Sephora Australia

Be very careful buying products online from Sephora. I recently purchased a k18 hair mask that was clearly a fake (shiny bottle, no batch no and obvious spelling mistake on packaging). When I attempted to return the item I was offered points not a refund. Very disappointing.

Lousy - they say free shiping, set the shipping so that you pay for express and if by accident and you notify them immediately they wont fix. Really just ripping you off. Im not going to boether with Sephora as they are deceiptful in the website setup. Go mecca instead

I wished to order an item click and collect but the item had been mistakenly put as delivered. I tried leaving a message online via the suggested onlinevl method but got an error message and wouldn't let me post it. Tried calling a number of stores, but speaking to someone on the phone is like pulling out hen's teeth. No number to call head office either. I wish I could give 0 stars as 1 star is a rating Sephora really doesn't deserve.

Boxing Day sales was the excuse for poor and non existent help with picking out a blush. The products are excellent but the attitude of the staff are not. We managed to pick out the blush on our own and paid full price for it. Please Sephora, you need to improve on customer service. Show details

Oh god I wish I looked here before purchasing from Sephora I purchased 3 adventure calendars as they had a promo buy 3 get 1 free Surprise surprise apparently you had to add 4 to your basket to get the free one?? Wth ‍♀️ so I cancelled that order in… Read more

minutes - nope but luck you can’t cancel within minutes simply do a refund later So I follow there advice add 4 to basket get 1 free yep Then to deal with the return omg it would have been easier to extract my own teeth. The pain I return following their instructions with photos label requests etc etc nothing quick all slow but yep I rerun the 3 advent calendars They email me saying thanks for the 1 advent calendar WTH I will fe following up the whole debacle with ACCC if I don’t receive the full refund I’ve got the whole long winded painful transcript I will never step foot in Sephora again or allow my kids too.

so there are two people in one shop at the Sunshine Plaza, Qld. and they were particularly helpful. One was named Nathan, but Nath for short and the other was at the register and her name was Bianca, she was super duper nice and like just generally a girls girl, when i was having trouble with my card she helped me and asked me about my day, i… Read more

think she would be employee of the month honestly, and Nathan, i always see him there and he’s always the person that helps me out, he is super nice and just genuinely a vibe, the experience was amazing overall.

love shopping at Sephora! The staff were super friendly and helped me find the perfect foundation match. The store was clean, well-organized, and had a wide variety of products. Definitely one of my favorite beauty stores!

I had such a fantastic experience with Kristina from Sephora at Highpoint. I felt welcomed and cared for. I was really keen to sample the Haus Lab foundation but wasn’t sure what would work best for my skin type and tone, but Kristina helped me navigate the right tone and was incredibly knowledgeable, patient, and kind. She listened carefully to… Read more

what I was looking for and guided me step-by-step—offering product recommendations, doing swatches, and even showing me how to apply them properly. I left with quite a few products based on her reccomendations.

What really stood out was how genuine and personal the service felt. She weren’t just trying to sell me things—they actually wanted me to be happy with what I chose. I’ll definitely be coming back and definitely reccommend receiving expert advice and care from Kristina. Please pass on my thank you and appreciation to her. She is a great ambassador for the Sephora band. Fiona

What a scam this company is. You go online to order something and I ask you to download the app and tell you you can get a 12% discount if you order through the app. I downloaded the app and place my order and guess what, there was no 12% discount. I contacted them to tell them about this issue and they said when you receive your order, finish… Read more

your order number and we will refund you the 12%. I received my order and sent them the order number but surprise, surprise, I have to jump through more hoops. Now they want photograph of the items to prove that I have received them even though their courier company can provide them that information. Also, I have already used one of the products because they took days to reply. Do not fall for any of this companies suggested discounts. They will never give you anything for free. They are a disaster of an organisation and I will never buy from them again.

They could not change my delivery address 10 minutes after me placing the order. I said the label has not been created.. I know you can change and they straight up refused. I work in an online warehouse so I know exactly how it works and that is diabolical service. What if my parcel is going to an ex domestic abuser? Thanks, Sephora (sarcasm)!

I won’t purchase Huda Beauty products due to ethical concerns and public allegations regarding ties or sympathy toward Iran’s IRGC. I emailed Sephora on behalf of the Iranian community to raise these concerns and ask them to reconsider carrying the brand but received no response. I encourage shoppers to research before buying.

As someone who stands with the people of Iran, I find it unacceptable that Sephora carries brands like Huda Beauty, which has shown support for the IRGC—an organization responsible for the loss of countless innocent lives. I expect more accountability from a global brand like Sephora. I will no longer shop here as long as my money indirectly supports such ideologies. #BoycottSephora #StopSupportingTerrorism

I’m ending shopping from Sephora because I can no longer support a retailer that partners with Huda Beauty. It is deeply concerning that Sephora continues to platform a brand whose leadership has publicly supported extremist groups like the IRGC and Hamas. I believe Sephora is prioritizing corporate profits over human rights and global security.… Read more

Until you cut ties with Huda Beauty and hold your partners to a higher ethical and humanitarian standard, I will be taking my business elsewhere.

Sephora is selling Huda Beauty products . The woman Huda Kattan officially supports Iranian regime who massacred and slaughtered more than 50,000 of its innocent people for peaceful protesting . SHAME ON YOU SEPHORA. Will never ever buy any products from Sephora .

Hello, I am writing as a parent to formally complain about my children’s experience in your store. My children asked a simple question — whether they could have a makeup remover. Instead of being properly assisted or asked about their age or skin type, they were immediately taken to a product that was not suitable for young skin. The staff were… Read more

rude and unprofessional throughout the interaction. My children were not asked if they needed help beforehand, and employees were talking and laughing behind their backs, which made them feel embarrassed and uncomfortable. This behavior toward minors is unacceptable.

After using the product that was recommended by your staff, my child experienced an immediate skin reaction, including redness, pimples, and peeling.

I am not seeking further product recommendations. I want this incident, especially the way my children were treated and the recommendation of an unsuitable product for young skin, to be taken seriously and addressed.

I look forward to your response.

Worst Customer Service and Ethics ever! Zero stars if I could! No one to speak to settle things. I forgot to add a promo code and they said the order is being processed and there is no way to update it. So I have lost out on a free gift. Every other online company has a procedure for these types of errors. On another occasion the makeup palette I… Read more

purchased irritated my eyes which would itch and water. The request to provide evidence involved me having to send in photos of my eyes amongst other requests. This is a deliberate way for them not to refund purchases. They don’t take calls. There is zero care factor for the customer. I lodged a formal complaint and to date have not been contacted, not even an acknowledgment that my complaint had been received. I am a gold member and have spent so much money supporting this company. For them to cheat me out of a gift is unconscionable. From now on I’ll be ordering directly from the brand websites. Adore Beauty, Mecca and Cult Beauty have excellent customer service.

I received a product unopened for a refund As soon as I opened the box it was NOT taped down to show them a photo unused Sorry you opened it we can’t refund you Seriously. That’s why I love MECCA opened and return you get a store credit. These guys are woffle. MAYBE SEE YIUR REVIEWS HOW BAD THEY ARE. Show details

Shopped on the app, during 1st day of the recent APPEXTRA promo. Spent well over double the required amount. Selected 4 free gifts and checked out. No bonus items included on order confirmation or received in package. Contacted customer service who claimed I never used the promo code. Was sent a redacted copy of the chat transcript with my… Read more

final negative comments removed. Was emailed a survey a day later about my customer service experience. When I went to lodge my feedback (only 1 hour after survey was emailed to me) the survey had suspiously already "closed".

Received a sample that had previously been opened. Asked by email if they could please send an unopened one. Because it was a sample, they replied, I could not have a replacement. That is the short story. The long story involved several emails and a demand for photos which were irrelevant anyway. An enormous and callous waste of my time. Wish I had seen all the negative reviews here before buying from them. Will never shop from Sephora again.

I ordered and paid for products on 26 June. I was informed that they were dispatched on 27 June, expected delivery by 7 July. It's 21 July and I still have not received the order I have paid for. I have repeatedly contacted Sephora by email. There is a telephone number but conveniently it doesn't work. Firstly, Sephora refused to answer my… Read more

question regarding whether the order had been dispatched. The Aus Post app clearly shows that Aus Post never received it. Nevertheless, Sephora insisted on chasing up the 'courier', blaming said courier for not replying. Sephora then finally admitted that the order was never dispatched.

I have requested a refund, which they are refusing to initiate.

I have informed them that as a business with an Australian ABN they are required by consumer law to provide a refund as my order has not arrived within a reasonable time period. Sephora seem to be of the opinion that they do not have to comply with Australian law.

If this is not resolved within one working day, I will report Sephora Australia Pty to the ACCC.

sephora workers are very kind and caring to other people when they come in. I love sephora so much. I bought the lanige lip mask and i am so impressed by it it smothes my lips. Show details

Arrogant behavior, non-existent customer service and unwillingness to help with customer complaints. The return of the bad performing product has been rejected. They do anything to avoid responsibility for their low-performing/bad batch products. They are only enthusiastic to sell you anything, but once you have a problem with their product, they… Read more

will treat you with arrogance and complete indifference. I've lodged a complaint to the Australian Consumer Commission and will never recommend Sephora to anyone. Please, stay away from them!

I went to the Chadstone store and purchased some items and was charged, however their system crashed and didn't generate the receipt despite the EFTPOS machine and my bank account confirming the payment went through. I was required to pay a second time and advised to contact head office for a refund. I followed the instructions, only to be… Read more

directed by head office to go back to Chadstone for a refund. Was treated like they are doing me a favor issuing me a refund when I spoke to the store manager on the phone. Not happy about the run around.