- Daily
NEVER BUY SMEG Appliances! – Absolute crap! Coffee machine doesn’t work, rangehood burned out (literally) and had to be replaced with a different brand of course! Nothing but problems, stay away from SMEG altogether! Disgraceful!
Brilliant Machine andExcellent Product Support – I got this I while back, around 2011. Never miss a bit until just recently, tech said it needs a new boiler. I emailed Smeg when it happened asking for advice. They gave a quick response and sent us a tech for free. We believe we got the most out of the machine considering it’s age. We drink coffee day and night. And it looks very sharp. All our appliances are Smeg, we never have serious issues with it. . I have an oven that broke down but Smeg was very quick to support us.
Smeg are great Products you need to look after them to get the most out of them just like anything else.
Thanks Smeg
Dennis U. Derrimut, Victoria
Purchased in for $4,000.
- Product is used: Daily
Persistent problem – I have all SMEG appliances in my kitchen; oven, microwave, washer/dryer and coffee machine. This is the second one I've bought as the first one had, what I thought was a one off problem, it stopped producing steam. The second one was not even 2 years old when it started doing the same. I had it repaired several times under manufacturers warranty, however none of the repairs lasted very long and the fault persisted. It's now out of warranty and has broken down again. The engineer fixed it today and was only just away when it stopped producing steam, giving the message "heating up". He's now off to contact SMEG to try to get to the bottom of the fault. I accept that faults occur in many electrical appliances, however I am beginning to loose faith with this brand.
- Date Purchased:
Buy a Bosch – Had machine 2years then broke down spending £1300 it should last longer there is only one coffee drinker in the house so not used a great lots so had to take out an insurance to get machine fixed (he comes out today) friend has Bosch one and not a single problem
Dear Mark, I am the National l Service Manager for Smeg and I would like to assist with this problem, could you please email me direct at steve.cullen@smeg.com.au with your details and also what are all of the issues. Once I have this information I will be in a position to ascertain what to do to fix these problems. Regards, Steve Cullen
Hi Steve tried to send email but just gets returned saying not known
Don't buy! – This machine started off well, but after 3 years it is having one problem after another. I've spent a few hundred to get it fixed by smeg and it still isn't working. Customer service is slow and inefficient. This shouldn't happen considering how expensive it is to start with! Better off buying another brand.
Hi Paul p.. Sorry to read this review ! - Can you please contact us direct at service@smeg.com.au, mark to the attention of LESLEY please quote your full name, address and telephone number so that we may investigate this matter and get in direct contact with you - we want to fix this asap. thanks again.
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Dear Michelle R., Thanks for your review. Have you contacted us to discuss these problems? We would like to have the opportunity to have a look at the feedback you have provided. Can you kindly email us direct with your full name, address and a contact telephone number. We will then contact you to discuss this and co-ordinate for a representative to attend your premises. Our Email address is: service@smeg.com.au and please mark to the attention of Lesley. Regards, Smeg Australia.