Ryobi 36V HP Brushless 12” Top Handle Chainsaw R36XCHS14

Very poor design – This chainsaw has a poor design of its lubricant tank and it is impossible to add chain lubricant. Obviously for a chainsaw, lubricant is critical for operation. After purchase I tried to fill the tank and ended up with lubricant spilled everywhere and nothing in the tank. During my third visit to Bunnings the staff also tried to add lubricant to a replacement of the same model and were unable to. I ended up getting a refund. By that time I had wasted many hours trying to resolve.

During the process I messaged Ryobi Australia via their facebook page. While they were responsive, they were very quick to flick pass the issue straight back to Bunnings. Bunnings promised that the Ryobi rep would contact me. This never eventuated and I was unable to get the details of the rep from either Bunnings or Ryobi.

It's unfortunate because I did have quick try of the chainsaw on a small branch and it appeared to be a great little chainsaw other than not being able to oil the chain. I also have a 36V Ryobi pole pruner and was hoping to use the battery for both but now will have to source a different brand. This is why I did everything to try to resolve the issue.

While trying to resolve the issue I also discovered it is almost impossible to find device specific written or video guides for Ryobi products. So I'll avoid this brand in the future. And work out what to do with the now useless pole pruner too! Sigh...

So disappointed in this experience and the obvious quality issues on Ryobi's behalf.