Rebuild Relief

I cannot thanks Riley Halliwell and co at rebuild relief enough! Without them, budget direct would have walked all over me and refused any payment for the damage done by a hail storm, and budget direct really went out of their way to try to avoid doing what they’re paid to do. It took 18 months to get them to pay up and Riley just wouldn’t let them weasel their way out of it. Absolutely brilliant!!

Richard from Rebuild Relief came out and inspected my property after a Hail Storm Event. As like most other homes in the area, we had damage. Richard was Polite and Friendly and knew what he was talking about. ClaimsCo then got involved with that to help me lodge my claim with my insurer. Doris was amazing, in constant communication and keeping me updated with the progress. I recommend this team.

Stacey Schulz Never gave up even though the insurance company did not make it easy for us. Professional and kept is in the loop. Thank you for your dedication Stacey

Rebuild rellief were extremely helpful to me. I had dealt with my insurance company previously for a major hail storm 12 years ago and was palmed off by the insurer. This time Rebuild assessed the damage and organised Claimsco to seek a payout to… Read more

cover building costs from my insurer. They organised a far higher payout figure that was more realistic to fix the damage on my roof. They organised a building scope from the builders they use and which I have decided to use- Auscoast Builders (I have checked their reviews). I have just received the higher payout. Soon will have the roof repaired after a major hailstorm in January in Glen Innes. Time frame is anywhere from the next 2 to 6 months, which is understandable as many damaged homes. Jennifer at Claimsco has organised much of the legwork in getting the Insurance company - NRMA to pay out a realistic repair figure, double to what the insurers had originally offered

We received hail damage to our roof in November 2023, we saw and advertisement for Rebuild relief on Facebook following the storm, and some people in our local community we talking about them also. It wasn't until we had a leaflet dropped in our… Read more

letter box that we contacted them. We were very lucky to get the best customer service officer in Montana, she has tirelessly fought for our claim after the insurance company repeatedly denied the claim. We are forever grateful for Montana's tenacity in fighting for us. Thank you, Montana and the team, at Rebuild Relief.

I live on the Southern Darling Downs in Queensland. I appointed Rebuild Relief to manage my insurance claim for hail damage in 2024, after hearing about their service from a friend in the area, who highly recommended them. Initially, my insurer rejected a substantial amount of my claim. However, Rebuild Relief were persistent and eventually… Read more

escalated my claim to Nicholas, one of their dispute resolution experts.

I cannot praise Nicholas more highly. He is very professional and proactive and kept me informed every step of the way. Originally the solar system was not included, but Nicholas arranged for a specialist test and report of all the rooftop solar panels which proved they were damaged, and they now are included in the settlement. Eventually, Nicholas escalated my case to AFCA - the Australian Financial Complaints Authority - and my insurer ultimately agreed to a settlement. My home will now receive a new roof and solar system and I could not be happier or more relieved. It has been a long and stressful process and I'm very grateful to Nicholas for this successful outcome. I will be recommending Rebuild Relief to my friends and family in the future.

Terrible. Please do not go with these people. My experience has been horrendous. They (AusCoast who are also rebuild relief) made decisions without consultation or me knowing or understanding the full details despite being told ‘you won’t pay extra outside of what your insurance has paid’. Assured multiple times of this after stuffing up the job.… Read more

No quotes for extra work - just did it without any consultation with me. No variations submitted prior. People they ‘subcontracted’ to do the work (not AusCoast) were awful, inexperienced and unprofessional. Multiple complaints from neighbours about swearing, throwing rubbish on the street etc. Not to mention the 15 apprentices with no experience overseeing them and stuffing it up. AusCoast told me not to communicate with them - but getting a return phone call was like pulling teeth. Roof was ‘finalised’ in mid 2024, final bill paid accordingly and on time. ‘Variation’ after stuffing it up and no consulting was submitted by rebuild relief in June 2025!!!! This has now been declined. Now I’m receiving extra bills - 2 years after this process started!!!!!. Very upset and anxiety provoking for a single parent who was getting their roof fixed under the premises that ‘rebuild relief’ - same company, different trading name - would ‘mange this with no extra cost’ outside of what was provided by insurance. Made decisions and did extra work without prior variations. It was ‘all good - won’t be a problem’ - and then heard nothing from them for almost 12 months. I cannot stress how distressing and a highly traumatic experience this has been from AusCoast and Rebuild Relief. I expect any favourable reviews are fake. I will be going to fair trading. 2 years later and I just want these people to exit my life.

"Exceptional Advocacy and Outstanding Results – A Huge Thank You to Rebuild Relief!" – I cannot recommend Rebuild Relief highly enough. They were instrumental in securing an excellent outcome for my home insurance claim for my property in Hendra. From the very beginning, the team at Rebuild Relief demonstrated professionalism, expertise, and unwavering dedication. They navigated the complexities of my case with skill and… Read more

persistence, ensuring that every detail was thoroughly addressed. Their deep knowledge of the insurance process and their commitment to advocating for me as a client truly set them apart.

Thanks to their efforts, I achieved an outcome far beyond my expectations. Rebuild Relief provided constant communication and support throughout the process.

If you’re looking for a team that goes above and beyond to deliver results, Rebuild Relief is the one to trust. I am incredibly grateful for their hard work and would not hesitate to recommend them to anyone needing assistance with an insurance claim.

Jane Salud was truly amazing. She phoned me every 2 weeks with an update and returned all of my calls very promptly. She was truly outstanding. Her interactions with the insurance company were always very timely.

I live in western qld Lauren from rebuild relief was exceptional polite easy to speak to over the phone with nothing to much trouble even when I was out of contact for long periods of time .I received a much higher settlement than originally offered thanks to the efforts of Lauren would recommend her to handle any claims to anyone

Shout out to Denise from Rebuild Relief / Claims Co. Denise has gone above and beyond to get our roof repaired by our Insurance company. We were initially awarded the replacement of two whirly birds and finished up with a complete roof replacement for our home and garage. There was always great communication from Denise and she was always ready to… Read more

answer any questions i had. I can only hope the rest of the process goes as well as dealing with Rebuild relief / Claims Co has gone. Thanks Ken.

Do not sign with Rebuild Relief. They lock you into a contract with Claims Co and take up to 19% of your insurance payout for doing very little. The outcome for us was terrible. We felt pressured into accepting a low insurance settlement, which only benefited them by reducing the amount they had to work for while still taking their percentage. … Read more

Very disappointed with the service and overall experience. I would strongly recommend reading every contract carefully and seeking independent advice before signing anything.

DO NOT USE THESE SCAMMERS!!! 12 months on and my parents have a roof that is now in worse condition than it was after hail damage. The iron, barges etc have been replaced so many times due to poor workmanship, that the structural integrity of the entire roof is below poor. Promises continue to be made with no action delivered. Blame and… Read more

responsibility is put onto the homeowners even tho verbally Auscoast accept responsibility. Parents had to have solar panels removed (and replaced) however due to the condition of the roof, have gone 12 months without solar power. As far as I'm concerned, not only are they scammers and full of sh÷×, but their actions equate to elderly abuse with them trying to take advantage of those who have worked bloody hard to have what they do.

Wasted our time. Got an insurance payout offer that was less than half there builder quoted then said they can’t do our job They then wanted around $8k from me Stay away we received incompetent service from them

Rebuild relief were great. Very helpful and friendly.After two years my roof will get fixed. Partly my fault for not really knowing how to email and partly the bank for not responding. I also didn’t get my $200 per person I recommended R/R to.I can recall three people using them. Anyway great overall.

We are very pleased with the outcome of our claim using Rebuild Relief. Melvin was fantastic to deal with. He worked tirelessly on our behalf, and communication was brilliant. Highly recommended.

To the Build Relief thank you for your prompt response and professional manner that all the trades people involved displayed. To Liz really appreciate your support through my insurance claim process. It is a daunting time so very grateful to Liz for your expertise in getting me through this part of the repair to be carried out on my roof. From… Read more

communicating to insurance company to relaying next steps in place made things a little less stressful. Thank you Liz

Ryan provided a professional service throughout the claims process. He kept me informed of progress on a regular basis and provided additional information when I requested it. Ryan was diligent and thorough in ensuring that all aspects of the claim were reviewed and clarified as required. I felt that Ryan had a great knowledge and insight into the claims process and knew what to do to ensure the best outcome for me. MW

Thank you to Melvin Samson. Who kept in continued contact and was very helpful. Rebuild Relief was recommended to me by my neighbour Bryan Martin. I suggested to Rebuild to put cards in our Resoet letterboxes.

I got rebuild relief in after my original claim didn't cover any previous damage or look at what the claim was for. Romae was my go to person who looked after me from the start, and got me to the end with a positive result. She was absolutely amazing and so friendly. I would recommend her every time

Tatum Hunt did an exceptional job getting our claim approved. We were kept informed throughout the whole process and very little disruption to our lives. We highly recommend Tatum and Roof Rebuild. regards John and Cath Molloy

Gabriel De Giorgi has dealt with my claim for hail damage to my roof and I have had a great outcome. Gabriel has been on top of every step of the process and was most helpful and full of information of how the process works. Highly recommended. Thanks for your assistance, Gabriel.

Alice has been our contact during the process and has been always polite, friendly and above all efficient in all our dealings. Thank you for your attention to detail and keeping me informed at all times.

Rebuild Relief through their consultant Jeremy Jackson, helped me achieve a very satisfactory hail dammaged roof replacement insurance claim. They were supportive, informative and efficient throughout the claim process and I am sure their excellent service and attention to detail contributed to the great outcome. I would highly recommend them to future claimants.