SendGrid

Sendgrid has turned into a PHISHING platform and they don't care. My company is receiving dozens and dozens of phishing emails pretending to be from someone in our company. We reported all of them to Sendgrid and Spamcop, but nothing stemmed the flow. We finally had it and emailed a detailed list of these spams - including links to the full Spamcop reports - for every single one of them to the CEO and senior executives, and continue to send them in batches, as they're received.

Have we received a response? No. Has the flood of identical phishing emails from Sendgrid stopped? Also no.

If you want a credible and professional email platform, don't use Sendgrid. You'll be choosing to use a spam sewer that doesn't enforce their T&Cs, and there's every chance it will affect your deliverability.

A Tale of Incompetence: SENDGRID's New Heights of Customer Disservice Let me paint you a picture of the absurdity that is SENDGRID’s latest “feature.” Imagine a world where you can *control the IP addresses* that log into your account. Sounds sophisticated, right? Except, here’s the kicker: if you dare to use a different device or a new ISP, you’re immediately blocked from accessing your own account. Brilliant, isn’t it? Now, let me share my personal experience with this stroke of genius. SENDGRID, in all its wisdom, decided to activate this new feature, effectively locking me, my admin, and my tech team out of our accounts. And what was the solution offered by this beacon of customer support? "Take a ticket and wait." Yes, wait. For seven excruciating days. When they *finally* deigned to call me—at the oh-so-convenient hour of 12 midnight, no less—what followed was an exercise in sheer absurdity. The “expert” on the other end had the audacity to insist that I must log into the account to disable the IP block feature. Yes, you read that right: log in to an account from which I was explicitly locked out. Now, I don’t throw around the word “idiot” lightly, but in this case, it feels inadequate. After multiple emails to their elusive “customer service,” I explicitly explained that the IP block feature prevented access. And yet, the response I received? A resounding non sequitur that makes one question whether anyone at SENDGRID actually reads emails—or possesses basic comprehension skills. As a direct result of this farcical chain of incompetence, I have now lost two major advertising accounts worth $12,000 AUD annually. And what was the response from SENDGRID? A tone-deaf “Sorry, I understand your frustration, but we were busy.” Busy. Of course. Too busy to care about their customers or even pretend to provide support. Here’s the bottom line: if you value your time, money, or sanity, I urge you to *avoid SENDGRID at all costs*. They’ve clearly become too big to bother with pesky things like customer service, and their disdain for their users is palpable.