Rebuild Relief

Rebuild Relief through their consultant Jeremy Jackson, helped me achieve a very satisfactory hail dammaged roof replacement insurance claim. They were supportive, informative and efficient throughout the claim process and I am sure their excellent service and attention to detail contributed to the great outcome. I would highly recommend them to future claimants.

Gabriel DeGiorgi was my go to person while I have been dealing with rebuild Relief. He has been nothing short of excellent and went beyond what I expected. He was helpfull in explaining the process and followed me up on every step. You should be greatfull he is your employee. Regards Clayton Stibbard.

We were unaware of the damage to our roof from a hail storm. But with Rebuild Relief they showed the extent of the damage. They dealt with our insurance company, kept us up-to-date regularly and Jen our Claims consultant was so amazing with her friendliness, compassion, great explanations and guidance. We had no stres, worries or confusion with the support given by Jen. A big thankyou. We are now looking forward to the completion of the work.

Rebuild rellief were extremely helpful to me. I had dealt with my insurance company previously for a major hail storm 12 years ago and was palmed off by the insurer. This time Rebuild assessed the damage and organised Claimsco to seek a payout to… Read more

cover building costs from my insurer. They organised a far higher payout figure that was more realistic to fix the damage on my roof. They organised a building scope from the builders they use and which I have decided to use- Auscoast Builders (I have checked their reviews). I have just received the higher payout. Soon will have the roof repaired after a major hailstorm in January in Glen Innes. Time frame is anywhere from the next 2 to 6 months, which is understandable as many damaged homes. Jennifer at Claimsco has organised much of the legwork in getting the Insurance company - NRMA to pay out a realistic repair figure, double to what the insurers had originally offered

We received hail damage to our roof in November 2023, we saw and advertisement for Rebuild relief on Facebook following the storm, and some people in our local community we talking about them also. It wasn't until we had a leaflet dropped in our… Read more

letter box that we contacted them. We were very lucky to get the best customer service officer in Montana, she has tirelessly fought for our claim after the insurance company repeatedly denied the claim. We are forever grateful for Montana's tenacity in fighting for us. Thank you, Montana and the team, at Rebuild Relief.

I live on the Southern Darling Downs in Queensland. I appointed Rebuild Relief to manage my insurance claim for hail damage in 2024, after hearing about their service from a friend in the area, who highly recommended them. Initially, my insurer rejected a substantial amount of my claim. However, Rebuild Relief were persistent and eventually… Read more

escalated my claim to Nicholas, one of their dispute resolution experts.

I cannot praise Nicholas more highly. He is very professional and proactive and kept me informed every step of the way. Originally the solar system was not included, but Nicholas arranged for a specialist test and report of all the rooftop solar panels which proved they were damaged, and they now are included in the settlement. Eventually, Nicholas escalated my case to AFCA - the Australian Financial Complaints Authority - and my insurer ultimately agreed to a settlement. My home will now receive a new roof and solar system and I could not be happier or more relieved. It has been a long and stressful process and I'm very grateful to Nicholas for this successful outcome. I will be recommending Rebuild Relief to my friends and family in the future.

Terrible. Please do not go with these people. My experience has been horrendous. They (AusCoast who are also rebuild relief) made decisions without consultation or me knowing or understanding the full details despite being told ‘you won’t pay extra outside of what your insurance has paid’. Assured multiple times of this after stuffing up the job.… Read more

No quotes for extra work - just did it without any consultation with me. No variations submitted prior. People they ‘subcontracted’ to do the work (not AusCoast) were awful, inexperienced and unprofessional. Multiple complaints from neighbours about swearing, throwing rubbish on the street etc. Not to mention the 15 apprentices with no experience overseeing them and stuffing it up. AusCoast told me not to communicate with them - but getting a return phone call was like pulling teeth. Roof was ‘finalised’ in mid 2024, final bill paid accordingly and on time. ‘Variation’ after stuffing it up and no consulting was submitted by rebuild relief in June 2025!!!! This has now been declined. Now I’m receiving extra bills - 2 years after this process started!!!!!. Very upset and anxiety provoking for a single parent who was getting their roof fixed under the premises that ‘rebuild relief’ - same company, different trading name - would ‘mange this with no extra cost’ outside of what was provided by insurance. Made decisions and did extra work without prior variations. It was ‘all good - won’t be a problem’ - and then heard nothing from them for almost 12 months. I cannot stress how distressing and a highly traumatic experience this has been from AusCoast and Rebuild Relief. I expect any favourable reviews are fake. I will be going to fair trading. 2 years later and I just want these people to exit my life.

"Exceptional Advocacy and Outstanding Results – A Huge Thank You to Rebuild Relief!" – I cannot recommend Rebuild Relief highly enough. They were instrumental in securing an excellent outcome for my home insurance claim for my property in Hendra. From the very beginning, the team at Rebuild Relief demonstrated professionalism, expertise, and unwavering dedication. They navigated the complexities of my case with skill and… Read more

persistence, ensuring that every detail was thoroughly addressed. Their deep knowledge of the insurance process and their commitment to advocating for me as a client truly set them apart.

Thanks to their efforts, I achieved an outcome far beyond my expectations. Rebuild Relief provided constant communication and support throughout the process.

If you’re looking for a team that goes above and beyond to deliver results, Rebuild Relief is the one to trust. I am incredibly grateful for their hard work and would not hesitate to recommend them to anyone needing assistance with an insurance claim.

I would like to thank Jeremy Jackson for his professional & supportive assistance to me during my dealings with claims . Jeremy was very understanding & patient with my limited understanding of technology. I did appreciate his calm and caring way he talked me through the claims process. A big THANK YOU & with APPRECIATION to JEREMY JACKSON.

I am very happy that I decided to go with Rebuild Relief. Very professional company that worked hard to achieve my insurance payout . Ryan was excellent, advocating on my behalf and communicating every step of the way. He was always supportive answering my questions and taking time to explain the process to me.

We are in Dinmore Qld and Rebuild relief helped us get our hail-damaged roof fixed. They were helpful, professional and knowledgeable, even managed our insurance claim process for us so we got a good outcome from our insurer

Do not sign with Rebuild Relief. They lock you into a contract with Claims Co and take up to 19% of your insurance payout for doing very little. The outcome for us was terrible. We felt pressured into accepting a low insurance settlement, which only benefited them by reducing the amount they had to work for while still taking their percentage. … Read more

Very disappointed with the service and overall experience. I would strongly recommend reading every contract carefully and seeking independent advice before signing anything.

DO NOT USE THESE SCAMMERS!!! 12 months on and my parents have a roof that is now in worse condition than it was after hail damage. The iron, barges etc have been replaced so many times due to poor workmanship, that the structural integrity of the entire roof is below poor. Promises continue to be made with no action delivered. Blame and… Read more

responsibility is put onto the homeowners even tho verbally Auscoast accept responsibility. Parents had to have solar panels removed (and replaced) however due to the condition of the roof, have gone 12 months without solar power. As far as I'm concerned, not only are they scammers and full of sh÷×, but their actions equate to elderly abuse with them trying to take advantage of those who have worked bloody hard to have what they do.

Wasted our time. Got an insurance payout offer that was less than half there builder quoted then said they can’t do our job They then wanted around $8k from me Stay away we received incompetent service from them

Finally, after 10 months of back and forth with my insurance company Arabella and Sapphire got the job done and we finally got the okay from the insurance company.

We were very impressed with Rebuild Relief. We had the support of Adeline, and we wouldn’t have received such a positive outcome without her. Adeline was trustworthy, approachable, professional and advocated for our best interests throughout the journey. Thank you Adeline, would recommend her services to any one!

Adeline working in ClaimsCo has been amazing in identifying that we needed to pursue NRMA to test our solar panels properly (extra cost to NRMA), reporting that the solar panels did indeed have fine cracks not found in 2 previous (cheaper) tests. Then she arranged a variation cost to our original NRMA report, which took NRMA 6 months to do but she… Read more

politely and persistently did. During that time, our electricity bills were a lot higher, so Adeline again got onto NRMA, reporting how much extra we were out of pocket and arrange for them to pay us the out of pocket power difference.

I only have the highest praise for Emily G who took up the battle with our insurer about our solar panels which were damaged in a hail storm . She took up the challenge and was instrumental in securing a win for us against a very reluctant insurance company. Well done Emily . Thank You

Thanks AK without your tirelessly persistents and dedication the outcome would have been so different instead of getting a complete new roof l would only have got one roof panel replaced thanks again.

I had a roof inspector check our roof for leaks as we had some ingress into the kitchen. He found quite extensive hail damage and suggested i use Rebuild Relief to advocate for me through the insurance company. I was initially suspicious that this was a scam but did some research and in general they had mostly positive reviews. I decided to… Read more

engage them to bat for me with the insurance company. Halfway through the process, i was moved to another person called Gabriel. The outcome was way better than expected. I was paid out over $100 000 for replacement of roof. Gabriel was attentive and kept me imformed along the way. He was able to reassure me through the process as there was some stressful interactions with the insurance company, however, he dealt with these interactions and set my mind at ease. I cannot believe the result that was negotiated. And the stressful part of the process was completely handled by Gabriel so thankyou.

From the start of this Insurance claim Gabriel has kept us informed of all the necessary steps that was needed.Very much appreciated the effort he has made in helping us through this whole process

A big thank you to Adeline from rebuild relief.I highly recommend Adeline for her professional expertise securing a excellent outcome for my house roof insurance claim.

Im glad i contacted rebuild relief and claims co who handle my insurance claim .they made it a lot easier and have a good professional approach in making my insurance claim .it started with cooper and than was past on to emily who handled the communication and processing of documentations ,i was constantly being informed of the process at hand… Read more

which helps alot when working together for a common goal .there was no trouble with this process with my insurance company .

Rebuild relief was great to work with. Ryan was helpful and reassuring when my bank wanted to take control of the finances illegally. He has a great work ethic and did a thorough job when applying for what I was entitled to under the insurance claim.