Road Tech Marine

Beware !! Product misrepresented on line, was 1 week late, received faulty, No refund initially,no respect for ACL, 2 mths later & several phone calls got refund meanwhile had to purchase replacement product elswhere.8 Show details

Excellent service – I recently attended the Bundaberg store for help on a 12v fridge I'd purchased 2.5 years prior. The attendant approached me, I explained the issue that they was no power getting to the fridge. the power supply socket was lose and adaptors were worn and faulty. He replaced the adaptor cord and fixed the supply socket. I have always had very good service from RTM Bundaberg, I hope all stores have the same care. Thankyou RTM Bundaberg Show details

Good range, good service – Having not used RTM before I was reluctant to do so. However, the two stores I have used being Eastern Creek and McGraths Hill, have exceeded my expectation. The service and assistance was great, really helpful and more importantly honest. One kid outright said "I'don't know but I'll find out". and good to his word. I can't say I received that… Read more

same level of assistance at their competitors. everything has worked and nothing has been returned. Fridges, gas fittings, bearings, solar connectors etc

Prompt Service – Having read a great number of less than perfect reviews after placing my order, I was a bit concerned that I would have a problem with delivery. However, received quick order confirmation and the order was delivered on the third day, which was within the promised time frame. Can't complain about the service and am happy with the product. Show details

Shocking Service — Never Again I bought a power station online from RTM, planning to use it on a camping trip with my son the following week. When I made the purchase, the website clearly stated it would be delivered before Sunday. Three days after ordering, I checked the tracking — it showed the item was still sitting at the store. Assuming it… Read more

was a courier mistake, I called RTM, only to be told it really was still there. I explained that I needed it within two days and was told I could “just come and pick it up.”

As someone working full-time with a young family, driving 30–60 minutes each way and paying for my own fuel wasn’t a fair solution — especially since I’d already paid for delivery. The staff said there was nothing they could do.

The next day I called again, still needing it urgently, and asked if it had even been sent yet. Again, I was told to pick it up myself. When I asked if they’d at least compensate me for fuel or refund the delivery fee, I was told “no” and that there was “no postage involved” — which was false.

Frustrated, I ended up driving to the store to get it myself. When I arrived, the product was sitting there waiting, and I was offered $10 for postage — nothing else. No effort to make things right.

Two lessons for RTM: 1. If you advertise a delivery timeframe, honour it. 2. When you inconvenience a customer, compensate them properly and show some care.

This will be the last time I shop with RTM.

Unfortunately, RTM is run by a so-called 'management' team made up of clueless pencil-pushers devoid of skills in inventory management, marketing, logistics, goodwill, people management and incredible as it sounds, retail. They're all at sea when it comes to responding to market changes and trends and economic and political climates aside, these… Read more

bureaucrats have been draining the business through bloody-minded incompetence. Sadly, the recent loss of its founder has only accelerated their impact and the rot.

Ordered and paid for 2 x 100mm bilge fans from Rochelle in Rockhampton, courier picked them up and delivered to the Marine company in Gladstone, one fan was a 75mm instead of a 100mm. When I called to tell them, Rochelle said that it was my problem, and I’ll have to sort the couriers to go pick up the wrong fan and return it to them and then pay… Read more

for the correct one to get delivered again… And just like that you lost a customer that spends thousands of dollars a year with your company, online shopping it is, at leat Amazon are willing to fix their mistakes.

I would like to express my gratitude toward Joshua and Cameron for their professional approach and service at your Lake Haven Central Coast outlet. Cameron and Josh are always willing to assist and advise me on any products that I may need. I feel they are a very good asset to Road Tech Marine. Could you please ensure they are advised of this comment. Kind regards Paul Show details

Great quality compared to others similar price lasted over a year. Did replace with competitor kettle that only lasted 6 weeks so back to this one..... I know it lasts.

No communication no delivery – No communication no delivery no acknowledgement of order. No shipping information and no paint. Not happy expected a quick delivery they say express.

Never Again purchase from this Company ! – Due to my location, I had to order some items online. They were some spares for a safety item on my boat. I ordered the parts online (Saturday) and paid for them. Within about 10 minutes, I realised that I had ordered the incorrect parts. I called the place and they advised that I would have to call on Monday. I also sent an email via their… Read more

website which had their Order Number and "Possible incorrect parts" in the subject field. On the Monday, I called and got the usual pre-recorded messages that many businesses have to delay things, but after about 10 minutes, I was prompted to leave a message which I did. After several hours, I called again and the same thing happened, so I left another message. So I wrote an email to check if I had ordered the incorrect parts and advised them what parts I required. About an hour later I received and email saying that the parts I ordered would not fit the items and that I needed to find what parts I needed myself as they could not make recommendations. (This was despite the fact I had located the correct part and supplied them with the Part Number in the email). So, shortly after I sent another email cancelling the order and asking them to call me. (This was still Monday). I called twice more that day to cancel the order, but each time after waiting for several minutes, received the prompt to leave a message, which I again did.

On the Wednesday, I received notification from Australia Post advising the parts had been packed and were on their way. I called the place again to ask what was going on, only to receive the same prompt to leave a message, which I again did. Clearly they had no intention of trying to resolve this and they still had my money.

I will end up calling the bank to dispute the transaction, but will never buy from these people again. After having left at least 6 messages to call me back and me then cancelling via email, the order several days before they shipped the item, says there are many things wrong with this business operations. My suggestion for all is that when you buy online, take a screenshot of your email and keep your phone logs so that when you have to dispute it with your bank, you have the information they will require to successfully lodge the dispute.

Sells products they dont have and takes your money – Purchased 2 brass monkey 39 litre fridges for an upcoming interstate trip on the 25/11/24 during their cyber sales. Recieved order reciept and confirmation the same day. Shipping stated 3-5 business days. Send enquiries and called multiple times machine said no sales reps were available. Finally got through to someone on 9/12/24. Got told fridge… Read more

is discontinued and none in the state are available. And that they would refund me. No communication on anything up until this point. Poor business practice selling a product they do not have and taking someones money and then not communicating or refunding the money. Heres the kicker... a friend purchased the same fridge on the 7/12/24 and has heard nothing and went and checked after finally getting onto someone on the 9/12/24 and you can still purchase the product!!! Do better RTM, i had a high opinion of you until now. Now im left unable to take advantage of any other sales on because you cant sort yourself out! Rubbish!

Worst customer service – Went in to buy a duel battery setup for my van some new fishing rods and a fish finder customer service was so bad I just walked out Absolutely terrible.

Be wary – In May purchased 1 x Rovin Inflatable Air Bed Twin Size for planned camping trip in July/Aug. Once home checked size of matress inside tent, clearly not twin, but SINGLE (item not inflated). Box also stated repair kit included - NOT THE CASE. Then reattended RTM & purchased another "twin" Air Bed as twin/double required. Explained size & repair… Read more

kit issues with an obviously very disinterested male sales person. Used both Air beds for first time in early Aug, both have holes. Obviously return period has expired. Be wary of cheap RTM or Rovin products. Won't be returning

Bad product with refund issues – Hi on the weekend I attended your store at Bennetts Green and the lady there sold me boat flares. I left the store and as I walked to my car I thought I better check the dates of manufacture- it was Dec 2023 so they were 5months old (only valid for use for 3years)- not happy so went back and told her. She admitted they were older ones but had… Read more

newer in cupboard and she searched for newer ones. There were only older. She knew there were old ones and sold them to me. I got a refund and on checking the transactions I was charged 31/5 $92.90 and then refunded only $89.95 not happy. Anaconda sold me some that were dated April 2024 - go there for good product service

Bad serves – Ordered on 20 March in the morning, phone on 27 March as the order was still being proceed. Was told that the order was going to be collected that day and would be delivered in about 3 days. Ok, so it been 3 day now. Called again and was told that it was only collected today (has it???) and should be delivered in the next 3 day (will it??) Show details

Where is my refund? – I purchased an item online in March 2024 and returned it to RTM for a refund as the item dud not suit. RTM received the item in late March 2024 however after several phone enquires and promises from RTM staff that a refund is being processed. As mid May 2024 I am still waiting for the refund. This is extremely disappointing and I could not recommend purchasing goods from this company if you think a return and refund request may be necessary. Show details

Poor – I got what I was looking for and was served/greeted really nicely. On the other hand I seen an employee actually getting bullied by another employee at one of these stores poor thing was fighting back tears.

Bad aftersales service – Ordered a good brand of chart-plotter/depth sounder, at a good price, which was delivered promptly, but after the first use it failed to turn on. I filled in their warranty return form online and was emailed a ticket number with the promise of a contact. Five days later nothing. Chatted online and was told the case manager had now been notified.… Read more

The next day I got an email asking for the serial number, pickup and delivery addresses, to which I promptly replied. Four days later and still no information about a pickup. I can't go to sea without the unit. Then I found the Reviews posted here. Forget RTM. I went straight to the Australian office of the manufacturer, which I should have done before. Within the hour I had the unit in the mail to them. I won't deal with RTM again.

After note Edit: I mailed the unit to the manufacturer on a Friday, and a new one was dispatched to me on the following Tuesday. On the Wednesday RTM finally got back to me about shipping the unit - 1 week (!) after sending them the pickup and delivery address.

No stock – I looked on the RTM site for a 600mm caravan gas hose. My local (Rockingham) RTM showed zero stock, so I checked the Mandurah store, which came up as available. I drove from Baldivis to Mandurah only to be told they didn't have any. Their excuse was they were a new store and they didn't know what stock they had. What kind of system do these jokers… Read more

have and I would have thought 2 months after opening you would sorted out stock issues and updated the computer. Later today I checked the site and yep apparently they have stock. They couldn't be bothered to fix the issue by updating the details on the system after it was bought to their attention.

Great Customer Service – Purchased a brass monkey fridge from Phil at Cairns RTM on Sunday 30/10/22. Unfortunately when we plugged it into the 240 volt at home it didn’t work . I rang RTM straight away and complained to which they said they would send out a new power source via mail. I was disgruntled but happy enough…..,but 5 mins later I received a call from Phil the… Read more

guy I purchased it off a he said he would deliver it personally after he finished work. I now have just received, at 5:15 pm Sunday evening a new power source delivered by Phil to our door, and it works perfectly. ( It’s worth a mention that we live almost 50 kms from Cairns) ….. I can not recommend the customer service highly enough. Ps. I have recommended two of my friends to purchase anything they want from RTM , but they have to use Phil. Cheers Gav & Kaz.

50 lt Brass Monkey fridge – My 3 year 3 month old fridge screen dropped. I returned to Biggera Waters RTM. They rang on the third replaced .y screen and all fixed under the 3 year warranty. Even apologised this happened. Thanks to the team at RTM what great service. Also appreciate Brass Monkey honouring the warranty. Cheers JP Show details

Staff swore at me for using the toilet – I first went into the store to ask to wash my hands after petting a dog at the petbarn next door as the pet barn toilet was busy . The young man at the counter was very nice and let me use it Later after puppy training class , I needed to use the toilet properly . And again, the petbarn toilet was busy . So I went next door and asked again .… Read more

This time an older bald man was there and said fine .

Apparently I took too long as he came into check on me. Which seemed odd as I then check my phone and saw I had been in there for about 5/6 minutes

Anyway , after I was about to buy a couple of thermos cups so support the store when the older man said to me “don’t come back”

I then started to walk away when he loudly said “came here and f#%}ed around”

Sales staff don't know their products – During renovation of a caravan we purchased plumbing supplies. When the plumber attended nothing could be used as none of it was compatible. Also sold us a power point not suitable for caravan use. Show details

Appalling Service, first & last time I buy from RTM – Had to jump through countless hoops just to get email replies, let alone to receive a working product. I purchased a $700 portable air-con (Brass Monkey) for my slide'on- camper. Finally, after it arrived I tested it but it did not work as the advertisements had claimed. I then sent it back for a replacement thinking the first one must have… Read more

been faulty. Again, months later I received the replacement (with no correspondence from RTM) which still had the same poor shonky results (did not drop temperature in my camper). I ended up using a portable aircon I purchased for $300 from bunnings which works like a dream.

Its not so much that the product had no cooling effect in my camper, but the fact that I was not given any updates or even detail in the email responses to my enquiries. Every response I received was basically "I have a team member looking into this", and then, complete silence until I sent another email weeks later asking what on earth is going on.

Worst correspondence I have ever had from a business with out a doubt. Sloppy handling is an understatement. I will ensure to never buy from Road Tech marine again.

12v pump no warranty – bought a 2.9 12v pump for my boat, broke down after 18 mths, rang RTM they did'nt know of any warranty but would probably give me 12mths!, obviously they had no idea. Pump started cycling every 2 sec & when you read the handbook it says if you try & adjust it you void the non-existent warranty!! I suspect it's not adjustable...This company has mostly cheap crap - go to Whitworths, pay a bit more for better quality & you'll be a lot better off... Show details

Do not order from this company – Ordered item 26th August. Took my money in October. Now 16th December and still no item. We will wait and see how long it will take for the refund!!!

Zero after sales help – Emailed several times trying to find where my deliveries were, Zero answers. Very or extremely slow getting product to is. Reconsider ever buying online again. Show details

How can they get it so wrong? – After calling 4 seperate times over 7 working days and being told the team leader will need to look at my ordering payment issue and would call me back each time but never has. Said each time that noone had called me back. Last guy Tom seemed really good but still no call.or resolution. Originally had the issue on 13th Sept and its the 21st Sept… Read more

now with no call back or resolutio. Would never recommend dealing with this company online ever again, absolutely terrible service and after reading all of the complaints on here i can see i am not along. How can they get it so wrong.

Didn't even send my item! – I ordered a fridge from RTM a subsidiary company of Jaycar. With this item I order on other thing and was also sent a catalogue. The first tracking number was assigned to the catalogue. When this arrive and my items didn't I followed up. A second tracking number was provided, a few days later I received only one of the items I had ordered. After… Read more

explicitly stating that I urgently need the fridge for an upcoming trip. I sent three emails with no response from Jaycar/RTM. I then called and they said they would ask the warehouse and would call me back. After 5 hours I made a follow up call. They indicated that the warehouse do not answer calls and only respond to email in order. I followed up with the freight company and they indicated they had received no other items from Jaycar/RTM.

I the requested a refund which took them longer than it should have to process. We should have shopped local and gone with waeco from the beginning instead of being lured in by cheap crap and bad service. Perhaps this is a blessing in disguise as we are going to go with a reputable brand of fridge now.

If you actually want to received your items I suggest you shop elsewhere!