Shopify

This company protects scammers. Reported to them a scammer shop operated by a company in HK almost 4 weeks ago, pointed to them other domain where the same scam is also running. Asked to shut them down and provide a refund(paid through their Shop gateway). They sent me an automated email saying they investigate but they did nothing apart from… Read more

ignoring my emails.

I've warned Shopify I would not let it go and this's just a beginning.

A few reviews already left warning others about what Shopify does and social posts about it are coming too.

Useless when it comes to complaints about missing goods. Cannot chase up complaints as once you lodge it nothing happens. I have been chasing an order placed over a month ago and no response. Do not recommend.

I purchased items from two seperate merchants via Shopify. One has never arrived(after 2 months), the other was clothing( undersized) and not fit for… Read more

purpose. Complaints via Shopify are met with a robot and go nowhere. Cannot contact Shopify directly. Shopify appears to be a phishing or scamming site. BEWARE.

I’m extremely disappointed with my experience with the Shop app and Ishka. I placed an order through the Shop App (Order #ISH295810) on 27 June 2024 for a Retro 6 Heads Nordic Wood Pendant Lamp and never received the item. After following up, I was… Read more

issued a store credit instead of a refund — however, the store credit has not worked, leaving me out of pocket with no product and no resolution.

This has been an ongoing issue, and despite attempts to resolve it, I’ve been left without a usable outcome. It’s very frustrating to be in a position where neither the goods nor a functional refund has been provided.

I would strongly encourage others to be cautious when purchasing, as my experience has involved poor follow-through and lack of effective customer support.

I hope these companies addresses this matter promptly and improves how it handles situations like this in the future.

I just finished building a website and store through shopify and the ai tool is amazing. It took me through the process step by step and suggested integrations, and even helped with the integrations. Couldn't be happier. I tried a couple of other website builders, but they didn't come close to Shopify.

I just wanted to take a moment to highlight the outstanding support I received from Fortessa S. We were dealing with some account issues involving a colleague, and Fortessa not only provided an effective alternative solution but did so with incredible attentiveness and professionalism. Her service was prompt, clear, and genuinely helpful — she… Read more

made a stressful situation much easier to navigate. I really appreciate the care and effort she put into resolving our issue. Deserves a raise!

Please pass on my thanks to Fortessa — she’s a credit to your team!

Customer Service – I would like to say thank you to the very patient Customer Service Person that dealt with me this morning making sure that I managed to get all my settings correct. I had not been able to send or receive emails for almost 2 weeks. It is impossible to get hold of someone to help when you are dealing with so many companies (Google Workspace,… Read more

SquareSpace and Shopify) all you get is pages and pages of information to try and solve your problem yourself. Gone are the days of Customer Service. However having said that, the person on the live chat was absolutely awesome. Thanks again

The only positive reviews are from scammers who use its site to scam people. The credit card companies should stop processing ALL payments through Shopify or provide unconditional refunds for participating in what they must know is a global scam!

⭐☆☆☆☆ (1 Star) Product received was completely different from what was advertised, and customer service expected me to pay for their mistake. I ordered two of these projectors after seeing the advertising, which clearly showed a full-colour galaxy and ocean projector with Wi-Fi connectivity and dynamic scene generation. The promotional images… Read more

and description suggested an advanced projector capable of displaying colourful moving galaxy and ocean scenes.

After waiting four weeks for delivery, the products that arrived were nothing like the advertisement. Instead, I received two very basic projectors that produced only a poor-quality black-and-white moon image. They had none of the advertised features, including the colourful galaxy/ocean scenes or Wi-Fi functionality.

I contacted customer service requesting a refund because the items did not match the product I believed I was purchasing.

Their first response was to offer me a 30% refund if I kept the items, or a full refund only if I paid to return the products at my own expense (approximately $20 or more), despite the products not matching the advertised description.

I explained that I didn't think it was fair that I should have to pay return shipping when I believed the wrong product had been supplied. Rather than resolving the issue, they increased their offer to 40% compensation, but still would not provide a full refund without me paying return postage.

My experience can be summarised as:

Product received did not match the advertising. Advertised features were missing. Four-week delivery time. Full refund required me to pay return shipping. Only partial refund offers (30%, then 40%) were made.

Based on my experience, I would not purchase from this company again. If you decide to buy from them, I recommend carefully considering how any problems or returns may be handled before placing an order.

Monsters Please can someone guide how to stop these vultures storing my information? I do not have an account, I do not use apps ever, and yet this organisation has all my information and they will not remove it. 4 months of pleading, begging, and reading the same robotic garbage but still my details are there. I go to the shopping cart of… Read more

organisations I have never been to before and bang there are all my details, including credit card and a d#mn text requesting a confirmation code. So I shut down and do not purchase the goods. I have used every avenue the robots tell me to delete my information. I have cleared cookies and cache. I have placed every d#mn version of Spotify in the block cookies area, and yet they are still there, haunting me and illegally holding my personal information. I have asked, and asked, and asked, for more than 4 months to please delete my details,

But they are still there.

When will the law catch up with this insidious organisation?

where is the minus, i clicked on a website on shopify, no invoicem, no idea what i have been charged but got the itemover a week later from a compnay.. and do not know where it has come out of or what i paid..and no invoice withthe iteme, no email< nothing on credit acrds when i looked last monday..tgis happened over a week ago. ?

Unauthorised charge, no refund, possible Australian Consumer Law breach Shopify charged my account $250 without any prior notification, no email, and while my account was inaccessible. When I contacted support the same day the charge appeared, they refused to issue a refund — citing an internal 7-day policy. This is deeply concerning for several… Read more

reasons:

1. NO NOTICE: No email or notification was sent before or after the charge. 2. NO ACCESS: I was locked out of my account at the time the charge was applied. 3. REFUND DENIED: Despite raising the issue on the day of the charge, Shopify invoked an arbitrary internal policy to deny a refund for a charge I never authorised.

Under the Australian Consumer Law (ACL), consumers are entitled to remedies for services not provided as agreed. A $250 charge with no access, no notice, and no recourse is not acceptable — and hiding behind internal policy does not override statutory consumer rights.

I am now escalating this to NSW Fair Trading / Consumer Affairs Victoria and the ACCC. I urge anyone in Australia who has experienced similar issues to do the same.

Buyer beware: if Shopify charges you in error, do not expect a straightforward resolution.

Absolute criminal business tricks you into making an account with them without letting you know they are doing it while you are purchasing something online. They did it on the ayurorganic.com.au website when I made a purchase there. When I found out about it I immediately made all attempts to cancel the Shopify account and have them delete all my… Read more

personal information from it but they said it would take 30 days. I contacted them directly, more than once, to have it all deleted immediately and they kept saying the 30 days was to make sure I didn't make a mistake cancelling it. What the hell?!!! I have reported them to the ACCC to be investigated because this sort of deliberate criminal behaviour with your personal information should NOT be allowed.

For a free trial service it is not free. They will still charge you for service they don't supply, even in the free period. I have canceled this service 3 times already but they still continue to charge me for a service that don't supply. Highly recommend that people avoid this so called service at any cost. I would give them a negative 5 star… Read more

review if I could. No correspondence at all, just a very st^pid chat bot that can't do anything at all but send you round in circles but still take your money for nothing. Would highly not recommend this service. I will need to contact my bank now to get this resolved and get any money back. It's cost me time and money to resolve this situation. Not recommending this service at all. This site should be banned and labeled as a scam.

Please EFF OFF, Shopify, with your relentless targeted marketing and empty promises of delivering everything for a special introductory price and ending up delivering nothing but problems and additional costs for naive purchasers. A business model gleefully instigated or adopted by almost every major online Grand Poobah, from e-commerce to social media. No thanks for tracking.

OMG I will NEVER buy from any business that uses this app. ANYONE KNOW HOW TO BLOCK IT!!!!! I dont have an account with SHOPIFY but it doesn't matter. When I try and sign into a store account with my email SHOPIFY still pops up and tries to get me to sign in through it. Aaarggh

Good platform, it grows fast - support and features junky. They support connects you to crowd they have no idea what is shopify! Shopify becomes junk , unfortunately

I orderd several items. Only half turned up. I have been emailing them for two months. They are polite and thank me for my email and tell me they will find out what is going on and get back to me. They never get back to me. Claim the items have been delivered. Offer no proof of delivery and no resolotion for my missing items

Biggest Scammers ever. I started a 3 month trial and cancelled it shortly after i began the payment phase. My account was deactivated and they have continued taking money out of my credit card. I finally managed to get hold of someone through the chat feature and had to send proof of the contiued charges which i immediately did. The charges… Read more

were not refunded, and they have since taken out another charge. I have tried to call a phone number for Australia but this does not connect. I now have to cancel my credit card with the bank so they cannot charge any more. DO NOT USE THEM, BE VERY CAUTIOUS!!!!

Don’t buy through Shopify. They have no accountability if orders aren’t fulfilled and have no scam seller safety net. If you don’t receive your goods, they expect you to follow up with seller directly.

Was using Shopify with little success. Cancelled my account after they took out a years subscription when I was on monthly subscriptions. I had that refunded but now they are taking monthly payments after the account is closed. Very frustrating.

Outline: purchased Chinese dropshipping garbage from scammer site Shopmoviehub.com Ordered mine, didn’t work, still waiting for some contact. Also purchased the projector which is made from cheap plastic. Could buy the same thing from Temu for next… Read more

to nothing. Save your money and blood pressure. So over getting ripped by dropshipping sites that don’t worry about quality control just worry about making money. This shop run on Shopify is scamming people. I’ve reported to Shopify unfortunately they just keep referring my complaint back to the merchant. Shopify do not care about the end customer, they seem to turn a blind eye. I guess keeping these businesses going, knowing they are ripping customers off, keeps their platform going. These scammers, using money they have scammed from customers goes towards the Shopify monthly payment plan. Shopify are complicit by failing to assist customer who report a fraud and allow the business to continue.

Shopify seems to automatically store my information that cannot be edited. It combines business details with personal details that then get crossed over. I.e. my personal credit card accidentally being used for business purchases (I didn't even know my personal details were linked!) Personal purchases getting shipped to my business address. And I… Read more

cannot figure out how to separate profiles so I just repeatedly get frustrated when being forced to use shopify to check out online. (I've even tried checking out as a guest yet it still populates my business details and doesn't let me change them!) I will avoid shopify given the choice.