Verified🏆 2024 Award

901 reviews · Statistics

93% · 83659 · 7%
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Claim Resolution Time
  • <1 week (283)
  • 1-2 weeks (52)
  • 2-4 weeks (23)
  • 1-2 months (12)
  • 3+ months (15)
Claim ApprovedYes (384) · No (18)
Value for Money
4.6 (649)
4.6 (561)
Customer Service
4.5 (548)
See the Best Travel Insurance in 2024 as rated by Australians on ProductReview.com.au.


901 reviews
Teresa2 posts

Great cover

We always use Rental Cover as the are cheaper than the rental car companies. Easy online Show details

Next day approval on my claim

Got a hired car damage in Adelaide Au, kept the rental agreement and later on the repairs invoice 2 weeks after an incident report lodged.
Making claim is easy by clicking the link then submit the docs as required step by step. Claim approved the next day as well as payment received after shared my bank account details.
Will use the service again on my next travel. Show details


Hi am not a expert on email technology and I think I process the claim the best I could thank you Show details

Ease of claim and straightforward. Person from booking.com was professional

The person handling my complain from booking.com was professional. Payment was also prompt upon submitting all the necessary details. Show details
Value for Money
Customer Service
JayWAPerth, WA

It is very good service hassle free

Made a claim online and was bit worried that no interaction with any one. Claim processed within a day with positive outcome. Show details
Pete D
Pete D

Excellent cover and service

Excellent cover and service, my claim was handle in a very short period of time and the process was very easy and straightforward within 3 days it was resolved. This was my first claim, I always use this cover. Show details
EricNSWMid North Coast, NSW2 posts

Excellent service and value for money

I have used RentalCover for a couple of years and had to put an expensive windscreen claim in on my recent NZ trip. Once my hire company had competed the paperwork I put a claim in to RentalCover, it was processed the next day and approved the following day. The claim process was easy to follow. The funds were in my account a coupIe of days later, I couldn’t recommend more highly. Show details
CurryNSWSydney, NSW

Smooth refund application

I had a small scratch for my rented car in japan. I bought comprehensive insurance from RentalCover. Once I filed the documents for refund to its website, it just took three days to process the application. I have just submitted my bank details for refund and I expect smooth process too. Show details
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andrewVICGreater Melbourne (Metropolitan), VIC

good price

sounds fair - especially compared to rental companies charges - cost 3-4 times asmuch and still has an excess Show details
AnnetteQLDSouth East Queensland, QLD2 posts

Professional and Reliable

My rental car was keyed in a car park during my holiday but despite some initial confusion with the related documentation, I was pleased that Rentalcars.com approved my claim in full within 2 weeks. A team member responded to my emails promptly though I believe the confusion would have been sorted more quickly if I was able to speak to a real person directly. I believe Rentalcars.com can be trusted to provide a professional and reliable service. I will definitely book with them again. Show details
Value for Money
Customer Service
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CraigWAPerth, WA

So quick

Simple claim (blown tyre and towing of rental company), sorted in a matter of hours. Show details
Value for Money
Customer Service
TOnyNSWSydney, NSW2 posts

Excellent service and quick response

Fantastic service from getting cover to claim. Will always use Rental Cover Show details

Excellent value for money

Great cover that exposes the rental car industry for how much they rip customers off for insurance cover Show details
SherbACTCanberra 2600, ACT

Responsive and Reassuring

While there were some initial problems with our submitting the claim; (we thought we had done it!) when it became apparent that we needed to re submit the claim, the response was quick and helpful. It was reassuring that someone responded to our emails and helped us with suggestions about uploading files and documents without comment or criticism. The process was not pedantic and overall commonsense prevailed. I would also add that as we are planning another trip, it does give confidence to again take out insurance with Rental Cover, even though we hope this is the first and last time we will need to make a claim!! Thank You Show details
Rod L.
Rod L.VICGreater Melbourne (Metropolitan), VIC2 posts

Totally worth it

Just get it, totally worth it, easy to make a claim and fast to process Show details

Questions & Answers


What should I do if I am travelling to more than one country in Europe? There is no option for multiple destination available. If I key in only one country, will the insurance cover the hired vehicle when i cross the border?

Jit S
Jit S  

Not sure. Maybe call and check with them else use another provider for proper coverage.

Brian R
Brian R  

We hired a car in France last year. Using RentalCover top up insurance with an Avis car. Avis said we could drive anywhere in Europe and we were covered.

RentalCover.com   DM   

Hi Rentalcover.com,

I will be renting a car from Sixt. In their rental agreement, there are two fees listed for car accident. One is Damage recovery fee while there is another one called Single Vehicle Accident fee. Does Rentalcover covers both fees?

RentalCover.com   DM   
Michael L.
Michael L.

I'm hiring a car in Australia. I have purchased cover with rentalcover.com, do I still need to purchase the LDW at the hire company when collecting the vehicle? Can't seem to find the answer on this.

Paul from Brisbane
Paul from Brisbane  
Michael L.
Michael L.  

Thank you!

RentalCover.com   DM   
See all RentalCover.com questions


CategoryTravel Insurance
Maximum Age Covered 99 years old
Medical Coverage
Overseas Emergency Assistance Not Included
Accidental DeathNot Included
Emergency DentalNot Included
Resumption of Journey Not Included
Hospital Cash AllowanceNot Included
Overseas Emergency Medical & Hospital ExpensesNot Included
Loss of IncomeNot Included
Permanent DisabilityNot Included
Luggage & Personal Effects
Theft of Cash Not Included
Delayed Luggage Not Included
Credit Card FraudNot Included
Travel Documents / Passport Not Included
Maximum Single Item Limit Not Included
Luggage & Personal Effects Not Included
Rental Vehicle Excess Up to $100,000. $0 excess payable.
Motorbike / Moped Coverage Not Included
Domestic Pet Care Not Included
Special Activities Packages
GolfNot Included
CruiseNot Included
Adventure Not Included
Snow / SkiNot Included
Release date
Awards 2024
Visit official website

Contact info for RentalCover.com

  • ABN: 43159983598

Extra Information

Southern Cross Travel Insurance
Fast Cover Travel Insurance
Seniors Travel Insurance
Worldcare Travel Insurance
1Cover Travel Insurance

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