Registry Australia

⭐⭐⭐⭐⭐ We renewed our business registration today over the phone for five years, and we were pleasantly surprised to speak with someone who had clear, easy-to-understand English. She was extremely helpful, professional, and made the whole process straightforward. It was also great to know we were being supported locally. Excellent customer service—thank you!

We received a notice from Registry Australia for our business name renewal, amount was $99 for 12 months or $189 for three years. I paid 12 months on April 1 2026. The transaction went to a company Business Name Renewal. In May we received a… Read more

reminder notice from Registry Australia indicating it was unpaid. My husband contacted them by phone and then had email confirmation that Business Name Renewal was a different company using Registry Australia letterhead and confirmed Business Name Renewal had not passed on our payment to ASIC for our renewal. I confirmed with ASIC and was advised Registry Australia was a third party vendor collecting on their behalf. We have lodged a dispute on the transaction with our bank providing documentation our payment never went to ASIC. When I looked at the ASIC website the fee for 1 year renewal was $45 and for 3 years $104. How can this be allowed, a third party charging more than double the fee for business registration. How can a business allow another to use their letterhead? Its a disgusting scam. I've now registered on the ASIC website to pay direct to them, none of this nonsense third party rip off. And ASIC, do better. Stop allowing this to happen!

Very professional and resolved problem Also was very nice to speak and had good communication skills. Show reply

Happy to do business with Registry Australia today. Rachel their client specialist was super efficient, with a friendly demeanor and a pleasant attitude. Was lovely to speak with her today. Show reply

After wasting a couple of hours this morning on the pitiful ASIC website, trying to add my 23 year old ABN to my 13 year old Business Name - and getting nowhere at all, I finally went to the recent business name registration notification email and found a phone number - one that was not a recorded info line, or the ASIC line that is supposed to… Read more ·  1

take to you to a human but in the same breath tells you they're too busy to take your call and you should call back later. The lovely Darcy, from Registry Australia, was the balm my frayed nerves and battered brain cells needed. In no time at all, she'd comprehended the problem and gave me the fix - just send them an email and the ABN would be added to my Business Name by the end of the day. That is the difference between so many of our government organisations, and the private sector entities authorised to handle the government department's service delivery. The private sector people are actually reachable, responsive, and they are cheeful and patient as they handle customers like me who come to them aggravated by the public service sector's total disinterest. If you're in this situation one day, give ASIC a very wide berth and just go straight to the people who will get the job done, and who actually sound like they'll enjoy resolving your problem. I know I will go to Registry Australia before I ever consider ASIC in future!

I received an unsolicited postal notice from Registry Australia Pty Ltd / registry.com.au about my company annual review. I did not request their services, I have never appointed them to act for my company, and my company obligations are already handled by my existing accountant. In my opinion, the notice is deliberately invoice-like. It shows my… Read more

company name, review date, a $475 “Review Fee”, reference number, card payment logos, phone payment instructions, a QR code to “pay now”. The “third-party / independent of ASIC / not a bill” wording is placed in a small footer at the very bottom, after all the payment-focused information. Including a disclaimer in the footer does not change the overall impression. And there's no instructions on how to “opt-out”. A busy small business owner could very easily mistake this for something official or necessary and pay before realising it is an optional third-party service. I consider this a misleading and predatory style of marketing. I would strongly warn other business owners to check directly with ASIC or their existing accountant/registered agent if you receive an invoice from them.

Over a weekend I received an email from the Registry detailing an error with my account. The email contained very clear instructions on how to fix it, as well as the relevant URL links to help get to the appropriate page to make the necessary changes. The inclusion of these links plus the extreme helpfulness made me suspicious. After a thorough… Read more

check of the email details against information I acquired from independent sources I was left believing that this email was an extremely sophisticated scam. A telephone call to the Registry Support team verified the authenticity of the email, however the support person, Caysie T offered to remedy the error on my behalf thereby saving me time. Whilst the email was more instructive and helpful than any email I have received of this nature the member of the Registry’s support team, Caysie was next level, as well as being professional, kind and very courteous. If Caysie is representative of the staff employed by the Registry, then well done to the Registry, and thank you for the excellent support you provided me.

Hi i had the pleasure of dealing with a young lady named Caysie to cancel my business name and she was fantastic , only needed two reply emails and it was finalized

I was over the moon to talk to Darcy (not AI). She was very helpful and calm, taking my card payment for a 3-year registration of my business name. Thank you so much, Darcy. Show reply

I had a great experience with Caysie from customer support. She was professional, patient, and very knowledgeable. She responded promptly to my concerns, explained everything clearly, and resolved my issue efficiently. Her friendly attitude and commitment to helping made the whole process stress-free. Excellent customer service and a real credit to the team. Thank you, Caysie! Show reply

I needed to update my address details but the registry site wouldn't allow me to do it, so I opened an enquiry ticket from their website and by the morning I already had a response from a very kind lady named Caysie. I replied straight away and within minutes my address was updated and she also mentioned the changes would reflect on the Asic site… Read more ·  1

aswell so less work for me. Thank you Caysie for the very quick response and for making it easier for me.

I spoke with Rachael this morning regarding my business name renewals. She was incredibly helpful and courteous, and she made me feel like I was talking to a friend. The whole process was completely stress free and easy. Thank you Rachael. Show reply

Teriah primarily was very polite, willingly helpful and very prompt. It was a pleasure to deal with her and I was able to get my work done and completed in no time. Such good service and very responsive. I am extremely pleased and satisfied. Thank you, Teriah. Show reply

We had an issue with our DNS not linking to our website. Caysie was very prompt to rectify the issue and we were up and running soon after. Great service and highly recommended! Show reply

Darcy was amazing. She helped me resolve some difficulties I had with updating my information. She was polite and helpful. Thanks Darcy. You've been a great help. Show reply

Bria M is the lovely lady I spoke to. very quick and easy with my enquires and stuff up.. I didn't submit an email address and I also double paid..... thank you for your great customer service. Was nice to speak to a positive human voice instead of being passed around from option to option. Show reply

Not technically a scam but totally unethical what they are doing!! I receive these letters multiple times a year and they are clearly created to trick people into believing they are from government. They do this with both business name renewals and company reviews. Use the ASIC website directly and save yourself the money. For example, they… Read more

charge around $99 for a business name renewal when ASIC charges about $45 directly. Such a shame, so many new business owners would be falling for this.

I sought to clarify the status of my recent payment to reregister my business name and Teriah was great. She cut to the chase and had the concerns resolved very quickly. A great experience Show reply

I had to renew my business name, Bria M. was an excellent person to do so. I was very impressed with her social skills, active listening & commendable fast action on my request. Thank you, very appreciated especially in the digital age. Show reply

I can't recall making an enquiry that was handled as efficiently or helpfully as my call today with Rachel. Whilst I was calling to solve one question, another curly one arose. Rachel didn't keep me waiting, she outlined the challenge, told me her plan, then went away for 10 minutes. When she called me back she had a solution, it was already in my email and it had my needs in mind. She went above & beyond. I wish that happened more often! Show reply

Stella L was the representative I spoke to over the phone regarding registering my business domain name. Stella was incredibly polite, knowledgeable and I felt both informed and reassured during this process. I had a really positive customer service experience speaking with Stella L today. Show reply