Snug

Any positive reviews here are clearly fake, there is not a single part of the app that is not broken. From real estate agents having to manually collect everyone's details at inspections, to our situation, where I can never apply for a property again. I had half an application in for a property that I was unable to complete and has since been… Read more

deleted, so I cannot withdraw it. If I get a reply from Snug it is the same form letter telling me to select an option that isn't available (withdraw.) If I try another application it will not allow me to apply or withdraw. No-one at Snug cares, they are making a lot of money and don't have to even think about the people they are making homeless.

Snug is a great rental application website because of its transparency throughout the process. When looking for a rental, you can often be left in the dark for a while about the status of your application. Snug has status reports that show whether it is with the owner or not, which was very insightful for us. Furthermore, the format of the… Read more

applications is easy to follow while making sure you don't miss a thing. I would recommend snug.com to anyone applying for a rental!

Snug is one of the worst websites I've had the misfortune of using, in general. Used it as a rental applicant. Snug is buggy, and often displays errors: sometimes the upload box will simply disappear on you, requiring you to refresh the application page, losing everything else you've put in; sometimes, a drop-down will simply inform you the code… Read more

string for it isn't valid. Snug will sometimes ask for tedious doubling up, like wanting rental ledgers both in the 'Other Documents', yet also to re-upload it to attach to each property you've ever lived in - or by asking you to fill in your current address details in the application, and also on your profile. It features a pointless 'match metric' that seems to only care that there's more information, not what that information actually is.

The amount of extra stress this has added to my application for a potential home has ensured I will simply not apply with anywhere that uses Snug as their application method. If it isn't redoing applications because the site's bugged, it's being spammed emails. Even my landlord was being pestered by them. Don't trust any good reviews you see of this enterprise.

If you are a real estate company, or a private rental provider, I would strongly recommend avoiding Snug - you will miss out on good tenants who simply will not jump through the hoops this site requires that others simply don't. Other rental application sites are simply more competent and less invasive than Snug. One star because I cannot give it any lower.

Snug assisted me for renting a property efficiently. Saving me a lot of time for contacting referees, real estate agents, etc. The property manager Judy is very helpful. She is a very experienced and smart manager.

Snug is one of the easiest platforms I’ve used for rental applications. Uploading documents is straightforward and having everything in one place makes the usually stressful process of applying for rentals and moving much easier

Snug made the rental application process simple and efficient. Everything was clearly structured and easy to follow. Uploading documents took very little time. The platform kept all information in one place, which reduced stress during the application process. I appreciated the clear communication and status updates. It saved time for both… Read more

applicants and property managers. Snug is practical, user focused, and well designed for today’s rental market.

I would confidently use Snug again and recommend it to anyone applying for a rental property.

Snug makes an already stressful process even more stressful, avoid using if you can help it. 2apply was much less intrusive, more intuitive and didn't spam you with emails for additional services.

Snug is poor quality app that adds unnecessary stress to the rental application process in my experience and offers no actual customer service. No one to assist, just email after email that does not address the issue. Hours to update a profile, unable to edit and …did I mention so many emails ….cant put in more than one application at a time yet… Read more

you need to because it takes so long to deal with all the glitches you miss out on the property anyway. The good reviews on here I feel are not genuine, just my opinion. Anyway forced to use this app so no choice.

Absolutely worst application ever. Keeps telling me my living arrangements are invalid WTAF?? It won't accept facts to move on. Done with it!!!!! Looks like we miss out on applying for rentals because of this utter useless app!

I really don't like tenant app... buts it's tolerable. And then there is SNUG. This is hands down the worst app I've ever used in my life. Like it literally makes you not even want that Property anymore. User-friendly? No way. Doesn't matter what you do if you breathe you're making mistake. I sincerely hope in my lifetime I never have to use that hideous app again ever. Useless and intolerable

snug is good, i see the intention, but please make more optional boxes, nearly everything is mandatory, you will not be able to proceed if you have left something out. They also ask for pay slips and bank statements without clear indication of how many, they also need you to type how much money is in your savings, and they would encourage you to… Read more

post your profile picture (to increase your chances? whatever that means),employment needs to be confirmed via email to your employer, your student details also need proof that you are studying (a lot of unnecessary information). I am glad Aus is moving towards a more standardised way of doing application forms, no more unnecessary and invasive questioning.

Forced to apply through this app, problems with logging in and customer support is slow and served with attitude. To make matters worse, Snug have now sold my data to service providers and Im now being hounded with calls to my mobile.

Riddled with bugs, Zendesk support non-existent - Cannot complete application and will likely lose the property because the platform is so pathetic. Avoid at all costs.

I had been hunting for a house for a while in Sydney (no easy feat) but the Snug website made application time easy. As soon as you’ve completed your profile and references/rental history, the system stores everything on file. Applying for a property literally just takes minutes, so one less thing to worry over. The system’s approach to ranking… Read more

which properties were suitable was also scarily accurate! Highly recommend using this system, by far the easier of all the rental application programs out there.

First time renting in a long time. Being a sole trader i found there was no options for us. I ended up having to adjust private info on invoices and show the corresponding payments into bank to prove my income. Overall once all uploaded it was great way to apply for properties. A few clicks and submitted. Feedback on inspections was great tool too. Negative - property emails for areas i am not interested in

Very easy to use and understand, website was relatively easy to navigate on the laptop, the iPhone is not recommended as it’s a little trickier and the site crashed for me, luckily it saved all the inputted data.

I like that this platform has the option to create profile so that your employer and rental agent verifies only once for as many properties you would like to apply for. Just one fact I didn’t like was that there was no scope to edit the details. For example, I created my employer details and saved it and realised later that it had an error, but… Read more

because there was no option to edit, I had to delete my employer details and enter all the information again.

This website is absolute garbage. No matter how hard I try, I cannot login using my PC, my iPhone or my Android tablet. When I do eventually get it to log in, I cannot ever get to the part of the website to search for properties, every time I click the home page button, I always get redirected to the "login" page, which for some unknown reason is… Read more

the home page, and is also the sign up to join page. I get sent verification codes but because of this bug in their system, I don’t get a place to use them, it’s been permanently bugged like this for me for almost 3 years, I feel like my data isn’t safe.

I left them a Google review and got the generic please contact tech support crap, I’m autistic and have hearing problems, I can’t make phone calls and there is no text based tech support that I can’t find or access. It’s utterly ridiculous that Domain app requires a snug profile to apply for a rental. I've been trying to make this damned thing work for literally years, and I haven't had any success. All the good reviews are by bots and people with good luck, or no clue how absolutely dismal this site is.

I had a really positive experience with Snug. Especially being a first time renter. I found it very user friendly and easy to navigate which is helpful being that little bit older! 5 Stars.

At the end of the day, I was offered the rental property – a win for me! That said, I ran into some pretty big issues with the platform: A) My phone number was already in use, even though I’d never signed up before. Live chat support couldn’t help, so I had to use a family member’s number just to continue. A password reset via SMS would be much… Read more

better than being stuck without knowing what email is linked to the account.

B) The application process felt unnecessarily intrusive. Compared to other platforms (like Realestate.com or AgentBox), there were a lot more questions that didn’t seem relevant.

C) The web portal stopped working after I accepted the property. It might be because the agent updated the move-in date and lease length, but now all I see is a blank white page when trying to access my application from the dashboard or even the direct email links.

D) Live chat support needs serious improvement. I’m overseas and inspected the property virtually (via FaceTime). The system, however, required me to mark that I’d physically inspected it through Snug’s inspection register, otherwise I couldn’t apply—even though I’d clearly noted the physical inspection in my application. Understand this is most likely a setting on the agent’s side, however there was an easy work around (add me to the scheduled inspection after the fact). Support wasn’t helpful at all—I had to troubleshoot the issue myself, find a workaround, and then explain it back to the property manager. This really comes down to better training for Snug’s support staff and stronger product awareness for the agents using the platform

Snug made the whole rental application process so much easier. I was able to quickly apply for an apartment, and uploading all my documents was straightforward and hassle-free. Everything was organised in one place, which saved me a lot of time and stress. Highly recommend Snug to anyone applying for rentals!

I am so happy with the outcome of my application. Smooth transition and easily completed with the help of Snug, Ray white at Wentworth Point and lovely Susan the realestate who made this a great experience. All together it was a pleasure dealing with Snug and the agency.

Edited after review of data by the company, what you are seeing in this screenshot is a typical example of Google or more likely Microsoft Edge browser autofill trying to "help you out", and is not in fact a database error in Snug. The Snug representatives were happy to explore this issue and clarify that this was in fact an autofill error when… Read more

entering data originally. I still have questions about the security and maintenance of large amounts of personal data on rental tenancy databases with regard to all the personal information collected by this organization e.g. passports, Medicare cards, drivers license, banking details, previous addresses, email addresses and phone numbers etc etc but the company representative has highlighted a few privacy policies and data retention procedures that Snug use that possibly their competitors don't, so will investigate further and update my review accordingly.

My screenshot markups in yellow above and example only of a typical user generated autofill error. To their credit Snug did investigate this issue and attempted to contact me quickly to understand what the issue was. The company seems serious about data retention and protection and privacy issues - unlike its competitor who is more difficult and unresponsive to get in touch with.

As some other reviewers on here have highlighted, sometimes when information or circumstances change its necessary to delete a subset of your data, and re-enter a section of new information even if its something trivial like a typo or something new like a new drivers license number, a new job, or a change of email address of a referee. Although a little time consuming and not ideal, its probably best as it gives users time to review and pick up other errors that may have inadvertently been entered.

Login password ease of use and execution of "Login with Google" on Snug is actually reliable and stable - unlike their main competitor. I only used Snug on Windows PC in Edge browser so cannot make any broader statements about use on other browsers or indeed on other Android or Apple devices.

I had such a great experience using Snug! Before signing up, I’d been applying for rentals through other websites without much luck. Snug actually helped me build a much stronger profile through including questions I hadn’t even come across on the other websites, I also found it much more user-friendly. I was accepted for the very first rental I applied for through Snug!