Registry Australia

Not technically a scam but totally unethical what they are doing!! I receive these letters multiple times a year and they are clearly created to trick people into believing they are from government. They do this with both business name renewals and company reviews. Use the ASIC website directly and save yourself the money. For example, they… Read more

charge around $99 for a business name renewal when ASIC charges about $45 directly. Such a shame, so many new business owners would be falling for this.

I sought to clarify the status of my recent payment to reregister my business name and Teriah was great. She cut to the chase and had the concerns resolved very quickly. A great experience

I had to renew my business name, Bria M. was an excellent person to do so. I was very impressed with her social skills, active listening & commendable fast action on my request. Thank you, very appreciated especially in the digital age.

This company operate a scam service by mailing to Pty Ltd companies seeking payment of $495 annual fee to lodge ASIC annual company review.2 seperate addresses 1 Sydney and 1 Melb.They claim the fee includes GST but no tax invoice.This is a SCAM… Read more

operation and sails very close to the wind legally.Dont respond as they then harvest your data with the possibility of unselling to other scammers. www.registry.com.au

Complete scam. If it wasn't a scam, why would they send you a notice that mimics an official government authority telling you to pay a review fee for $495 (50% more than it costs to go to ASIC directly). Why would they print on the envelope a return address which is a PO Box at the Law Courts of Victoria? Everything is geared towards fooling the… Read more

recipient into thinking it's an official notice. Otherwise it would just be a regular commercial brochure.

Note also the plethora of positive reviews on this site which follow a very standard template (thanking a person they've named and then a generic description of the services provided which aren't specific enough for you to figure out that these are things you can do directly online with ASIC or domain providers; or they start with italics). Lots of fake positive reviews, it seems. They're doing a good job of flooding with reviews to hide the real reviews. Note also these fake reviews have random photos of pictures unrelated to the service - picture of a smiling man, a dog with drawn in eyebrows, a messy room.

Over a weekend I received an email from the Registry detailing an error with my account. The email contained very clear instructions on how to fix it, as well as the relevant URL links to help get to the appropriate page to make the necessary changes. The inclusion of these links plus the extreme helpfulness made me suspicious. After a thorough… Read more

check of the email details against information I acquired from independent sources I was left believing that this email was an extremely sophisticated scam. A telephone call to the Registry Support team verified the authenticity of the email, however the support person, Caysie T offered to remedy the error on my behalf thereby saving me time. Whilst the email was more instructive and helpful than any email I have received of this nature the member of the Registry’s support team, Caysie was next level, as well as being professional, kind and very courteous. If Caysie is representative of the staff employed by the Registry, then well done to the Registry, and thank you for the excellent support you provided me.

I Have Decided to Stay with Registry Australia – At first, I called to cancel. I wasn’t sure due to some negative reviews about Registry Australia, so I wanted to cancel my subscription with them. I was ready to move to another domain provider (which was a slightly annoying process) until I learned that DNS records could in fact be set up with Registry Australia, which I couldn’t see before due… Read more

to not looking hard enough.

Perhaps it was because of negative reviews and not being able to think clearly, due to the stress of recent events.

However, after speaking with Ronelle, who was quite friendly, helpful and understanding, I’ve decided that Registry Australia is a great domain provider to be with.

I’m sticking with them. The cost for domains is pretty much the same as most other providers I’ve worked with before. Plus, it was one second before I was able to get in touch with Ronelle in support, which amazed me.

Also, I wasn’t offered a reward, but that doesn’t matter. What matters is that my domain is working with my site now, so that’s MORE than reward enough for me, especially after all this time! I should’ve contacted support long ago!

I can't recall making an enquiry that was handled as efficiently or helpfully as my call today with Rachel. Whilst I was calling to solve one question, another curly one arose. Rachel didn't keep me waiting, she outlined the challenge, told me her plan, then went away for 10 minutes. When she called me back she had a solution, it was already in my email and it had my needs in mind. She went above & beyond. I wish that happened more often!

Stella L was the representative I spoke to over the phone regarding registering my business domain name. Stella was incredibly polite, knowledgeable and I felt both informed and reassured during this process. I had a really positive customer service experience speaking with Stella L today.

Shannon helped me today and provided excellent customer service. She was freindly, polite, professional and effecient. Keep up the great work Shannon. Super happy with Shannon. So happy I got Shannon to help me. Please pass this to Shannon's manager and I really hope she gets recognised.

Take a look at the 5 stars - almost all of them have only one post. FAKE! Dirty spammers. Stop sending people unsolicited mail in an effort to make it look like you are official. What a complete rip off - I hope someone takes you to court.

Same as others posting. What a scam! This mob sends out what appears to be a knock off of official documents but it is an absolute lie to act as 3rd party to mooch money for doing nothing. Stop sending these unsolicited mail. Companies like this should have legislation updated for cold marketing. I hope someone takes you to court. This is the 4th… Read more

mail in the post I have obtained and I supposedly "opted out" over a year ago. You are a bottom feeder.

Just received an unsolicited 'review fee' from 'Registry Australia'. I've never dealt with them - but they want me to give them $495 for something that costs me $321 (annual company review with ASIC). $174 in their pocket for something that takes me 30 seconds to do. A scam company trading off busy people and zero value add whatsoever. I'm… Read more

surprised the govt allows them to get away with it. As for their high reviews - come on, the bulk come from 'people' who have only ever left one review for anything - and it happens to be this company. The company clearly has zero ethics, and I wonder where Product Review sits on the ethics scale given people have raised the issue direct.

Advice on receiving a letter and email offer discount saying my registration due 8th July. Emily advised me not to use the business and use Australian Registration/ Email was respectful and I appreciated her advice Also offered Discount on paying My Business Registration in August. Show reply

I wish to announce to Rachel & Registry Australia What a wonderful person to chat with today, I would like to express my thoughts of Rachel, she deserves highest accolade that can be offered! Her demeanour and assistance over the phone so professional and someone to listen too without any interruptions. What a benefit to the Registry she works for. I'm still thinking was I chatting with an angel. Thank you Keith Show reply

As always, Registry Australia were very helpful and answered all my questions. Registry Australia have always provided me with great service in an efficient and courteous manner. Show reply

Happy to do business with Registry Australia today. Rachel their client specialist was super efficient, with a friendly demeanor and a pleasant attitude. Was lovely to speak with her today. Show reply

Hello, I called this afternoon to renew my business name and actually had somebody call me back, which was Caysie which I then missed and called her back and she was very accommodating. everything was done quickly and was very very pleasant to speak to. She was super efficient. Sent me my receipt straight away. Couldn’t ask for better service.… Read more ·  1

Thanks again Casey wish everybody I spoke with in Service was as easy-going and efficient as you are.Mandy Skopelianos

I was ringing to organise a change of address as I’d moved to a new location and overlooked changing my details. A lady called Brai took my call and resolved my issue within a minute which was great. Great work and keep it up….. thanks Nick. Show reply

I spoke to Teriah on 10 April about de-registering my business 'Health for Harmony'. Teriah guided me through the process in a pleasant and friendly manner. I am 80 years old and felt a bit overwhelmed at first. I appreciated her competence in quickly taking care of the matter. Show reply

I was speaking with a lovely lady Darcy, she was extremely helpful and spoke beautifully , she was very willing to help with my enquiry Thankyou Darcy for being such a lovely person. Kerrie Gale Show reply