Was good then just cancelled medication without telling meUsed for a couple of years and good service now they have just cancelled blood pressure medication without telling me - pretty bad service and you can’t contact them have they gone bust
Medication not received and no customer serviceNo medication received for 2 months. Medication has a specific warning not to be stopped suddenly. I’ve been without for 3 days now and no reply via chat, email or social media. Utterly incompetent.
UnreliableMultiple times they have failed to send me the medication. Can not trust this service
Order delay, no customer service responsePaid for order on the 1st of March 2023, no response from online portal. Its now 20 days after and still no delivery of my prescription which I've ran out on. The default email fails to send and comes back undeliverable.
No productHave been waiting for over a month and still not received my order find it very unprofessional when people need there medication
I had great experiences for over a year, until nowPlaced a medication order on the 26th Feb which was confirmed by the pharmacy on the 27th Feb. It’s the 7th March and the medication is still not out for delivery.
I’m now a few days without my medication and experiencing significant withdrawals.
I reached out to the team via email and their “medical support” chat - still no response from either and it has been more than 24hr.
Huge time saver for health reasonsI will continue to use their great service and recommend Rosemary to my friends and family. No more waiting to see a doctor and then waiting again at a pharmacist to pick up the prescription.
Easy and fast rescriptsEasy and quick to reorder rescripts. Prompt and thorough doctor’s review. Very good customer service, was updated as to where my order was in a timely fashion. Highly recommended. Show reply
great serviceThe service was very easy to access, very good detailed advice, prompt responses and quick delivery of medications Show reply
Most incompetent & unprofessional companyThey constantly send the wrong brand of medication.
They are constantly late with sending the medication.
Great serviceGreat service, quick response and delivery, excellent follow up. Would use agin. Show reply
Just as well I'm not dyingI had a consultation on a Friday which was fine, but with the diagnosis being an allergic reaction and the treatment suggested a nasal spray, having to wait and wait and wait for an answer to my question about when I would receive my medication (which I still haven't received), and still no medication 3 days later I'm really, really not happy with the service. I could have gone to my doctor or had a telehealth appointment with them and received medication the same day. As it is, I have had a miserable weekend feeling terrible and have to go to work tomorrow still feeling terrible. Also, not having received any sort of answer is awful service.
All SmilesRosemary Health were very patient with me as I described my issue and went through the decision making process. The Doctors and Nurse I dealt with guided me through my options. They did not push anything on me and were genuinely concerned about my health, expected outcomes and follow-up. Now I am all smiles.
Getting your health back made easyits very easy navigating through the site to look for my condition and even medication. They also have video consult (which i never use). I was informed every step of the way of the process. I was surprised of how efficient it is considering its prescription medication. There are still some inflexibility on some of the services, but explained well by the medical team. The doctor are very thorough on their clinical notes too. Now I dont have to go to my gp as often! Their prices are obviously marked up, but at the same time there's no extra shipping fee, and given the convenience, i'll stick with them.
Excellent serviceI had a great experience with Rosemary Health. Treatment works well, the nurses and customer service online was superb. I would continue to use their service and recommend this to my friends and family.
Questions & Answers
Am I able to get my medication discounted using my concession card?
Hi Mariana. No, unfortunately Rosemary treatments cannot be claimed through Medicare at this time.
I have ongoing heartburn. Looking at the website it seems I'll be paying $20 consult fee and then a subscription "starting from" more than double what I would pay at the pharmacy.
Do they issue scripts that you can take to a pharmacy to fill? Or is the consultation process really just a referral into their own pharmacy services?
I asked the same question today, the short answer is yes they can, but they will then cancel your treatment plan. So basically the consult fee will result in one prescription.
The medicatio... Read moren I was prescribed was $129.00 for 28 tablets through their treatment plan or $19.95 for 28 tablets, exactly the same product at Chemist Warehouse.
Thank you! Will just keep going to the doctor
Hi Mark and Clare, Great question. It is $20 for a doctor's consultation fee which includes a review of your health assessment by an Australian licensed doctor online. From there, the cost of your med... Read moreication includes free delivery for all your repeats and unlimited ongoing care with a Medical Care team. Hope this helps to clarify. If you have any more questions feel free to reach out to the team at firstname.lastname@example.org
How do I cancel a subscription... I have tried on several occasions to cancel my subscription but it indicates an invalid response... is legal advice my best option
Hi Alf - thanks for reaching out! You can pause or cancel your treatment from your account page - click the "pause" link underneath your treatment detail once you sign in. From there you can cancel yo... Read moreur treatment. If you're still having issues please email us at email@example.com so we can help sort this out! https://patient.rosemaryhealth.com.au/signin
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