Sky Music

Ordered an instrument, for my sons birthday, paid for in full and got order confirmation email. 5 Days later I get a text to say the item is no longer in stock. Looked elsewhere and have not been able to find the same model. If only I was told at the time there may have been a chance to find it elsewhere. So misleading advertising. Absolutely useless.

Jessie Sky Music Top Service – Jessie from the drum department, top service, quick, professional, good communication. All the team at sky are excellent. Recently I got Jessie to source me a cymbal, a snare head, and a clamp. Nothing was too much effort for him. The experience was great with a positive outcome. An asset to sky. As sky are to the music supply industry. Always a positive experience dealing with them. Thanks again. David Jones.

Above and beyond! – Wow, 5 stars is literally not enough. The customer service from these guys was nothing short of amazing! We wanted to buy another amp for our son who is 12 and currently learning guitar and bass. He already had a Bugera BC15 15w amp which was given to us by my brother in law, but as he is progressing wanted him to step up a little to something bigger with a few more options.

We wanted something with some decent power (100w) that he could get a real feel for it on but also something that gave him a lot of options. So a combo unit looked like the best option and after a lot of reading and videos I came across the Boss Katana 100 MKII.

I decided based on the cost, what you got, this was a great option. Especially considering they seem to be on special at the moment and the cheapest I could find was interstate at $699 + delivery.

I have been into Sky Music to look around with my son because he needed strings for his new guitar and it is honestly like muso heaven in there. We liked the place and I noticed they had the same amp in there for $749. Now it was only $50 I know, but $699 was already at the utmost limit of our budget (technically probably a little over it, but seemed worth it) so I decided to use the chat feature on their website and ask if they price matched and provided the link.

I got a response (less than 15 minutes), stating that they had updated their website to match the one I linked them. So not only did they price match it for ME, they made it so that if ANYONE else wanted that particular amp, they could get it at the same price!

That to me speaks volumes for the type of people that run and work at that store. Anywhere else that offers price matching for anything, sure, they will do it, hell, some of them may even beat it by a minute amount. But I have never seen any of them, or any other store, then make it available for anyone else.

Obviously with the current climate on isolation that we are all going through, pickup is not an option as I did ask. BUT, they replied back to my SMS and said they would make sure it was delivered before the weekend. Forget the weekend! They brought it to my house a few hours later!!

Seriously, that is amazing. You guys are the best, my son was BLOWN away. Single greatest online shopping experience of my life and I have bought a LOT of things online before. Like I said, 5 stars is not enough.