Simply-LEDS

We recently purchased several LIFX bulbs from Simply LEDs for our new home, and the experience was absolutely outstanding. Rob from Simply LEDs sets the gold standard for customer service — incredibly responsive, friendly, and genuinely passionate about helping customers with products and logistics. It’s such a pleasure to have a knowledgeable and… Read more

reliable local business like this in our community. We’re proud to support local and wouldn’t hesitate to recommend Simply LEDs to anyone looking for top-quality products and exceptional service.

Support not responding for weeks – I bought 2 LED strips from here which arrived pretty quickly. I've got 16 Hue devices, and never had an issue pairing them. Turns out the 2 LED strips from here were paired to another Hue hub, and I had to do factory resets, so it seems they're refurbished. I requested a refund and it's been 3 weeks with no response. I got another one from Amazon… Read more

which arrived the next day and had no issues pairing. Very disappointing. Had to lodge a CC dispute to get a refund.

Fast shipping to Perth, super happy!! – Ordered 3 Hue lights that were showing as "In Stock" on simply-led website on Sunday night (I didn't believe it...) JB had estimated arrival in 5 weeks!? Next day (Monday) I get confirmation that the items have been shipped, and Tuesday the items arrive. Incredibly fast to Perth and so grateful for the swift turnaround

Absolutely outstanding customer service – I don't often feel compelled to write a review, but the service that I just received from Simply-LEDs was so impressive that I felt that I really had to! I ordered two items in the Phillips Hue range. I made an error with my shipping address on the first order, then I had issues with my credit card several times on the second order. I received… Read more

extremely prompt, friendly, and constructive replies from Michael and Robert even across a weekend, and despite the fact that all of the errors were on my end. Everything was sorted out smoothly and efficiently, shipping was extremely fast and easy to track, and the lights look amazing! Michael and Rob, you are shining examples of how what great customer service looks like - we will definitely be ordering from you again in future, and thanks again! Sam & Leigh

Amazing service and delivery turnaround – I purchased my new Philips Hue Iris, which was the cheapest out of all the online options. I received my order within a few days of ordering through their courier which most don't do. Outstanding pricing and customer service that included an amazing delivery that was included in the pricing.

Excellent Service and Pricing – We already have Philips Hue products indoors and were looking to upgrade our garden lighting. Contacted Simply-LEDS to see if they would price match and had the items in stock as I prefer to shop with smaller retailers. They were very happy to price match and had the items in stock. Erin was very helpful as I needed advice on the number of Lily… Read more

Spots and how I should arrange them for the effect that I wanted. Once everything was agreed, I received the invoice a few hours later, paid and the items were shipped the next day. Extremely Happy

Exceeded expectations – I purchased a Phillips Hue Bridge 2.0 from Simply LEDs with a view to setting up a kit. I received a call from them asking if I'd like a starter kit with two lights included at no additional cost, as they had a few spare kits. The package then arrived the following day. In terms of customer service this vastly exceeded my expectations and I will be shopping with them in the future for any lighting needs.

Stoked with the product and speedy shipping – Ordered and receive two days later, good price and excellent customer service. I had a bunch of questions that the answered no issues. Thanks for the excellent service.  Show reply

Money taken no product – Having made a purchase from overseas to be delivered within Australia, Simply-LEDs took the money then decided to claim I made a fraudulent order and has kept the money while canceling the order. I have had no response to my email requests for information or refunds. When calling the phone number on the website I am redirected to a Chinese… Read more

speaking answer phone.

I have very few options left but to report this company's behavior as cyber crimes and approach Philips Australia as to why they are promoting such a company on their website. The only reason I decided to purchase from Simply LED.

Excellent business to deal with – I ordered a three bedroom homes worth of smart lighting from SL. Owing to the demand on the items there were anticipated delays. As the lights were for a new build, I would be in darkness without them. To counter this, the team at SL were considerate enough to offer a shipment of temporary items with return packaging! I declined the offer as I… Read more ·  1

was happy to use floor lamps if needed.

Above all, they have shown themselves to be highly customer focused and in my opinion also focused on the best smart lighting system in the market.

I’ll definitely purchase my future Hue lights from SL.

Thanks Michael, Robert and Erin!

Philips is pushing their customer away with a distributor like Simply-LEDS – Pretty bad CRM over at Simply LEDS. The first order made got rejected where I was told to give it another go with another payment method. Second order also got rejected for whatever reasons. Had to make a call to find out what's what as refunds have yet to reflect on statement. Direct debit was suggest via email, I agreed and things went silent from then on with no followup. Guess I'll just go with Amazon.

Not good!!! – Firstly their email address of - info@simply-leds.com.au --- is bogus and emails sent to this address is undeliverable. Secondly the phone number for support is also incorrect goes straight to a message in Chinese and of course nobody replies Thirdly when tried to cancel order I was told it was "in the mail"!!!

Highly Recommended!!, Excellent Service – Highly Recommended, excellent service. Provided best prices for items. Good web site quick easy checkout. excellent extremely quick delivery time  Show reply

Great Business, Quick to respond – I was interested in buying a living colors they had on special but had some questions, i used the contact form on their page and got a response within 20 mins! Really friendly and more than happy to answer my questions. Happy to buy from this company again when i need something Friendly Service & quick