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Sephora Australia

Sephora Australia

Online Store, Physical Store, Product Range (See All)
1.6 from 565 reviews · View Statistics
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Reviews

  • Product Quality
    2.3 (152)
  • Return Claim MadeYes (67) · No (144)
  • Shipping
    1.8 (138)
  • Customer Service
    2.5 (21)
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Brisbane Bay
Brisbane Bay
  • 16 reviews
  • 4 likes

TERRIBLE - sent me products 1 year out-of-date

published

I am still attempting to resolve an issue (with failure to respond to emails re this issue) for them sending me facial products 1 YEAR OUT OF DATE! I would not recommend this company as far as their ability to send good quality products, let alone respond to customer's dissatisfied emails. As my complaint is still unresolved, I have attempted to at least warn others with this honest and negative review of my experience. How a company deals with complaints either wins or loses the confidence and trust of the customer and determines whether or not they will continue to do business with them.

  • Product Quality
  • Shipping
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norma d.
norma d.
  • 5 reviews
  • 3 likes

DISGUSTING

published

Would give less than a 0 if i could, the customer service is appalling, no care whatsoever, dont shop here, go elsewhere.

  • Incentivised Review No
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Devorah
Devorah
  • 9 reviews
  • 4 likes

Shocking customer service

published

This is Devorah Rosen, internationally recognized Australian Artist with several hundred million online followers.

The auto fill on my phone filled in the wrong address details for my order. LX-1211419422287.
I contacted Sephora Australia online, via live chat via email and on Facebook one minute after l made the online purchase and informed them of the correct address.
Mylene from Sephora live chat with complete contempt and disregard for Australian law just told me she cannot assist in any way.
That is Theft and l would like my money returned.

Update
I am sorry but Sephora Australia really are deceitful.
They sent me an email promising a refund and then sent the items l originally bought to some strange address.

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  • Product Quality
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levina m.
levina m.Greater Melbourne (Metropolitan), VIC

Customer Service and Humanity

published

Went to Sephora Chadstone on 6th July 2022. I needed advice on skin care ( cleansing/ moisturising/ primer / foundation). The service I got from Julia was great. She was patient, tried to understand my needs and took the time to give advice, demonstrate and pretty much made the whole experience less daunting. I would highly recommend the store and applaud Julia especially for rising to the occassion in dealing with customers with darker pigmentation as well as novices to the beauty industry. Well done Julia and Sephora.

  • Customer Service
  • Incentivised Review No
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Polly
PollySydney
  • 2 reviews

not sure what is the point of their live chat as no one can help you

published
  • Incentivised Review No
  • Return Claim MadeNo
  • Date PurchasedJuly 2022
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Sharon
Sharon
  • 5 reviews
  • 5 likes

Worst customer experience ever

published
  • Incentivised Review No
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Dot
DotSouthwest, VIC
  • 2 reviews
  • 1 like

Still waiting on an item ordered 30/04/22

published

Placed an order 30th of April. Order was received with an incorrect item. I placed an inquiry through the app and got an automated response noting I would receive a response within 72 hours. 12 days later I contacted them through Facebook and Instagram. I am still awaiting the item I purchased as they have still not sent it to me.

  • Product Quality
  • Shipping
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joezoi
joezoiMelbourne
  • 3 reviews
  • 5 likes

Online Gift Certificate Delays

published
  • Product Quality
  • Incentivised Review No
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Water baby
Water babyPilbara, WA
  • 3 reviews
  • 5 likes

Dodgy!

published

Be careful with this company! they never refund or give you credit vouchers when you return an item. I have always had to chase them up!

  • Shipping
  • Incentivised Review No
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Kate
KateSydney
  • 3 reviews

Fraudulent activity on my account, points deducted, Sephora has done nothing

published

I looked at my account history on the app and have seen that for over 4 years, somebody in another state has been deducting my points. Reached out to Sephora to help and they have done nothing, no points back, nothing. I have spent thousands at Sephora and will be shutting my account down. I was a top tier member for years. Kept wondering why I always had low points for rewards.

  • Incentivised Review No
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Mieke Smetsers
Mieke SmetsersSydney, NSW
  • 2 reviews

Package never delivered and they won't do anything

published

I ordered for $45 in products. Received a text the package was delivered. But no package was delivered. Then they send me a picture as "proof" and it does not even have my mailbox on it. So no idea where or what..... I'm now left $45 out of pocket for nothing. Sephora just said: it was delivered and that's all.

They just lost a customer. Do not order from them. I feel that's how they seek to scam people.

If they would have just send me a voucher or a replacement package I would have been so happy, but nope..... This is so bad.

  • Shipping
  • Incentivised Review No
  • Return Claim MadeNo
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Wish there were zero star option

published
  • Shipping
  • Incentivised Review No
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Horrible customer service

published

Discount codes apply to cart then charged full amount
No refund offered on product despite requesting one after buying the item under false pretences of a discount that was not received

  • Incentivised Review No
  • Return Claim MadeYes
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Mar
MarSydney, NSW
  • 2 reviews
  • 1 like

The staff are there to follow you

published

Shopping or browsing here used to be a fun and great experience. Now, you are followed around and stared at by staff. It is such an uncomfortable experience that I will not be back to the Bondi store any time soon.

  • Customer Service
  • Incentivised Review No
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Shimaa H.
Shimaa H.Greater Melbourne (Inner), VIC
  • 2 reviews

The worst ever experience in online shopping

published

I've made a purchase for the very first time off Sephora app and it was the worst ever experience!

I wasn't prompted with best promotions and discounts at checkout and I wasn't prompted for receiving my free samples anyway at checkout, I proceeded all the way to checkout thinking that it will be applied or thinking that I will prompted to make a selection, but I didn't see any options to select from.

Upon contacting customer service online, support ain't the best either and didn't apply any options of redemption.

Never shop online, their app isn't promising at all!

  • Product Quality
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Questions & Answers

Therese B.
Therese B.asked
Sephora Australia

does sephora Australia stock the Veldere detoxifying clay mask?

No answers
Debra R
Debra Rasked
Sephora Australia

Does your products portfolio in Australia is same as the ones in Dubai ? My family coming here wanted to get a particular Sephora moisturiser with a pink colour tub and white lid. So they found that product in Dubai and wanted to buy the same if possible from the Sephora store here. I am sorry I don't recollect the name of it. Hope to hear soon.

No answers
Anna H.
Anna H.asked
Sephora Australia

I often shop at Sephora when travelling overseas and have noticed that the Sephora Collection overseas includes many items that are not available in Australia. Specifically, I love the Sephora Radiance Cleansing Foam but can not purchase it online in Australia. Why?

No answers
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Sephora Australia

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