Sensibo Sky

Sadly, Greed has got in the way, of what used to be a great very useful product. As of 2025 the makers don’t just want you buying it, but they expect you to rent it off them as well. Alex control used to be free, but now only available if you pay the monthly rent as well. Show details

Gross monetisation practices, – AVOID SENSIBO! Absolutely sickening practice of trying to wring every penny out of you with the app’s ridiculous subscription model. The device itself is fine but the app is so heavily additionally monetised that you will constantly reminded this company has no respect for you whatsoever. They lock away useful features behind a scummy… Read more

subscription model and unfailingly advertise every time you use the app. No option to disable the monetisation features either. They’ll apologise for any inconvenience but won’t stop trying to hold your device hostage for more money. You can do better than Sensibo.

Good Product but functions which should be standard are hidden behind subscription paywall – The product is very basic in function although it provides this functionality in an easy to use package. Pros === 1. Wide IR field of view. I have one of the units behind the bed just poking out with the air-conditioner at a reasonably sharp angle and it works as expected. 2. Included temperature sensor. Potentially would allow you to make… Read more

informed decisions based on room temperature but... (see cons). 3. Great integration with Home Assistant. At first I thought they may restrict the temp sensor to force people to use Sensibo Plus but hats off to them for not doing that. 4. Geofencing is a great feature. Want your air-conditioning to kick off x kilometres away from your home. Geofencing will do that and is not part of Sensibo Plus. Another thumbs up. 5. All modes which I use on my remote are auto setup on the Sensibo. 6. Auto-detection of both my remotes. Self learning will try and identify the remote unit and configure accordingly. You do not have to learn each function.

Cons === 1. Climate react is free to use if set manually. However it does require a subscription if you want to schedule this.

Conclusion Now I must say I think 3 starts is a bit harsh but 4 starts I think is too generous so let me say I give it a 3.5 stars as is. Sensibo Plus one could argue maybe worth it just for the graphing functionality an of course the extra cost the company would incur to store this information on an ongoing basis but come-on. Do not remove basic functionality to bolster the pressure to purchase the plus package. I feel like on of those people that are enticed to buy something and then rather than considering them valued customers. An opportunity exists now to make more money from them.

EDIT (17/12/2023): I have modified my rating by 1 start and have modified the con to state that climate react, the climate sensor is free if performed manually. It does require subscription if scheduling which is still somewhat of a concern, but if your like me you just use Home Assistant to schedule based on temp and if you have enough solar power to run it off grid.

Sensibo Sky – I bought three to work with my Midea AC’s. Be forewarned they are not compatible and do not automatically sync with the Sensibo App. I purchased these sensors so I have some view of how much my renters are using the AC and also to keep the place cool when there are no renters. This is the only reason I purchased them and they worked great in my… Read more

other condo which has LG units. I have been working with tech support for over two weeks (by email) which has taken a ridiculous amount of my time and has not consistently corrected the problem, which makes these useless to me. Everyday I wake up to another test they want me to try and excuses on why they don’t work. I am beyond frustrated and I am still waiting for an answer as to whether I will get my money refunded. Tech support continues to insist that the sensors limited function and continued inconsistency is acceptable but it isn’t as advertised. If the units aren’t syncing with the App then the units could be running continuously when they are showing as off on the Sensibo App. Do Not buy these if you have Midea AC’s!!! EDIT-still working with the dodgy tech support on this issue. Woke up yesterday and could no longer see my sensors showing up on the App. I tried to reinstall and the QR code is now invalid…What???? I write to the tech support and they explain that because I have asked for a refund they have disabled my sensors and I should rest assured that the returns department is working diligently to get me a refund! I feel like I was robbed.

I have 3 of these - Simple and Effective Remote Management – - Remote control functions work well - seems to allow for most if not all of the normal air con control functions (also allows for login from a web address so you can use devices other than phones too) - Allows for an advanced timer schedule - Embedded sensor in the devices allows temperature tracking and full audit trail of who turned on/off… Read more

aircon and when (including temperature changes). Allows multiple users to access controls. - Works over internet - while out am now able to turn aircon on before getting home - Ability to set device to turn on against temperature thresholds. Handy when sleeping.

- Automated setup was a little clunky on android (wifi auto setup didn't work first time). Was easy enough to manually work around using instructions from their website to directly login to device to set wifi network - but I sent an email to their support who said they are taking it on board. If setup fails don't fear as there is a work around and it is worth the hassle to get setup.

Great if you can spare the cash – It's a great product. The app is littered with far too many pay walled features, but the key features that make this product great are still there. Show details

Great Gadget – If you are into gadgets and smart home devices Sensibo Sky is a must. Easy to set up with my wifi and aircon and has all the features of the remote controller. My Sensibo device sits about 3.5 metres below my aircon and about 10 metres from my wifi modem and all works seamlessly from anywhere in the house and anywhere my phone can access wifi. As a smart home devotee I can recommend this product. Show details

It does the Job ! – There are some limitations, but I give it 5 because it has been a blessing in this hot weather whilst we have been both Home and Away from the house and it is reasonably easy to use. Read your instructions for correct settings, so that it can be set appropriately for more advanced settings. MAKE SURE your Sensibo device can see the Air Conditioner… Read more

or it won't function! I have mine attached onto the wall with a truss (round head) screw, and Sensibo is visible to the Air Con. Best not to stick them on in case the glue fails, causing it to fall. However, if your Internet fails, you have lost access to the Sensibo unit, which means if you are away for a few days and had the Air Con turned on, Sensibo Sky can't be reached. NOTE: Your Air Con is not there to be looked at, so get the most out of it, especially when the weather is uncomfortable.

Terrible to install but works well if you succeed – I have 3 units. They are terribly difficult to make the initial connection to your home network and fail repeatedly. I have had to enter each on a manual setup and then had to turn off the home mesh system so that only the router was in and even then failed multiple times. Once setup it works very well and is convenient. The instillation though is not “easy to install’ as claimed! Show details

Works well but hard to justify the price given advanced features cost more money – Happy enough with the product but it has some shortcomings. Whilst it is easy to setup and use and has nice user interface, the hardware itself is nothing fancy and basic at it's core which makes the price a little hard to swallow. I don't use the geofencing feature but get prompted every time I open the open the app allow it access to my… Read more

location. Also, half the features of the device which might make it justify the price tag are actually on a subscription so you're only buying half the product really and constantly being advertised to.

Sensibo are Not up front about Needing ongoing subscription to use "locked" features - money gouge – Important features are hidden behind a paywall / premium subscription. This is not advertised , and I would not have bought had I have know this. Spend all that money, and then to find out the features you need are only accessed by ongoing subscription - it does not sit well with me. Its feels like a scam, and it feels like a money gouge. … Read more

Sensibo - you should be transparent about the subscription or simply include the feature without the need for ongoing subscription. Sensibo, you need to do better - be better.

That being said, I never had a problem with the device, and how it worked. Setup was easy, and there was enough options (once you paid the subscription, of course) to suit your individual situation.

It there was no subscription, I'd give 5 star. As it stands, I would investigate and buy something else with no subscription.

I bought this when i got my Mutsubishi A/C installed – I bought this mainly because trying to find a remote to turn the air conditioner on or off, or changing the settings would be a pain. But I always know where my phone is - and its just *so* convenient just grabbing the phone and making the adjustments i need. I like that as my phone or iPad is next to my bed , if i need to switch the A/C… Read more ·  1

off I can just grab my phone and do it without getting up and hunting for the remote. The Sensibo Sky has some other features but I dont really use them. Its worth it just for the convenience.

The other thing I also found useful was when i went out and couldnt remember if i switched the A/C off - of course, I could switch it off remotely anywhere via my phone.

Full of frustration and disappointment – The device worked intermittently for around 3 months but has since just become a dust collector. We have tried uninstalling the app, re-connecting the device, re-confirming the remote type but it fails to do anything. A great idea but poor execution. I could not recommend the Sensibo nor will we buy another of their products again. Show details

Absolute rubbish, no response from support – Set up failed three times. Tried contacting their support. After 5 attempts still no response. All the features I want are locked unless you pay a monthly premium. The system does not turn off after the air conditioner reaches temperature. Simply an expensive remote control.

OK controller, poor infra-red remote range – This Sensibo Air (not Sky) is being used with a Daiken A/C. We want to turn on the AC remotely. The original battery-powered Daiken IR remote works from more than 10 meters across the room. The Sensibo is nowhere near as powerful, despite being wired to a plug! The instructions claim 6 m range. But I brought it closer and closer to the IR… Read more

receiver, with direct line of sight. Got erratic connection at about 4 m and good connection at about 2 m. So close that I can't position the Sensibo in my preferred location. What disappointing performance - a wired unit with such poor IR range. Even the cheapest remote for any other device I own works better than this!

Randomly disconnects – We’re working fine then disconnected tried to reset the devices and then they would not allow me access to re add them. Ask to contact support who have not contacted me back Show details

This beats any mechanical thermostat! – Much safer and way more features with the programming of the unit. One click of the remote it has learnt all functions of my my A/C unit. Fan speed, swing modes and illumination of display. Connected seamlessly and is more mobile than a powerpoint plug in style thermostat. Show details

Spam Product – For a $325 product the app is so frustrating that it’s not worth using the product. On opening it spams you with extended warranty sales. And then…. It locks basic features behind premium subscription. This company needs to take a serious look at itself. There is no way I would ever recommend this product to anyone. My advice. Stay away. Show details

Waste of money folks, rather buy a built in WIFI controller for your airconditioner – My dissappintment with this product. 1. There is no auto detection/update to the app that the air-conditioner is turned on or off. Meaning, if it was turned on with the standard remote, the state of the app is not updated. This defeats setting a schedule to turn off an aircon at a set time, meaning if it was off, it now turns on. (Not desired) … Read more

2. With Google Home, to turn the aircon on, you need to select the "on off" button and then select cool or heat, and to turn off the same process selecting "off". So many steps. As with the Sensibo app, you will not know if it had been turned on or off with a standard remote. A built-in Wifi controller to my Mitsubishi heavy industries overcame the problem with Sensibo. I now have two Sensibo units to trash. - Waste of money

3. Features like "Silent" on the standard remote cannot be replicated on the app. Fan speed yes, but not ultra slow/silent. This means for full functionality a standard remote needs to be handy. :(

4. Graphs of temperature and humidity is features don't really interest me. I guess it was a lesson learned, as there is no real benefit in these Sensibo controllers.

Sensibo Air - Unreliable, gimped by premium optuons – Sensibo Air Device would be good if it worked properly, constantly disconnects from network and will often just not send commands to the AC even though it could one second before, so cannot be relied on at all. The app is also littered with functions you cannot used unless signed up for premium, Sensibo has also been spamming my email with adds… Read more

for premium. Very sad that a potentially good device has been ruined by poor support and a greedy company.

Look for different options.

Good, but the company will spam you – I bought this unit a few months ago and it works better than the A/C's in-built thermostat. It's useful to be able to see past temperature data too (plus pre-emptively put AC in cooling mode if weather is supposed to be hot). #1 complaint: The. Company. Will. Spam. You. I received 4 Black Friday emails in 24 hours, despite having unsubscribed previously.

An absolute piece of crap! – Bought this one a few years ago, temperature has never been accurate, the piece of crap never utilised climate react properly and I have been in back and forth talks with sensibo support for years, it finally almost killed me when it didn't turn off at night while I was sleeping and it was set to heat. So I caved in and bought a sensibo air, the… Read more

sensors were somewhat better but I'm still having the same problem with climate react not working and it almost killing me. DO NOT BUY. SUPPORT ARE USELESS.

Here's a screenshot of the POS this morning not turning on when I had climate react set to turn on when. It gets to below 22.6 degrees. Rotten product.

Deceptive conduct – The company advertising all over the place a 50% off promotion called Olympic Games. On Facebook and their own website. Yet while trying to place an order - all they give you is a $20 discount which is nowhere near 50% off. I contacted them with this query and the answer I got was that it because it might be a different currency. How they… Read more

figure that out - is a mystery - 50% off is 50%. How can it matter which currency. Lame response and deceptive advertising conduct.

Product is a great idea needing better customer service – The unit is easy to set up and integrate with Google Home. I eventually bought two, one for the living room and one for the bedroom. Overall it works well but it has two problems. When the Sensibo server goes down, which to be fair , is infrequent, the device is completely useless. I also have issues with the labelling of the air direction in the app but Sensibo customer support have difficulty in understanding problems and resolving them. Show details

Terrible customer service! – The item was 'apparently' lost by their courier. That 'investigation' took 8 weeks for them to conduct, during which time they were rude and unhelpful. Lucky I paid through PayPal or I would likely have never seen my money or the gadget they claim to have sold me.  Show details

Is just a nightmare to install, if you can – SensiboSky was sent to me by AGL, I attempted to install but was an exercise in frustration. Downloaded App followed the prompts which simply didn't work. Downloaded SensiboSky Troubleshooting which did not work either. Although I noticed of the 5-6 troubleshooting webpages all had been updated between 3 weeks & 1 day ago. AGL could not get their… Read more

instructions correct either, told to phone a number then select option 4, well after 4 transfers of this call & over 30 mins later I finally got onto "Rewards" but they could not help either had to have someone phone me back that day. Well no one did phone me until the following day but sadly I was not available to take call. I decided to delete SensiboSky App & start again. What a waste of time I could have put to better use. It maybe the 'ants pants' but if it doesn't have a simply download process why bother. I certainly I am not wasting any more time on it, will be sending it back at AGL expense

Used to work with Apple Siri but now no longer – The set up process is fairly simple, and once the unit recognises your air conditioner model, the app allows for full functionality of all the basic functions. However, integrating the unit to the Apple HomeKit ethos is woefully inadequate. When the unit first arrived, it was possible to say "Hey SIri, turn the air conditioner on/off" After an… Read more

upgrade, that is no longer an option. The Sensibo folk now say "Works with Siri shortcuts, which is basically a voice operated Apple Automator. Also, I have found their customer service and return policy to be quite sub-standard. Knowing what I know now, I wold think twice before shelling out the money for a basic App-based system that places a device with a wire hanging from it stuck within eye sight of my air conditioner.

Terrible customer service. Dodgey product. Won't replace /refund – Bought a Sensibo sky, and heaps of problems setting out up. Wifi wasn't stable, would not trigger ac unit. Online support took days to respond to emails. Reset the unit several times, as per email Instructions from 'support'. Still didn't work. Got frustrated and hit thy thing a few times, now it works with a range of 2m. 2m is no where near the advertised 6m but they state up to 6m range so the short range is fine with them  Show details

Horribly supported – These devices have so much promise, but have some major flaws. The biggest one is that they only work via Sensibo’s cloud service, so if the company goes under every Sensibo becomes useless. The next is their product support. I had one device that quite clearly had a hardware fault 7 months into ownership and was strung along for nearly a month… Read more

trying to get an RMA number until I was finally told to return it to the online retailers that I bought it from. It seems they don’t stand behind their product at all.

I wish there was another option to recommend, but if you want smart control of an IR A/C they are kind of your only choice. While the product worked it was pretty neat, but I couldn’t really recommend taking the risk that you might get faulty hardware that they won’t help to replace, or the fact that what you’re buying will only work as long as their company stays afloat.

Excellent, Easy Set Up – Probably the easiest wifi device i have set up, (We use Apple) Connected easily to Google Home so have voice control and phone control from anywhere, you can set the air con to come on when your close to home and turn off when everyone has left home, highly recommend Show details

Are they worth the money ? – We have 3 split AC and 1 portable AC , the sensibo works great with the split AC and has given us more functions than the remote has, the climate sensor is a great way to save money as the AC shuts down until the set temperature is reach , we need to save $335 in electricity over the next 3 year to pay for these , which I think will be more than… Read more

achievable ,, the sensibo unit on the kogan portable took a bit to setup , but the help pages and support is great

Works perfectly – Easy to setup and install. Has worked perfectly ever since. Great support, they even worked with me to add additional controls for swing settings. Much better than an IR sender as it seems to not only send the command, it also reads an IR reply to get the actual status of the aircon

This is an awesome product, once set up! – I had a few issues with getting it connected to my wifi but the support team are super responsive and very helpful and genuinely want to help you get using the product. Works a treat so far and it enables me to turn on my air con for my elderly dog when I need and not have to leave it on all day in the hot QLD weather!

Not as advertised – The unit must be connected to power and within 1 mtr of the unit in direct sight. Absolutely useless Show details