Service Today

when i look up online for plumber and a nearby plumber business website showup and straight away received a call from service today which i was confused how that happened. later i realized they registered multiple websites to link the to they database. this is a form of misleading and unethical. the next day i need to replacement my hot water… Read more

system that we quote $9050 for supply and install( after the discount). i was mislead into signing the contract that the salesperson said the unit itself cost over $5000 and $4000 for installation. when i checked the same model of the unit, it online pricing is bewteen$3300 and $3500 (free delivery). when i refused to go ahead with this contract, the sale person it is the same brand but different unit hence it is cheaper (it is put in writing via text message) and they can make next day installation just for me. when i look into this deeper, i found out the installation and material is around $1500-$2000, not as quoted $4000. when i email the manager [Name Removed], he said it is the overhead and markup the company that have to markup. when i called around local plumbing for a quote on same unit and installation it is around $5500- $6000. so, i lead to believe it is sale tactic the company use to mislead normal person in signing expensive contract and use multiple business website to generate lead to they business. i have paid $5900 so far and now going to disputing this matter. currently going through CBS and ACCC to lodge a complaint.

Disappointing experience with their quoting and pricing transparency. I engaged Service Today to inspect a leak and paid their $189 call-out fee. They quoted me $3,795 for a few repairs, including $1,600 just to replace a standard AC condensate pump. Because the price seemed extremely high, I looked up the exact pump model they quoted, and it… Read more

retails for roughly $250–$300 at standard supply stores. When I emailed management to request a simple, itemized breakdown of the labor vs. materials (which consumers are entitled to ask for), they refused, stating they only offer 'fixed pricing' and wouldn't break down the individual tasks.

In my opinion, charging an upfront fee only to provide what feels like a vastly inflated, un-itemized quote is a very poor business practice. I ended up purchasing the pump myself and getting it installed for a fraction of the price. My advice: always look up the cost of the parts they are quoting you for, and don't feel pressured to proceed just because you've already paid the call-out fee.

A WARNING TO ANYONE THINKING OF USING THIS COMPANY. I had Service Today come to my home to replace three light switches and two external downlights. After arriving late, [Name Removed] provided a quote for the work. The light switches were $293.88 for a single switch and $389.86 for a double, supply and fit. These are priced at less than $10 at… Read more

Bunnings. The total quote came to $1939.48. I was furious and ordered [Name Removed] to leave immediately. I have attached the Invoice for call out fee to prove they came today. I wish I had checked out the reviews first.

WOULD I USE SERVICE TODAY AGAIN .... NO I had a complete blackout on Monday evening. Called Service Today for an evening emergency as I was in the cold dark of night. No one available during the evening so the next day was the earliest for a… Read more

call out. Therefore this call out could not be classed as an emergency call out. Stated the call out was $720.02 Fault Investigation up to 20 minutes $210.03 Investigate HVAC System 45 minutes $515.16 Call out Fee $49.00 Must admit I said OK just fix the problem as that morning was zero degrees. It was the ducted heating system so he simply turned off the Switch.

I then I asked for a quotation to replace the Mitsubishi reverse cycle ducted heating OUTSIDE UNIT & CEILING UNITS ONLY. I was offered a call out fee to see if it could be repaired at another cost of $300. As the unit was 15 years old I declined.

Service Today's quotation was $24,557.48 just to replace the outside and ceiling units. No ducts, no controller, no vents and no zones, just the units. I live in a single storey home and not a commercial building.

Reality suddenly set in and I was annoyed that I had been conned out of $720.02 in the first place. I thought enough was enough so I went onto High Pages to find another quote.

[Name Removed] from Profresh Airconditioning Pty Ltd came about 2 hours after I listed on High Pages. [Name Removed] looked at the job at hand and Quoted $10,500 to do the exact same job as Service Today. The best service I have ever had in my 70 odd years of life. Installed the next day by wonderful young men who did a fabulous job. I cannot thank Profresh enough for their immediate response to my call for help. I will ask for their assistance when I will have sufficient funds to install a split system in the other part of the house for winter 2026.

I highly recommend Profresh Airconditioning Pty Ltd for great workmanship, service and pricing.

Now this was a saving of $14,857.78 That is an immense price difference. The job was completed today and the ducted heating is working beautifully.

Don't use this company, they are overpriced and very dodgy. I complained about how little time the 3 techs were here, and charged $1700 to install 2 power points off existing points. They left a hell of a mess and when I rang them, the tech rang me… Read more

and threatened to come around..... I lodged a formal complaint was paid hush money - a whole $100, which came with all sorts of conditions not to write a review anywhere. Idiots did not word it correctly, so would be unenforceable at law - NEVER USE THEM

Tas fixed our shower yesterday (1-182-769). He made our shower look like new. All the work was completed on time and professionally. He also fixed our bathroom sink at no extra cost. Thanks, Tas, for a job well done Show reply

Just wanted to leave a review about the service received over the last two days.... Mustafa and John came yesterday to assess a burst pipe. Quote was accepted and he assisted thoroughly with the humm payment process. I can't regard them highly enough They returned today and completed the job in a timely manner. Mustafa has been absolutely… Read more ·  1

amazing with assisting above his means and even mentioned the water pressure being really low when he could have just fixed the burst pipe and leave. You dont get that kind of service anymore but we did with him. We will definitely seek service today again and request them if available. Customer satisfaction on point

Thankyou for employing such great honest hard-working men

Regards

Annie, Phil & Vera

My step father got services today to fix few lights, they took advantage of his anxiousness of next door’s fuse box blown up, and almost convinced him of spending over 10K to replace the whole fuse box! The only reason they couldn’t go ahead is because he didn’t have the money and got me involved. He still ended up paying for a very expensive… Read more

invoice for very basic things. And they started changing an earthing rod before asking for permission or shown him what is wrong at the first place. And I am still waiting for a compliance certificate to be emailed! Do not use them!

Please be extremely careful with Service Today. If you’re in a vulnerable or urgent situation (no hot water, pressure, etc.), get multiple quotes immediately and don’t let the “we shifted jobs for you” line rush you into signing. What they do feels opportunistic and exploitative and, quite frankly, should be illegal. I will be taking this… Read more

further with Queensland Fair Trading. If you have had a similar experience, I highly encourage you do as well - we are stronger together!

Our story

We have just had a gas hot water unit replaced at approximately 250% of an average quote.

When I contacted ServiceToday on Friday regarding the failed gas hot water system, I was told the next available actual job day would be Tuesday, but they would start with giving a quote, same day. A few hours later, the technician arrived saying other jobs had been “shifted” and he could help me straight away. Under pressure — no hot water for tenants, Friday afternoon, and feeling completely out of my depth — I trusted him and signed the quote for $4.6k.

What I didn’t realise until later that day the same Rinnai 26L continuous flow system is routinely installed for $1,600–$2,500 in Brisbane area. I felt emotionally manipulated and taken advantage of. As a stay-at-home mum recently managing our investment property, I relied entirely on their professionalism and integrity. Instead, I was hit with a quote / bill more than double the normal price.

The charity branding on their vans and website gave me a false sense of trust and security. I now feel that was used deliberately to lower people’s defences.

Stay away!

A simple leak in out roof was fixed quickly, but way too expensive. $1000 for 1.5 hours work (which was done correctly). The plumber did quote us and we could (ie should) have said "no", but it was all framed as a big job and the ceiling was leaking, so we accepted. In hindsight I could've done it myself and any other plumber for a third of the… Read more

price.

UPDATE: as promised by ServiceToday, the customer service representative did contact me and heard our complaint. After some to and fro-ing they offered a substantial discount. In itself that is a good customer service. Not amount not quite what I had in mind but nevertheless adequate. They pointed out that of course the quote was agreed on. All in all not the best plumbing experience but also not the worst.

Rhys came out to fix my kitchen pipes. Easy communication, clear quote for problem resolution before work was started and within 30 minutes and job was done. Friendly and professional, Thank you Rhys Show reply

My experience with the onsite side of the business was not great, the communication needed improvement and initially put me off to the point where I did not accept the job/quote. I finalised the visit after 5 minutes. I found the prices quite high, the tech's approach felt scripted and the lack of options frustrating. The tech attending site… Read more

did not listen to my background at all to fully understand the situation, or look for/suggest alternate ways I could approach the problem to keep my own costs down and move forward. ie spend money diagnosing an issue, replace the unit fully, or various other options. eg no use spending $700 to test for a gas leak if the unit is faulty and another $xx thousand dollars is needed for a new unit I subsequently called Aquamax/Rheem and they gave me a suggestion to do, to narrow down the issue and make sure it was the unit, before engaging them. This was great! and exactly what Service Today could have done, but didn't. On a positive note, Brian from the Customer Care Management team called me post job and we had a great discussion about how the visit went, what is learnt from it and any takeaways. This side of things is excellent, for service based companies to understand how their service is in reality.

I had Taz do my grouting and tiling in my ensuite and his work was excellent. Taz is so precise with his work and I am extremely happy with the end result, he is very professional and knowledgeable and has a lovely personality and his work is top notch I would thoroughly recommend Taz as his results speak for his work commitment Highly recommend Show reply

Service today plumber turned up early to attend to my blocked kitchen sink , great service friendly knowledgeable tradesman , work completed within 20mins and at a very reasonable price, I definitely recommend Service Today and have no hesitation in using their services again . Show reply

Very disappointing experience with Service Today. I was told the $49 call-out fee would be refunded, but I never received it. I was also repeatedly contacted during the day while at work, being pressured to pay $749 for an oven installation, which is extremely expensive. The plumber then claimed there was a gas leak from my hot water service,… Read more

shut off my gas, and said it had to be reported and couldn’t be turned back on. I was quoted $3,265 for a replacement and asked for a $1,300 deposit immediately.

I got a second opinion from another licensed gas plumber who confirmed there was no leak at all.

Overall, this felt misleading, overpriced, and very high-pressure. I would not recommend.

Good electricians, but extremely overpriced. I was charged nearly $3,000 for four hours of work using existing wiring, and told the high price was due to fixed “codes” that ignore how simple the job actually is. I was later offered a refund only if I agreed not to leave a negative review. That alone says everything................In the meantime,… Read more

they refunded the call‑out fee on the basis that the quote proceeded as a job. Be very careful and get other quotes before using this company.

**Edit: After raising concerns about pricing, ServiceToday contacted me and worked toward a partial resolution. They installed an additional downlight at no cost, and the electrician (Gareth) was professional and helpful. I appreciate that the company listened and took steps to address the issue. The matter ended positively, but I will still be getting multiple quotes for any future trade work.

Stay until the end because it gets worse. A technician came to my home, and quoted $832 for a clean, my ac was leaking and he told me there was a blocked drain. He wouldn't do it that day because they refused to take invoices, which was lucky because I found a guy running his own business who did the same clean for $175. My partner then called… Read more

them to cancel the clean. It was an off shore call centre. They told him we need to pay a call out fee of $150 (for nothing happening, a guy just looking inside the unit). My partner said no, we won't be doing that, it advertises $0 on your website for call out fee. We haven't signed anything, and $150 is nearly what it cost to get it fixed.

Fast forward to today, I get a call from their head office, not a call centre this time, the lady on the phone is insisting I must pay the call out fee. She was very rude and unprofessional and cutting me off on the phone. I tried to get about 3 sentences out to tell her that a guy came and eyeballed it, that no work was done, that nothing was signed, and that their "call out fee" was what I paid to actually have it fixed. She started rudely saying I was interrupting her, when in reality she just wouldn't let me tell her the full story. I had already warned her at this point if she kept interrupting me I was just going to hang up. So I hang up. But now I have severe anxiety because I'm actually an Autistic person with trauma.

The man who came out here seemed super judgmental and also gave me anxiety. Should have known because when my dog sniffed him (miniature dachshund) she went absolutely ballistic and has never done that. In comparison with the man who actually fixed my aircon, he didn't make small talk, was wonderful, tapped my phone at the end of the service and that was it.

Find a small business, do not hire service today, $832 for a clean is a joke.