No Problems At All!
I have had an excellent experience with this company. They paid the full amount after our accident with a Wallaby, and the whole process only took 5 days for the money to be placed in our account.
It was easy enough to do once I had all the paper work required.
I have used them numerous times before but had never mad a claimed up until now, so I was a bit uncertain as to how it would all go, but was pleasantly surprised.
Thank You Rentalcover.com
Partners in crime
This company is partners in crime with Rentalcars.com
They add their products after checkouts have been processed and charge excessive fees. I have also had direct contact with customers who could not get them to pay when needed due to an accident. Flat out scam.
Worst experience I had with any insurance
Firstly, it should say 3-5 weeks not 3-5 days like it says. Then, be prepared to do a lot of work by yourself, they wouldn't do anything. Lastly, I'm not sure if you end up saving money since you'll have to pay international fees over the excess so it's almost the same as hiring it someplace else. I'll never use RentalCover again, it's terrible.
I got my claim approved and received the reimbursement
Finally I got my claim approved, although it was not so efficient as in their advertisement (which says 3 days for the claim process and 5 mins for the money transfer). The personal who was in contact with me during the process was very polite and friendly, although it was sometimes slow. But when I got my money back, it solved all my worries. I will definitely use this service again, and I recommend others to try it, too.
Fine until you want to claim - then terrible
Ive used this company a number of times and finally had to make a claim. It took a month to get the necessary documents from the repair people and submit the FIVE pieces of documentation required. Rentalcover ignored me at first, then asked for the documents to be resubmitted. Twice. The rental damage was in November.2018. Its now mid January and I just got another email asking for the documents again. Have I just been unlucky or are the five-star reviews here all written by Rentalcover employees? Rentalcover are an absolute waste of money and time
RentalCover Claim Process
Following the accident report and claim process procedure according to the webpage notices and e-mails it was a constructive process and was able to recover the rental excess with regard to my accident and subsequent claim. It all was a normal procedure to settle the claim of my accident based on the Rentalcars Rental Contract. It was a smooth communications process.
Silly product - Just go through the rental agency
Do not use this group for your rental car excess cover. You need to pay the costs to the rental car company first and then attempt to recover from Rental Cover. Such a pain and the process can be slowed by the documents you need to gather from both your bank and the rental car company. You are MUCH better off just insuring through the rental car company. If you do, you have zero headaches and you don't need to chase anything.
I will never use this company again. I only did as it was handy to pay for when booking the vehicle through RentalCars.com/au/. But, don't be fooled. If you need to claim, expect to be out of pocket for a while and to have to run around and deal with poor/slow service.
rentalcover.com purchase of insurance for rented car
Hi! i've recently made a road trip to the east cost with a bunch of friends and rented a campervan as part of the experience. The trip was awesome, but we had some trouble in Noosa where we were bumped by a local car. At the end of the trip the campervan's company charged us for it of course, but we made the claim to rental cover instantaneously and in a couple of days we've got our money back. recommend it a 100%
Insurance that actually works!
I've not had a more pleasant experience from an insurance company than with RentalCover.Com. Easy to establish our cover and the subsequent claim we made was approved and paid to us with little delay.
Good people who care about their customers. Would not hesitate to recommend and use their services again.
they did what was expected, no complaints.
I think that this policy would be ideal for countries that don't have reliable insurance payouts. The rates were inexpensive the cover broad and the administrators were straightforward to deal with.
Does the company still exist?
No reply to my claim.
I could not contact them on either of their phone numbers - neither the "contact us" one on the claim form, not their Sydney number on their website.
I provided all the documents for a claim on Sunday it was approved Tuesday morning. You can’t best t
the policy was very easy to set up by accepting the quote and booking on line through the link. We had a simple but unfortunate mishap which required a claim. It was approved super quickly once I provided the documents to back up the claim. And they used the FOREX on which I paid the amount which was to my advantage at time of settling the claim. I don’t you could beat that. I will always use and recommend Rentalcars and Rentalcover.
Good product and service at a good price.
Made an insurance claim without any issues.
The service was also good both via the phone and email.
The price is better than going direct with the car hire company.
Great company! I would really recommend! Unfortunately we had an accident with our rental car but they helped us really well and the claim was no problem, great! Would use them again!
No problems with claim
Affordable, reliable coverage. Fast response after I received the paperwork from the car rental company. Patience was required for that part- but it was worth the wait, because the cost of cover was so much cheaper than the cover offered at the car rental desk. I hate being ripped off, so it was a relief to know I can trust the lower cost alternative and claim when something goes wrong.
Excellent Car Rental Cover
My policy was a good value. The most excellent things was that it is really worth while I suffer a car accident and I made a claim, the approval was fast and efficient.
Fabulous Insurance Cover
I have used RentalCover a few time but have never had to make an insurance claim ...... until now.
I made a claim and it was approved within 3 hours and I received the money within 3 days.
Could not be happier with the service provided.
This policy was extremely easy to set up and was excellent value. Customer support was efficient and easy to use. I would definitely recommend rentalcover.com to family and friends and I will definitely use them again.
Best Car insurance
This is the first time I have had to make an insurance claim due to a small incident we had with our hire car. I'm am soooooo happy we chose to get our Hire car insurance through Rentalcover this has been such an easy process and the level of service has been brilliant, I will be using this cover on every car hire from now on.
Efficient & Hassle Free
Cover was offered along with the rental car agreement, which I agreed to take up given the acceptable premium and acceptable policy coverage. I had a small accident and the claim procedure was easy, fast and efficient and I had the entire refund paid within 10 days. I thoroughly recommend this Insurance group.
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