Best Income Insurance

Amazing service Friendly people Easy process Would definitely recommend services Show details

ive never made a claim but its impossible to get through to them – I tried to call comminsure to just change the direct debit details on my monthly payment. i sat for 30 mins in a phone queue then scheduled a call… Read more

back from someone. The SAME THING happened on the call back, i sat in a long queue for a long time. What is the point?? I never got to speak to anyone, and so sent a msg on the facebook site and got nowhere too. Now im ringing another company that can answer the phone and send emails. I would hate to be making a claim with comminsure if they are this hard to get onto.

I paid Income Protection for 15 years with MLC/Acenda. I made a claim when I needed it the most and was successful. Lodging the claim was seamless,… Read more

the process of collecting medical evidence was frustrating as doctors didn't want to get involved. My case consultant, Amanda Chong was professional and fair. My advice is document everything to build a case, get strong medical evidence from professionals who will back you and get someone to fight for you if you're not strong enough to fight for yourself.

QBE Workers Compensation investigator's have followed me around & have neighbors spying & stalking me but they haven't realised I have a friend who… Read more

is a PI as well & for very cheap rates for me. My friend has also been following all of you around as well my friend knows everything about you all. Even though my claim has settled (29th May 2026) they are still stalking me because I've made it hard for them & I don't back down! They even tried to get local council make me pull down a boarder on nature strip that back fired on them in 2025 & tried again with boarder on 30th June, getting neighbors to complain about it again, which Ihave cctvfootage. I have alot of pictures, dash cam, cctv & a PI that had been resilient. I have been wearing a spying cam when I'm out in community & have enough evidence now. So keep it up as someone is watching you too.

By far the most deceitful people i have ever come across in my life!!! DO NOT HAVE ANYTHING TO DO WITH THESE AWFUL PEOPLE!!! I had to put in an… Read more

Income Protection Claim over 12 months ago, they've tried every trick in the book not to pay and to this date, they havent paid, even though they’ve been provided supporting doctors reports and everything else theyve asked for and even after AFCA got involved and determined they had broken laws. Now still waiting apparently, since April 2026 for a Drs report. These are completely evil people, destroying lives

For the first few months everything went well with my claim and I would get a payment on the 4th of each month, then the person I dealt with went on… Read more

extended leave. For the last 4 months I've had to call them numerous times to get someone to review and approve payments. I explain to them that this is my only income until I recover but they don't seem to care. Very very poor customer care and communication.

So they cancelled my clients life insurance policy with no warning, yes they sent out lapse notice but this was months before they just cancelled the… Read more

policy. There was an issue with transferring the funds from Voyage/MLC due to addresses being mixed up but in early June we were informed that the policy was renewed til Feb 2027 so informed clients and went about our business. Them 23 July they cancelled policy, dated email same date and emailed to our office on 2nd September 2026, 6 weeks after the policy was cancelled. Then it gets worse, they have lost the voice recording that I based my advice to client on. DO NOT US THIS COMPANY because if I , a support staff member cannot get it sorted out what chance has a public member got!! And now it seems that they are not answering our phone calls!!

Scam company – This company is a scam. Did not pay out when I made a claim after 6 years of being with them. I did everything they asked and my claim went from 28 days to claim to 90 days. And still nothing. Show details

After years of being a loyal AIA customer with multiple policies, I was hit with an unexpected 50% premium increase at the end of the financial year.… Read more

When I reached out for an explanation, I received complete silence. I followed up stating that the spike was unacceptable and that I’d be forced to cancel without a reasonable explanation. Instead of addressing my concerns, they simply sent me a cancellation form. Zero explanation, zero customer service, and zero regard for long-term policyholders. Customer loyalty clearly means nothing to them—I strongly advise looking elsewhere.