AI reviews summary
Pros
Verdict
Overall, customers express high satisfaction with Redeem Vacations, frequently praising the prompt and supportive customer service team, the straightforward booking process, and the financial savings on hotel stays. While a subset of travellers notes challenges regarding limited date availability, additional resort fees, or unexpected taxes upon arrival, the majority of experiences are positive. Reviewers emphasize that being flexible with travel dates and researching extra costs helps ensure a smooth holiday experience.
I have requested an extension for my fiancé trip and they extended it however my family experienced a terrible medical situation for my mom and I requested to extend one more time due we couldn’t make it because of the medical situation. They would not extend it.
I had a pleasant stay at Excalibur Hotel in Las Vegas. The location was convenient, with easy access to the Strip, restaurants, entertainment, and nearby attractions. The room was comfortable and clean, and the staff were friendly and helpful throughout my stay. The hotel has a fun, unique atmosphere that fits the Las Vegas experience. Overall, it was a good value for the location and I would consider staying here again.
- +1
Stayed at Rio nice hotel. Employees were great. Pool was nice. Food was good. Lots to do exercise, relax, swim not far from strip. Close to everything worth the money. Stayed in older room too but very spacious and accommodating.
Reviews with attachments
The process from start to finish was seemless. The accommodations met all of our expectations. Customer service is amazing and prompt with responses!
3 nights in Las Vegas, paying only the taxes! I stayed with my daughter at the Excalibur, in the Royal Tower. Great location right on the Strip. Beautiful pools, including one with a water slide. ️ Extremely comfortable beds, pillows, and bedding. Large, very clean bathroom. ️ Several dining options on-site, with plenty of variety. We ate at… Read more
Dick’s Restaurant, the Buffet, and the hotel’s Food Hall.
At the hotel buffet, there was also a promotion where one child eats free per paying adult.
The only downside: there was carpeting in the hallways and in the room, and the wallpaper/decor could definitely be a little more modern.
Overall, we had a great stay!
It was an amazing hotel stay at The New Yorker by Lotte Hotels. The location was great!
Was a nice vacation with good restaurants. Would be a great vacation for a couple.
- +1
Redeem Vacations is impeccable. This is the way to vacation economically.
The hotel is clean, staff is very friendly, nice neighborhood, next to a train station, lots of business around as well. Room was small, but then again I notice a lot of places are just smaller in architecture than United States. Very cute boutique hotel
The room was small but It was a great experience
Corraine all that she got all that i need Trip Incentive with Travorium to Puerto Plata
very friendly all workers, always helpful with clients needs;we was feel welcome, room and all hotel is clean, good clining service every day, have free Beach towels; There is no line for the elevator.; easy beach access
Find out how Redeem Vacations compares to other Travel Services
Know better, choose better.
We had a wonderful stay at Golden Seoul Hotel, which we booked through Redeem Vacations. The hotel exceeded our expectations - everything was very clean, cozy, and well-maintained. The staff were incredibly friendly and welcoming, always ready to help with any questions. We especially loved the beautiful view from the 14th floor - it made our… Read more
stay even more memorable.
The location is truly top-notch. The hotel is conveniently located near метро and bus stops, and there is even a direct bus to Incheon Airport, which made our travel very easy. There are plenty of shops nearby, including Daiso and Olive Young, as well as many cafés like Starbucks and various local coffee spots and restaurants.
For quick meals, there are also familiar options like Burger King and KFC nearby.
Overall, we really enjoyed our stay and would definitely recommend this hotel to others!
My stay at the Sahara was a 10/10 my only complaint is the pool hours 10am-5pm.
Customer service responds pretty quickly via chat; emails are responded to in a decent time. Room for my first voucher in metro Chicago was pretty nice. Not directly in the city but on the outskirts. I liked the location and the room was pretty decent at an awesome hotel that had a restaurant and a bar in the lobby. I actually returned to that same hotel for a different occasion. Try Perry’s Steakhouse nearby. You won’t regret it! Show details
Room was very spacious and need was comfy. We stayed in the Marra room. Monorail behind Sahara was very convenient.
All over it was nice stay Big clean room, besides the window,view to Sphere on night was fantastic.Few very nice coffee places. Location is just perfect ,in heart of the Streep ,close to everything,monorail as well in hotel. One suggestion I have,need at least one good restaurant inside,not only food court. Show details
Everything was so easy from check in to check out. The workers ay Dunes Resort was amazing and the room was very clean. Redeem vacation made this an easy laid back trip.
Latest follow-ups
This hotel was very centrally located in NYC. I couldn't believe how close we were to everything, MOMA and Times Square was only a short walk away and we were across the street from Penn Station. The hotel was clean an the cleaning staff did a great job.
Follow-up · Our bed was a queen size, quite comfortable. The room was small but nice. We spent most of our time outside the room, so it was just a place to sleep. The room was quiet, I don't remember any noise.
The video presentation was about one hour long. The presenter covered a lot of topics and answered several questions from viewers. Redeem Vacations apparently sells hotel rooms that otherwise would not be sold. Consequently, your preferred hotel may… Read more
not be available when you want or maybe never if you want a five star even during the shoulder season. That negative is presented only after you redeem your membership by paying several hundred dollars. Redeem Vacations promised me that they’ll make it right.
Follow-up · They made it right. If you have a flexible schedule and won’t miss the sign up fee then subscribe and check available hotels and dates at your convenience during the 18 months of validity.
Room was good except for kitchen part. 7 knives, 1 spoon, no forks. 1skillet 1pot no tops 4 plastic plates. A one cup coffee maker and small plastic and paper cups, This made cooking challenging.
Follow-up · Have not been back and probably will not be. I now stay at Shoreline Towers Gulf Shores. It has everything I want and is a bargain. Hope this is printed!
Find out how Redeem Vacations compares to other Travel Services
Know better, choose better.
Positive reviews
Amazing service, very helpful! We stayed at an amazing hotel in downtown New Orleans. It was absolutely breathtaking and Redeem Vacations was extremely helpful in planning and booking. Flawless!
Evelyn was kind, understanding and concern about my situation, she understood clearly what I was going through and explained me all the steps they will be taking trying to resolve the issue and in a good manner.
Everything was okay. I didn’t like how I was charged an extra $90 because I booked through a third-party company . The desk clerk said that it was a $90 reservation fee that I had to pay I guess for a resort fee but I thought I’d pay that whenever I signed up for vacation to the third-party company. Besides having to spend extra money, that trip… Read more
was nice. I wouldn’t complain about the room. I was right there by the beach, with a beach view from the balcony, which was awesome and all the businesses and restaurants was in close distance that I wanted to go to and visit.
Negative reviews
My overall experience with Redeem Vacations was OK. Paid $100 for taxes and fees for 4 days/3nights. I was fine with that, but when we arrived to the hotel there were resort fees. I had no idea. The room I selected online wasn’t available. I had to downgrade and they waived the resort fees. Other than that, it was good.
We were surprised how small the condos were & very outdated. Also the only communication was by text/email. No real office. Fortunately Tina was there to help us as our room code didn’t work & she had to call her boss to get our room straightened out. Tina was of GREAT help!
I was happy with the room at first but we found 2 roaches and our TV remote wasn’t working and the bathroom fan was barely working. I called the desk and they came up and brought a new remote and said that the fan is just quiet. Then when I showed him the roach he asked if I just wanted to get the hotel for free. I said no I just wanted to let him… Read more
know so they could call the exterminator. He said that people come and could bring them in with them. I was just like ok whatever. The room was beautiful though.
Recent reviews
Was hesitant about this site at 1st but we just got back from our Hawaii vacation. Everything was great. We didn’t have any hiccups. Would definitely use the site again if I had the opportunity..
- +4
The hotel itself is nice a little older but was clean. The people at the desk super nice. You only get house keeping every other day. The parking garage was a nightmare to get in the first time. Very tight! The reason I say a 3 star is because all the fees they added on. 40 a day for amenities??? That’s not including parking 45$ plus before I came… Read more
I had to pay taxes. Even more than what I had to pay to get the “free” stay. So I paid $400 in fees in the beginning then I had to pay another 100 and some before I went. Then I get there and have to pay another 473.00! So my free 5 night stay was almost 900?? Close to it. That’s no where close to free! If I ever went again I would just pay for a hotel that I want.
Extra Information
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.