Purchased a rocking chair through Bunnings on the 25th of May. It was estimated from the 3-9th of June to arrive. My baby is due next week and I don’t have the chair or any answers from them. Took almost $400 of my money and won’t reply to me. DO NOT BUY FROM THEM!
Pawz orthopedic dog bed XL Terrible quality! Don't waste your money First ordered 2 covers only with clever marketing, (i thought i was buying the whole bed) So kept the covers and ordered 2 beds, nearly $300 later both of the covers have come away at multiple places of the stitching after 2 weeks of dogs sleeping on them (just sleeping) I opened… Read more
the brand new cover, which before even putting it on the bed has the stitching not together in places Very cheap & poor product quality Actual bed is ok but the outer cover of the filing is already split Offered $17 discount, customer service argumentative, ended up with $35 refund
Very disappointed with this purchase. The sofa arrived with noticeable fraying, inconsistent colouring, excessive wrinkles that never fully recovered, and the overall dimensions and shape did not match what was advertised. Most concerning was the poor internal structure—it feels uneven, lacks proper support, and is noticeably different from the… Read more
display model.
After having the product inspected, it was considered to be defective, yet the seller dismissed the concerns by claiming everything was caused by vacuum packaging. This completely ignored the structural issues and manufacturing defects.
The quality is far below what I expected, and the customer service has been frustrating, with repeated attempts to avoid taking responsibility rather than providing a remedy. I expected a product that met basic quality standards and a straightforward resolution when it didn’t.
I would not recommend this product or this seller based on my experience.
Dear Customer, We are sorry to hear that you were… Read more
Reviews with attachments
This is normal but be careful not to scold!! – Purchased an air fryer from them. It took too long to arrive and when it did arrive it was faulty. The front door at the top right was leaking large amounts of steam, not safe with my grandchildren around and the steam carries grease which dirties all the surrounding surfaces. I contacted Sello they said this was normal and to be careful not to… Read more
scold they warned. I wrote back and said if my grandchild looks in the glass door to see what is cooking she will burn her little face; it's too dangerous; please refund. Again they said this was normal. A friend of mine who is an electrical appliance repairman took one look at it and said the door was out of the square at the top right side due to the safety switch on the door not closing flat and this is not allowing it to seal shut.
It appears they are very reluctant to refund, repair or exchange and that they really do want me to believe this is normal for this air fryer. They have no care factor for safety. The manuals provided do not mention anything about there being a need to be careful not to scold. I find them very untrustworthy and unwilling to take responsibility for a faulty product no matter the dangers. Be very wary of these sellers they do not have any honesty, pride or dignity and definitely have no care factor for safety.
Hi there Jen, It is unsafe according to your… Read more (+1 reply)
Purchased $3000 worth of solar batteries off of these guys on eBay about 5 months ago. Soon after installing them I discovered that they were only able to deliver about a third their supposedly rated capacity. I contacted them through eBay two weeks ago and still no response yet. Strangely I contacted them with a different eBay account and asked a… Read more
random question about a random product of theirs, low and behold they reply to that question the next day. Contacted them directly through their website a week ago and still no reply yet.
Sello Products people if you are reading this you need to make this right. Please reply to my original eBay message about the order.
Dear Customer, We are very sorry to hear about… Read more
I bought Pawz Smart Cat Litter Box Large Machine Automatic Self Cleaning APP Control. I bought it because they advertise it as self cleaning, which is false. Poo gets stuck, the whole unit smells like pee, even after cleaning, shortly after using it. The silicone parts are worse. Its not as advertised, its false advertising. I haven't used it more… Read more
than a month as the smell was so bad in my house. I dismantled it, washed it twice but it still smells. My cats refuse to use it because of the unbearable smell. I had so many communication with Sello, but they want a video. I'm not sure how I would do a video of the smell. The excuses they give now, were never part of the advertising. According to them that pee smell is normal. I bought this on Big W Market place. I will not recommend Sello. They are one of the worse places I have shopped at. I bought a very expensive product that I can not use because of false advertising. They need to be reported to the ACCC as they have so many negative reviews.
Dear Petra, We’re very sorry to hear about your… Read more (+2 replies)
Latest follow-ups
I ordered 2 bar stools from on the5th of June and after many request's I still don't have them this is a poor company that takes money but won't deliver the courier can't find the package telling me they are waiting for them to send tracking note … Read more
Business and community affairs can't find so-called sello product's on the map my personal believe is you are a fraud and took my money
Follow-up · Got money back ordered chairs elsewhere and got
Get my stuff to me stuff you
Positive reviews
Ordered pawz medium pet feeder food stand, reasonable price, item arrived on time, well packaged, easy to assemble, neat little dining table for my husky girl. Satisfactory shopping experience.
Honestly not quite sure why there are so many bad reviews. Got the flower pot stand I ordered in 3 days, item was exactly as described! It was also cheaper than the exact same item that’s being sold on the Myer website. I have also ordered another item from them via Catch a few years ago which arrived promptly. I realised that the product wasn’t… Read more · 1
appropriate for my needs and they were very quick to issue a return slip + refund. There were no dramas. Just thought I’d leave a positive review because I see so many bad ones. Thanks for the quick service and awesome product!
Great Service, Great Product – We bought the heated dog bed. Our dog loves it. Great service: After 8 months the heat bed stopped working. Sello Products replaced it immediately for us. Dog is very happy again, as are we. Great product and great service.
Negative reviews
NEVER BUY FROM SELLO PRODUCTS they sent two items I took time off for these and they were both due at the same time one came within a week the next one came nearly three weeks later then arrived missing pieces and the quality was very poor.All I got was the rep who keep asking to send pictures I’ve told them what is missing and I want to return… Read more
and then the rep emailed me and they say it’s a CHANGE OF MIND!!!I HAVE TO PAY FOR RETURN SHIPPING???….it’s FAULTY a clear violation of Australian consumer law. I will be taking it further and anyone that has those issues should also.
Dear Customer, We are sorry to hear that you are… Read more
Bought through KMart Marketplace, which was my first mistake..you can not return them to KMart, nor do they get involved in any way a leaving you to fend for yourself. The product received was certainly not worth the money paid and was very flimsy . I am having no success at all with communication and am at a stalemate. Stuff of nightmares
Hi there, We’re very sorry to hear about your… Read more
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I didn't realise I was ordering through this company (ordered via Kmart). The courier did not attempt delivery of the item ( i was home) and took it to the post office. This was a king size foam matters ao I cant carry it from the post office. Now trying to get a response from them to deliver. Long delays. Do not reccomwnd.
Hi there, We’re really sorry to hear about your… Read more
Recent reviews
DO NOT order from this company. Can not Deliver in Estimated time that they advertise if receiving the package at all. When trying to look on the courier they use website it does not let you put in the tracking number and looks like a dodge website. They are used by BIG W so be careful when ordering off their site that you aren't in fact ordering… Read more
from Sello Products. The customer service Is also very poor when you are told it's your problem and not theirs.
Dear Angela, We’re sorry to hear that you’ve had… Read more
Bought a trampoline, headline description said it had a basketball hoop. It arrives without that attachment. Apparently it doesn't COME WITH the basketball hoop, you have to purchase that separately.
Dear Louise, Thank you for reaching out to us.… Read more (+2 replies)
Ordered on 27th November and the tracking stated item picked up 1st Dec by the nominated carrier. Tracking then stated delivery 4th December. No deliver was made and complete silence. There is a defensive wall erected on Bunnings Market Place thay prevents you from contacting anybody via phone It has to be via an enquiry page It is now the 13th… Read more
Dec and nobody has bothered to make contact. Just replies to my enquiries statong 2-3days them 2-3 days, yet nothing atrives. Ot is the worst and most dishonest business model I have every come across. All parties I believe are complicite in taking orders and knowing they will not be able to deljver as advertised or informed. Just contempt for customers. DO NOT use this website as you will be played.
Hi Jacko, May I know your order number? I will check it in our side.
SCAM. They mislead customers. I bought some kitty litter boxes recently from BigW Marketplace (sold by Sello)- blue listed on the website was not the pictured purple litter box. I sadly did not know this and ordered it thinking it was purple (ordered the blue one through a separate listing). I got in contact with the sellers and explained that… Read more
they were advertising it falsely and would like to swap it out or get a refund (keeping the other 2 litter boxes I got). I thought this would be an easy fix, but the sellers showed no care- saying that the item on my invoice is blue (despite me sending screenshots of the product on the website, as well as within my order confirmation clearly showing the purple litter box). They did this sevral times without acknowledging what I was saying (bot?) and even marked the case as resolved halfway through when it clearly wasn’t. Eventually they said they would refund it but I would have to pay postage since it was “due to change of mind” when it’s clear I have received a product different to what was advertised. Again- the litter box is fine, but it wasn’t worth having to deal with the sellers.
Hi Neve, We’re sorry to hear about your experience… Read more (+3 replies)
This is the worst company I’ve ever dealt with. If I could give no stars I would. DO NOT USE THEM. They steal your money and products. I purchased some bed mats through Bunnings Marketplace but the seller was Sello Products and I needed to return them because they were the wrong size so tried to contact them for a refund. They finally responded… Read more
and sent a returns form along with a return address. I filled out the form and emailed to them then expressed posted the products back to their Moorabbin Airport warehouse. They have not contacted me regarding my refund. I have sent 7 emails all with photo confirmation of the items being sent and the Australia post delivery confirmation that the items have been delivered back to them. So now they have both the items I purchased and my money with no response from them. WARNING THEY ARE A SCAM! DO NOT USE SELLO PRODUCTS EVER. THEY TOOK MY MONEY AND MY PRODUCT.
Hi Samantha, We’re truly sorry to hear about your… Read more (+2 replies)
No option to select size. Invoice didn’t even note it. Wrong size arrived and it was like pulling teeth to get it through to them. Wouldn’t deal with them again. Wiollies were great at trying to mediate but seller is a pain to deal with. Just check their return policy rules! Omg!
Dear Customer, We’re sorry to hear about your… Read more
Worse company ever they deliver my couch from Amazon without all the bolts and washers. How can I assemble the couch when the essentials parts are all missing Worst customer services no number to contact They are scammers don’t ever buy from them
Hi Terry, We're truly sorry to hear about your… Read more (+6 replies)
- +1
I bought a lot of artificial turf from them about 15 months ago and had it laid, spending $2k doing so. Recently it has developed very significant dark lines all across the turf in symmetrical patterns making it look ludicrous. I contacted the company and they keep saying that it’s normal / environmental and offered me $200 to go away. I had a… Read more
professional turf installer come out the other day and he has concluded that it’s been poorly manufactured.
I would not buy a single thing from these people. Dodgy company with zero ethics.
See images.
Dear Customer, Thank you for bringing this to our… Read more (+2 replies)
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Tried to return a faulty coffee machine bought through BIG W marketplace only to be given the run around. Kept making endless requests for info, videos etc. with no intention to give me any details on how to return.
Hi Ben, I just checked and it looks like this… Read more
Edit: They have finally organized a refund after I posted this review. I ordered a pet feeder from the petpawz website in November 2023, it has had several issues and I have been trying for MONTHS to get a refund or a warranty claim addressed. I started this process well before the warranty period would have ended and I have been ignored… Read more
continuously with no updates or replies.
I have sent photos and videos via the petpawz site chat and via email as requested several times, and I never hear back. The feeder was fine until it stopped working after 6 months, and I have not been able to get in touch with anyone to assist. I will be going to fair trading to resolve this.
Hi Kate, Thank you for getting in touch, and I… Read more
I purchased two jerry can holders in December 2023. They were made from such cheap steel that when I put a 20litre container of water in the holder it bent so badly that I was pulled over by another driver who told me I was about to lose the jerrycan as the holder had bent. I contacted the store and was assured I would receive a full refund. I… Read more
contacted them many times before finally taking the matter to The Department of Fair Trading in February 2025. Low and behold they finally paid the refund.
Dear Customer, Thank you for your feedback and… Read more (+1 reply)
Coffee machine via BigWMarket never delivered – Hello, Ordered a coffee machine in Black Friday sales. Couriers Please can’t find it and no reply from Sello to online request. It’s been 6 weeks now and was supposed to get delivery 9th December at the latest. Terrible experience. Frustrated of WA
Hi Mairi, I’m sorry to hear about the issue.… Read more (+6 replies)
Totally frustrated – What a terrible company. Received my coffee machine after 4 weeks with no parts inside and they had the cheek to ask me to supply the part numbers when they sold me an incomplete item. They keep sending the same email to me to get the part numbers, nothing else.
Hi Leonie, If a part of the item is missing, could… Read more (+4 replies)
Scam company – Terrible. Does not deliver within estimated delivery times. The tracking doesn't work, and doesn't give any updates. They will then tell you to wait 14 business days to receive. Then they will offer you a refund if it doesn't show up. Complete waste of time. Do not buy from Sello. I also won't be using any site that sells their products.
Dear Vanessa, We sincerely apologize for the… Read more
Terrible Company to deal with!!!!!!!! – Brought a dog stroller of catch.com.au who acturally Sello is the seller not catch. Sello use the woise couriers around, this company gives no choice at all on any other couriers, if anyway has used fastway/amarex knows of the bad reviews this company has, yet Sello use them as they are cheap and Sello only care about the bottom dollar, not the… Read more
customer, proffit us the word. Trying to get satisfaction from Sello is virturally non existant, there is no phone numbers for customer service, only companies who dont have phone numbers are very suss. Are they scared about the incredible amount of bad calls???????? Product we ordered is cheap and nasty, not worth the money, from the wheels up, yells cheap. Think twice about ever ordering from Sello, make sure that Catch.com.au isnt using this seller, make sure of the courier as well, ours item went on holidays all over australia, but sydney/ newcastle.
Hi Gary, We sincerely apologize for the delivery… Read more (+3 replies)
products still not received after months because the shipping service they use – be mindful this seller uses Couriers Please to deliver their products. not a good shipping company at all.
Hi Jarla, Sorry for the shipping issue. Could you… Read more
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Hi, we’re very sorry to hear about your experience… Read more