: https://www.facebook.com/Real.Insurance we would like to explain the cause of the premium increase. Usually it's a result of underwritting changes. Thank you

Get an answer from our members and Real Insurance representatives

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.