RentalCover.com

DO NOT USE THIS COMPANY. We have had the worst experience ever. We took out full insurance cover for our car rental. They are refusing to pay without giving reason. There is no one to talk to so if you have a problem all you get is AI generated responses. The terms and conditions the AI generated responses are sending are incorrect

Stay away from this company! I purchased excess cover from RentalCover for a motorhome I traveled with in Norway. When I filed the claim, I uploaded all the required documents, and after 3 months they approved the payout, but the money never arrived. I have sent them dozens of emails since then, and they are simply ignoring me.

Extremely disappointed with Rental Cover. Their communication is terrible, and trying to get in touch with someone for assistance is nearly impossible. There is no reliable way to contact customer service when you need to make changes or resolve an issue. I’ve spent far too much time trying to get answers without success. A company that provides… Read more

insurance-related services should have accessible and responsive customer support, but that has not been my experience at all. The lack of customer service and poor communication make this a frustrating company to deal with. I would not recommend them based on my experience.

Everything was very easy. Obtaining a quote and arranging the insurance was quick and straightforward. One month after returning my car to the rental company, I received an email stating that the car had been returned damaged — even though I was not… Read more ·  1

aware of any incident — and they charged my credit card NZD 2,000. I lodged a claim with RentalCover.com, and it was processed within just two business days. I received the full reimbursement. I highly recommend this insurance company.

I had to make a claim about 3 weeks ago for a rental vehicle through Budget. Budget was taken care of in a few days, My insurance (due to another vehicle involved) took about 3 or 4 days with just a couple phone calls. RentalCover is requiring… Read more

things that I cannot obtain easily or at all. They only work by email and no phone is available. My personal insurance company states that they are a difficult business to deal with. If you go to their website it shows all great reviews. Other sites not so much. I used them through a military discount travel site and you would think DOD would not let them get away with this.

I see there are a number of bad reviews here, but our experience was positive. We had windscreen damage on our rental car - a stone chip that expanded into a crack, and we were charged $1161 for the repair. We put in a claim to rentalcover.com, and the claim was approved in 2 days and paid straight away. Show reply

I rented a car from Thrifty through Booking.com and chose to add a car insurance policy from RentalCover.com. After purchasing the insurance, I received a link to access the RentalCover portal. However, I was unable to submit a claim until my rental period had ended. Once I received the tax invoices from the car rental company, I uploaded all the… Read more

required documents to the RentalCover portal. The claims process was straightforward, with each step clearly explained and supported by helpful images to minimise confusion. To help speed up the assessment, I also attached copies of my email correspondence with the car rental company.

Approximately 5–6 hours after submitting my claim, I received an email from RentalCover.com confirming that it had been approved. I then logged back into the portal, entered my bank details, and the payment was processed almost immediately. The funds were deposited into my bank account within five minutes.

Overall, the claims process was quick, simple, and hassle-free, and I was impressed by how efficiently everything was handled.

RentalCover operates as a third-party insurer, which means that if something happens, you must first pay the car rental company out of pocket and then claim from RentalCover. They require a large amount of documentation, but processing was quick. In terms of reimbursement, they paid in the currency stated in the incident forms from the country I… Read more

visited, which is reasonable. However, because I did not have a bank account in that currency (as is typical for travellers), they converted the payment to my home currency using an extremely poor exchange rate—far below market rates. As a result, I lost about $600 AUD on a $5,000 AUD claim. I also asked them to pay into my multi-currency Revolut account, which would have avoided this issue. After three months and dozens of emails, this request was just ignored, and I was repeatedly asked to provide standard bank account details.

This is likely to be a common issue, as most people renting cars do so while travelling abroad and typically do not have a local bank account. In my view, this is a key trick behind the idea of third-party insurers, where customers effectively lose money due to very low exchange rates applied during reimbursement.

I can’t say enough good things about Rental Cover. When I was shopping around for insurance, I found their prices were competitive with other companies I looked at – nothing outrageous, just fair and reasonable. Then life happened. We got into an accident with our rental car, which was stressful enough on its own. But here’s where Rental Cover… Read more

really showed their true colors. I submitted my claim half-expecting the usual runaround – you know, endless questions, requests for more documentation, weeks of waiting and wondering. Instead? They had my claim fully approved in just 2-3 days. No interrogation, no hassle, no drama. Just straightforward help when I needed it most. That kind of experience speaks volumes. When you’re dealing with the aftermath of an accident, the last thing you need is your insurance company adding to your stress. Rental Cover understood that, and they came through. If you’re looking for rental car insurance, I’d absolutely point you in their direction. They’ve earned my trust, and that’s not something I say lightly.

Do NOT use this company I have never had such a poor experience with an insurance company. The accident happened 3 months ago and I lodged my claim immediately. (The accident in question was scratches by the way, and now I'm out the $1000 excess) I have yet to receive any update, let alone any determination. A third party was responsible for… Read more

the accident and accepted responsibility, I provided all their details to both rental cover and the hire company. I have now been following up on this claim for 3 months now, to both emails (the admin and the complaints one) with no reply. I have had no correspondence apart from system generated emails confirming they're still reviewing, and even then the last one was from April 11th. This is confirmed by my account on their portal as well.

I work in insurance myself, I know first hand things can get tricky, but the lack of support or any communication is ridiculous.

If there is no resolution this week I will be escalating further.

I applied for an insurance claim online. I received no communication when it was completed. Nor was I aware that I would be responsible for forwarding the payment to the rental company. And finally, they did not cover part of the claim, without an explanation or recourse. The discount they offer is not worth the service they don't provide.

BEWARE!!! A COMPLETE SCAM!!! Do not believe all the positive reviews. They are ALL WRITTEN BY BOTS. Same BAD EXPERIENCES as ALL THE LEGIT reviewers! Sending emails with NO reply at all!!! The only way to communicate with you is through email - NO PHONE NUMBER AND NO CHAT OPTION. BUT YOU NEVER REPLY TO THE EMAILS SO WHAT’S THE POINT OF SENDING… Read more

THEM?!?! Feels like a COMPLETE SCAM. Tried to send many emails both to claims at rentalcover.com and to support at rentalcover.com. No replies whatsoever.

I had a simple claim. Sent all the requested documents. 3 days after the claim was created, I got an email from you telling me “We need some more information. Reference: BHT8-G6NK-INS” with a link that leads to nowhere - OOPS - Something’s gone wrong. But don’t worry, our senior support staff, Toby, will help you find your way home… Since then, 10 days ago, I’ve sent you numerous emails with absolutely NO reply from your end. I can’t believe I fell for this bluff!!!

Unless I get a reply immediately AND MY CASE WILL BE SETTLED - I will report you to the authorities in all the countries you are registered at!

Thanks for your attention on this matter.

Oh - and looking forward for your AUTOMATED REPLY TO THIS REVIEW / AI CREATED. I’M SURE THAT INSTEAD OF RESOLVING MY CLAIM AND PROVING YOU ARE NOT A SCAM, WHICH IS VERY EASY, YOU WILL SIMPLY COPY AND PASTE A SUPPORT ARTICLE ABOUT EMAILS… SHAME ON YOU!

Absolute scam - avoid at all costs I purchased cover through Expedia when booking a car with Thrifty for a trip to Canada. When the windscreen was damaged, I was required to pay $800 CAD upfront to Thrifty Trying to make a claim has been a complete nightmare. The online lodgement process is impossible to access — to the point where even an IT… Read more

colleague at my workplace tried to help and couldn’t get it to work. Emailing is pointless. You only receive automated bot responses, and once you push further, they simply stop responding altogether. There is no phone number, no real customer support, and no alternative way to submit a claim. After weeks of trying, it’s clear this company has no intention of processing claims. I am now $800 out of pocket, just like many others who have posted similar reviews. This “coverage” is worthless. Save your money and do not use this service.

Booked a hire vehicle in Italy through a Rental Cover affiliate car hire, AutoOne. Had to pay 1500 euro damage fee to the company upon returning the vehicle. Put in a claim to Rental Cover, supplied all the paperwork I received and they kept asking for more which I didn’t have. After a few months of receiving an automated email stating they are… Read more

waiting for more information to process my claim, eventually the emails stopped and there is no way of contacting them!

1500 euros out of pocket!

I took out full cover with Rentalcover for a car rental in Sydney. I put the claim documents in nearly one month ago and now when i go to look at the claim progress it says, whoops something went wrong.Countless messages later no reply other than sent to Claims Dept. i have to pay Europecar over $4000 tomorrow. absolutely no way of contacting this… Read more

company to discuss other than through their automated service. I recommend. Do not use under any circumstances

After seeing a few recent bad reviews, I was not very comfortable with my coverage through RentalCover.com. However, it turned out to be a very quick process. I received a response from them six working days after lodging the claim, with the good news that it was approved for the full amount of $6,516. Payment was made immediately after I used the link they sent me. My reference: E6ZG-XJEK-INS.

BORDERLINE SCAM – No Claim Processed, No Communication I had an accident with a Hertz rental in April and bought Full Protection from RentalCover. Because I didn’t take the insurance directly with Hertz, I was forced to pay over AUD $4,000 out of pocket for damages and then claim it back through RentalCover. It is now September – five months… Read more

later – and I have heard absolutely nothing. No updates, no reimbursement, no progress. My claim number is NKSU-WEN7-INS, and yet RentalCover has completely ignored it. What’s worse, they are impossible to reach. Their phone numbers don’t connect, and emails go unanswered. There is no way to speak to a real person.

This is not what they advertise. They promise a smooth, worry-free claims process, but in reality it has been nothing but stress, financial strain, and total silence from their side. Holding on to thousands of dollars of a customer’s money for months without even an acknowledgment is unacceptable and feels like a scam.

I strongly warn others to stay away from RentalCover. If something goes wrong, don’t expect help, don’t expect communication, and don’t expect your money back anytime soon.

When my girlfriend and I had our accident in Italy, we were actually a bit worried about Rentalcover.com’s reviews on here. There seemed to be a big gulf between the good and bad ones, but I want to express how seamless our experience was. Once she submitted our claim, the money was in our account within 2 weeks. The process was super easy as… Read more

long as you have all the required documents. I think a lot of people perhaps don’t enter the correct documents, and that’s why they have a bad experience. Also, the customer service is really vague, so I understand why it’s stressful.

Who knows, but we’re really thankful we went with Rentalcover.com.

We used rental cover for car hire in Canada, the quote looked good and the cost was reasonable. On the last day we had a stone hit our windscreen and the rental company kept the deposit to cover the replacement. Sent the claim in to rentalcover and after having to submit the same documents several times now stuck in under review for the last couple of months. No way to contact them, no progress. Would not recommend

CAN SOMEONE RESPOND ALREADY? I have yet to hear back from Rentalcover.com about my claim, even though they responded to my last bad review letting me know they will contact the claims team. RADIO SILENCE. AGAIN this accident was NOT EVEN OUR FAULT and we are begging and pleading for our money back for the excess of $2000 we had to pay. It has… Read more

been MONTHS with no update - no movement in our claim and getting GHOSTED AND IGNORED BY RENTALCOVER.COM. I HAVE BEGGED FOR SOME HUMAN INTERACTION AND CONTACT AND NO ONE IS GETTING BACK TO ME. THERE IS NO PHONE NUMBER, NO REAL WAY TO CONTACT THIS COMPANY AND I AM OUT OF POCKET $2000 + THE COVER I PAID.

REF: 8E42-58V5-INS

PLEASE AVOID THIS COMPANY AT ALL COST. JUST GET INSURANCE WHEN YOU PICK UP YOUR CAR DIRECTLY FROM THE CAR RENTAL AGENCY.

I booked a car through Booking.com and organised the insurance through Rental Cover, as it was linked to the Booking.com process. I arrived at the destination and the rental company rep advised they do not recognize the third party insurance. I should have cancelled RentalCover immediately. I didn't. I had a very minor accident and was invoiced by… Read more

the rental car company, which I paid. I submitted the claim to RentalCover, Edit: The claim has been paid as at 19 August. Only 16 days after submission. It should not have taken this long, as I suspect my review helped them decide to pay it.

First time I used this company and will use them again. I saved a lot of money on the insurance policy. My claim for windscreen replacement was approved without any hassle. Reimbursement took a few weeks.

It is very frustrating to be left without any communication for more than 12 days after submitting a claim. Since the insurance was arranged through the booking platform, I expected a much more reliable service. At this point, I’ve lost confidence in RentalCover.com