SmartHouse Australia

Bloody scammed – Paid deposit after 6 months no install , the staff just lie to me about getting deposit back due to failure to install bloody terrible, lodged complaint after complaint nothing should be called shithouse solar

Now all the issues start – I am a landlord using their services to meet the government obligations. My property never had any issues prior to the mandatory compliance checks and suddenly every inspection ends up requiring extra work. $99 to check a smoke alarm, $349 for gas, and $270 for an electrical inspection. Plus all the quotes for the extra work that’s “required” I… Read more

declined all the extra work and to be honest I am considering leaving my rental property as an accumulated asset without tenant occupancy permanently. That will be my contribution to the rental crisis.

Rip off artists – Find “problems” that aren’t there just to charge enormous fees. Can’t believe they find a problem in our rental every year. AVOID THIS COMPANY.

Tired of dealing with this company – Hey SmartHouse, have all your technicians visit at once to test all the things. I am so unbelievably tired of having to coordinate with your technicians practically every month. Streamline your services already and join the 21st century already. Not that this company cares about being convenient for people, they have a monopoly on this sort of… Read more

testing and if they can't come at a time that suits you they will just get the key from your real estate and let themselves in for a look around

Awful – Terrible company. Had them Last week to cheak electrical and they left 2 Power points hanging off the wall.had to call back guy to fix.told me as he has 10 jobs a day mistakes happen. Went on to complain that smarthouse is a terrible company to work for.noticed on Google someone over the weekend posted many gereric reviews of this company.all 5 star..no surprise ..reading some older reviews my experience was typical.beware.

Smarthouse are absolute rogues that rip landlords off mercilessly - avoid this company at all costs – Smarthouse guy - not sure if he was a real plumber or not- found all these faults in gas appliances that were working perfectly well with no safety issues. Changed one valve worth $15 and charged an even $100 for the 5 minute job. Also decommissioned an appliance that was not even in use and had been unplugged and unused for years then charged a… Read more

fee for decommissioning an unused appliance to add insult to stupid injury. They provided outrageous quotes for some work that was supposedly needed to meet compliance- absolute rip off.

Just scammers leveraging the system – Smart House undertook the now mandatory safety check on my property on the recommendation of my real estate agent. They came back with a lengthy list of 'defects' but were nice enough to support that with an $8k quote to fix these issues! What's frustrating is that 2 years ago, for my last safety check, I used a company called taskforce, who also… Read more

provided me a lengthy list and a quote for 5k. Last time I fell for it and coughed up, this time Smart House came back with a completely different/new list of issues for a house that has not been altered since these last checks (excluding those fixes)! What was also interesting is that both Task Force and Smart House undertook the inspections on a Friday evening. Both proceeded to leave my tenants without gas and both wanted to charge me after hour/weekend rates to fix the problem! The taskforce guy was a classic though, he wanted to charge me 2.5k for a gas leak which I had resolved by plumber within 5 minutes. The Friday night thing may be coincidence but speaking to a chap at the ESV, he says he's heard it before! When I asked Smart House what regulation/code I was breaching for each of these items, they couldnt answer me. They didnt even send photos of all the defects!! They know I dont live at the property, how could they just think I'd accept their word for it!

My advice is stay away from all these companies and educate yourself as much as possible. You can use your own qualified plumbers/electricians.

AVOID THIS COMPANY – This company takes your money, finds faults and is very overpriced and are scammers. USE ANOTHER COMPANY. Avoid this company at all costs

too quick to disconnect – Came today, took some photos , turned off gas suggesting pipes might need replacing. I mean why not leave the gas on until a proper plumber can assess the situation, and if work needs doing shut it off then. Ive got no hot water and cant cook. I will not allow them access again unless I get it in writing they wont shut down any services without my permission

Saboteurs who only know to disconnect utilities and shift the blame to new laws that they’re benefiting from – Avoid at all costs. They disconnect and leave without fixing anything. They immediately disconnect your utility in case they think they found a fault, then completely wash their hands and blame such new law they’re benefiting from in the first place. These sharks pretend not knowing that by law, they’ve been given trade licenses to fix things. A… Read more

tradie’s job is to fix things to begin with. Not to go around and disconnect them. Disconnecting without any prior explanation, advance warning, or time and opportunity to rectify, is tantamount to an act of sabotage.

Trespassed and illegally installed piping on neighbouring property – Engaged by the neighbour, this company trespassed on my property and installed piping on the boundary wall of the neighbours house, encroaching into my property. Permission was not granted. When I confronted them about it after seeing what they had done they tried to deny and act like they didn't know that the outside of a boundary wall was… Read more

another property. They denied it was their responsibility to understand where they are and aren't permitted to work. They refused to do anything about it and walked away.

Shameful, dishonest behaviour.

I would recommend – Smarthouse did my safety checks the agent told me were needed. They did them in good time. I would recommend.

Untrustworthy and dishonest – I have a rental property and my real estate agent recommended Smarthouse to do a gas inspection. I was not there but the neighbours informed me there were 3 vans there. They had found a gas leak and proceeded to disconnect and cap the hot water, cooker and heater leaving the renters without these appliances. They then spent 4 hours looking for… Read more

this leak but could not find it. They then informed my Real estate agent the cost would $3900 to replace the whole system. I was shocked and asked a plumber I knew if they could have a look at the gas. He had found the leak within 30 minutes and reconnected all appliances for the renters. There are plenty of honest good trades people out there but SMARTHOUSE is not one of them.

Good service – We had Smarthouse do the electrical check. The electrician was professional and knew his stuff. Easy to make appointment. Show reply

Difficult to imagine any worse / Ambulance chasers and incompetent – Their automated booking system at the front end is terrible and is probably the best part of the whole experience. Having had Smarthouse from the Landlord and Tennant side I can say the only person this works for are the people that must be on commission for the marked up repairs. They came and 'inspected' the Central heating unit at the property… Read more

we were renting, played around with it to do their tests. After they left the fan blowing cold air would not switch off at the end of the cool down cycle for the heating. Called them to get the guy back to fix it and was told that I had to lodge it through the agent and they would receive the request and then their system would book a time for rectification.

As a Landlord having the inspection done last year in the middle of Covid, they turned off the gas on the central heating for 'Safety' and disconnected, then quoted an exorbitant amount to install a platform in the roof to access where they had already been working and had disconnected the gas from, and then put a heat shield on the flue. The $1463 quoted works was performed by another registered gasfitter for $160. quoted $924 to 'make safe' a brand new installed hot water system - 2m of copper tube and a bracket.

Suggestion to other Landlords, get independent tradesman, not this corporate ambulance chaser to do any required works.

Installation of smoke detector – My smart house technician J did an excellent job installing my smoke detector On time and service with a smile!!! Show reply

Possibly the worst company I've dealt with – I live in an apartment building in Melbourne CBD, and Smarthouse was contracted to do the annual testing of the smoke detectors in all of the apartments. They sent a text message with an appointment date and time. I woke up early (I work the afternoon/night shift and get home about 3 am'ish) to let the Smarthouse employee in ... but he didn't turn… Read more

up.

Got a message from Smarthouse later saying they had to cancel and that I need to call them to rearrange a new appointment. So I call, wait for ages in the queue, but finally make a new appointment.

Rinse repeat - Smarthouse employee doesn't show. We go through this little dance about ten times, my time wasted each time.

Finally, a Smarthouse employee turns up. He tests my smoke detectors, then leaves. A week or so afterwards, I get contacted again by Smarthouse saying that my smoke detectors have expired and they need to replace them.

So why didn't their employee replace them when he came? They are battery operated, all he needed to do was slide the old smoke detector units off the brackets screwed onto the ceiling, and slide the new ones on.

Cue, Smarthouse arranging another appointment with me and then just not turning up.

Rinse repeat another 10+ times (I am very patient, and I know smoke detectors are very important), at which point I told the property management company that I did not want to deal with Smarthouse anymore.

Smarthouse is an incredibly rude, incompetent company.

Not recommended – Use an automated system and do not turn up to booking dates, do not answer the phone and calls ring out, They ring my mobile and then hang up on the second ring repeatedly no other caller has this issue.

Great company, great tradies – I had 3 seperate appointments booked for the same day at our rental property and the 3 guys who came out were absolutely wonderful. They were efficient, showed up when they said they would, were friendly and able to answer any questions I had. To the Electrical guy Julian, Gas guy Fritz and Smoke Detector guy that came today, thank you! Show reply

Frits from SmartHouse plumbing solution – FRITS from SMARTHOUSE.. Did an inspection on the GAS this morning. He was Friendly, Easy to talk to & a great guy in General. Would Highly recommend FRITS to everyone. Would have Frits back anytime. Show reply

One star is too high – This company insisted on calling four times to give me less than 24 hours notice of an inspection. They were late twice an hour early once - cost me 800 bucks in missed client hours. No apology. They took four visits to check power points and smoke alarms. Then the kicker - these people call insisting gas just installed to the property… Read more

needed one of their astute assessments. I said no way it’s brand new.

They actually told my landlord there was an altercation and I stopped them from being on the property. I’ll be leaving my rental because my landlord just gobbled their lies up and then it was easily proven to be garbage.

So it you don’t want to lose a tenant who has never been late in 5 years renting - avoid this mob.

Serviced my ducted heater- now faulty – Smart house were used to service my gas ducted heating system in Ballarat. The unit had been perfect since installation 5+ years ago. Long behold shortly after the service constant faults and tripping. Smart house were called out twice to fix the unit. They are honestly useless. Avoid at all costs. If it trips again, I will be getting a new contractor to fix and then invoicing smarthouse.

Bad service – I had a call with a reference number and it took me 5 times to get thru and couldn't get any sense out of them. Would not make a real time as they said we will get there when we can even though they said a day and made the excuse that their phones wont working properly. Just woeful.