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RentalCover.com

RentalCover.com

3.7 from 98 reviews · View Statistics

Reviews

  • Value for Money
    3.3 (56)
  • Transparency
    3.3 (51)
  • Customer Service
    3.2 (57)
  • Claim Resolution Time
    • <1 week (23)
    • 1-2 weeks (7)
    • 2-4 weeks (4)
    • 1-2 months (2)
    • 3+ months (5)
  • Claim ApprovedYes (39) · No (6)
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David Bishop

David BishopNorth Queensland, QLD

Great Value Great Service When Claiming

published
Value for Money
Transparency
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ebt

ebtPerth, WA

  • 3 reviews
  • 4 likes
  • Verified

Great experience and value!

published
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Really bad service, waiting around 10 months to get my refund and still didn’t get !

published

They always say easy refund, A third party hit my car and the insurance price that wasn’t my fault but it is taking more than 10 months to get my refund .
Ace rentals say to contact rental cover and rental cover say to to contact Ace rental .

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The reviewer stated that an incentive was offered for this review

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Jacquesfarm

Jacquesfarm Northeast, VIC

Perfect car rental insurance

published

Easy to set up policy + extend or shorten length of policy at anytime without penalty
Made a claim for lost car key claim approved in a couple of hours and payment in my bank account within 48 hours
Beat any car rental insurance by miles

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Disappointed customer

Disappointed customer Metropolitan Adelaide, SA

So disappointed

published

We lodged a claim and still had to pay for the damage. We were found by the car rental company 100 percent guiltless of the accident.
Rentalcover have said this our problem and to let then know in several months if the rental company did not pay us back.

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  • Verified

Dodgy and Expensive

published

costs almost 2.5 x more than AU Premium Rental Car Insurances (i.e. Avis charges 37 AUD for zero excess)

Not easy to contact or even cancel, no direct line in AU, and they don't reply to the emails

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Martin H.

Martin H.Greater Melbourne (Metropolitan), VIC

  • Verified

Quick refund of 1700 dollars

published

I was unfortunate enough to break a wing mirror reversing out of a parking spot. I put in the claim with rentalcover and was paid in full within 48 hours. Impressive!
The only thing I would say is that you must ensure you have all the necessary paperwork and I did have to chase for the final invoice for the repairs from the rental company.
Get the claim report completed, take your own photos of the damage, keep the rental agreement and all should run smoothly.

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No support

published

I never had response for my enquiries. I did not have to claim any accident, but simple admin queries after the purchase have never been answered (never got an email reply and they dont have any chat or phone number in the website). I imagine i would have a huge headache if i need to undertake any claiming. About half of price offered by the rental companies, but no guarantees i would have the service provided if needed.

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Paul

PaulPerth, WA

  • 3 reviews
  • Verified

Easy comms and instant claim processing

published

First time taking out a policy with these guys. Was very cheap. Ended up blowing a tyre on a hire car and the whole claim was processed and in my bank account with 48 hours. Was genuinely shocked at the speed and level of service offered.

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Daniel Walker

Daniel Walker

  • 3 reviews
  • 3 likes
  • Verified

Dreadful communication. Had to appeal to Australian Financial Complaints Authority to make them pay claim

published
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Fast easy claim process

published

Fast response to my first ever claim and was paid in full within a week. All contact was very friendly and I was thankful it was an easy process. I would definitely recommend.

Incentivised ReviewNo
DestinationAustralia
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Stephen

StephenRichmond-Tweed, NSW

  • Verified

Good value for money

published
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Antonina

AntoninaPerth, WA

Highly recommended.

published

We went through three claims with the rental covers.
Great value for money.
Decent cost effective policy.
The claim process was flawless, quick and smooth.
Very helpful.
Would definitely use them again.
Thanks

Incentivised ReviewNo
DestinationAustralia
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Tassie Devil

Tassie DevilSouth East Queensland, QLD

No fuss claims processing and good value

published

Why would anyone use the insurance offered by the rental car companies? RentalCover is good value and my recent Claim was paid in 24 hours. Have used them three times.

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heidi

heidiSouth East Queensland, QLD

  • 2 reviews

Slight scrape

published

Had a car park scrap we noticed on returning to our car .
Rentals . Com were so fast to process our claim and very helpful we will use again
Thankyou great service

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steman

steman

  • 2 reviews
  • Verified

Must have insurance.

published

Simple, cheap insurance that protects you, from what could only be described as overpriced repair costs, for extremely minor damage to rental vehicles.
Claim process could use some minor tweaking, but process only took a couple of days once I had all the paperwork. Have added it on a couple of rentals, but this was the first time I have made a claim.

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Milan

MilanWestern Australia

Good value for money and excellent after sales service.

published

My claim was processed with ease and flawless even through the COVID19 shut down. They kept in contact throughout the claim whilst waiting for the car rental company to provide documents. This was the 1st time I bought this policy but will definitely purchase future insurance from rental.com.

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Kerry

KerrySouth East Queensland, QLD

  • 2 reviews
  • 4 likes

Really happy with Rentalcover.com

published

I thought the policy was decent value for money was a much more inclusive policy with a higher monetary coverage then rental car agencies. No hidden clauses and very fast professional processing and payout on my claim.

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  • Verified

Warning : cancellation fees !!!!

published

They charge cancellation fees whereas it is stated in the sell agreement that they don't. They say that they do that because of the covid19 but it is just a theft. They have lost a client and they will loose their reputation. What a shame.

Update : after several email exchanges I have been refunded

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Brian Tayler

Brian TaylerSouth East Queensland, QLD

Honest company and highly recommended

published

I had a minor accident with a rental car. The rental company felt so dishonest, charging every fee imaginable and the repair costs were not realistic. If I had paid 50% more than Rental Cover to insure with them, they would have found some way to avoid covering me in full. Rental Cover paid everything, quickly and in total.

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Page 1 of 5

Questions & Answers

Benny

Bennyasked

Does your insurance cover ALL car rental companies?

No answers
mic

micasked

RentalCover.com asks if your vehicle is a 4x4 or a car. Is a Mitsubishi AWD a 4x4 or a car?

No answers
Nat.B

Nat.Basked

Dose RentalCover.com have a email add i can contact them on? Im having problems claiming on their website: https://www.rentalcover.com

1 answer
Stephen
Stephen

Hi Nat.B
You could likely use the email that they used to correspond with me which was claims@rentalcover.com. Best if you reference your policy number in the subject line...
I also suggest that you persist with filling in their forms and provide all the information requested, My experience proves to me that there are good people on the other end, and it pays to be thorough.... Hope this helps....

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Details

CategoryTravel Insurance
UnderwriterAssetinsure
Maximum Age Covered 99 years old
Medical Coverage
Overseas Emergency Assistance Not Included
Accidental DeathNot Included
Emergency DentalNot Included
Resumption of Journey Not Included
Hospital Cash AllowanceNot Included
Overseas Emergency Medical & Hospital ExpensesNot Included
Loss of IncomeNot Included
Permanent DisabilityNot Included
Luggage & Personal Effects
Theft of Cash Not Included
Delayed Luggage Not Included
Credit Card FraudNot Included
Travel Documents / Passport Not Included
Maximum Single Item Limit Not Included
Luggage & Personal Effects Not Included
Ancillary
Rental Vehicle Excess Up to $100,000. $0 excess payable.
Motorbike / Moped Coverage Not Included
Domestic Pet Care Not Included
Special Activities Packages
GolfNot Included
CruiseNot Included
Adventure Not Included
Snow / SkiNot Included
Release dateJan 2014

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