Registry Australia

I recently spoke with Rachel regarding my businesses name. She pleasantly outlined the steps and what measures to take for the next step. It was a stress free conversation and her delightful nature made the process run smoothly.

I've recently re registered my bussines and the residential address had to be changed on the official registry, as I moved to a different unit at the same building. Darcy listened to my request, was very professional in her conduct and corrected the required.information. In my opinion, excellent active listening skills were applied by Darcy.… Read more

Commendable for her social skills, so rare in the digital age. Thank you Registry for employing such professional people.

I phoned to discuss two issues. The first was easy I wanted to pay my account by B-Pay and Teriah F. from Perth explained nicely that she would send me invoice to do so. Secondly I wanted to discuss two company's trying to poach my business at a reduced price. She quickly said she would match the price, so deal done and my loyalty has paid off… Read more ·  1

again. We also discussed the change in seasons we are currently experiencing and l went from being in a bad mood to getting off the phone feeling good, she was very uplifting and enormously helpful and considerate. She was fantastic!

Complete scam. If it wasn't a scam, why would they send you a notice that mimics an official government authority telling you to pay a review fee for $495 (50% more than it costs to go to ASIC directly). Why would they print on the envelope a return address which is a PO Box at the Law Courts of Victoria? Everything is geared towards fooling the… Read more

recipient into thinking it's an official notice. Otherwise it would just be a regular commercial brochure.

Note also the plethora of positive reviews on this site which follow a very standard template (thanking a person they've named and then a generic description of the services provided which aren't specific enough for you to figure out that these are things you can do directly online with ASIC or domain providers; or they start with italics). Lots of fake positive reviews, it seems. They're doing a good job of flooding with reviews to hide the real reviews. Note also these fake reviews have random photos of pictures unrelated to the service - picture of a smiling man, a dog with drawn in eyebrows, a messy room.

Over a weekend I received an email from the Registry detailing an error with my account. The email contained very clear instructions on how to fix it, as well as the relevant URL links to help get to the appropriate page to make the necessary changes. The inclusion of these links plus the extreme helpfulness made me suspicious. After a thorough… Read more

check of the email details against information I acquired from independent sources I was left believing that this email was an extremely sophisticated scam. A telephone call to the Registry Support team verified the authenticity of the email, however the support person, Caysie T offered to remedy the error on my behalf thereby saving me time. Whilst the email was more instructive and helpful than any email I have received of this nature the member of the Registry’s support team, Caysie was next level, as well as being professional, kind and very courteous. If Caysie is representative of the staff employed by the Registry, then well done to the Registry, and thank you for the excellent support you provided me.

I Have Decided to Stay with Registry Australia – At first, I called to cancel. I wasn’t sure due to some negative reviews about Registry Australia, so I wanted to cancel my subscription with them. I was ready to move to another domain provider (which was a slightly annoying process) until I learned that DNS records could in fact be set up with Registry Australia, which I couldn’t see before due… Read more

to not looking hard enough.

Perhaps it was because of negative reviews and not being able to think clearly, due to the stress of recent events.

However, after speaking with Ronelle, who was quite friendly, helpful and understanding, I’ve decided that Registry Australia is a great domain provider to be with.

I’m sticking with them. The cost for domains is pretty much the same as most other providers I’ve worked with before. Plus, it was one second before I was able to get in touch with Ronelle in support, which amazed me.

Also, I wasn’t offered a reward, but that doesn’t matter. What matters is that my domain is working with my site now, so that’s MORE than reward enough for me, especially after all this time! I should’ve contacted support long ago!

Registry Australia assist me every step of the way to achieve my objective, and thank you Darcy for the splendid and awesome customer service. Well done, keep up the good work. Show reply

Stand out service from Caysie, she was an absolute start and helped me get my email stuff sorted especially as Microsoft were so difficult to deal with she kept me calm and reassured me that she would help get it all sorted and she certainly did!!! Show reply

I had a great experience with Teriah F at Registry Australia who handled my enquiry quickly and professionally. She was efficient, clear in her communication, and resolved everything smoothly with a successful outcome. I really appreciated the prompt and helpful service. Show reply

Unscrupulous the way they skim ASIC details off the registry and send notices that look like bills for an annual review fee, including payment options on the letter. It should be illegal, but you can tell they have towed the line by putting some fine print about how they are not ASIC. Anyway, I had already prepaid my annual review fees so I don't know what would have happened if I had paid them anyway.

This is scam company. They very much pretend to be ASIC while in very tiny small print say that they are not I assume to cover them selves legally. Don't engage. I'm disappointed that the productreview.com.au review website allows this company to have a presence on it, let alone awarding them 2026 "winner" as they use this on their misleading… Read more

letters to prove legitimacy. This devalues any review found on this website as there absolutely can't be positive reviews for what is a scam.

Scam, which I nearly fell for because have so much going on. Totally unnecessary service that gets your details from ASIC registry then sends you unsolicited letters or emails that look very official & important, like they need actioning by you. I just received one from them & at first assumed ASIC had outsourced their business registration… Read more

service to a private ripoff entity (because public entities love to outsource things). But no, ASIC has not outsourced business re registration. Registry Australia wanted to charge a ridiculous $529 for 'Annual Review', (months before registration due anyway), including "ongoing ASIC Compliance" : rubbish. Shred it then ignore it and use the usual ASIC portal, saving money & some privacy. I don't think such practices should be legal.

Bria was excellent help and very efficient. She easily answered enquiries and assisted me with registering my new domain name. Bria is friendly, efficient and a pleasure to deal with. Thank you. Richard Show reply

Great service my issue was resolved immediately very pleased with the outcome and would like to especially thank Teriah F for her help with my issue very polite and a professional outlook Show reply

i was having a bit of a bad morning until i had spoken to DARCY she was wonderful and so nice and also was nice to be able to speak to a person not a robot thank you darcy keep up the great work and hope to speak with you again Show reply

Darcy was exceptionally pleasant, knowledgeable about how to assist me, has a lovely tone of voice for the customer at the other end of line, dealt with needs promptly and efficiently highly commend her customer service Show 2 replies

After trying multiple times through email and the ASIC website to obtain our company ASIC key without any response, our accountant suggested we contact Registry Australia. Stella took my call and immediately assisted with submitting the request. Within an hour, our ASIC key was sent through. Thank you Stella your customer service was fantastic and very much appreciated. Show reply

Darcy was polite & very helpful with the information she provided to me today. As she indicated that she was still learning, she popped me on hold after asking me if I wouldn’t mind, while she ran it by a colleague to obtain the correct information. Well done Darcy! Show reply

I spoke to Caysie today and was super impressed at the help i received with my inquiry. After a quick conversation with Caysie my issue was sorted. Thank you, Caysie. Show reply

Emily was excellent. I had been confused by various offer to renew my Business Name. But she was patient and explained the process clearly and processed my request with quiet efficiency. Elizabeth Swan Show reply

Ben was absolutely awesome he helped us create and complete our domain email address and assisted us with a package to be able to send and receive emails from our domain email address. Show reply

Very happy with the help I received from support, Teriah was able to merge my domain into my profile while i was on the phone and there was no hassles or waiting. Show reply