I am very happy to recommend Shine Mirrors. The mirror was absolutely beautiful and if anything, looked even better than what was advertised. It was the customer service that really "shined" at Shine. The delivery was faultess. Sam and her team in Customer Service were so helpful with a few queries that I had. They went above and beyond to help. I would very highly recommend the mirrors and the service from this company.
We love our mirrors! They perfected our master en-suite. Great quality product and very efficient communication with the company when we had questions. Highly recommend!
Shine Mirrors has the best range and variety on all the sites I looked at. I had chosen a mirror and added to cart but kept perusing their site and stumbled upon the Frenchie Arched Gold Wall Mirror - she was priced substantially higher than my original choice but she was soooooo pretty and had more character than the general run-of-the-mill gold… Read more · 1
framed mirrors I have seen - I had to have her. Delivery was only a few days and their customer service is exceptional.
Reviews with attachments
Professional advice & service – I like the culture of the company. The team is very professional, efficient and friendly. It’s an online store but you talk to the real people not the robot. English is not my first language. But they tried to understand what I needs and how I think. They don’t just ask, they mean it. So far this is the best online shopping experience I’ve had. Show reply
Beautiful quality mirror - the customer service I received was excellent, they went over and above. Show reply
Ordered and was delivered 2 days later! Great customer service and delivery. Love my arch beaded mirror, great quality and would buy from this business again :) Show reply
Excellent customer service and high quality products. We love our new powder room mirror! Show reply
We have now been able to install our Shine mirror and couldn’t be happier. It is very sophisticated and a perfect fit. Show reply
I purchased a mirror online from Shine Mirrors, and I couldn't be happier with the result. The service I received was fantastic, and they fixed an error I made efficiently and quickly. The delivery and packaing of the mirror was top notch and I couldn't fault it. The installed mirrors look fantastic, and I would definitely recommend to others looking for interesting styles of mirrors. Thank you Show reply
Ordered the Dario mirror with LED lighting and Bluetooth and have not been disappointed. It has given us a premium quality finish to our bathroom renovation. Ordered the mirror and it was out of stock but was contacted to see when I required it by and was told that it would be available in 4 weeks and it was delivered on time in the 4 week period. Cannot recommend highly enough. Show reply
The mirrors were exactly how they were in the images, and fantastic service too including checking to make sure they arrived okay. Show reply
Loved these mirrors for our space exactly what we were hoping for postage was very quick and efficient too. Couldn't be happier ☺️ thanks again guys Show reply
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Very happy with my purchase from Shine Mirrors Australia. The mirror arrived exactly as described and looks fantastic in my space. Great quality, no issues at all. The whole process was smooth and professional. Highly recommend Show reply
When I started looking for a gold framed mirror this one truly stood out to me. Delivery was quick and installation easy. Now my newly renovated bathroom looks and feels warm and looks beautiful, a little exotic too! A perfect addition to the gold finished accents, Moroccan basin, and pendant light - I hope others feel inspired to be brave in choices. Show reply
Great mirror, great communication when there was a short delay. Show reply
Good customer service, answered my questions really quickly. Mirror arrived as promised, no issues there. Very happy with the product itself, and also great customer service after it arrived with tips on getting it put up etc. Show reply
I could not be any happier when my husband's 70th Birthday arrived Black & Gold glass tray. It was more stunning than on the website. It was a Pre-Order and was certainly worth the wait. Packing was excellent, communication was fantastic and arrived in one piece. Would definitely recommend if your wanting something a little bit different and classy. Show reply
We love the mirror we got from Shine mirrors, it's awesome and suits its position above our fire in our front room. It took a while for the mirror to arrive but it was worth the wait. Will use Shine again. Show reply
Latest follow-ups
Fast and efficient service. From the time I contacted them and placed the order to the time it was delivered. Everything was handled really well and all my questions were answered well. The mirror looks great and works well with the different light… Read more · 1
modes. My only concern was that the screws provided with the mirror were really slim for such a heavy mirror. So I used bigger and fatter screws that I have just to be sure.
Follow-up · The demister works really well. Installation was easy but it is a heavy item so you will need two people to install. Favourite light mode is warm white.
Positive reviews
I had a great experience with the purchase of my new mirror. Staff offered excellent service, shipping time was very quick and packaged very well. Overall very happy and would use again. Show reply
Shine Mirrors were great to deal with. The mirrors we wanted were not in stock, but we were kept informed as to when they would be arriving and if we wanted to look at an alternative if we didn't want to wait. Mirrors arrived perfectly and we are very happy with them. Show reply
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We ordered a Serena Black Large Wall Mirror. It looks better in real life. It is a beautiful mirror and we are so happy with it. The delivery service was also very good and the mirror arrived so quickly and in perfect condition. I will definitely use Shine Mirrors again to purchase a mirror in the future. Kerrie Show reply
Negative reviews
While I had great support from [Name Removed] at Shine Mirrors, the actual mirror has been a disappointment. I ordered an 'Anthony' which is described as a 'Frontlit and Backlit LED Mirror'. It is not 'frontlit' - there simply is a strip of frosted glass around the perimeter and the light from the LEDs at the back is reflected from the back wall.… Read more
When I read 'frontlit' I expect LEDs that are facing forward and will shine some light on me, not light that simply bounces of the back wall. I would have returned the mirror but I have altered the hanging brackets and I am about to move house so don't have the time. In summary, good service, disappointing mirror.
This was a bad experience. The mirrors we ordered (guess where they were made). The money we paid for the quality. Delivery was a poor process. 3 days after the time they said and delivered at 8.30pm. Once we realised the poor quality of the mirrors, we sent photos of our concerns and shine mirrors ( through Jackie) said this was standard. they… Read more
offered us $68 refund on 2 mirrors that cost $908. Remember (guess where they were made). Without much research or many calculations these mirrors probably cost about $100 tops to make and that’s for both. Anyway we have had a bad experience with these guys. If you want a quality product, made in a country by people that take pride in their work. Then DONT buy anything from Shine Mirrors.
I have just tried to leave a review on the actual shine mirrors website and with over 2000 reviews,… Read more (+1 reply)
Wash, rinse, repeat – We ordered the art deco fan mirror in the extra large size. Our mirror arrived broken. On delivery the box was damaged on one side. On opening the box was the wrong way round with the ‘this way up arrow’ going across the mirror, side to side not top to bottom. The damage to the box was in line with the side corner of the mirror and that side… Read more
segment of the mirror was cracked. The ‘protective’ foam inside the box was also very thin and in multiple pieces which had allowed the mirror to move around inside the box during transport. I contacted Shine by email with photos and explained about the box being sideways and the mirror having been able to move around in transport. They advised they would provide a replacement but nothing was mentioned in regards packaging so I tried to contact them to discuss my concerns. Their phone number went to a messaging service (to date I have not received a call back) so I sent an email requesting that they look at how the mirror was packaged to try and minimise the chances of damage to the replacement. I received an email response from ‘Jackie’ saying “We apologise if the packaging of the initial mirror was not sufficient. Rest assured, we will raise this concern with the team and ensure that the mirrors will be adequately packaged and labeled.” The second mirror arrived - there was a fragile label affixed. This label was in opposition to the ‘this way up’ arrow. If the arrow pointed up the label was upside down and if you could read the label the arrow was upside down - good start. There was damage to the side of the box -sound familiar. On opening the box was again around the wrong way, directional arrow going across the mirror, not top to bottom, the mirror had moved around in the box due to the thin foam in multiple pieces, the edge of the mirror aligned with the damage to the box and surprise, surprise the mirror was cracked again - same segment. The full extent then of Shine’s effort to address the packaging issue was to do exactly what they did the first time and then affix an upside down fragile label. I decided not to go for third time lucky (and requested and received a refund). Shine’s complete lack of care in addressing the problem raised is my issue - they clearly just couldn’t have given a rats. Good thing though - found the mirror elsewhere - better price and they double box their mirrors for delivery - shop around
Dear Shauna, It's unfortunate that you've… Read more
Recent reviews
Shine Mirrors is a well-respected company to deal with their upmost professionalism and friendly gestures that provided the wants and needs of our client and customers. Dealing with Sam and Jackie was a pleasure. Show reply
Great customer service and follow up. Shine had the exact mirror we were looking for and at a great price. The mirror arrived quickly and in perfect condition. I would highly recommend Shine Mirrors. Show reply
Excellent communication from Jane. Requested extra packing for safety in post. Xandra Brass Round Mirror arrived in record time and the packaging was extremely robust. Price very competitive with complimentary postage. Wholeheartedly recommend Shine Mirrors Australia. Show reply
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We contacted Shine Mirrors straight from a web search and were very happy with our choice. Was a logistic challenge having the mirror fit in our lift based on the size of the mirror but all went rather smoothly. Very happy with our mirror. Show reply
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Dear Doug, We understand this may not… Read more