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RentalCover.com

RentalCover.com

3.7 from 100 reviews · View Statistics
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Reviews

  • Value for Money
    3.3 (58)
  • Transparency
    3.3 (53)
  • Customer Service
    3.2 (59)
  • Claim Resolution Time
    • <1 week (25)
    • 1-2 weeks (7)
    • 2-4 weeks (4)
    • 1-2 months (2)
    • 3+ months (5)
  • Claim ApprovedYes (41) · No (6)
Previous
Next
Yimes
YimesPerth, WA
  • 5 reviews
  • 2 likes

Not a scammer but hell lot to do

published
Value for Money
Transparency
Anonymous
AnonymousSydney, NSW
  • 2 reviews
  • 3 likes
  • Verified

Amazing Claim Turnaround Time

published

I had to file a claim due to a windscreen crack accident that occurred during a trip. Even though there were a few document I needed to supply to support my claims. Once submitted, it only took a day to receive news that I will be paid the amount I was expecting. So thank you rentalcover for an absolutely hassle-free experience. You are doing an amazing service and I am sure I will continue to pay for the same quality service you guys provide!

Value for Money
Transparency
David Bishop
David BishopNorth Queensland, QLD

Great Value Great Service When Claiming

published
Value for Money
Transparency
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ebt
ebtPerth, WA
  • 3 reviews
  • 5 likes
  • Verified

Great experience and value!

published
Value for Money
Transparency

Really bad service, waiting around 10 months to get my refund and still didn’t get !

published

They always say easy refund, A third party hit my car and the insurance price that wasn’t my fault but it is taking more than 10 months to get my refund .
Ace rentals say to contact rental cover and rental cover say to to contact Ace rental .

Value for Money
Transparency
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Next
Jacquesfarm
Jacquesfarm Northeast, VIC

Perfect car rental insurance

published

Easy to set up policy + extend or shorten length of policy at anytime without penalty
Made a claim for lost car key claim approved in a couple of hours and payment in my bank account within 48 hours
Beat any car rental insurance by miles

Value for Money
Transparency
Disappointed customer
Disappointed customer Metropolitan Adelaide, SA

So disappointed

published

We lodged a claim and still had to pay for the damage. We were found by the car rental company 100 percent guiltless of the accident.
Rentalcover have said this our problem and to let then know in several months if the rental company did not pay us back.

Value for Money
Transparency
Hamse Mohamed
Hamse Mohamed
  • 2 reviews
  • Verified

Dodgy and Expensive

published

costs almost 2.5 x more than AU Premium Rental Car Insurances (i.e. Avis charges 37 AUD for zero excess)

Not easy to contact or even cancel, no direct line in AU, and they don't reply to the emails

Value for Money
Transparency
Martin H.
Martin H.Greater Melbourne (Metropolitan), VIC
  • Verified

Quick refund of 1700 dollars

published

I was unfortunate enough to break a wing mirror reversing out of a parking spot. I put in the claim with rentalcover and was paid in full within 48 hours. Impressive!
The only thing I would say is that you must ensure you have all the necessary paperwork and I did have to chase for the final invoice for the repairs from the rental company.
Get the claim report completed, take your own photos of the damage, keep the rental agreement and all should run smoothly.

Value for Money
Transparency
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No support

published

I never had response for my enquiries. I did not have to claim any accident, but simple admin queries after the purchase have never been answered (never got an email reply and they dont have any chat or phone number in the website). I imagine i would have a huge headache if i need to undertake any claiming. About half of price offered by the rental companies, but no guarantees i would have the service provided if needed.

Value for Money
Transparency
Paul
PaulPerth, WA
  • 3 reviews
  • Verified

Easy comms and instant claim processing

published

First time taking out a policy with these guys. Was very cheap. Ended up blowing a tyre on a hire car and the whole claim was processed and in my bank account with 48 hours. Was genuinely shocked at the speed and level of service offered.

Value for Money
Transparency
Daniel Walker
Daniel Walker
  • 3 reviews
  • 3 likes
  • Verified

Dreadful communication. Had to appeal to Australian Financial Complaints Authority to make them pay claim

published
Value for Money
Transparency

Fast easy claim process

published

Fast response to my first ever claim and was paid in full within a week. All contact was very friendly and I was thankful it was an easy process. I would definitely recommend.

Incentivised Review No
DestinationAustralia
Stephen
StephenRichmond-Tweed, NSW
  • Verified

Good value for money

published
Value for Money
Transparency
Antonina
AntoninaPerth, WA

Highly recommended.

published

We went through three claims with the rental covers.
Great value for money.
Decent cost effective policy.
The claim process was flawless, quick and smooth.
Very helpful.
Would definitely use them again.
Thanks

Incentivised Review No
DestinationAustralia
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Questions & Answers

Yimes
Yimesasked

They ask a photo of you holding your Id? Is that even legitimate to ask things like this?

No answers
Benny
Bennyasked

Does your insurance cover ALL car rental companies?

No answers
mic
micasked

RentalCover.com asks if your vehicle is a 4x4 or a car. Is a Mitsubishi AWD a 4x4 or a car?

No answers
See all RentalCover.com questions

Get an answer from our members

Details

CategoryTravel Insurance
UnderwriterAssetinsure
Maximum Age Covered 99 years old
Medical Coverage
Overseas Emergency Assistance Not Included
Accidental DeathNot Included
Emergency DentalNot Included
Resumption of Journey Not Included
Hospital Cash AllowanceNot Included
Overseas Emergency Medical & Hospital ExpensesNot Included
Loss of IncomeNot Included
Permanent DisabilityNot Included
Luggage & Personal Effects
Theft of Cash Not Included
Delayed Luggage Not Included
Credit Card FraudNot Included
Travel Documents / Passport Not Included
Maximum Single Item Limit Not Included
Luggage & Personal Effects Not Included
Ancillary
Rental Vehicle Excess Up to $100,000. $0 excess payable.
Motorbike / Moped Coverage Not Included
Domestic Pet Care Not Included
Special Activities Packages
GolfNot Included
CruiseNot Included
Adventure Not Included
Snow / SkiNot Included
Release dateJan 2014
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