4,500 reviews
AI reviews summary
Pros
Cons
Verdict
Service Today is highly regarded for its prompt response times, professional staff, and tidy workmanship. However, the service is consistently noted for premium pricing that often exceeds local market averages and a lack of itemised transparency in quotes. While reliable for urgent repairs, the costs associated with diagnostic fees and replacements are a recurring point of friction.
Don came out today to fix my hot water , very professional and efficient, explained everything clearly and had my hot water working properly in no time. Very happy with the service, thanks again Don
Just wanted to say thank you to the service today Team and Don for coming out and getting my hot water working again. I was so stressed until they came out and explained what was wrong before replacing my hot water unit on the same day!! Thank you again to the team.
Reviews with attachments
Friendly, efficient and quick clean service, highly recommended this service. Show reply
We had an emergency plumbing situation with flooding and toxic waste. I hadn't used Service Today before but I'm so glad I did. It was a whole day job and the team came it in force to get it done. They were courteous and explained step by step what needed to be done. They left the work site clean and tidy and we now have a new underground pipe and no nasties to deal with. Very happy with the outcome. Show reply
Mustafa and Brad did an excellent job at replacing our gutter, came early, had all the right equipment, were friendly, worked so hard for hours to complete the job to customer satisfaction. Extremely happy with both their workmanship. Highly recommend these two guys if you want a job done right. Show reply
Today I had Daniel and Matthew come out and install a new Mitsubishi 8kw aircon and also clean Mum (86yrs) aircon. They were very professional, courteous and willing to answer my many questions while they worked. No mess was left and everything left in it's place. Much appreciated for your efforts and doing a great job. Show 2 replies
Andrew and Chris came out to quote and fix my air conditioning unit. They found two gas leaks. Chris was prompt to fix the issue, and was a very approachable and a lovely guy. The job was completed in a quick timeframe. I’m very happy with the work carried out. Thank you Chris. Show reply
Adam came out to move two water meters. Adam was friendly, on time, and kept me informed of the progress. He did a fantastic job, and did a though clean up. Would highly recommend. Thanks Adam. Show reply
Very efficient online booking for tech to review/diagnose and recommend replacement; told about a week to wait for transport from Melbourne but contacted <24hrs later saying they had a unit and could could do today - four tradies arrived - disconnected old unit and replaced with new - very friendly and efficient crew - thank you very much - Dr. Paul Devenish-Meares Show reply
Amazing service. Booking was a pleasure, so nice on the phone. Blake came out and was very friendly and accomodating. Completed jobs there and then. Good prices and professional service. Definitely using this company for future jobs. Thank you so much. Show reply
Fantastic service and advice. Professional conduct and friendly manner. Plumber also happily spoke to my land agent regarding her concerns on the property. Show reply
Great team of people came and assessed what the issue was, explained clearly what the issue was and what solutions were available. Once the job was done they cleaned up the workspace which was greatly appreciated. Nice friendly and respectful people. Will definitely use their services again. Show reply
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I am happy to refer Eric to anyone needing a plumber. He was knowledgeable, respectful and very polite. He promptly completed the job and left everything nice and clean. A pleasure to deal with. Show reply
Had a new rainwater pump installed to my tank and a tap so I can utilise the water better. Happy with the installation looks neat and tidy. Very nice installer friendly and not intrusive. He explained the use of the tap for rainwater/mains water. Show reply
The cost to change one circut breaker $421.00 which is basically rip off, the guy said he took out the call out fee which is $120.00 , the total was $540.00 only when I said this is very expensive, it's terrible for the average person today,the guy that did the job were really good but the price is ridiculous expensive.I won't use this company again.Even my own electrician said it was very expensive.
Electrician was there 10 minutes and charged $600 for turning on 2 switches, as he said he had found the fault. Thankfully I called the manager who agreed they had not upheld their promise to not do any work without quoting. So we only paid the call out fee. The quote they provided was double what we had the work completed for. Would NOT USE THIS SERVIcE AGAIN EVER.
My ceiling fan stopped turning but the ligh came on and when l pressed the remote it beeped. I thought I'd get an electrician to give me a quote for repair. Not knowing one checked through what was available in my area and contacted ServiceToday thru their website. They said it costs $49 to come out and check it but if l let do the work… Read more
(paraphrasing) they'd waive that fee. I thought that wasn't too bad so l agreed to b have them call. Eli came out and l told him the problem and he said it would cost around $350/$450 for the investigation....l said what's that for? so he went on with his lengthy explanation of getting tools, checking the motor etc etc.so l responded so that's for getting the fan working? To which he answered, no that's just the investigation.... so on top of the $3 or$400 l'd have to make another payment? YEP!!! I said can you send me that, which he did and l nearly fainted. I fan which l bought at Bunnings about or 6 years ago for less than $200 and had it installed by an electrician from Air Tasker for $150 was now gonna cost me more than $500, just for the repair. So l grudgingly give him the $49 for that advice and decided he should go ( with my money). He knew l was a pensioner but he was pretty cavalier about it. Good business huh? Just go around getting $50 cos I'm sure the majority of pensioners would NOT be taking up their service. So at the moment l am sans fan but l still have my delonghi portable air conditioner and l must thinking what l should do about the fan. I think expecting a pensioner to pay for"an investigation" without even having it fixed is a liberty. I can show the invoice he sent for the"investigation"..Also, I've had quotes over my long years for various jobs involving electricians, plumbers and handyman but never have l had a quote for an investigation. Very disappointed and wonder if he'd have said the same thing if l was a man...hmm? Service NOT Today, or any day! :(
Dear Trisha, We apologise that you had a negative… Read more
Latest follow-ups
Service sounded good on the phone, and the plumber was able to attend reasonably quickly, to check a leak in the laundry in out apartment. Cost was $378 to pull the washing machine out to assess the leak. Seemed very high but at this point I… Read more
didn't know how serious the issue was, so I agreed (foolishly, as it turned out). Then the issue was found - a leaking washing machine filler hose (can get for $19 at Bunnings). Quoted price to replace this was $550 (on top of the assessment fee). This seemed unbelievable to me, so I questioned it, and the price was then reduced to $350. Still a ridiculous price for a job that involves unscrewing one hose and screwing back another. Josh the plumber lied to me saying that this job needed legally to be done by a plumber, which I later found out was not true. I would not have gone ahead with this if he hadn't lied, or if I'd known the predatory pricing of this company. AVOID SERVICE TODAY, THEY LIE AND THEY HAVE EXTORTIONATE PRICING!!
Follow-up · After my intital review, I was informed that a representative from Service Today would contact me to see if there was any better resolution possible. However as expected, no-one from Service Today has contacted me in the month since. Another example of this company's dishonesty. Please DO NOT use this company! They are liars and take advantage… Read more
Dear Bob, We appreciate you taking the time to… Read more
I purchased the house 10 months ago and recently noticed that the sinks and toilets were taking a long time to drain. Tried drain cleaner, but it didn’t do anything. Service Today sent out a plumber who investigated the situation and he advised… Read more · 1
that tree roots had broken into sewerage pipes and that a specialist team was required to do drilling to get rid of roots, then re sleeve the pipes. The team came the next day, led by Ben, and as they fixed one issue they discovered several more. The original estimate had to be amended up a couple of times, but all problems were fixed. The site was left like they were never there, and the team were terrific and very professional/friendly. The job was expensive, but had to be done. I highly recommend Service Today.
Follow-up · The work started just before I went on holiday to QLD, and hadn't finished by the time I left. There were holes, pipes, tents etc in my front garden when I left, but you would have never known they had been there when I got home. Issues kept appearing and it took over 3 days start to finish. They didn't require indoor access, just front and… Read more
I had a very disappointing experience with Service Today. I first contacted them on 1 July 2026 because my heating system had stopped working. I was initially quoted around $300, but the final bill came to $1,108.80 - more than three times the… Read more
original estimate.
What made the experience even more frustrating was the amount of time it took to resolve the issue. My heating wasn't finally repaired until 20 July 2026, almost three weeks later.
To make matters worse, just three days later, on 23 July 2026, the heating stopped working again.
After paying over $1,100, I expected a reliable repair and much better service. Instead, I was left with the same problem, a large bill, and a great deal of inconvenience.
Based on my experience, I cannot recommend Service Today. I hope they improve their workmanship, communication, and quality control so other customers don't have to go through the same frustration.
Follow-up · What caused the delay was the fact that we had to wait for a capacitor and Gas flue fan to be replaced it. Ken Hall came to our house after and said there was absolutely no reason to replace the capacitor. So yes, parts were replaced twice and both times we had to wait more than a week. Yes, a refund was offered on the condition that I would… Read more
Dear Andreia, We apologise that you had a negative… Read more
Positive reviews
We would like to express how happy and impressed we are with your team. Your technicians are truly remarkable, prompt, greatly appreciate their expertise, professionalism, good manners, excellent customer service and above all their reliability! Special shout-out to Elei, Anthony, Alex and two of your guys. They were all fantastic and credit to… Read more · 1
your company. We would highly recommend your team to our family and friends! It is a pleasure to deal with a team that takes pride in their work and genuinely cares about their customers!
Keep up the great work! Agnes & Roland
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Had a great experience with the team from Service Today who came highly recommended by a colleague after receiving a ridiculously expensive quote elsewhere. Ave and Brodie came to inspect and repair or air conditioner, it’s so great to know we’re now all set for the warmer months ahead. Both Ave and Brodie were total professionals and kept me updated with what they’d found to be the problem and how they had resolved it. Highly recommend! Show reply
Dane T came in to replace the hot water system and finally my recent luck with tradies turned around! Dane is an absolute professional who went above and beyond. He was the first on scene, arrived early and tackled every logistical obstacle with his impressive problem-solving ability. He went on to work like a trojan, with a level of detail, skill… Read more · 1
and workmanship that I have never before witnessed. He clearly takes much pride in delivering the best results and taking into account every aspect of safety. (All at a price that couldn't be matched.) The job was completed by early afternoon, and I was ecstatic with end product. To anyone who needs a really good plumber and doesn't know where to look for optimum service they can afford, I found the answer yesterday. Call Service Today and ask for Dane T.
Negative reviews
Extremely disappointed – money-grabbing service We called this plumber after our neighbour noticed water leakage. When they arrived, the guy immediately blamed our irrigation system without using any leak detection equipment at all. He then charged us an unusually high amount ( $ 4800 ) just to disconnect the irrigation system. The leak got worse… Read more
after that. They came back and charged us again $1100 ,this time for gas detection, which should have been the first step on day one to actually locate the source of the leak. Once they finally found the leak spot, they gave us another dodgy, inflated quote to fix it.($ 6500 ) Total rip-off. Avoid this company if you value honest work and fair pricing. They seem more interested in racking up charges than solving the problem properly. Ali from Templestowe,VIC 3106
Dear Ali, We apologise that you had a negative… Read more
Extremely Disappointing – $681 Diagnostic Fee Followed by a Nearly $6,000 Quote! I am extremely disappointed with my experience with Service Today Plumbing and would strongly encourage others to ask detailed questions about pricing before agreeing to any work. We specifically asked the plumber for an approximate replacement cost for our hot… Read more
water system BEFORE agreeing to pay $681 for diagnostic testing. We were told an estimate could not be provided until the investigation was completed.
After paying $681, we were presented with replacement quotes of $6,082.56 (regular) and $5,799.78 (VIP).
Had we known the replacement would be quoted at approximately $6,000, we would NEVER have agreed to the $681 investigation.
We were also told the diagnostic fee would be credited towards replacement work, but this was useless to us when we declined the expensive quotation.
After escalating our complaint to senior management, including the Customer Care Manager, we were offered just $200 as a goodwill refund, leaving us $481 out of pocket. Our request for a full refund was refused.
My concern is not simply the high prices. It is the lack of meaningful upfront pricing information despite specifically asking for it.
$681 spent simply to discover that the proposed replacement was far beyond what we were prepared to pay.
An extremely disappointing experience. In my opinion, the pricing and customer care fell well below expectations.
I cannot recommend Service Today Plumbing based on our experience.
Job Number 831899 – Updated review after resolution - I'm updating my review now that Service Today has addressed my concerns. I received a further adjustment to my invoice, and the electrician returned to fix the door to my electricity box. It took nearly 8 weeks to get there, but I'm satisfied with the outcome. My advice to other customers:… Read more
persevere, because it can pay off. For context, I called at 6:50am on 26 August 2026 and had an electrician at my home that same morning, within the 8-9am window. I appreciated the quick response, and the electrician was knowledgeable and courteous. The job took around two hours, including a trip to the electrical wholesaler for a part. My original concerns were the final invoice of $506.58, even after a $100 discount, and the door to my electricity box, which wouldn't close after the work. Pricing and follow-up took longer to resolve than they should have, which is why I've settled on 3 stars rather than more. Customers value clear upfront pricing and prompt accountability if something goes wrong. That said, I'm glad the company reviewed the charge and made it right in the end, and I'd happily see the rating improve if the experience becomes smoother for future customers.
Recent reviews
Our hot water system was leaking. The team from Service Today were prompt in getting a quote for a new system which included relocation from indoors to outdoors. Installation was easy and completed within a day of receiving our quote. Very happy with the service they provided and highly recommend them. Show reply
I was looking for a local electrician for what I understood to be a relatively small job following replacement of some plasterboard to ceiling and a wall. I needed a ceiling power socket and a ceiling light reconnected/installed (they left in the roof space with junction boxes on the ends), as well as existing wall switches for both ceiling light… Read more
and power socket to be reinstalled. I had already explained the job to the lady on the phone before the appointment and my call was made to a local electrician
I don't know why Service Today turned up for my job. Anyway, the electrician arrived, gave me a very expensive quote and was told the job was unusual because the electrician needed to investigate and identify which existing wires belonged to each fitting. Based on that explanation, I agreed to proceed. The total cost for the job was $1,004.03 after a 5% discount around 2.5 hours (I thought it was 2 hours as the electrician told me this is what he got allocated to my job). The ceiling light that i supplied was deemed faulty after installed to the ceiling. Then I asked the electrician if could help to install the old one up as least my garage has light. he was a bit rush but he did. The wall switch was crooked and has a hole at the top edge. He told me the work from the plaster people was bad. I received the invoice later on the day and found the jobs listed in the invoice don't match the actual work. Hence, I contacted Service Today to seek for clarification.
After 4 weeks, I contacted the customer service and the Queensland office, their replies are: - ceiling light $348.40 - the ceiling light wasn't faulty. it was because of the emergency backup, requires to run with a permanent supply (I didn't receive this advise, I was told the light was faulty), and the high cost because the electrician needed to go into the roof space. - ceiling power socket $708.47 - invoice said “INSTALLATION OF 10 AMP GPO (NS) – Wire and install new 10 Amp GPO, up to 15m cabling. Test & commission.” Even though no new cables, no new supplies and no new circuit required. I was told the charge was corrected. Because the electrician had to go into the roof space, that is why the job was priced as an installation rather than a straight replacement on existing wiring. - offering a discount price $250 to replace the existing old ceiling light to a new standard garage ceiling light (own supply) - wall switch doesn't straight and has a hole: because the hole cut too high and the existing mounting clip at the back cannot adjust - I was told I did not get charge for the wall switch (I told the electrician what needed to be done when he first arrived, and I believed the quote was including them)
Overall my experience with Service Today paying $1000 I expected to have a high quality result and a professional recommendation or solution plan. At the end of the job, I looked at the wall switch and the ceiling light, I cried. I feel there were a lot of miscommunication, lack of transparency. It was a very stressful experience.
My Coolair evaporative needed a service. I got 2 quotes from Service Today. The 1st was to replace filter pads and clean $1k. The 2nd quote was $6k to replace the unit because it was old and I was told parts were becoming scarce. I engaged [Name Removed] for a quote and he told me to keep a wide berth from this company. $250 to clean, pads… Read more
were perfect inside. The grey/mould look you can see from the outside is a 1-2mm cardboard like component which does not affect the unit or cause issues. Unit can be serviced for a long time to come.
Dear Vivian, We appreciate you taking the time to… Read more
Dear Savitree, We appreciate you taking the time… Read more (+1 reply)